To the business owner. The young lady was very polite and cordial just a little scared. All it was…read morea general review of service. But judging on you lack of respect for a paying customer I see where she gets her trading from. Maybe you can add the service of being a witness to your tool box and your business. Ideas are created and amplified through knowledgeable translations. Tyler, with all due respect: learn some manners. I wasn't aware of her name because she didn't say it. Your postal annex looks dirty and unkept, Smells like old moth balls and old mop. I swear it looks like a dusty abandoned chicken coup.

From Notary services to greeting cards to package or registered mailing services this place…read more"shines". Each employee has been well trained, courteous and cost conscious. Keep up the good work and thanks.

For years I rented a private mailbox at a Postal Annex location in Mission Valley where I was very…read moresatisfied. When the owner of that store notified me he was leaving, I decided to move my box to this UPS store in Point Loma. When I did, I assumed all stores like this were the same. That was the furthest from the truth. The guys here understand the importance of repeat business and do all they can to make that happen. Everyone receives a warm greeting and if you're a regular, they will often greet you by name. I know of a lot of businesses that offer excellent customer service, but there are only a few places I would put in that top-tier and this is one of them. This store is open seven days a week, including some holidays and has extended hours making it easier for those who have restricted schedules. In contrast, my last box was only available six days a week, during bankers hours, with shorter hours on Saturday and closed on Sunday. What a difference and a refreshing change. If you rent a box here, they offer email notification when a package is delivered. At my last location, I had to try and guess when it would arrive. They have a dedicated parking lot next to the store. It's small, but you can usually find parking and if it's full, you don't have to wait long for a spot to free up. A lot of people seem to mail packages through here and do Amazon returns. They always provide the best customer service and move people through quickly and efficiently. If you need help with anything, they are very patient. They also offer other services like notary, passport photos and shredding to name a few. The isn't just a store. The way these guys run it, it's a valuable asset to the community and the gold standard for representing the UPS Store brand. Keep up the world class work guys!

Absolutely 5 Stars!…read more After having such a rough experience at the USPS I was a little apprehensive about my time at UPS, but I was pleasantly surprised at my encounter. First and foremost there is dedicated parking in their lot so that was plus, then I only had to make a few short strides until I was in the facility. I was greeted right away and asked if I needed help carrying my items to the register, I am a strong independent woman so I lifted the box containing a vacuum on their counter. The UPS rep was so nice, scanned my return barcode, before ending the transaction he asked if I needed to anything additional like printing or tape and I didn't but it was nice of him to ask. He gave my receipt behind a coupon for my next transaction and was in and out within 5 minutes. Seriously the absolutely opposite of my USPS ordeal, they're really right when they say Trust In Brown.

I have now been to this FedEx Office twice. The first time I went, I was helping family to prepare…read morefor a memorial service and wanted to make a memorial poster. I remember coming in and describing what I wanted. I then emailed them the photo I wanted to use. It came out beautifully and was ready when promised. I do remember feeling that it was overpriced at the time. That was a couple years ago. Recently, my husband and I wanted to make a personalized hard-back concert poster for an event. First, I thought I would try one of the smaller, local printing shops. We contacted that shop and found that the price was more expensive than FedEx and would take several days to complete. FedEx would be able to complete the project within 24 hours. Anyway, the project came out beautifully and was ready after only about 12 hours. I was very happy with the service, though it still felt a bit expensive. Also, they have some really cute greeting cards in the office, much more fun than some that you find in your local supermarket.

This place is 100% a joke! I recently had a package shipped on Friday overnight out of State with…read moreall the information given to the employee with the tattoos and bathroom plugs in his ears. That incompetent employee shipped it back to me overnight , Wasted my clients shipping money on their account over $255 only to not have it received and delayed. They could not use a product I made for them which was a total bummer on both sides. The amount of frustration and simplicity this task was blows my mind they could not get it right . They do not listen to simple directions as they don't want to be there anyway, a kiosk can do a better job stay away from this place. Also they will have you call customer service. Have you dial eight and direct you to customer service in another country just to have you driving all around town looking for your package to resend it and drive to the same facility to ship again phhhffffffff

I have been to this postal store many time throughout my time living in Point Loma. The location…read moreis convenient and I have found the services to be helpful. I have dropped off things many times, as Amazon, and other services have used them as a location to drop of returns. They also have a regular mail drop box for letters. When I walk in, I typically am warmly greeted by staff. I have gone a few other times for various services. When planning my last trip out of the country, I realized that my passport had expired, and I needed to do priority processing to get it quickly. I went to this Postal Plus to get my passport photos taken. It was quick and easy. Recently, I had to have a document notarized. I was happy when I called to find that the owner was a notary, and would be there and available all day. It cost $15 which I believe is the going rate. There was a long line with a few customers before me and a few after me. After all, it was the holiday season. I thought he handled the line well without making people feel rushed, however, trying to get a few of the quicker services taken care of first. Regardless, I was in and out pretty quickly and on my way. I learned that this postal stop is moving a few blocks away due to increases in rent. It is a convenient shop to have nearby.

