National chain restaurant specializing in bagels and coffee, has a few other things. I received an email from the corporate marketing office that January 15 is National bagel day, offering a free bagel with cream cheese with a purchase. I purchased medium Caribou coffee (I miss the Caribou coffee shops). The bagel probably wasn't the greatest bagel I have ever had, but it filled me up. My only problem today was that I spelled out my name for the cashier and he still typed a different name. I could have been out five minutes sooner, because the guy kept calling for Alex, a gender neutral name (Alexandria, Alexis or Alexander) and there were two women ahead of me and a woman behind me. When the lady behind me got her order ahead of me I looked at my receipt and saw the name "Alex". Granted the overhead music was pretty loud, playing upbeat club music, like "Rather Be" from the early teens. Perhaps he was distracted. Things happen. read more

Einstein Bros. Bagels - Bagels Near Me - Gaithersburg, Maryland

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I have been going to this store for sometime and liked Einstein, however today I will never step foot in this store ever again. As I eating my Eggel and getting to the end I noticed, not a small piece hair a HUGE CLUMP OF HAIR in my breakfast. I seen small pieces of hair but not huge clump like this. What pissed me off the most was I was almost to the last bite. Like WTF! However, it is done. I just want to let everyone know my experience with this store. read more

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Good day, I ordered a Garden Avocado Egg Sandwich on my mobile app at approx 1:03 pm. When I arrived, I looked in the window and did not see any bags. The time was 2:01 pm so I knocked on the door. A young man of Hispanic descent with curly hair looked at me and ignored me. I kept knocking and a young lady of color came to the door. She tried to help but was unsuccessful. She told me they were out of the everything bagel and they were "waiting" for me to arrive to select an alternative bagel. UNACCEPTABLE! Why wouldn't they call me? I have eaten here maybe five times in my entire life and I live across the street. I received a $2 off coupon so I decided to patronize today. Jasmine the manager then came to the door and asked me to step inside. She also advised the young man to go to the back. She explained the process to get a refund. I have to submit a request online which is ridiculous in my opinion. Let me be clear, I have my Associates degree in Culinary Arts. I have managed and worked in restaurants. I am appalled at how I was spoken to by the male employee. He said I was complaining and that due to the time nothing could be done. THE CUSTOMER IS ALWAYS RIGHT! They should have offered me something else instead of allowing me to leave without a sandwich. I will be contacting Einstein Bros Bagels customer service in the morning. And, my hope is that the corporate office investigates this, and offers some consequence to the staff member who lost his composure and yelled at me. ' NEVER allow anyone to treat you in a disrespectful manner when spending your money. Best regards, Chef Candra read more

3rd time I came here to pick up food & I'm missing food, Nobody informed me about the hashbrowns being sold out & the lady that was making the food was rude about it when confronted regarding the order. Atleast the guy at the register was nice enough to apologize and offered me a bagel or something to make up for the inconvenience... L for the lady, W for the guy. read more

I have not been to Einstein bagels in a while. Loved their onion bagels, always had more onions than bagel. In from out of town and wanted a good bagel. Big mistake. Equipment was not working so half the menu was not available. It happens. They could not keep up with the rush so there was several waiting on their sandwiches. We finally got our order and of course it was wrong. Not to mention their onion bagels, was just a plain bagel with a speck or two of onions. Such a disappointment. Avoid this chain and support a local bagel shop. I'll be searching for one for breakfast tomorrow. read more

Very friendly service, great breakfast sandwiches, and food was served quickly. Currently no indoor dining which is less than ideal but carry out is very quick. read more

I saw a roach in the food prep area, the service is slow and they do not have any chairs to sit. I cannot stand these people losing my order

I used to come here all the time when it opened and hadn't been here in a while. I was shocked. People used to have work meetings, families used to come for breakfast but now there's no inside sitting. Employees treat you like what do you want type of attitude. I didn't like it and I loved Einstein bagels and it's concept . Ugh . If it was my business I'd run it differently. read more

The wait was a little longer than I was used to from Einstein (isn't it always, when you have somewhere to be?), especially since they were very few people in line, but as usual, the food did not disappoint. I ordered a turkey egg and cheddar sandwich on Spinach Florentine bagel. Soooo good! And all of the staff seemed to be in the Christmas spirit because everyone was incredibly friendly, so I didn't mind the wait. read more

