Food 5/5 Always great begels. Arrived at opening to get a Dozen each for our Fire and Police department at Ellsworth and Polard as a Holiday thank-you for all they do. I brought home four more with Smear for home and an Epic Night for breakfast. Speaking of Epic Night it sure was at the 2025. Service 5/5 Eva was our Server this morning. I remember being so young and enthusiastic working at 5 am. She picked our bagel mix and began slicing. No toasting. She also made my breakfast sandwich and was it delicious. Matt the manager jumped in to assist as several more customers came in with sizable takeout orders. Atmosphere 5/5 Clean and organized. Fresh bagels wofting through the dining area. A few early risers hovered over their first cup of coffee of the day well before the Roosters call. Day off heading back to bed zzz read more

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We stopped here to grab a quick bite after running a couple errands. I got my Texas brisket sandwich and my girlfriend got the country bagel and eggs sandwich. Everything was going good until my girlfriend found a hair in her sandwich. Of course she lost her appetite. I am giving 3 stars instead of 1 like, I'm sure, others might understandably do but I feel like, although unfortunate, sometimes things happen and I would hope this is not a common occurrence. My sandwich was not as good as usual but it was ok. The orange juice started out a little bland but seemed to pick up flavor as I drank more. Her lemonade was VERY lemony (which is what you look for in a lemonade, lol) and was not to sweet. Like I said, things happen, but I did want to point it out in case it happens more than it should. read more

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Ordered food and coffee at the same time. After about 5 minutes we got our food. We ate our food about 15 minutes ago, still waiting for our coffee. Went to ask about it and they said they forgot to make it. read more

Ordered from here on DoorDash for the first time as I was craving a good bagel sandwich. I ordered the Chorizo sunrise egg sandwich on a cheesy hash brown bagel. The bagel sandwich was delicious! It was packed with flavor in every bite and I really enjoyed it. Great place for bagel sandwiches. read more

Robert was great and has awesome customer service and made sure our food was cooked correctly Ava a coworker was making sure the lobby was clean what a great team you guys are. read more

Einstein Bros. Bagels - Robert - Bagels Near Me - Gilbert, Arizona

Terrible service! Waited an extremely long time on my bagel that I had placed an online order for, turns out they missed my order and when I did get my dry burnt bagel it was not the one I ordered. Very disappointed. read more

The bathroom was very clean, which is why I stopped in. However I was going to buy something rather than just hit and run, so I picked up a bottle of Coke. When she gave me the price of the Coke however I decided that maybe I didn't feel so bad about walking away without purchasing anything after all. I love Einstein Brothers, but I won't pay airport terminal prices unless I am actually in Sky Harbor. read more

I'll start this off by starting, I love bagels!! Visited this particular location to order the Maplehouse bagel. One of the best bagels Einstein Bros offers currently. This review is for the location, not the establishment as a whole as a reminder different locations you will have a different experience. The set up at this location is strange, they have several registers which you order at one and pay at another. After ordering, waited to pay and at the point added a pre-packaged cookie to my order. When they called my name for my order the cookie was on the table I was sitting at. The representative called me name, then before grabbing my order she asked me, "and the cookie too?" As if I stole the cookie. As I reached for my order I told her I paid for it. That exchanged rubbed me the wrong way. Got home to devour my delicious bagel, just to find out that it that it was a sloppy burnt bagel. The fact that they served me the crispiest bagel on this planet is beside me. I might as well go eat some charcoal with cream cheese on it. Such a disappointing way to start my day, luckily Starbucks was near by. I would say however, outside of the one person who handed me my order the other customer service reps were polite. I would not likely return to this location. read more

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The service at this location was Amazing! The young lady that helped me on 6/25/25 around noonish was very nice and professional. I will always return to this Einstein Bros. Bagels for the tasty food and great Customer Service! read more

Thank you to the corporate representative (TJ) who reached out to me to ensure I became a satisfied customer. At the store level, thank you Jen for guiding me on how to order the Nova Lox. This item has been updated to sandwich style, with the salmon on top. The good news is it can be ordered the old fashion way opened face and the salmon on the bottom (on top of the cream cheese) if you prefer. Jen got my Poppy Seed Bagel right too. read more

Einstein Bros. Bagels - New style if ordered open face. You can request open faced in place of their new sandwich style. - Bagels Near Me - Gilbert, Arizona

Disappointing total change in food quality re: Nova Lox bagel ordered & repeated at drive 1115 to be toasted (after maybe year of not going there) over years enjoyed maybe 6x in prior. Today not toasted,cool bagel, pale tomato slices compared to past service of 2 halves toasted each half with equal contents & served open face. This was one bun wrapped with cold contents, not presented in 2 easy to eat toasted halves with layer of cheese, salmon, onion tomato capers on each half. And price went up to $9.?? just the facts, not going back. Know prices going up but fat cold sandwich not delectable like prior presentation of warm side by side open faced. read more

