Staff was very friendly, but they seem understaffed and not being able to do their jobs. I went today with my wife and they took about 10 minutes before someone took our order, another 15 minutes before the food came out. They forgot the coffee I ordered, which I had to ask for. In the time I was waiting I saw them get 2 people's order wrong and other people that were there before me complaining about taking so long. There were only two ladies there working and they seemed to be trying there best, and they were very nice, but it was a terrible experience. I went to go fix my coffee, no cream, no napkins. They just need to hire more people, seemingly. read more

Dropped by for a quick breakfast to go. Unfortunately, my order took longer than usual. When I checked on it, Amy gave me an attitude that was completely unnecessary. I understand that places can get busy, but there's no reason to treat customers that way. Amy has no business working in a customer service environment. read more

Every time I order ahead from this location, there is either a delay in my order or items missing from my bag. I ordered to-go today and showed up 30 minutes after placing the order. Not only did they not have my drinks ready, but they also didn't fully inform me of all of the items they didn't have in my order so I could choose substitutions instead. There was no customers in the store, no other orders on the board, so I'm not sure why they were unable to have an order ready in the 30 minutes it took for me to get there. Absolutely unacceptable service. read more

Ordered the special brunch box for two through food delivery, Everything was tasty, with my favorite being the all nighter egg sandwich. The twice baked hash brown was pretty interesting too since it was king of cheesy. Solid deal, may get it again in the near future. read more

Friday 3/14/25 I received a birthday coupon that gave me a free egg sandwich with the purchase of an item. I had never been here before, but I decided to take advantage of the coupon while also trying a new spot. I spent a total of $4.97 on a cinnamon roll, and as a result, I got the maple house egg sandwich free. I made my order for pickup up so I just walked in and walked out easily. - The cinnamon roll was not good. It was a dry, below-average cinnamon roll. I definitely wouldn't get it again. - The maple house egg sandwich looked pretty good on the app. It's a French toast bagel sandwich with syrup, so I was looking forward to it. But what I got was pretty disappointing. They didn't provide syrup on the sandwich or the side, and the bagel sandwich wasn't good. My experience wasn't what I expected, and if I were to receive the coupon again, I would not use it cause it's just not worth it unless it was completely free. read more

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I ordered breakfast for delivery - also my first time trying Einstein bros bagels. I got the Texas brisket bagel with two eggs and on a jalapeño cheddar bagel. It was so good. The bagel itself, was perfectly baked and had a great balance of cheddar. I loved the acidity from the jalapeños. The brisket had great flavor. I enjoyed the eggs and the chipotle mayo. A great sandwich. I would definitely go again and try different items. read more

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No indoor seating here. Not sure if that's a covid thing or a seasonal thing. Perhaps in the colder months, indoor seating resumes? There is covered outdoor seating. My order was to go. Got a jalapeño cheddar bagel toasted with butter and a regular brewed coffee. I didn't wait too long. The bagel was good. The coffee is self-serve. Good customer service. Busy parking lot! I've always been a fan of Einsten Brothers, and I don't see too many of these around, so I was happy to see this one. read more

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I have been coming here for over 25 years and ever since covid it hasn't been the same. The store is always in disarray and the staff is apathetic, bordering on rude. If it weren't for the coffee, I would stop coming altogether. They need to keep it clean and pay attention to the customers who are waiting. I'm guessing what they really need is a good manager. read more

Food was good and thankfully, hair free! My concern is the lack of sanitation. You can see, employees eating and drinking behind the counter, no use of gloves on ready to eat food and no hair restraint. One employees hair is even floor length! Restaurant was completely empty! No wonder why! read more

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Stopped going for awhile because they could never get our order right. Decided to give them another chance today and guess what they still can't get it right. It's not a difficult request - "Hold the smear, no smear please". Got my sandwich and it was covered with smear. read more

For $12 I got 2 tiny, cold bagels with barely any cream cheese. The staff was rude and barely acknowledged me when I gave my name for pickup. I can go to a small business and get a better bagel with twice the cream cheese for way cheaper and with way better service. read more

One morning, my wife decided to try the closest bagel place because she was craving for some baked breakfast items. I think it's safe to say this was probably one of our worst decisions. Here's the breakdown: $5.99 for the Bacon+Cheese+Egg Bagel. For the price, the amount of food was good. However, there are no more highlights worth mentioning afterwards. There were a couple of bacon strips that weren't even tasty. Every bite felt like a chore. I don't know if I was doing manual labor or eating breakfast. This bagel was unenjoyable to the maximum. My wife had the other $5.99 bagel. It was a cheesey bagel with Ham $ Swiss Cheese. I also took two bites and they had the familiar disappointing feeling as the Bacon one. My wife didn't even finish the bagel and just said 1-star. She didn't have to explain, this bagel was just bad. The cheese tasted "hard." No, you read that right, it's not the texture that is hard, the cheese tasted HARD. The bagel as a whole tasted sad... First bite had me dying and the second bite almost had me crying. But there's always an upside to everything. The portion size was good. Yeah I'm never going back. read more

