Every time I come (and yes, I do keep coming back, what can I say) I cannot believe it's still such a cluster. It's kind of amazing. I'm one of those goobers who likes Einstein's-- nostalgia, I suppose. But it is always such a painful PAINFUL experience. I can't decide if the management is terrible or they are understaffed or...?? I didn't time how long it took to get my bagel today (lunch), but I knew upon entry I was in for a haul (I had the time). Service-- as far as attitude-- was perfectly friendly and apologetic, my sandwich was delicious, but the wait and absolute scramble happening behind the counter was pretty insane so..? read more

The workers are sweet and definitely not the fastest but you can really tell they make their food and drinks with love. read more

Einstein Bros. Bagels - Sesame seed bagel w/ egg and cheese and an iced mocha latte. - Bagels Near Me - Fairfax, Virginia

Let me start with saying that the food is good, I've never had trouble with my order being correct and the coffee tastes fine. But - I constantly feel bad for the people that work here. They're understaffed and often very busy. Today I witnessed a massive group of customers and very few staff. The manager rushed around back and forth, yelling at her staff and constantly bumping into them while they were trying to work. It was shameful to watch how she treated her employees, who all appeared to be doing their best given the crowd, small work space, and boss constantly yelling at them. Every employee I interacted with was completely polite to me and never rude, despite all of these factors. I witnessed multiple customers demand refunds because they waited so long. Employees were always appropriate toward the angry customers; honestly they handled things better than the manager did. In the end, it took about 45 minutes for me to get a to-go bagel with avocado on it. I'm not mad, it was delicious and I got to enjoy two cups of coffee while I waited for it. But observing this chaos definitely doesn't create a friendly environment to get food at. I did get lucky I had nowhere to be and was willing to wait for my food, but if I needed to grab-and-go I would've had to get a refund and leave. I'd recommend avoiding this location if you're in a rush, and be prepared to witness employees being mistreated by management. read more

Horrible customer service. They blamed me not to pick bagels in front of cashier. You couldn't see what kinds of bagels from there but the cashier blamed me!!! I like their bagels but I don't want to go there anymore! read more

Only two people working at this location. One friendly running around doing way too many tasks, and one just taking and making orders - way too slow and just sorta "there." The line was wrapped around the inside and almost out the door. Several people walked in and just walked right back out. The one employee was also trying to work with a delivery driver unloading product into the store. The needed possibly one to two other people working... and the one to possibly step up the pace just a bit. Maybe he was new... I never been around this area before - hard to say if I'd return, even if I was driving by. read more

Einstein bagels as far as product is concerned: top tier. Einstein Fairfax with regards to how it is run: impossible. They have one girl at the register, one woman making all of the meals and one older gentlemen in the back baking. Line ends up looking like Black Friday and you have to wait thirty minutes just to get your order taken. Another 20 for pickup. I've checked four times this week they are always out of cinnamon raisin and multiple other flavors. Today they ran out of bacon. The regional manager needs to hire more staff. Given the consistent demand at this location they should have AT LEAST three people preparing meals if not more. Most people left the line after waiting 20 Minutes and I heard many people at the pickup portion complaining about the wait or wrong orders. It's a shame to see such a great concept be ruined by penny pinching hiring managers. read more

This place has not been the same since Covid. I enjoyed meeting with friends in the morning at Einstein Bros in Fairfax and have breakfast in their dining area, but since Covid, the store piled up all the tables and chairs, and no one is able to eat inside, different from other similar businesses like Starbucks and the Peet's coffee shop across the street. Service also is suffering to improve. Unfortunately, no longer my go to place for breakfast with friends. Hope the Fairfax store comes around. read more