Extremely disappointed this morning. I ordered well in advance online for my mela to be ready by 10am. They gave my order to someone else and gave me another persons order. I didn't realize till I was already back at work and now don't have time to go back... this is very disappointing and very frustrating read more

Very clean establishment, always loved this place. The Texas Brisket is fire n very tender. read more

Einstein Bros. Bagels - Texas Brisket - Bagels Near Me - Gilbert, Arizona

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Highly disappointed, bagel was kind of flat and there was barely any cream cheese on it. The only good part was the very friendly young lady that took my order...she deserves five stars. read more

Einstein Bros. Bagels - Bagels Near Me - Gilbert, Arizona

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This is my favorite bagel on the menu so you can imagine my disappointment when I received this for my order . No lox on my lox bagel ?? How does this happen and to make matters worse I called to let them know . The "assistant manager " Jennifer was really rude and wouldn't give me a refund for my order or give me the managers corporate number . I was told to return to the store to get a new bagel . That's such a waste of my time for a mistake made by them .make sure your order is right before even leaving the store because if a mistake is made by them you will have to pay for it . read more

Einstein Bros. Bagels - Bagels Near Me - Gilbert, Arizona

Twice during the week I was visiting Phoenix I grabbed breakfast here...both times I had a pretzel bagel with cream cheese, lox and onions/capers. They go a little heavy on the raw red onion - easily fixed by taking a slice or two off before I closed my sandwich and ate. Nothing to complain about - a good bagel and lox. read more

This is THE BEST EINSTEINS in the country. I have personally been to Locations in Texas, California, and all over Arizona. This location is HANDS down the number 1 in genuine service and excellent quality. The staff really set the brand apart. All locations should base their business model after this particular one. My husband and I come to this location 3 or 4 times a week. Thank you to the amazing staff who treat us so well and always go above and beyond! read more

This is a cute little spot to get some fun and interesting bagels. They have so many different ingredients for so many different kinds of bagels. Definitely try all the different kinds of cream cheese. Freshly squeezed orange juice is really good as well read more

Einstein Bros. Bagels - Bagels Near Me - Gilbert, Arizona

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Thank you for your moving our order a day later. We do netting's with all employees and this location was very complimentary to move one day ahead. When I arrived, they had everything ready on time and even asked what else I needed because this was the first time at this location. Order online or over the phone - they have great customer service read more

I've been going to this location for years. The management and staff are great. So is the brisket sandwich on a jalapeño cheese bagel. They definitely have the best hash browns, give them a try. Different but delicious. read more

COUNT YOUR BAGELS BEFORE YOU LEAVE! This store Can't count! We went in today for the Monday special - 13 bagels. Here is what we asked for - 8 Asiago, 2 Plain, 2 Cinnamon-Raisin, 1 Pretzel = 13 bagels, right? (I can count!) What we Got was - 7 Asiago, 2 Plain, 1 Cinnamon-Raisin, 1 Pretzel= how many? Yup - 11!! This is the 2nd time this has happened at this store! And the pretzel bagel was small and light-colored, like it hadn't been raised or cooked properly. I'd recommend you drive Past this store and go to any Safeway or Albertsons, where the bagels are are large and delicious and the cheese bagels actually Have cheese on them! I know that's where we're going from now on! read more

Meh, ordered thru the app. Ordered the all nighter which I usually get at the one on Williams field. The bagel was soggy or doughy, like not all the way cooked. And everything was thrown together. Tasted fine, but the other Einstein is better. Just my opinion . Didn't have to talk to anyone so can say how the service is. read more

This Einstein location always had good bagels. But for years the service was poor. Now it's just excellent. They get my orders right, they deliver food fast, they have a great attitude and look happy and engaged. Congrats on a great turn around. read more

Food was great ...exceptional customer service. I was greeted upon entrance and thanked when left.i will return. The nova lox was great!!!

The bagels are really good, service is ok. Just looked a little bit dirty for being empty and 3 employees in the middle of the day. Recommendations everything bagel with salmon and chorizo sunrise read more

Einstein Bros. Bagels - Bagels Near Me - Gilbert, Arizona

I don't think I have ever met a more unfriendly staff in a restaurant. More than obvious none of them want to be there. App is not user friendly. Can't make adjustments to anything they have a regards program but make it almost impossible to use earned points. Do better. read more

The bagels are so yummy. And we love the cream cheese. It's one of our favorite breakfast stops. But this location- The employees and customer service is less than desirable. I did not receive all of the bagels I ordered no one wanted to help me finish my order so I had to get back in line. I thought I had a rewards account. Apparently I didn't. However I was not offered to create an account. I felt like they could not get me out of there fast enough. read more

I've never had a problem here. I usually use the drive-thru, but recently went in. The manager was very polite and offered me the special on bagels, which I gladly took! I understand today is a holiday (July 4th), but in the drive-thru I was asked twice to hold on..once after they got my phone number and once after they asked for my order (they stopped me before I could finish). 2 cars were ahead of me in line and I waited 10 minutes after giving my order and pulling up. I'm giving them 4 stars because this is the only bad experience I've had. read more

Carlos was amazing. Extremely kind and welcoming. The girl who made my coffee was definitely great at customer service.