Meh.. This place is a hit or miss. I've yet to figure out what time is the best time to go to avoid long lines. My previous job used to order breakfast from here every month which helped me try all the bagels on someone elses' dime hehe. My favorite is always the classic and poppy seed but I love their jalapeno cheddar bagel! All the cream cheeses' are great as well but my go-to is the chorizo sunrise on a jalapeno bagel. My last visit was a mad house in store. Orders were backed up by almost 30 minutes. My order was also made incorrectly. I asked for no avocado on my sandwich and didnt check before I left. I dont like their coffee so after I get my food, I stop by the starbucks across from them to grab my drink. It was only then I realized that my sandwich wasnt what I ordered. I Their food is fresh and delicious but they are very inconsistent with their delivery and customer service needs to be improved. read more

This was my first time really having Einstein bro's bagels! But I def will be coming back! I chose the chorizo bagel sandwich. It was a bit spicy for me but the flavor was great! The bagel was my favorite though! It was so soft and slightly chewy just the way I like it!! Amazing first experience! read more

Einstein Bros. Bagels - Chorizo sunrise - Bagels Near Me - Gaithersburg, Maryland

The medium roast coffee was so dark and strong I had to get a refund for the money. When I mentioned to the lady and it had been 28 minutes already and asked to check on my order she said " we have a lot of people waiting" I did not leave feeling like I had a good experience. No apology from them no offer of a cup for free water or nothing read more

I'm done with this place officially. It has always been subpar and then today my egg was blue. How is that even possible? A waste of money and time stopping here. read more

Arrived today at 2:10 pm. The doors were open and we walked in. A man by the counter said "we're closed" and turned his back to me to continue his conversation with the other person. I glanced at the sign by the door - yes, it was turned to "closed." Fair enough. I said "Oh, ok, what time do you close?" He ignored me and didn't turn around. I asked again and was ignored again. Apparently I had ceased to exist. My companion was getting anxious so we left. In short, the staff was rude and dismissive, and really didn't have any courtesy or manners. I know it seems like a small thing, but their attitude made us feel like insects under their shoe. It's too bad, because we'll be passing through that area a lot in the future, and there are many other choices. It will be a long time before I go back. read more

Why is the dining room still closed? It's a coffee shop. Coffee was lukewarm. Otherwise, bagel was tasty read more

Not sure if it was the staff that day, but they were unorganized and everyone seemed confused. I went to the counter to order and the girl taking my order couldn't comprehend. I repeated myself about 5 times. The wait wasn't long, but once my name was called, I checked the bag and my order was wrong. I brought it to the manager's attention and she didn't apologize at all. She said "all we got wrong was there is no salt and pepper on your bagel and there's a missing bagel." She got my other bagel and told me that there were salt and pepper packets by the door. I never had any issues with this place before but I will not be returning solely because of the lack of customer service. read more

The food from Einstein Bros Bagels is delicious. There are plenty of breakfast sandwiches to choose from and you can handpick which bagel you'd like to make them on. The bagels have always been fresh in my experience. I tried the vanilla hazelnut cold brew and found it to be a bit too sweet for my liking. I would recommend the iced vanilla latte if you are looking for a cold drink. The wait time at this busy location can be long. read more

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This was my first time at Einstein Bros and I was happily surprised! I walked in on Saturday morning and it was packed but the line moved quickly. Our service was prompt and I wait approximately 10 minutes for my order of 2 bagel sandwiches. He price is very reasonable! I ordered the ham & Swiss on a plain bagel with one egg. The bagels are fresh and perfectly toasted! The ingredients tasted fresh and paired very well together. There are so many options that I'll definitely be back to try something new. The restaurant is clean and well maintained. For as busy as it is they keep up with the tables being cleaned and the trash being emptied as well as restocking the juices and fresh fruit options. All in all it was a great experience. read more

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I ordered an bacon avocado bagel (which comes with egg white, tomatoes, avocado and bacon) I asked if they had Turkey bacon they said no (they have Turkey sausage) so I asked for it without bacon. They gave me an egg and cheese instead. Disappointed. read more

Perfect! Last time I ate at one of these was the morning of my wedding! Felt great to stop at another one! The jalapeño cheddar is a must. Love it!!x read more

Ordered a plain bagel toasted with Cream cheese and grape jelly. Received a bagel with butter and strawberry jelly. They really do not care about customer service. I thin it was a pretty simple order. Will definitely not come back here with so many options in Gaithersburg. read more