Efficiency is definitely not there forte... Why cause no matter what time of day you go... It's really slow. biggest thing is if your going to have 1 ordering station and a huge line of people your person behind the register better be fast. not trying to Figure out buttons. Prehaps it's because they are understaffed and poorly trained cause there always seems to be that one slow staff member that then causes a delay int he line trying to figure out how to complete the order. By the time you have paid and the cashier has figured out your order. Your still waiting a good 10-15 mins for your food. I mean no one said Einstein was suppose to a fast food joint but I also don't want to wait 15 mins for my breakfast sandwich or for you to pull a dozen bagels that are already prepared into a bag. It's crazy. Overall... Service here is horrible. food quality medicore..if your trying till get lunch or breakfast fast forget it better hack on an extra 10 mins to your routine your not getting out fast. read more

Never again, paid $19 for 2 bagels and 1 smoothie, waited 45 minutes for it, and when it came out was completely wrong. Never again read more

Einstein Bros. Bagels - Bagels Near Me - Fairfax, Virginia

Good salt bagel. Not enough lox on it. Dining area is filthy and employees don't know how to count back change. Handing a customer back a wad of cash is not the way to give back change. EBB has gone down hill. This place used to be so much better. read more

Einstein Bros. Bagels - Bagels Near Me - Fairfax, Virginia

Not a good place to eat, staffs are rude and my order took so long and didn't come complete. I would not recommend this place. G Cruz read more

Saw a video of this exact location infested with mice. It's disgusting. But I'm not surprised honestly. There's been multiple instances where I've/someone I know has received low quality food. The service sucks anyways and the people are so rude. Don't go here drive the extra few miles to go to the one in falls church lol read more

I love einstein's , this location is ok. Low staff can be an issue sometimes. Ingredients run low also, sometimes my food is missing an ingredient. I suggest ordering your food online so you do not have to wait in the long line. read more

I've always enjoyed grabbing a bagel and coffee here. Usually I just grab my order and head out, but this time I needed to use the restroom. Barf, barf, vomit, vomit. The bathroom is a health hazard. The employees are *supposed* to be washing their hands here and then they prep our food. Eeeks. I've always judged restaurants by their restrooms. Attention to detail, or lack thereof, makes a difference. Just imagine what else they let slide... read more

I often stop here on mornings when I pass by. I like their hazelnut flavored coffee and their fresh bagels. The have a good selection of freshly baked bagels. In the morning, I like their blueberry or cinnamon raison bagels toasted with flavored cream cheese. At lunch time I will get a sandwich with either the jalepeno or garlic bagels. The service is friendly and efficient. read more

Einstein Bros. Bagels - Bagels Near Me - Fairfax, Virginia

Bad costumer service. If I can't sit down while waiting for my food then don't have me I'm standing there for 15 minutes and without calling my name, when I finally get my order the avocado was old, the bagel soggy, and the hash brown looked like a pile of mashed up bile. Bad food, bad service, bad time, waste of money. read more

Einstein Bros. Bagels - Bagels Near Me - Fairfax, Virginia

Ordered online because I know it takes forever for them to fill an order. I ordered 20 min before arriving, and STILL waited another 10 for ONE bagel. Come on. This place just keeps going further down hill. They got my order wrong and while I was waiting for mine another customer stated that the type of bagel she ordered was not what she was given and the worker legit just turned her back to the customer. Wow! Avoid this Einstein bagel! read more

Well, I typically have liked every Einstein Bagel I've ever been in (across four states) and the food at this one wasn't bad but the people that work there are pure dicks, I'd like to say that they just lack personality but they're loud, abrasive, and rude... pretty sure a smile would cause one of them to have an annourism. It's morning people, brighten up and be the sunshine you hope people have for their day. If you hate your job that much, quit. read more

I ordered 2 cold brews, both made incorrectly, and 2 sandwiches. Both of the sandwiches included rotting & wilting produce. Absolutely disgusting. read more

Took 20 minutes for 4 bagels. Not worth the wait. There was no one there when we arrived.

