For years I rented a private mailbox at a Postal Annex location in Mission Valley where I was very satisfied. When the owner of that store notified me he was leaving, I decided to move my box to this UPS store in Point Loma. When I did, I assumed all stores like this were the same. That was the furthest from the truth. The guys here understand the importance of repeat business and do all they can to make that happen. Everyone receives a warm greeting and if you're a regular, they will often greet you by name. I know of a lot of businesses that offer excellent customer service, but there are only a few places I would put in that top-tier and this is one of them. This store is open seven days a week, including some holidays and has extended hours making it easier for those who have restricted schedules. In contrast, my last box was only available six days a week, during bankers hours, with shorter hours on Saturday and closed on Sunday. What a difference and a refreshing change. If you rent a box here, they offer email notification when a package is delivered. At my last location, I had to try and guess when it would arrive. They have a dedicated parking lot next to the store. It's small, but you can usually find parking and if it's full, you don't have to wait long for a spot to free up. A lot of people seem to mail packages through here and do Amazon returns. They always provide the best customer service and move people through quickly and efficiently. If you need help with anything, they are very patient. They also offer other services like notary, passport photos and shredding to name a few. The isn't just a store. The way these guys run it, it's a valuable asset to the community and the gold standard for representing the UPS Store brand. Keep up the world class work guys! read more

Absolutely 5 Stars! After having such a rough experience at the USPS I was a little apprehensive about my time at UPS, but I was pleasantly surprised at my encounter. First and foremost there is dedicated parking in their lot so that was plus, then I only had to make a few short strides until I was in the facility. I was greeted right away and asked if I needed help carrying my items to the register, I am a strong independent woman so I lifted the box containing a vacuum on their counter. The UPS rep was so nice, scanned my return barcode, before ending the transaction he asked if I needed to anything additional like printing or tape and I didn't but it was nice of him to ask. He gave my receipt behind a coupon for my next transaction and was in and out within 5 minutes. Seriously the absolutely opposite of my USPS ordeal, they're really right when they say Trust In Brown. read more

This was the best experience I've ever had at a UPS store. Service was exceptional. All of the employees worked in synchrony and there was never a line. I was able to get my document printed and notarized all in under 10 minutes. Price was fair. read more

Needed a couple pieces of tape to finish wrapping a box and this store couldn't spare it. Only solution was to drive home or buy a $5 UPS brand packing tape which was hilariously bad. I did, and donated it so others wouldn't have to be nickel and dimed like I was. Doubt they'll offer it if this happens to someone else, but here's hoping. A cent worth of tape would have gone a long way. Bad way to do business. read more

Thank you so much to the attention to detail for cropping and lamenting my photos Reekin, Edwin and the rest of the staff I feel so bad you guys were in a flow of packaging some boxes for a big order and interrupting you guys you guys actually had the to take out the ruler and the white cropping pencil measuring, marking for the point for the best cut everything by eye and hand yall the best read more

Today, we came to do return services. The gentleman that assisted me was so kind. His service was speedy, but it still felt personalized. I really appreciated that he suggested things I didn't think of. For example, my returns didn't come with a receipt, but he prompted me to snap a photo of the tracking number. I would absolutely suggest utilizing this location. He didn't even want to be named specifically. He said the entire team deserves the same appreciation and I believe it!! Thank you guys so very much:) read more

Best UPS Store in town, always my go too to handle all my shipping needs and Amazon returns

This place is the go to spot for my returns. Even if I have 20+ Amazon returns Mr. Patel and the crew are fast and friendly and will take good care of you! A+++++++!!! read more

I came here to print a single sheet of paper. The free parking garage next door is convenient, and even though the staff were busy, I was greeted right away and my questions were answered. They have an email address you can send documents to for printing, which is simple enough. The problem is the cost. One black-and-white page on standard computer paper was $2.30. That's outrageous. I had Amazon email me the return label instead for $1. I can't imagine what the bill would be if you needed several pages. read more

The guys who work here are always quick and super helpful. They do a great job at supporting the community. Appreciate you all!

My wife and I were in San Diego and had to mail a package through UPS. We had a box and a prepaid for label and we walked into the one by Target on Sports arena. The dude took it, taped it up and we were in and out in 3 minutes. Awesome experience! read more

Really appreciate this UPS store! They are friendly, helpful & accommodating. I'll definitely use this store exclusively from now on. The address is 1180 Rosecrans SD 92106. The best UPS store in town read more

Taping a box costs you $2 here Brutal lack of customer service. Would not come here again.