Einstein Bros. Bagels - Bagels Near Me - Gaithersburg, Maryland

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we ate at the Einstein Brothers on Firstfield Road in Gaithersburg- at 11 in the morning, the place was filthy. The coffee was horrible and they had hazelnut coffee in the regular coffee pot. It was a waste of $20 for me and my husband ..very disappointing. I used to love Einstein bagels, but man I guess it's not the same as it was years ago. We had to walk over to Starbucks and get coffee when we were done. The bagels were not that bad however for a toasted bagel it was pretty cold. Four employees were standind around looking at each other when they could've definitely been cleaning. The floors were dirty, and the tables were dirty. The whole place was a mess. If the health department was there right now, I bet you they would close the place down. read more

It's one of my favorite bagel chains. However, this chain is slowly disappearing. As far as staff, it's hit or miss. Some of the employee arr are friendly and some could improve. The parking lot can be a nightmare because there's other restaurants that people love, like Starbucks. Sometimes the store can be very under staff which can be a problem if your on your way to work. However, I still get great customer service each time. They have their loyalty program which is good to be a part of. Mondays 13 bagels for $9. Free breakfast sandwich on your bday. Asiago Cheese bagel is my favorite and better than Paneras. They have a new pretzel bagel that'll try soon. Everything bagel and Ancient Grain get honorable mentions. If I'm in the area during breakfast time, I'll a stop by. We need more locations. read more

Love the all nighter breakfast sandwich! The sauce they put on it is soo good. I love picking up a quick sandwich before work.

I am without words and filled with ANGER! I ordered a Garden Avocado sandwich and contained BACON! I haven't had pork since I was a CHILD! Please note, if you have issues with this company you CANNOT call them. You can only email and write to them by mail. So over it. read more

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I have had many a bagel in my day & I thought Einstein was pretty average. They have a good selection of bagels & spreads. However, the eggs & bacon sandwiches are mediocre. I hate places that serve those frozen egg patties run through a toaster oven. I got the vegetable on a seven-grain bagel with regular cream cheese. It wasn't bad but thought it was a bit over-priced. The ambiance it good. The service was ok but seems like it takes forever to get your food. This is not a place I would recommend unless you can't get bagels anywhere else. I have made breakfast sandwiches with frozen bagels that taste just as good. read more

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omg every time I come outta hyattsville to visit my mom sister nieces just a whole damn family I Gaithersburg I always make sure I stop at Einstein bagels when I say they have the best bagels. I can just smell it after I leave Starbucks. not to mention the staff. There are so friendly, welcoming. Nice and nice again and it makes me keep coming back. It's almost like my special thing to myself that when I go on a field trip all the way to PG County I have to stop at that Einstein bagel I don't know her name and I'm so sorry but she has a purple and black hair, I love her energy great customer service to the top of the roof as well as the other employees as a friendly environment and again I will be back next week when I go to visit my mom I love you Einstein bagels you guys are the best read more

Einstein Bros. Bagels - Perfect yummyyyyy 3cheese bagel w bacon cheese scrambled &fried egg perfection at its best so Delish - Bagels Near Me - Gaithersburg, Maryland

I am updating my former review. I have been reluctantly coming back to Einstein's Bagels and have been pleasantly surprised. The service has been exceptional and the dining area clean and well stocked. I come in mostly on Saturday mornings but occasionally stop by on a weekday. One employee in particular has changed my mind. Amy bustles around cleaning up as if it were her own kitchen! She has learned the names of the regulars and greets everyone with a smile. The coffee is always perked, creamer pitchers full and counters wiped spotless. The trash ladened floor behind the counter is no more!! Thank you also to Henry who quietly never stops moving. He smiles and is polite but most importantly keeps track of the orders and makes sure guests have what they need. Who ever hired these new workers hit the jackpot. The entire vibe has changed and the only downside is it seems to be getting busier and more crowded. Not a bad problem for a business! read more

Dirty kitchen, slow staff that can't get orders right and loud crazy people in the store. Last time going there. read more