BEST CHEAP CHAIN BAGELS AND CREAM CHEESE :) bagels stay soft, cream cheese is soooo yummy.. i like the salmon, blueberry, strawberry, almond, yeah everything! every einstein bagel store ive been to has been really good! yum~ read more

This place is randomly closed on a Wednesday at 2:15 p.m.. No way whatsoever to access the business. I would assume Mr and Mrs Einstein would be terribly disappointed if they were aware of this. 1 star read more

I came here for the first time and definitely will be my last there was a lady behind the counter that was rude for literally no reason , she not only yelled at me to get to the othe side of the counter when I asked her was there a problem " she mumble something disrespectful and walked off" the young man name Naz was amazing and very pleasant , the manager on duty didn't seem to care about her nasty attitude and said she would handle it ! The rude girl Ofcourse didn't give me her name but she was light skin and cooking and it was around after 11:00 am on 3/4/2023 I believe in the front ! The sand which was good but I don't patronize where I am disrespected ! read more

This place apparently doesn't know how to put the properly ordered cream cheese on bagels...

I came here on a Sunday craving a salmon bagel. Waited in line only to find out that they were out of Nova Lox...really? It was not even noon. The line was long too so I had to make a hasty decision and pick something else to order. At least post a sign up if you will no longer be serving an item so that the customers can be informed in advance. The server who took our order did not even seem to care what was or was not on the menu, but I bet if she did the line would have moved faster. I did not get her name, but she had shoulder length dark hair and was working the late morning shift on 1/22. She did not even bother to ask what side I wanted with my sandwich, so consequently my order came without a side. I ended up ordering the mushroom, spinach, and swiss sandwich with an egg. The sandwich was assembled well; however, the mushrooms were not cooked at all. The sandwich was rather not as warm as I would expect it to be. My husband had the chicken salad sandwich and he enjoyed it, but the side of potato salad was bland and lacked seasoning. It also took us a moment to find a CLEAN table. The tables were not being wiped down between customers and some still had trash sitting there. I noticed that even when the line died down there still was not an effort to tend to the dining area. read more

Einstein Bros. Bagels - Chicken salad sandwich with a side of potato salad - Bagels Near Me - Gaithersburg, Maryland

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I love the bagels. Good coffee also. The service is horrible, I order a bagel toasted with cream cheese every time I go in here. 1 out of 10 times is the bagel toasted. Some of the women that work there are extremely nasty to customers and myself. I order a bagel and cream cheese and wait 15 minutes to get my bagel. Be prepared to wait for anything at this store. read more

The service here is so terrible!!! I moved to Gaithersburg two years ago, I've only been here twice and each time my order was wrong, multiple employee were rude, and I've requested a refund. They barely put any cream cheese on the bagels, the lines are long, they lack attention to detail, and they are rude?!!! It is ridiculous. read more

We were the only people in there and the workers are taking there good old time. We waited for 20 minutes and the worker gave us attitude when we asked the status on our food while they were having social hour. Not to mention when we finally got our sandwich's they were both made incorrectly read more

Typical Einstein Bagels branch. It was a little slow on the morning rush, which is why I gave them 3 stars. As a breakfast chain near a Starbucks and a Duck Donuts, they need to work on speediness of service. Food was great and staff was nice, but only a little overwhelmed. read more

The WiFi sucks. There are too many people connected to it so it's slow. I got he nova lox bagel which was really good. I love salmon so I'm a sucker for it. There were plenty of seats which was nice but I couldn't get the wifi going fast enough so I couldn't get work done. Probably won't be back because of that. The bagel breakfast was 6.99 a bit steep for salmon and cream chesse. They have other items that seemed pretty good maybe another day. Happy hour 1/2 off all drinks from 3-Close thats pretty good deal for coffee. You HAVE to order food from the order side the cashier can not take your order. A lot of people were ordering a lot of bagels which makes sense at Einstein Bros Bagel! Maybe I'll come back and get everything and treat everyone to bagels one day, but not today because nothing gets finished without WiFi. read more

Einstein Bros. Bagels - Salmon lox bagel - Bagels Near Me - Gaithersburg, Maryland

This place is average the service is kinda wack but the food is so good... that if they have the bagel you are looking for. They run out of bagels often and refuse to make more but if they have it it becomes so good. I will go again but just to hope they have my bagel and I can get the farmhouse. read more