This is my one stop shop for all of my shipping needs. These guys always take care of me! Every. Time.

Excellent customer service; prompt, efficient, and friendly! Conveniently located in a community-oriented neighborhood.

great customer service - Offers everything you need and more! Clean and organized store

Amazing customer service!! They are super quick and always so pleasant! Highly recommend coming to this neighborhood location!

Extremely friendly and fast. In and out very quick. Eager to assist. Always a hello when I come in.

Great service. These guys rock! They took care of all my needs. Hooked me up with boxes when I forgot.

Always helpful! They are quick and efficient, always very friendly. Highly recommend. Thank you!

Maunil helped me print a project (it was a bit of a pain) They were so busy and he took his time to make sure my job was done right! I'm so happy with this store Every time I go in they are all smiles and full of customer service! Thanks guys -see ya soon! read more

The best customer service, they make everything quick and easy every time.. My go to store! read more

Great service and fast time! Patel was very understanding and helped me with my order swiftly!

I had a problem with my Amazon return and they helped me figure out my issue. Super helpful and they provide great customer service.

I forgot a bag to package my item that I was coming to make a return for and Reekin was very nice and helped me out!

This store always goes above and beyond! Excellent customer service by Patel! Plus they're open on Sunday (Easter no less!) what more could you want! read more

My go to UPS store for everything! All of the employees there go above and beyond and are so helpful and friendly. Highly recommend for any of your shipping, printing, or packaging needs. read more

This UPS location is always very helpful, super fast and really friendly. Definitely recommend.

These guys are the best! So friendly and helpful with all my packaging and mailing needs. If you're in Point Loma, this is the place to go!

Patel and the crew are extraordinarily talented, professional, and friendly. This is the only place to go in point Loma to receive first rate friendly service when it comes to shipping packages. read more

I can't thank the men at UPS enough. They are so kind, diligent, and prompt to assist in my needs. They'll go out of their way to assist. I often visit another UPS, in Hillcrest and I can't say the same for their service. read more

This location is the best, they're always very helpful and informative. Anytime I come in they know exactly how to help

These guys are INCREDIBLE!! So very sweet and helped me out in a pinch! I love this location!

Everyone here is Super friendly and service is fast! Patel was very helpful! I'm always in and out in under a few minutes!

I return here often! They are super fast and helpful:) If you bring a return QR code they will package and label your package for you!

Love, love, love - this UPS store...! The employees are wonderful: friendly, professional and always helpful, and the store is always neat and clean! Pack, ship, scan, copy, fax, print, mail, mailbox rental, passport photos, notary, etc. - they do it all, and with pleasure! If you haven't tried them out - you should... I wish there were more small businesses in town like them. read more

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Got fast and quick service when I was just dropping off package. Parking in building free too

It used to be great but one guy in particular has lately been rude and dismissive. The others are fine. Also, they recently lost or plugged in the wrong data and Amazon charged me for the goods that I dropped off at this ups store. Unfortunately I can't find the receipt from ups store. This has happened at least twice. Now I save ALL my receipts. I'd switch stores but this is the closest to me. Also, parking is terrible but I guess that is not their fault. I kind of dread going to this store now. read more

The customer service was great but I had a few issues during my time at the store. I did have to send multiple packages and they were eager to help but I felt overwhelmed when my items kept going from one package box to another and constantly moved around by multiple people and it was hard to keep a track of it. I would have like to have had the option of picking out the boxes too especially since it was very costly for each box and I came in with a coupon code and didn't see it reflecting on my receipt for the coupon yet it said it went through which wasn't the case? Looking at my receipt now I see too many additional costs added on that I wasn't told about? I wish they were upfront about the additional prices and services so I could have picked out the best option and pricing. And lastly, one of my bags handled was torn off and I wasn't told until I came over and saw the handle dangling and one of the reps only said "oh" but never said sorry or offered anything for the damage... I was disappointed because the bag was an item from Disneyland.. if I were to come back I would like just one person helping me because it was an overwhelming having multiple people handling my items read more

I dropped off a very heavy amazon return and ended up getting white glove treatment on some custom copying I need done, excellent quality & and great value! read more