We drop in here often to mail packages. They always find the right service to get it where it has…read moreto go for the right price. There is a usps Mail Drop if you need to leave a stamped letter. They also sell stamps and packaging as well as some items you can drop into a box as a gift. Always changes, currently they have hats. Most recently helpful has been the public notary. I hope this place stays around for a long time to come!! It is a necessary local business.

So helpful!!! They printed the label for free omg she saved the day!!! Thank you I highly…read morerecommend this UPS store they go above and beyond!!!

This has got to be the worst UPS Store ever! How do you lose someone's package and not even care…read moreenough to try and help?

I run my business mailbox out of this location, and wanted to say Mary was very helpful in locating…read moremy pacage,instead of just saying they didn't have it in their system. She took the time to see what happened to the package and found it. She went above and beyond! and with these gas prices, I'm just so happy I don't have to make another trip.Thank you again Mary

Worst shipping or amazon return place I've ever been to. Not the employees either. The program…read morethey use on their computers for shipping is garbage. I was in line for 20 mins and only 5 people were served all 5 had problems. Don't use this place for shipping.

The last thing I needed to do before leaving the hotel was to send a few odd shaped items back to…read morethe office. My intentions were to go outside the hotel to do this, but I reconsidered. My reasoning for wanting to go outside the hotel was because each and every time I walked by this location on premise, they weren't in there. I know that hours inside here were a bit wonky, but it was like they were out of the spot more than they were in the spot. However, I was able to catch them on the morning of departure. I went there with a few things that didn't have a box, one being two prints. When I showed up the employee inside was able to figure how to get these items into one box. Given the fact that they only had one tube for the two prints, she made it work. After figuring out the logistics of the project, I paid and went on my way. When the package arrived at the office, it was expertly packed and arrived undamaged. Overall, it was a good experience that I was just lucky enough to get here to actually use the business.

Charges you to give you the package that you paid FedEx to deliver to the hotel. No special…read morehandling, just extortion to release what you have already paid to have delivered. Do not use. Avoid.

It's really awesome to do an Amazon return super easy no lines walked right inside and was out in…read moreone minute. I had a really busy day today and that just made my life that much easier. I appreciate the staff that were courteous and friendly.

Bad bad energy in this store…read more You can tell that the morale of the employees in this store are low and it bleeds into the customer service quality.

Unsure why this location is poorly rated. Been coming here for years and they've always been quick…read moreand efficient. Sometimes I have questions and everyone's been knowledgeable. Dreaded coming here today, expecting a long line out the door for the holidays. Imagine my surprise to find a relatively short line (see photo). It's longer than usual but still short and they're going fast. It's 3:40pm on a Tuesday, in case you were wondering. Huge THANK YOU to all the hard working people who operate this location! Happy holidays! As for price, it's the same as any USPS.

This place is always oddly busy. I usually come midweek, mid-morning to drop off packages or mail…read morethings off. All the customers seem miserable but the staff are quite the opposite. They are just humming along and working hard to keep the line short. When its my turn which is usually after about 7ish minutes, its a short quick exchange and its over before I know it. They have two sides of the office. The right side is where I drop off my packages and the left side, I'm not sure what happens there. It says retail office. In the middle of the two offices are the PO boxes and a place to drop off boxes and packages after hours. That shaft is always overfull or doesn't work, so I always make sure I go during business hours. Make sure you read the instructions because only certain packages goes in that shaft. Parking is numerous but its a two way street and it's pretty narrow so proceed carefully.

Conveniently located and never really a long line. The staff is efficient and answers questions…read moreand provides options when it comes to different services and rates. I really appreciate this. Do they always answer in a friendly way? No not really but do you really care so much for this or do you want them to be efficient and quick? I prefer the latter! So be patient and less judgmental so you can just get through the line and get your packages and letters out with minimal issues. Oh and fill out the survey provided on the receipt!

12/9/2025 Update…read more Came back today and was yelled at, seriously really unfriendly mail carriers here. -------------------------------------- I have had both good and bad interactions at this US Post Office but my latest venture goes closer to the bad side. I came on my lunch to send out a gift that was to be delivered to Virginia, I thought it would be a fairly simple interaction considering my box was labeled and from labels I had purchased previously, when it was my turn to send my order the rep asked for the barcode from the label I told him I didn't have it, so he rung me up for another one not sure he heard me when I said I brought the label from home. The lady behind me wondered if she had to be in line to drop off an already postaged box and I said she could put it in the bin but when she went to ask the mail carrier he gave her so much attitude, while I understand that this time of year can be overwhelming kindness and empathy goes a long way. For being charged for already purchased and placed labels to the mean spiritedness I don't know if I'll be in there again to send out packages.