We have used the "catering" order ahead online a few times the past few months. You can order 6, 13, or 24 bagels which is nice to order for the family for the next day, or few depending. We have found it to be very convenient because this way everyone gets exactly what they'd like without worrying about their choice being sold out whenever you go. [There maybe could be a little more variety in the bagel offerings - my mom would like salt or egg bagels for example.] It's super easy and you can place the order even after they have closed for the day and it will be ready for you in the morning! If your group is full of large schemer users, 2 might not be enough for 13 bagels, but you can also just order the bagels and buy your cream cheese etc in larger amounts at the grocery store. You pay online when you place your order, and then simply go in to pick it up at whichever time slot you selected. One time there was a bit more of a wait, not because the store was busy, staff just seemed a bit disorganized? But overall, it's still super convenient and the bagel quality is good :) read more

Einstein Bros. Bagels - Ordered ahead :) - Bagels Near Me - Gaithersburg, Maryland

This place was so dirty it made my skin crawl...yikes! Tables were dirty, floors were dirty on the border of unsanitary. You can tell the chairs hadn't been wiped down in days...Went on a Sunday AM, and while many empty tables had dirty napkins and wrappers, they had about 4 employees staring at their phone. My son went to use the bathroom and quickly walked out disgusted. read more

Dirty! Lazy employees. To Robert B, the "manager" that replys to all comments here. Why is nothing every done to improve this place!! The same issues for countless years. Einstein actually have good bagels. But this shop is beyond bad. read more

Completeley unprofessional staff which prefers talk to each other or use their phones.

This location isn't too bad. I've been here a couple of times because it's one of the only places to get something when I'm up early. Something is up with the efficiency of this location because there is always a wait. If you go in store to order or place an order online and expect it to be ready by the quoted time, you will probably be one of the many visibly frustrated people in the waiting area. I've been placing an online order 30 minutes before I plan on arriving at the store, and it's usually ready for me to grab from the shelf and go. This is a grab-and-go place; there's lots of floor space in the shop but there are no tables or chairs, and the interior is kind of icky anyways. The bagels are quite tasty, but I could see why people would be upset with the wait. My personal favorite is the Asiago bagel. read more

Dirty, wires from a register draped over the counter, drink machine broken, no bagels but garlic for sandwiches at lunchtime, a worker with profanity on his shirt, outdoor seating that has little actual seating. This is the least professional, least appealing, Einsteins I've ever seen. read more

Rest of reviews don't lie. "Shift manager" has terrible attitude and treats her workers terrible. Eggs are always cold each time and sausage isn't cooked. Not worth going and wasting your money. read more

Einstein Bros. Bagels - Bagels Near Me - Gaithersburg, Maryland

I've been to this locations many times and it's the same thing every time. You walk in and it takes 5-10min for someone to acknowledge you're there. Yes they work hard and are often busy with orders but they'll turn around and look at you but won't speak until minutes later. I get the Nova Lox. There's never more than a half a slither of salmon on these big bagel. I got it on an onion bagel and it was delicious... just not enough salmon. My boyfriend tried a bacon egg and cheese on A French toast bagel and he said he loved it. I can tell they're trying to be better about customer service but my overall experience is never satisfied here read more

Einstein Bros. Bagels - Nova Lox & Bagel - Bagels Near Me - Gaithersburg, Maryland

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It was a perfect day to cash in on rewards points. I stopped in for a breakfast bagel. The service was perfect. The friendly staff recommended that I have a coffee along with my bagel sandwich! read more

Einstein Bros. Bagels - Everything Bagel Melts with turkey sausage - Bagels Near Me - Gaithersburg, Maryland

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Einstein Bagels is good if you're looking for quick breakfast. I got a hot bagel after my workout because the gym I go to is super close. The food came out fast and the people are nice. Early in the morning is the way to go in my opinion. I got a hot bagel sandwich after working out and starting my day at work. read more

Einstein Bros. Bagels - Spinach, sausage, and egg - Bagels Near Me - Gaithersburg, Maryland

I have traveled around this country for the past 12 years as a Hotel Task Force Manager and have enjoyed Einstein Bros Bagels almost every morning that I've traveled between locations if one were an option and this location was THE MOST DISGUSTING I've ever step foot into. I can forgive a morning rush if that was the case but I walked in at 9am as the only customer to 2 young ladies at the "Order Here" counter, one strolling through her cellphone and the other sitting on a stool actually talking on the phone. I was never greeted with a "Good Morning" or "Welcome" despite my cheerful greeting. I wasn't even asked "What can I get for you today?", It was on me to start ordering. I ordered my bagel sandwich and a small coffee and attempted to find clean table, there were only 3. I went into the bathroom to wash my hands and the sink was so nasty, I almost didn't want to touch it. The toilet needed to be clean, empty box of seat covers, and the tissue was on the baby changing table. I chose to just use my hand sanitizer in my bag. When I came out, I saw there was a 3rd young lady working who must have been in the back. I went to the coffee station to fill my cup, there was debris all over the counter the dispensers weren't filled and there was no regular coffee in the 3 regular coffee urns that were on the counter. As a sat to eat my food and attempt to work on my computer, I found that there was no wifi and I saw there was also a gentleman working. And while there actually may have been wifi available to customers, the staff seemed so unwelcoming, I didn't care to ask about it. I walked in during a downtime, with 4 people working, there was no reason this restaurant should have been this filthy and uninviting. read more

