I've been coming here for years. Not as much as I used to, however. The super nice manager that added the welcoming vibes is no longer there and the environment sorta changed after that. On this particular visit, I ordered a sausage egg & cheese bagel sandwich, toasted on both sides. Received bacon egg cheese toasted on outside only. It was ok, but it's not what I ordered. And by the time you take it to go, leave, open to eat later - it's all wrong. I come here maybe 4x per year. read more

Einstein Bros. Bagels - They got my order wrong. - Bagels Near Me - Fairfax, Virginia

Such a disappointment. Two sandwiches ordered. One had wrong ingredients, cold bagels, no toasting, two pieces of ham and a thin slice of Swiss, one piece of lettuce about one inch by two two measly rings of onion and packets of mustard and mayonnaise. Plus, bagels were more like slices of bread and not true bagels .Never again will this place get my business. read more

You are not worthy of respect. The Black man who seemed to be either the manager or the owner was extremely rude and disrespectful. When customers walked in, he didn't even bother to say hello or acknowledge them. Instead, he looked very unhappy to see his customers, as if our presence itself was an inconvenience. From what I have carefully observed, this was not an isolated incident. He consistently treated every customer with an Asian face in the same dismissive and hostile manner. I have visited this place several times, and each time the pattern was the same. This is not just poor customer service--it is discriminatory behavior. Such actions are racist, and they are absolutely unacceptable. For someone in a position of responsibility, whether as the manager or the owner, to behave like this shows a complete lack of integrity. A business led by someone like you does not deserve the respect or trust of the community. read more

Einstein Bros. Bagels - Bagels Near Me - Fairfax, Virginia

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Wow! What a disappointment. This place has gone down hill hard. I wouldn't serve this expired lettuce and spinach to myself at home. Why should I receive this from you? Yuck! read more

Einstein Bros. Bagels - It was a Veg Out bagel with way too old lettuce and squishy spinach. How can you serve this? Where are your standards? - Bagels Near Me - Fairfax, Virginia

The bagels here always hit the spot! Although I was sad my bagel wasn't toasty by the time I got to work, it was a great way to start the day! So yummy! read more

Einstein Bros. Bagels - Everything bagel with regular cream cheese - Bagels Near Me - Fairfax, Virginia

Staff are very friendly and they make a damn good bagel.The space is clean and moody. read more

Einstein Bros. Bagels - Bagels Near Me - Fairfax, Virginia

I ordered six bagels. Four of them were fresh and good. Two of them were so hard that I could not cut them.

Surprisingly this Einstein made very good fresh bagels with generous cream cheese. It's hit or miss but Einstein's is typically more miss than hit but this one was exceptionally fresh in terms of bagels, and they did not skimp on cream cheese, which I like read more

Good location. I do wish they'd upgrade on their coffee. It's not bad but look at all of the new choices, with flavor and a caffeine boost to them. The bagels here are delicious. Good luck finding more varieties. This place has these, plus so many different toppings. They are tasty and the employees are super. I happen to like them, and always friendly in the morning. Seating here is okay. Yet I think this could be updated. It's fairly relaxing, not too loud, as most customers take out. Yet I'd like to find more comfortable chairs. It is clean though. That's important with restaurants. Good location too, although a busy part of town. read more

This place is horrible. Order what you want and get whatever they want. I ordered a bacon and egg sandwich. I get it on a cinnamon bagel. Why? So, I asked, "Why did I get a cinnamon bagel?" "Because you ordered bacon." WTF? Ruined the $15 sandwich totally. Go elsewhere or get what you deserve. read more

No coffee! Manager sells me soda. All out of all diet soda. Had to drink reg coke. Coke was flat. Manager did not offer a refund nor did he give a fuck.Worst manager I have seen at an Einstein bagels- and I've been in them from California to Maine. The worst manager I've seen at any Einstein! read more

