There's this Einsteins in Dearborn that I love (wrote a review to boot,) but sadly we're not talking about that Einsteins. This place is a very nice looking location. However, Nice Looking Doesn't Equate To A Great Bagel Experience. Service here seems less than cordial...at best its unenthusiastic...and the bagels???....taste as if they've been in their display case for days. Honestly, can't figure this one out. What makes someone open a business (I assume a franchise) and put as little into it (besides the building) as possible. We can file this one under "Perplexed Einstein Bagel Lover." read more

I ordered a breakfast sandwich to go. Got home and after a few bites noticed I had not tasted any bacon. I checked and found no bacon in that half, so I thought great they forgot the bacon that I paid for but then I opened the other half and found 1/2 of a piece of bacon. Not the first time my to go order from thiS location has been wrong. to bad I really hate to have to open everything up before leaving just to check if they did it right read more

Used to be good but they decided to change the garlic bagel to sesame seed/tiny hint of garlic bagel which is disgusting. Previously, 9 times out of 10 when I went the garlic bagel was sold out now I know why there are 6 still in the bin. Why change something that was selling well? Very disappointed in this change. Will not be back. * side note. Other things I tried here were just ok based on my personal preferences. Nothing that would bring me back but nothing too horrible either. read more

Terrible they are out of EVERYTHING and the cashier was burping and touching his face constantly. They are terrible. I was going to try them but now I wont be back. read more

So disappointed with this place the manager Joe hired me as a manager and payed me as a baker I quit when I received my first check he was so disrespectful to me and was using profanity at me the first week I went out of my way to help these people and I can't even begin to tell you how it made me feel to go home and tell my kids I had to give this guy his keys back to his store because of the way I was treated he talks down on all his employees and that's why they don't perform to his expectations him and his wife huda are liers and if you get hired for a manager position make sure you get it all in writing before you start what you are hired for this guy is unbelievable never in my life have I had to go through this BEWARE. read more

Evert Saturday at 11:45 AM we have dropped in the Canton Einstein Bros. Bagels for the last month. Every time we have been there half of the bagels are sold out. To make things worse, we have had to stand around and wait for 10 to 15 minutes before anyone will behind the counter will acknowledge us.If we forced to wait until lunch time rolls around..LOOK OUT !! They start to really get nasty..They really put forth the effort it take to let you know it !! I think that from now on we will go to the Plymouth store for our Saturday Bagels and coffee..It is obvious that whoever hires this herd of employees does not care that word of mouth can really hurt business. read more

Worst customer service. The employees don't know what they're doing and evidently they think the employees can interrupt the customers and it's acceptable. They all need to be retrained and learn how to treat customers. read more

Horrible!! Take their franchise away!! Kids who don't care, 5 of them just talking and laughing while people are in line waiting, 3/4 no bagels, nothing in the oven... I'm sorry I sound like an a$$ but I drove to Plymouth and received some good service. Don't stop here!! Keep driving!! One star because the door was open read more

If you are looking for a clean place to eat while being served industrialized, overpriced and below average food by smiling faces this place is for you! This breakfast sandwich is similar to something I would pull out of my freezer, take out of the plastic and toss in the microwave. read more

Sent my 14 year old in to grab a bagel for her birthday. The man behind the counter acted as if he couldn't understand her and kept asking her why she would want 7 of something. She took out her phone and wrote it for him to read. He still gave her a hard time and then didn't give her the coffee order. When she asked for it, a female employee rolled her eyes before getting them. Nice job Einstein. read more

Everything as expected and more. Friendly staff and clean dining area. The sandwiches I bought were great and the dessert items were very good. read more

Very rude customer service. After specifying what I wanted politely, she did not put my order together correctly. She then yelled at me after I pointed it out. Will not be coming back to this location ever. I did not want to be yelled at, all I wanted was some bagels. read more

Went there today to grab a bagel and a cup of coffee, customer service here is a joke/non-existent, i ordered coffee and mentioned that i wanted cheese on my spinach & mushroom bagel, i was never given a coffee cup, i had to ask them for a cup, when my order i arrived, i noticed that there was no cheese, i went to and asked that i had ordered cheese as well, turns us the person who took my order never put in on the system and when i requested to have cheese, i was informed that i will be charged for the cheese. What a mediocre customer service. For $3 worth of cheese, they lost a customer who would have returned. Never again! read more

I enjoy Einstein bagels at this location. Always have fresh bagels. They also, have a very inviting environment with four different kinds of coffee. would recommend it. read more

Good customer service there bagels are great quality and the coffee is always Brewed fresh!

