No response to my request. Went unanswered. I would not recommend. They do not seem interestedread more

Hudson is the best. Had him out to check my ventless and clean,very knowledgeable and explained…read moreeverything to me. Just recently had an issue with unit shutting off. Called Hudson he came out the next day and diagnosed the issue and corrected it with no charge. Hudson knows his stuff is honest and fair. Definately recommend this Team.

Matt and his colleague came today to inspect and clean two fireplaces - one gas and one…read morewood-burning - that have not been cleaned or professionally examined in over 10 years. Matt was fantastic - professional, knowledgeable, friendly, and honest. He educated us on the maintenance needs of both fireplaces. Gave recommendations on options for our 75+ year old masonry. Did ONLY what was needed today based on how we use the units and what we were looking for. He could have "taken us" for more work or money given that we are not well-educated on fireplaces, but instead he took the time to explain what was needed (and not). He took pictures, explained work that is needed, and inspected the outside masonry of the chimneys. Will 100% call again for further refurbishment and annual maintenance/cleanings. 100% recommend Matt. Sarah - who responded to my web inquiry - was friendly, responsiveness, and flexible also. Work was scheduled in less than a week from my initial request. THANK YOU to Capital Chimney Chicago! Highest recommendation.

I contacted Capital Chimney to do a chimney inspection of a property I'm about to purchase. They…read moreweren't the only ones I contacted in my rush to get an inspection done, but Sarah from Capital Chimney answered me very promptly after I sent in my website inquiry. We got the inspection scheduled just as fast. On the day of the inspection, Chris called me to keep me updated throughout the day. The only thing I would slightly ding them for is that they arrived pretty much at the end of the appointment window. However, Chris kept me updated on his status. As promised, he sent me the photos, inspection report and the quote for suggested repairs the next morning. All around pleased with the experience! The team at Capital Chimney was quick, responsive and did the job. Recommend if you're looking for inspections!

These guys were so helpful in getting our fireplace upgraded from wood burning to gas. They have a…read moregreat showroom with so many options. Got our fireplace upgraded last November just in time for the holidays and we have had a winter and early spring filled with nice ambiance in our den. The whole installation process only took about 4 hours from installing the gas line, putting in the gas logs, sweeping our chimney and painting the interior box. They came out a few weeks later and got our nice new glass doors installed replacing our dated old 80s brass ones. So efficient and couldn't be more satisfied!

It's been YEARS and they still haven't fixed the two holes in my floor or both sides of the fire…read moreplace on the wall left undone. I've asked several times and they always say they'll call me or come by and never do. I fulfilled my side by paying every cent I owed and they left my fireplace work undone. UNACCEPTABLE. Oohhh and they were supposed to come back and calk. Never did. Everything was just a mess.

My husband and I recently did a remodel of our living room space. Along the way we decided to make…read moreour fireplace box bigger and were directed to Russ and Fritz at A Cozy Fireplace in Warrenville. We could not be happier with the entire process, from the initial phone conversation (Russ was so very personable and helpful), to a visit to the shop (where we found how little we actually knew about fireplaces), to our timely and seamless installation (friendly, respectful and professional guys), and most recently, the installation of our fireplace doors. I should add that the price was fair and reasonable (and quite a bit less than the other estimates we got from other shops not far away) We highly recommend Russ and Fritz!

My husband and I made the decision to convert to a gas fireplace when we learned that our…read moresee-through wood burning fireplace was built incorrectly and would cost us over $15K to fix with the caveat that it might not work properly even with the rebuild. We brought a quote from another company to Russ to evaluate and get a second opinion. Not only did he come in about 30% lower than the competitor, he was honest and forthright about what would be best for our situation. He did not try to sell us something more expensive or a set that would not work for our home. He answered every question and allowed us time to discuss the decision between ourselves. When we decided to have them do the install, he was able to get everything done in a timely fashion. The technician who installed the unvented gas log burner did a great job. He protected our floor while working and cleaned up everything. He offered to take away the grate that was used for burning wood. He let my husband know all the details for using the remote, leaving the glass doors open, etc. It heated our entire house so well that we had to turn it off for a while! We are incredibly happy with the fireplace and our choice to go with a family-owned, local business.

Jeff diagnosed the problem with our fireplace and was able to repair. easy to work with and…read moreexplained everything well

We have been a customer of hearth and home for more than 20 years (2003). We have a fireplace…read moreinsert with decorative backplates and a decorative faceplate. This family owned business is the real deal. They value their customers and provide for each one as if they are family. We have had maintenance every year and are able to take pleasure in the product knowing they are invested in our satisfaction . We highly recommend this business . Also want to give a shout out to Jeff the service technician who has cared for us over most of these annual visits. He is great. Also you will recognize him from the picture in the mailer along with Darby( who does not make service calls!)

Been using them for 10 yrs / they do my cleaning and inspection . Daniel is the best !! 10 stars :)read more

Honest and on time. Thoroughly explained what they did, what was needed and helped me understand…read morewhy. I will work with them again in the future.

Technician Matt Tombers came out yesterday and did a tune up. He resolved an issue I had with my…read morefireplace within the first five minutes. Fireplace now working like new Thank you Matt

Installed a new fireplace insert for us. Everything was done quickly with no disruption. Will Mew…read moreand his team were extremely professional and explained the functions so it was easy for us to understand. We highly recommend Southwest Fireplace!

Overall good experience. Easy to contact and set up…read moreappointment. They were reasonably priced... I had 2 fireplaces inspected.

I'm glad I called. This company was professional and affordable. Same day service with a smile. If…read moreanyone ever needs to have their chimney swept or cleaned, I highly recommend calling them. You won't be disappointed

we hired Chicago Chimney company to repair our chimney as well as our fireplace. The concrete on…read morethe chimney repair is crumbling and deteriorating. We contacted the company and they told us they would send the guy back out to repair the work, but they never did. Then they told us that the guy Mario, who did the work does not work for them anymore. We ask them to send someone else to repair our chimney . They stopped taking our phone calls and would not answer our text messages. I recommend anyone needing chimney work to stay away from this company.

We hired ChimCare for what should have been a routine inspection and sweep, and instead ended up…read morewith a serious safety incident and very poor workmanship. Their technician left the gas running before ignition, causing a fireball to shoot out of the fireplace while I (and our dog) were sitting next to it. It singed the worker's hair and melted his phone case/phone, this easily could have resulted in a serious injury or property damage. It also became clear during the visit that the technicians didn't know how to operate one of our fireplaces. They had to text photos to someone else for instructions and still could not get the second fireplace working (which we later discovered is controlled by a simple wall switch). Despite the lack of safety and technical competence, we were charged a 50% mid-service up charge for "deep cleaning" sweep, with no clear explanation of what that covered beyond the original inspection & sweep service, all while we were trying to calm our dog, who was scared from the fireball. The stone on one fireplace needed crack repair, but the workmanship was sloppy. Sealant was accidentally smeared onto our marble facade on the outside of the fireplace and not cleaned up, and the color of the sealant doesn't match the stone in our fireplace. None of this was disclosed beforehand, and now it will require further repair to fix. We reached out via phone and email multiple times asking for a resolution and gave the company every opportunity to address the issues. It has been over a month with zero response from management. We are now having to dispute the charge through our credit card company. Based on the safety risk, lack of technical knowledge, the questionable mid-service up-charge, and complete lack of accountability or care to resolve these issues with us, I would not recommend this company.