I must be a glutton for punishment. Got a chocolate chip coffee cake today. It's obvious they're smaller than before. (Cheap/obnoxious way for Einstein to make more money.). Not only was it small, it was practically inedible! Stale and dry. Took one bite and threw it in the trash. Einstein Bros is AWFUL. PS- lady who works there never smiles and has terrible attitude read more

Friendly staff. Extra crunchy egg sandwich due to egg shells mixed in. Ended up ditching the egg. read more

Einstein Bros. Bagels - Garden Avocado on green chile bagel. - Bagels Near Me - Fairfax, Virginia

I seriously don't know why I came back here, guess it was wishful thinking that maybe they had improved. I ordered pick up, should have checked my item ordered before I left. Dear lord it was awful, I had ordered a pizza bagel. When I opened up the package the bagel pizza was burnt cheese barely any sauce and dry/hard like a hockey puck read more

Einstein Bros. Bagels - Dry ass pizza bagel - Bagels Near Me - Fairfax, Virginia

Just left Einstein Bros and I just want to shout out Corey! He's literally the only employee I encountered today with a good attitude. Went to my car to get cash, to tip him personally, and he still put in the shared tip jar. On the other hand the other employee working there with purple hair today threw the cream cheese container on the counter instead of handing it to my husband two feet away from her. In addition, Corey attempted to bring us our drinks to our table and she stopped him. Food was okay. Service was subpar, but we are grateful to Corey. Tables and floors could've been cleaner. read more

This is a great location! Love Einstein Bros but this location especially has always been clean and efficient and everything always tastes fresh! read more

Einstein Bros. Bagels - Bagels Near Me - Fairfax, Virginia

We had a business meeting this morning with 30 people. We ordered ham and cheese and turkey sandwiches, along with chips. These were the worst sandwiches I have ever experienced in life. The bagel was cold, had no favor, there was 2 pieces of ham, 2-3 pieces of onion, one ripe tomato, and a thin slice of swiss cheese. The sandwich was horrible and no one seemed to eat it. The turkey sandwich was just as bad with 2 piece of turkey, old looking lettuce and of course a dry plain bagel. At least the chips were ok. It was a waste of money and absolutely the worst bagels. I'm not sure how they are still in business with these horrendous bagels. read more

Einstein Bros Bagels offers various specials/seasonal items, bagels, shmears, breakfast/lunch items, sides, and beverages. I usually prefer their Six-Cheese or their Jalapeno Cheddar bagels, toasted, shmeared with their Onion and Chive cream cheese. I'm a fan of their Twice-Baked Hash Brown, but they're always out of these, even in the early mornings! Staff are pretty friendly and efficient, but I just wished they were a bit heavy-handed with the cream cheese spreads! Plenty of seats inside, and there is usually a line in the mornings of locals, especially with students of nearby schools. Plenty of parking in the shared plaza lot. +Six-Cheese and Jalapano Cheddar bagels +Twice-Baked Hash Brown (usually out) +friendly staff +plenty of parking in shared plaza lot read more

Waited around 25 minutes for a bakers dozen and never got my order, asked for a refund and looks like they kept the dollar tip I left on my card lol. Was only a dollar so whatever but I suggest you don't tip until after you get your order. Looked like a couple people around me asked for a refund too because they were taking 20+ minutes to put bagels in a box. The person who ordered after me said she got 4 bagels unsliced with nothing on it and she also waited 20+ minutes. Wonder if she asked for a refund too. read more

Standard service here: it's never great and I feel like it's always someone new and I have problems trying to pay with my points/card. Food came out quickly and was correct so no complaints. Still no indoor seating allowed. read more

Let me start with a positive note: service was fast and there is plenty of parking available and they have an app, I didn't try it though didn't feel like downloading an app just for a vacation stop. They do have a phone number that no one pick up. Service was awful, and the order was incorrect. I didn't took too many pictures as this place seems more like a fast food, they are just missing the drive thru. I did slightly like my hot chocolate but it is kinda hard to mess that up. I ordered a six cheese bagel just in case everything else wasn't good and glad I did. I will recommend that if you're still looking to try this place. But I will not recommend this place. read more