This place is very nice and inviting as other Einstein locations. Recently opened, this location has a serious customer service problem that has kept me from returning. Rude personnel, not cordial at all, and a complete lack of courtesy. Even the manager doesn't know how to treat customers right. You know the place is mismanaged when on three Mondays in a row, they are out of five or more varieties at 10am. Add insult to injury, they try to tell you the Monday special requires you to limit how many of each variety you can choose. Huh? You don't have five selections I asked for and want me to limit my "plain" quantity? The last straw was when I got home and my bagels were not sliced as requested (mentioned it at least twice) and when I counted how many were in the box, I only had 12. I called to complain about them not slicing my bagels, and casually mentioned that they also shorted me one. The girl with a foreign accent all but called me a liar. I hung up on her and sent a message to corporate. I got a call from the manager a few days later but never called her back and haven't been there back since. For someone who couldn't wait for an Einstein's to open nearby, this place all but soured me on the chain. Never again. read more

While the inside is nicely decorated, inviting, relaxing and clean, the lack of customer service is troublesome. I was excited to learn of this einsteins being opened close to home as driving to the one on Canton Center was inconvenient. However, I have been in several times and each visit there were multiple employees behind the counter confused about their job and by paying attention to the customer ready to place an order. When they do take your order, they are unfriendly, have difficulty using the cash register and act confused when I ask for a cup for water. Yes, not everyone drinks coffee. I would recommend better employee training on customer service. read more

Stopped in for some breakfast on a Sunday morning and was disappointed. What I found strange was you order in one spot and pay at another, especially because the same girl who took my order directed me 5 feet down to the next register just to pay with her. While the space is nicely decorated and clean, I was not a fan of the food. I ordered the French Toast breakfast sandwich and it sounded promising; french toast bagel filled with egg, bacon, cheese and a maple cream cheese shmear. I would have been happier with a breakfast sandwich at McDonald's if I'm honest. The egg had no flavor with a very artificial sponge-y texture, cheese was only partially melted and the maple shmear just melted out of the sandwich. The bagel wasn't even that good, as the only french toast taste came from the shmear. My boyfriend had the asiago bagel with the jalapeno salsa shmear and I actually fairly enjoyed that. Tad spicy, but good! If I come back I'll stick with just a bagel and cream cheese. read more

I love Einsteins, but this place is terrible! They always seem to be out of certain bagels. My bagel sandwich was made wrong, the tables are ALWAYS dirty, caramel mocha latte didn't have any Carmel in it, to go orders missing bagels.) I really need to just drive to the one in Plymouth. read more

I love Einstein bagels but this location has the worst customer service and check your order before you leave as it is likely wrong. I agree with others that they need to retrain employees or find new ones... read more

This place is the worst. To bad I love the bagels. This place has the worst help.This is base on several visits thought I would give them the benefit. It just gets worst dis-organized 9am out of most bagel favors. Help rude not friendly can deal with that just get my order straight. One on Ann Arbor rode has it together. Canton place is closer to my house. I'll be going out of my way. read more

Don't waste your time time or money at this Einstein location. The owner is rude, inconsiderate, disrespectful and only cares about the profits - not his employees or customers. read more

TERRIBLE!!!!!!!!!!!!!!!!!!!!. I will never go back. They are always out of the coffee I drink, are chintzy on the cream cheese on the bagel and customer service is terrible. I emailed the company twice complaining. I got a call from someone (she didn't identify what her position was at the Canton store) asking that I be willing to give their store another try. She would comp it. Don't you know I go in and the cream cheese is chintzy again on the bagel and they were out of my coffee (neighborhood blend) and none was brewing (this has happened before.) I was the only customer in line and there was no excuse for this. read more

I stopped into this Einstein Bros Bagels on my way home from work on Friday (it was 4PM by the time I arrived). I have been to several locations, but never Canton. The outside of the store is very clean, as was the inside, and the place looked nice. However, I the customer service and the bagel selection was majorly lacking! I was not greeted upon entry, I was just stared at as I viewed what was left of the bagels. I came in looking for 1/2 dozen and there were barely any left. After looking for a couple minutes, I kindly asked if these were all the bagels available, or if there were more being made or in the back or something. She responded "Yeah. That's it." Nothing more. I said okay, then told her I was going to do 6 bagels. She stood there and stared at me for a moment so I started with my order, but was immediately interrupted--totally cut off mid-sentence by this employee, I couldn't believe the rudeness. She interrupted me with "Hold up" so she could grab a bag. I had given her a moment to get a bag after I made it clear I was getting 6 bagels but she just stared at me so I figured I could begin my order, but apparently not. So, I waited. I ordered 2 chocolate chip, 2 blueberry, & 2 Asiago bagels, as that was basically all that was left. Not sure why they don't restock through the day...I think that's odd. Anyway, I ordered my 6 bagels & my cream cheese spread and paid. I had a coupon, which confused the employee and made the checkout process a good 10 minutes. The bagels were great, but the selection was a joke and so was the customer service! I think I'll stick to the Einstein Bros in Farmington Hills from here on out! read more

I stop at this Einstein Bro. Bagels in Canton a few times per week (including one day on the weekend) and I find it to be one of the best Einstein Stores I have visited (And I stop at a lot of them). The building is clean, wonderfully decorated and very organized. The Bagel selection is great/fresh, and I found their specialty bagels such as 6-cheese to always be in stock and quite good, whereas at other locations they are usually out. I HAVE NEVER had to wait on them to re-fill their coffee urns (something that I have experienced quite often at other locations) and the beverages served are always hot and fresh. Same with their iced tea containers. I have never had to ask them to re-fill them so that I could get my beverage purchase filled. love this Einstein. Their current AM manager Rachael is outstanding and always attentive to whatever I need to make my morning excursion into this establishment to be an outstanding one. THIS EINSTEIN IS QUITE GOOD, and I highly recommend them!!! read more