Laziest employees know to man! Came here around noon on a Monday. One lady ahead of me. 15 minutes later still waiting for the one employee who is actually working to make my sandwich. I've seen 3 other employees walking around but not actually working. PATHETIC excuse for customer service! read more

Usually really good but this is the second day in a row they have only 4 bagel types available... And bagel not toasted all the way read more

I had recently been lusting after a good lox bagel and just happened to be passing by and figured I'd venture in and see if they could appease me, and appease me they did! They were generous with the salmon and made recommendations about possible tasty bagel options to compliment my toppings. It's worth noting that if you plan on visiting regularly, it would be to your advantage to sign up for their offers as I was able to score a free bagel on this trip. read more

Einstein Bros. Bagels - Salmon bagel - Bagels Near Me - Fairfax, Virginia

ordered in store, 4 bagel sandwiches in total. on 2 I asked for no bacon, on the other 2 I asked for bacon to be added. I also asked for the sandwiches to be put on specific bagels. none of the requests were made to the sandwiches I received in my order and I didn't realize until I got home. I had to remove the bacon from my sandwiches to put on the other 2 sandwiches, and they were put on incorrect bagel types. disappointed read more

I decided to give them another chance today after boycotting them for 18 months. I was thinking that those financially tied to the performance of this location would be motivated to fix the problems. Boy was I wrong. I stood in line with 3 other people as six employees were joking around. The woman at the cash register was telling one of them to go on break but they couldn't hear her because they were having too much fun screwing around. I just laughed to myself thinking how ironic it was that the conversation about getting their break took precedence over serving the line of waiting customers. Still beside myself that this place can actually pull a profit and be financially sustainable. Some things I will never understand. I guess I'll wait another 18 months before giving this another shot even though it's less than a half mile from my house. read more

Went in on a busy Saturday morning and their computer system was down. Had to write down every order by hand and add it up on a calculator. Other employees might have had a bad attitude and done all they could to convince would-be customers to leave. But not these ladies. They were determined to serve any and every guest - as long as they had cash! Our bagels were made quickly and with care. read more

I must have masochistic tendencies. Got a chocolate chip coffee cake today. It's obvious they're smaller than before. (Cheap/obnoxious way for Einstein to make more money.). Not only was it small, it was practically inedible! Stale and dry. Took one bite and threw it in the trash. Einstein Bros is AWFUL. read more

Einstein Bros. Bagels - My stale coffee cake after I threw it in the trash. - Bagels Near Me - Fairfax, Virginia

I usually go to Main Street bagel but it was closed....should have gone to shoppers. The staff there was rude. They seemed put out by actually having to work. Bagels were okay, but the ladies behind the counter couldn't make their customers feel any less welcome if they tried. read more

I stopped by this location of Einstein Bagels on 12/11/16 for what I thought would be a quick breakfast. The line for this location wrapped around the counter and the staff frankly didn't seem to have a good handle on how to move it along. In my opinion Einstein Bagels has too many counters for point of sale. On the positive side when I finally got thru the line I loved my bagel with cream cheese and asparagus. Einstein Bagels delicious options is why I always find myself suffering thru long lines and poor service. In a nutshell, this location of Einstein Bagels has a great variety of food choices but be prepared to bring your patience. read more

Worse service ever! The inept angry staff don't have their act together. They get overwhelmed when there is a short line. It takes a very long time to get your food. It took 30 minutes to get half a dozen bagels and some pastries. It is not worth putting up with the low level staff. I kindly asked an employee why there were only a few capers on my Nova Scotia Lox bagel. She raised her voice and told me that she made it, and there were plenty on there. She said to take a look and started touching my bagel. Since this female employee appeared ready for a PG County-style Street Fight, I told her never mind and took the bagel. I got home and there it was mediocre at best. I will NEVER step foot in an Einstein Bagel again. Main Street Bagel is right down the street near TJ Maxx and is awesome both in friendly, welcoming professional customer service and an outstanding No. 20 Nova Scotia Lox Bagel! Sad Einstein Bagels barely stays open due to bad help. Rooting for the incredible Main Street Deli!!! read more

I see why they only have two stars. Terrible customer service! I will go all the way to the one in Reston to avoid this one!!! Walked out after staying there not being helped. Guess it's more important for them to laugh and talk than to help customers read more