Einstein Bros. Bagels - Brunch for 2 box - Bagels Near Me - Fairfax, Virginia

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The Fairfax location has an obvious problem with their staff which translates into their poor service and professionalism towards guests (beginning with management down to the rest of their team). There's no care towards their clients, the food being prepared/sold, nor towards cleanliness. It's sticky filthy. They have an issue with several pests. Summer is roach season for this location and now that it is cooler rodents find a home here. Negative five starts (-5)! read more

Einstein Bros. Bagels - Bagel Selection - Bagels Near Me - Fairfax, Virginia

Einstein has always been a slightly tense experience because the ordering line is inefficient and frustrating. But this location mow has staff who clearly do not enjoy their work and would rather be somewhere else. They roll their eyes at customers and generally have a sullen, unhappy attitude. read more

Einstein Bros. Bagels - Eating area - Bagels Near Me - Fairfax, Virginia

Main st bagel was packed so we made the mistake of coming here. Immediately we were greeted like we just walked into bobs burger. I whispered to my colleague "this place feels botted already". Ordered two bagels. The dude in the kitchen put together everything, pressed a button and was hollering our names a minute after we placed the order. I was not surprised to find a subpar "bagel" behind the conspicuous wrapping. The bagel wasn't even cut in half and at this point I didn't know where to start eating it or whether I wanted to eat it at all. I made the mistake of taking a bite before checking only to be greeted by dryness and eggshells on the egg white. The extra protein and calcium wasn't listed on the menu. Sometimes it's better to wait in line for good food or you could start your Saturday off unhappy. read more

Einstein Bros. Bagels - Egg shells included with the egg - Bagels Near Me - Fairfax, Virginia

This place is laughably bad and it gets worse every time I go. Rude, slow, constant mistakes, and THE TOASTER CAUGHT FIRE which smoked up the place. Most of the times the cashier is rude and the kitchen staff are very incompetent. Many of the times I'm waiting for 30+ minutes for simple orders and many of the times the order is completely wrong. Today I ordered 3 sandwiches. They claimed they called the order name 5 times even though I was a few feet from the counter constantly looking at what orders were coming since I was in a rush. After they realized I was there for so long they asked me 3 times again what my order was. 20+ minutes later they gave me 3 sandwiches, ALL with the wrong bagels/bread and ALL with incorrect topping. I came back regarding this issue and not a single staff member cared about this massive mistake. Coffee is okay but no where close to being a redeeming quality. The only reason this place is still around is because their franchised name gives them a massive boost. read more

After covid exit from our view and we are not social distancing any more Einstein Bros. ... Where I go get my bagels, bagel and selection of cheese is for everyone taste My favourite is plain bagel read more

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They Don't have enough people working... there is a line of 21 people and 5 groups of people walked out..... very frustrating... Update I've been here for going on 34 minutes waiting for a freaking bagel egg and cheese... Another update they gave me the wrong bagel.... They messed up my coffee... I want a refund. read more

I have finally decided to stop making excuses for this place, and give them my honest review. Coming here for years, I have to say that their quality in bagels and menu items they have is pretty decent. Although, the people behind the counter are the ones who present the final product, and yes, it matters. While I used to like their former staff members, I find their new ones lack a sense of enthusiasm and urgency. Unlike their previous staff, they often forget or mishear orders, get the order wrong or take an inordinate amount of time to prepare the food. I have been quite understanding time and time again. I like Einstein as a chain, I think they have good quality bagels and coffee. However, when it comes to staffing, I think they may need to pay closer attention. In more recent visits, the quality of customer service has definitely gone down. They are no longer quite so nice and patient as a couple years back. I find it very frustrating, their lack of consistency. They never have fresh coffee anymore when I come by, it is either cold or unavailable. They always forget to toast my bagel, even when I ask for it... And they even skimp on the cream cheese a lot of times and then charge me when I ask for a little more. It often takes over 20 minutes to finish preparing the order, even if I was second in line. It is upsetting to have to write a bad review, but I really think they should do something to save their business. Anyways, if you are in a rush in the mornings and need a good bagel, go to Main Street Bagel Deli. They are friendly and right down the street! read more