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Terrible service! Do not come here! We waited for only two sandwiches and a coffee for over 45 minutes! I would have been left but my husband was the one waiting on the order and wanted to see it through. Either way, the wait time was ridiculous, with no "sorry for the inconvenience deal". Also, last I went management was incredibly rude for an order they got wrong! Next time people, just go to the Starbucks across from them! The drive they would have been faster!!! read more

Great food terrible service Broken ice machine, no tables and chairs in the restaurant, dirty counter tops. At least the food is tasty. read more

Made me late to my appointment ordered online 45 min previously. Drove to store and took another 30 min in store to make a sandwich... felt like I was at a TSA line slow service and lack of leadership read more

Every time I have gone it takes FOREVER!i get busy I work in an even busier bakery but 30 mins approx for one sandwich and seeing people who got there after leave before is pretty horrible read more

I am writing about the Einstein on Quince Orchard Road not the on that used to be on Montgomery Village Ave and is closed permanently. I think their bagels are very good and more "authentic " than other places around here. They have a good selection and rarely run out of any of them. Their coffee is just the way I like it, not strong and mud-tasting like some of the popular places in the area. Sometimes it takes long for sandwiches but maybe if they had some indoor seating where you could wait it wouldn't seem so bad. read more

This was actually my first time coming to Einstein Bros. I know I know. I was trying to call ahead of time as I needed to place an order for pick up. I called 6 times and got no answer. I decided to just take my lunch there so I could place my order. Upon arriving, there was only one person ahead of me and 3 employees (whom I could see). I waited roughly 10 minutes before I was helped. The employee seemed very overwhelmed. My order was directly from their website. One "nosh box" and one "coffee for the group". The guy helping me had no idea was a nosh box was so he went around asking everyone. Eventually he found a manager who was able to tell him. He scribbled my order on the back of some receipt paper and said it would be ready by my requested time. As for the food I ordered for myself, one cinnamon muffin and one everything bagel. The bagel was great! No complaints there. It was soft and tasted fresh. The cinnamon muffin on the other hand was hard to eat. It was dry and very crumbly. I SHOULD have asked them to warm it up for me as this may have helped. I will most likely be back if I'm ever craving a bagel. I'm hoping my order is ready by 8am on Friday and is correct. I'm a little worried lol read more

I'm really tempted to give them 4 stars to be honest, because of the fantastic customer service that I received. That mango iced tea that the cashier recommended when I went to order regular iced tea was clutch. "I even said to her... thank goodness you told me there was mango iced tea. I mean... who orders regular iced tea when you have mango as an option." But here's the thing... I'm pretty critical about bagels. And when I compare this to every other bagel in the MD Burbs... it's a solid 3 star bagel. It's not as bad as Costco bagel. I LOVE COSTCO... don't get me wrong. But their bagels suck. I'm 95 percent Costco doesn't boil their bagels. I think they're just baked. Which means... it's not a bagel. Sorry, you have to boil them to be bagels. What you have Costco is a bread o-ring. 5 stars I would put: Izy's, Goldberg's New York, or Bagel City Fresh Baked before 1999. 4 stars I would put: Bageltown Deli, Bethesda Bagels, Bagel Place of College Park 3 stars I would put: Einstein So yeah... I also got to taste their pizza bagel which was... not so great. It tasted like it had barely any sauce on it... it was like eating rubbery cheese on a bagel. *Mikayla Maroney Face* All in all I think it's a solid 3 star bagel read more

I think this place is doing some kind of experiment: testing how long they can stay in business with rude unhelpful staff. Not one acknowledged my existence. When I did speak up (louder!) I got their attention, only to just be shrugged off and not helped. If you want Einstein bagels, check your order and don't expect much from the staff. They just don't care. read more

This place is consistently the worse but only convenient Einstein's in the area. As you can see- my cappuccino is mainly foam and s little bit of coffee way on the bottom . They do have some amazing bagels, though. Every now and then I feel like 500-800 calories for a bagel type breakfast. Sad the coffee assortment doesn't look much improved since the merger with caribou. Customer service has always packed and manager just gets defensive. Don't have high expectations walking in. read more

Einstein Bros. Bagels - Bagels Near Me - Gaithersburg, Maryland

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