Purchased a regular bacon egg and cheddar bagel this morning from this location. Halfway through my food I realized that there was a long synthetic white hair in the sandwich. I called the store, was on hold for almost 10 minutes trying to get ahold of the manager. I came back to the store since I wasn't able to get ahold of anybody. I politely ask to speak to the manager and I informed her that there was a hair in my food, and my order was incorrect. I only ask for one egg white and there were two eggs in my sandwich which caused the bread to be very soggy. I told her with all due respect I didn't even want another sandwich made because I've been dealing with nausea and she had an attitude saying she's allowed to wear her hair because it's fake. Don't get me wrong, her hair looked beautiful, but there's no reason it should be in my food and her being the manager should know better to practice good hygiene and if your hair is that long, wear a hair knit. I had to go outside to get my card for the refund, but when I came back inside she was just running her mouth and I heard something along the lines "they act like they got a problem". Which matter of fact I do. First of all I was being polite and I didn't even cause a scene. I tried to be understanding but when you come off like that at the mouth there's no reason why I should have been respectful to you. The old me would have flipped out and told you to fuck off oh, but I kept my composure at all times. I know going off wouldn't have resolved anything oh, and I didn't want to embarrass you like that. Instead I rather leave and honest review regarding my experience. That will be the last time I will be visiting that location. I don't have a picture to post because I took the bag inside of the store and after they gave me a refund I just threw the food out. For being a manager you have a shit, ass attitude and it's sad. Hope it was worth losing a customer over. read more

Worst service! Waited 45 mins to get 4 bagels!!!!! I went here years ago and stopped coming for the same reason, you'd think they'd get their act together by now. Staff was slow and unconcerned. Better options in the area that care about people's time. read more

Waited in line for nearly 20 minutes to order just a bagel with cream cheese.. they proceeded to for fill all three orders in front of me that were actual breakfast sandwiches taking longer to make and totally forgot about me. They were so careless and rushed when they actually made my bagel that there was barely any cream cheese on it and it was all melted off because they toasted it and didn't wait before putting the cream cheese on very disappointed in the service read more

This location is SO slow. I prefer Main Street Bagels, but this place is on my way. I keep trying to give it another chance but it should not take 15+ minutes to wait for a sliced bagel. read more

The bagels are very good, not sure it's worth standing in line for 45 minutes. Very, very inefficient! I suggest Jon Taffer (bar rescue) come for a consultation, they need help in streamlining their business. read more

The service was okay, but they didn't have enough workers for anything. We had to wait 20 minutes to get our food because they rarely went back and forth to the register. One of the ladies that worked there wasn't very helpful. If I can give a .5 star, i promise you I would. read more

I wanted to like this place just because I love bagels and I wanted a to-go spot for my cravings however... I got the apple bacon and cheese on an everything bagel and it was nothing special at all.. I probably could have made that for a third of the price too. Also, it was super hot outside and barely any difference inside. I was struggling to finish my bagel because the heat was consuming my energy. Probably because there's a random bullet hole on the window in front of where I was eating... I guess the "ac" was escaping there???¿ Perhaps I'll come back for a bagel spread for another try. read more

This place... I love Einstein, but when you order something off the menu, and they tell you "oh we don't have that." Then you ask for something else and you get the same thing, really puts a bad tase in your mouth. Then you order something, and received something completely different than what you ordered... read more

What a disaster! Waited 30 minutes for a simple breakfast, and noticed that everyone else was waiting just as long if not longer. There was no ice in the ice machine, the trashcans were full, the place was overall dirty ntm there was a big trash can (the circular ones with wheels the bottom that a janitor would use) was sitting up againt the counter where they put the food out for customers once ready. This experience took all the pleasure away from "eating out". This place should be shut down as a service to the community. It felt like a twisted joke, as if it was some hidden camera show as I did not realize this unbearable level of filth, horrible customer service, and food quality still existed in the modern world. Please just close your doors einstein and make room for a competent food service provider! read more