I've been to this location several times but most recently came on a Sunday morning around 10a. They usually have a long line and the wait time is usually over 15 mins. Today, the line was fairly short. We ordered two bagels, one with cream cheese and one with cream cheese and tomato. It took us 11 mins to receive our food, initially, which I think is average. I asked for my bagel toasted hard, but it wasn't. They did the order over again & it took them about 6 mins this time. The floors and tables were clean and the cashier was pleasant. The bagel didn't taste good, the consistency was soft, which I was a bit surprised at since I ordered it twice toasted extra hard. read more

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Worst customer service. Store empty and not one employee would acknowledge me. I was standing at the register for a couple minutes. Sad

Right after I got my order of the dozen bagel, the bagel fell from the bottom of the box and they didn't even offer any hand or any help or any replacement knowing the box wasn't properly sealed at the bottom and I would have to replace the bagel that had fallen with my own money. read more

I haven't been to Einstein for years. It was one of the best. I just went today and It was one of the worst bagels I ever had. I had frozen bagels better than the Einstein bagels. The bagel was mushy like "Wonder Bread", The crust was mushy. Never ever go there. The bagels at Safeway 6 for $5.00 was threes better. Unbelievable, they are still in business. read more

Great Location! But it took 30 min to place an order and another 35min to receive a wrong order! Not to mention its price, definitely not worth the wait! The nova lox I got didn't even have red onions or capers on it. I hope the person gets their customized order because that has multiple pieces of nova lox on it at least .... read more

Einstein Bros. Bagels - Bagels Near Me - Fairfax, Virginia

Food as usual is okay, but it was the impatience and employees rude persona that stood out to me... No greeting, sighing and rolling her eyes as she waits for me to decide, aggressively clicking the register, etc. I'm not sure if she was in a bad mood due to something happening right before I walked in but there was many exertions of micro aggression from the employee which was unfortunately uncomfortable for me and disappointing. read more

This restaurant has gone downhill. I stopped in today for a bagel,sandwich. The person on the register was borderline rude, the soda machine had no CO2 so the drink was flat, and the bagel I ordered toasted was not toasted at all. Unlike other places nearby, they are still in COVID mode with no seating. read more

I stopped by for a quick bite yesterday after an appointment near by. It was kind of slow when I got there and no line. That cashier was very sweet! I ordered the nova lox bagel to go. It was served as two open face bagels instead of the bagel sandwich that I was expecting, but that actually made it easier to eat in the car. :) The ingredients were all fresh and good! I'm pretty happy with the stop I made :) read more

I went there with my kids and ordered the strawberry banana smoothie, which they really enjoyed. We also got the Nova Lox, Turkey egg and cheese and a plain bagel with strawberry cream cheese. The sandwiches were good, freshly made and warm bagels. read more

I came here with my gf, and I love Einstein bagels but this location is dirty and rude staff. My gf and mine order was messed up and sloppy, let me say it's wasn't busy. The lady who makes the order rudely looked at me then rolled her eyes at us and slammed our new order back on the counter. If I'm buying a $6 bagel, it should be presented nicely. Overall I will still be eating here but not at this fairfax location ever again !!!!!! read more

Einstein Bros. Bagels - This place is filthy and gross - Bagels Near Me - Fairfax, Virginia

Came with an attempt to get breakfast on a Saturday morning. We went in and stood in line for over 15min, where the line didn't budge at all before we just left. Several people left as well during the time we were there. There was no announcement on situation or ETA, no apologies from staff. This place needs to be staffed better for breakfast rush hour, you're losing potential customers. read more

This place is pretty terrible. There's not much else to say. I'm being generous with two stars because the coffee isn't bad.