Food okay. Service underwhelming. Far from gross, but uninspiring in almost every way. Would have gone elsewhere but nothing else was open early in the morning near here. read more

Picked up a bucket of bagels and 4 breakfast sandwiches for an office breakfast snack. Was worried that the early hours listed weren't going to be accurate as I wanted to have it ready by 6am. Needless to say after arriving a little later than planned at 5:30am I didn't feel worried the whole time. Got the assorted bucket with 2 cream cheeses, 2 bacon n cheddar and 2 ham n Swiss both with 2 EGGS! Got to add the extra egg. Needless to say that an office of 10 devoured it!!!! Thanks for exceeeding all previous reviews, I guess I had low doubts going in.... not sure why all the negative reviews, but... I'll be back! read more

Such a disappointing food! Stale chai latte and eggle so gross with no taste. Won't be going back !

Service was extremely fast which was great but fittingly so the bagels were cut very unevenly and spread put on a bit carelessly. Maple spread was terrific tho. Place is clean and good location. read more

Einstein Bros. Bagels - Bagels Near Me - Gilbert, Arizona

Great bagels but usually get overcharged especially when they are busy. Just have to be careful and watch screen. Wish it wasn't like that.

I come here at least once a week and always order the same thing and it's always great but the past 5 TIMES I have came they've only put one egg on my sandwhich when I specifically say two.... literally 5 times now in a row it's happened. And i do the pickup so once i get home i realize.... and one egg isn't really enough... it's super disappointing because I have been coming here for so long. :((((( I don't think i'm going to be coming as often anymore sadly read more

Einstein Bros. Bagels - Bagels Near Me - Gilbert, Arizona

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My friends and I came here for a late breakfast this morning and were set on having some quality bagels and drinks. Once we arrived, we were shocked that the line to order was about 20 people deep. This didn't deter us as it seemed like the employees were working quickly enough and orders came out pretty fast. Surprisingly, the place was filled with high schoolers, even though it was 10 am on a Tuesday (?). The line was quick, maybe about 10 minutes. I have never been to an Einsteins before and was unfamiliar with ordering, but apparently you put in an order first and then there is someone to pay about 10 feet away. The girl that took my order was extremely rude to me about moving forward to pay and when I checked my order, which of course she had messed up. I ordered a regular sized chai and she charged me for a medium (more money) and didn't give me the bagel special that came with the drink and thus I had to pay about 3.50 for a bagel and creme cheese, wow... $$. She had rushed me through the line and her attitude was not the greatest, not okay. The man at the cashier made up for her rudeness and was so pleasant that I didn't complain or change my order. My order was placed and came out directly after I paid and I had a pretzel bagel with reg creme cheese (yumm, tasted like a delicious pretzel!). But the drink, and iced chai; OMG soo sugarrry I almost went into a diabetic coma after having two sips. Ugh, I poured it out and got green tea instead which was pretty delicious, so I was good to go after that loll! Overall, I like Einsteins; but not such a fan of this location now and I think you have to try it out a few times before you know what you like! PS~ random story; there was a woman in front of me that stuck her HAND under the soda machine and got a HANDFUL of ice... Um, icky blech, not very sanitary... read more

Einstein Bros. Bagels - Pretzel Bagel and Iced Chai - Bagels Near Me - Gilbert, Arizona

Went this morning around 10:30 with my little sister for some breakfast, they were very busy but the staff was so nice and even tho it was busy we were still in and out very fast, only waited a couple minutes after paying! I was very impressed and satisfied. read more

I ordered a dozen plain bagels to go. They loaded up the box and I didn't check it before I left. When I got home and opened it up, I had a box full of poorly made bagels. They appear as if they were either a bad batch or that they had not been cooked yet. Sadly this is the second time I have received a poorly put together order here... read more

Einstein Bros. Bagels - Plain bagels?!?! - Bagels Near Me - Gilbert, Arizona

Shame on you Einstein , was in this morning to pick up a few bagels. Your worker (young boy, light blue shirt)that was working on the bagel line sneezed didn't cover his mouth , didn't turn his head , didn't sneeze into his sleeve!!! Just stood there and sneezed on mine and whoever else had a bagel on that line. DISGUSTING/DISAPPOINTING!!! I also work in the food industry and would never think of just standing there and sneezing all over my customers food. Needless to say , my name was called and I tossed my bag in the trash as I walked out the door. I would have said something to someone however your customer service is already sub-par and I absolutely didn't have another 15 minuets to wait for a couple of bagels, and honestly was concerned about how Many other inappropriate actions had taken place before this!!!! Really need to talk to your employees about safely handling food!!!! read more

Picked up bagels this morning at 6am as soon as they opened and ordered a variety of bagels they were hard not hot seemed yesterday bagels shame on you guys you lost me as a weekly customer read more