Management routinely allows staff to vacuum and clean windows hours before closing. If you visit after 11, you'll have to eat while smelling window cleaner and talking over the vacuum. Rather than let customers enjoy, they just want to get cleaning done to end their shift early. Management seems unconcerned with protecting their business: A group of people entered, skipped ordering, sat directly at a table, took Oscar Meyer lunches out of purses, and proceeded to eat food from home in plain sight. No member of the staff said anything. read more

Einstein Bros. Bagels - A group of people entered, sat at a table, took Oscar Meyer lunches out of purses, and ate their NON Einstein lunch. No one said anything. - Bagels Near Me - Gaithersburg, Maryland

I usually get nice service at this location, but this visit was beyond infuriating and disappointing because of one employee who took my order. I had ordered a California Nova Lox bagel on an everything bagel and proceeded to the cashier to pay. Upon receiving my food, I realized I was given a regular Nova Lox bagel. I went back and said, "Excuse me, I'm sorry, but I had ordered a California Lox, not regular Lox." This particular employee immediately shot back at me, "No you didn't." I was stunned at this. I told him that I certainly did, and that it would have made no sense for me to order the cheaper sandwich, and then pay for the more expensive one and that I had the receipt to prove my order. He continued to argue with me, this time telling me that I was "standing on the wrong side of the line" (if you have ever been here... there is no space to even stand in anything but a single file line waiting to order, not to mention, I was at the front!). He said, "I did you a favor because I saw you had been waiting on the wrong side, you ordered a normal Nova lox, and this is how you thank me." He then continued to angrily tell me how I had lied and apparently purposely sabotaged his job as he put together my actual order. Upon finishing, he stuck the bag out and said, "Here, take it." After opening it, I saw that he had not put it on an everything bagel as I had originally ordered. Having worked in food service and retail, the first rule that we are taught is that the customer is always right, regardless if they really are or not. Even if I had been at fault this time around for ordering incorrectly, it never should have warranted him arguing with me. This is the worst experience I have ever had at any place. read more

Worst service ever. 1st and last time there. Never made the sandwich and never asked what we were waiting for, after 15 mins of waiting near the register and asking then to find out, asking before we looked at the time waiting. read more

Bagels are delicious and staff is friendly. But they routinely run out of plain bagels, lines and waits are obscenely long (like 30+ minutes for a toasted bagel & cream cheese), and things seem to be broken regularly. I mean, I'm here right now and the bagel slicer isn't functioning, people are just walking out without their food because it's been so long, and the lack of plain bagels is making everything take longer because nearly every order had to have substitutions. It seems like management has some serious issues to handle if they'd like to stay open. read more

Bagels are fine and price is reasonable. Chronically short staffed makes for long lines and waits even when the store is only modestly crowded. If you have all morning then by all means come on by. Staff working well but they're only 3 of them. read more

Fluffy, fresh bagels! Whipped tasty Schmear! They also use foil wrapped paper liners for hot sandwiches. Yassss! Why this is important... Keep the heat in your breakfast sandwich but absorbs the moisture so you don't have a soggy bagel! It's the small things people. Bagels are very very fluffy on the inside, so they don't sit heavy or make you feel bloated!Limited addition flavors are always the best! Grab myself a sweet potato bagel and the pumpkin Schmear. For breakfast I had be double egg white, turkey sausage, cheddar on a honey wheat bagel. For under 400 cal, it is super big sandwich and very filling! Only $5.19. Fabulous treat for that pre-work out load up read more

Einstein Bros. Bagels - Double egg whites, turkey sausage, cheddar on a honey whole wheat bagel! Under 400 cals heyyyooo!!! - Bagels Near Me - Gaithersburg, Maryland

Distasteful customer service. Went in and waited for 5 minutes in the order section and no one came to help. Just kept their backs to the line. Went to the part where to pay and the lady told me to go to the order part. But yet again, no one was there to take my order. Finally a man comes and is probably the only one on the staff that cares. Took my order and then rang me up as well. Thank you for that. Other than that, the place was very clean. They looked like they had a lot to make for catering but still, take care of your customers who are physically in the store as well. read more

Absolutely love their bagels and shmear. Their shmear is the best flavored cream cheese, my favorite is strawberry then blueberry. I often buy a tub and get half a dozen bag of bagels to bring home and enjoy for breakfast at home the next following days! The service at this location is as good as it can get for a bagel place. read more

Einstein Bros. Bagels - Bagels Near Me - Gaithersburg, Maryland