Matt and his colleague came today to inspect and clean two fireplaces - one gas and one…read morewood-burning - that have not been cleaned or professionally examined in over 10 years. Matt was fantastic - professional, knowledgeable, friendly, and honest. He educated us on the maintenance needs of both fireplaces. Gave recommendations on options for our 75+ year old masonry. Did ONLY what was needed today based on how we use the units and what we were looking for. He could have "taken us" for more work or money given that we are not well-educated on fireplaces, but instead he took the time to explain what was needed (and not). He took pictures, explained work that is needed, and inspected the outside masonry of the chimneys. Will 100% call again for further refurbishment and annual maintenance/cleanings. 100% recommend Matt. Sarah - who responded to my web inquiry - was friendly, responsiveness, and flexible also. Work was scheduled in less than a week from my initial request. THANK YOU to Capital Chimney Chicago! Highest recommendation.

I contacted Capital Chimney to do a chimney inspection of a property I'm about to purchase. They…read moreweren't the only ones I contacted in my rush to get an inspection done, but Sarah from Capital Chimney answered me very promptly after I sent in my website inquiry. We got the inspection scheduled just as fast. On the day of the inspection, Chris called me to keep me updated throughout the day. The only thing I would slightly ding them for is that they arrived pretty much at the end of the appointment window. However, Chris kept me updated on his status. As promised, he sent me the photos, inspection report and the quote for suggested repairs the next morning. All around pleased with the experience! The team at Capital Chimney was quick, responsive and did the job. Recommend if you're looking for inspections!

Wonderful communication! Came out to assess the issue SO quickly! Parts had to be ordered but when…read moreHudson returned, the work was done efficiently quickly and expertly without issue. Thrilled to have my fireplace working again, better and lovelier than before!! Thank you!!

Hudson is wonderful to work with! He advised us on what model to get and the installation was…read moreseamless. Cannot recommend him more- truly a very caring, knowledgeable and dependable fireplace expert!

These guys were so helpful in getting our fireplace upgraded from wood burning to gas. They have a…read moregreat showroom with so many options. Got our fireplace upgraded last November just in time for the holidays and we have had a winter and early spring filled with nice ambiance in our den. The whole installation process only took about 4 hours from installing the gas line, putting in the gas logs, sweeping our chimney and painting the interior box. They came out a few weeks later and got our nice new glass doors installed replacing our dated old 80s brass ones. So efficient and couldn't be more satisfied!

It's been YEARS and they still haven't fixed the two holes in my floor or both sides of the fire…read moreplace on the wall left undone. I've asked several times and they always say they'll call me or come by and never do. I fulfilled my side by paying every cent I owed and they left my fireplace work undone. UNACCEPTABLE. Oohhh and they were supposed to come back and calk. Never did. Everything was just a mess.

My husband and I recently did a remodel of our living room space. Along the way we decided to make…read moreour fireplace box bigger and were directed to Russ and Fritz at A Cozy Fireplace in Warrenville. We could not be happier with the entire process, from the initial phone conversation (Russ was so very personable and helpful), to a visit to the shop (where we found how little we actually knew about fireplaces), to our timely and seamless installation (friendly, respectful and professional guys), and most recently, the installation of our fireplace doors. I should add that the price was fair and reasonable (and quite a bit less than the other estimates we got from other shops not far away) We highly recommend Russ and Fritz!

My husband and I made the decision to convert to a gas fireplace when we learned that our…read moresee-through wood burning fireplace was built incorrectly and would cost us over $15K to fix with the caveat that it might not work properly even with the rebuild. We brought a quote from another company to Russ to evaluate and get a second opinion. Not only did he come in about 30% lower than the competitor, he was honest and forthright about what would be best for our situation. He did not try to sell us something more expensive or a set that would not work for our home. He answered every question and allowed us time to discuss the decision between ourselves. When we decided to have them do the install, he was able to get everything done in a timely fashion. The technician who installed the unvented gas log burner did a great job. He protected our floor while working and cleaned up everything. He offered to take away the grate that was used for burning wood. He let my husband know all the details for using the remote, leaving the glass doors open, etc. It heated our entire house so well that we had to turn it off for a while! We are incredibly happy with the fireplace and our choice to go with a family-owned, local business.

Jeff diagnosed the problem with our fireplace and was able to repair. easy to work with and…read moreexplained everything well

I am a loyal customer of Hearth & Home and I have purchased my Solaire Grill from them back in…read more2008. Through regular service and maintenance the technician has kept my equipment in fine working order keeping my grill in reliable working order for nearly 18 years. I appreciate their professionalism in maintaining an important part of my seasonal outdoor activities.

Been using them for 10 yrs / they do my cleaning and inspection . Daniel is the best !! 10 stars :)read more

Honest and on time. Thoroughly explained what they did, what was needed and helped me understand…read morewhy. I will work with them again in the future.

Technician Matt Tombers came out yesterday and did a tune up. He resolved an issue I had with my…read morefireplace within the first five minutes. Fireplace now working like new Thank you Matt

Installed a new fireplace insert for us. Everything was done quickly with no disruption. Will Mew…read moreand his team were extremely professional and explained the functions so it was easy for us to understand. We highly recommend Southwest Fireplace!

Overall good experience. Easy to contact and set up…read moreappointment. They were reasonably priced... I had 2 fireplaces inspected.

I'm glad I called. This company was professional and affordable. Same day service with a smile. If…read moreanyone ever needs to have their chimney swept or cleaned, I highly recommend calling them. You won't be disappointed