I went through the drive-thru and ordered a Tasty Turkey sandwich. The line moved extremely slowly, and when I got to the window, I paid and was given a box containing a pizza bagel. Very glad I looked in the bag before I left, because that was not what I ordered! When I told the employee, confusion ensued. They had no record of anyone in the line ordering a Tasty Turkey sandwich. They made my correct sandwich pretty quickly and then handed me the pizza bagel back, telling me I could keep it because otherwise they'd need to throw it away. So, that was a nice gesture. I'm very glad I got my actual sandwich, though, because I tried the pizza bagel and it was not good! The cheese was greasy and flavorless, and I didn't like the sauce at all. My Tasty Turkey was good -- you can't go wrong with that -- but they did not include the chips it was supposed to come with. I realized that too late and was not about to get back in line. So, it was a chipless lunch for me. I've ordered here a handful of times in the past and never had a problem. Not sure what was going on there today, but it must have been rough! read more

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My friend finally got me to come here a little while ago and it was quite interesting to say the least. I've never put a whole lot of stock in a bagel place before because I'm so used to just getting them at the grocery store and keeping it simple like that. I am however glad to have be introduced the greater bagel culture that exists in the world. I ended getting a few items to try when I stopped in. I will say that the service felt decently efficient, so not many complaints their (3.8/5). I of course had to start with a plain bagel with a regular smear. It was very delicious and a quality taste at that (4/5). My friend tried a (toasted) power protein bagel and was fairly pleased (3.7/5). I next tried a cinnamon sugar one with strawberry smear and that was probably my favorite of the day. Sweet and delectable , 5/5 on both fronts! We both tried a pretzel bagel with butter smear (again, toasted). We both agreed it was pretty salty and that the cream cheese smear would've been a better direction to go instead of butter (3/5). I also jumped at the cinnamon bliss roll and it was really good, though a messy treat at that (4.5/5) . We also both got doggy bagels for our pooches at home and they loved them of course. We didn't spend a whole lot of time inside since we got ours to go, but It seems nice I suppose. Only a couple people were dining in, but I digress. Einstein Bros was a nice of pace for myself, but I am happy to say I has quickly become a favorite. read more

Einstein Bros. Bagels - Plain Bagel w/ Regular Smear. - Bagels Near Me - Palatine, Illinois

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Decent sesame bagel (toasted) with veggie cream cheese. I would have given five stars, but for the employee who barked out our order when it was ready. We weren't sure what he said and then he barked it out again, meanly. Made me feel bad, for no reason. We ate quickly and left. read more

Einstein Bros. Bagels - Bagels Near Me - Palatine, Illinois

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Just how I like it New York style! Certainly hit the spot! It can be a bit pricey they say but who isn't??! They're fast and friendly and the ingredients are of high-quality. read more

Einstein Bros. Bagels - Everything bagel with chive cream cheese, and lox - Bagels Near Me - Palatine, Illinois

Really, really cold morning is a great time for toasted ancient grains bagel! Learned about shmear options. Great find!!! Staff is friendly and helpful. It did not disappoint! Thank you!! read more

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What can I say? Great bagels just like every other Einstein in America. Can't go wrong with an asiago toasted with cream cheese

Stopped for lunch, ordered the "tasty turkey" and coffee. Both were above expectations! Staff was welcoming. Eating area clean and uncluttered. Highly recommended. read more

Einstein Bros. Bagels - BAGEL CENTRAL - Bagels Near Me - Palatine, Illinois

Amazing service. Great staff. Food is good The ambiance is great. I would recommend to anyone read more

Big shout-out to Preeti at Palatine's Einstein Bagels. She has graciously donated bagels to our school summer program every week. She has been so generous and flexible! Thank you so much! read more

Best place in town to get a great quality bagel. Sometimes the drive through is functional and its a big plus. read more

Love that this location has a drive thru. Super convenient on the go. Friendly workers here too. If you need a quick and easy breakfast or coffee, this is the place to go. read more

May be management change? I ordered bagels online and sent my husband to pick up an order. Not only the order was not there -"stolen" as Mr. H. Singh told him. He also neither provided him a replacement nor canceled the order. On top of it he threatened to call police since he decided my husband did not respect him enough! I had to write to Einstein's headquarter - conveniently only message on the phone and file a dispute with credit card! No bagels but a lot of work just to return to square one. No more visits to this location. read more

worst customer service i've ever witnessed!!! i was there with my friend today, and there was a gentlemen who was placing an order, someone walked up to him, who i believe was the manager and told him to move his car, which i didn't see where he was parked but there isn't an area that doesn't say don't park there. the conversation escalated when the manager started yelling at him and told the poor guy f you right to his face. and eventually the cook came out from the back and started with him too. all over a customer parking and coming into your business to order. definitely will not be returning as that manager needs to be fired!!!!! read more

I love Einstein bagels but their service is very poor. I visited there and their drive thru was closed. When we entered there was only one person taking the orders and packing them. There was a long line, the person was not at all helpful and was very rude in communicating. I understand he was alone and definitely the the store was shortstaffed but during holiday season possibly the company can hire more people as per the demand. I was in line for 10 minutes then a lady joined and all through that time she was just standing there and did not plan to help anybody or cashier. I did ask him to slice my bagels but when I reached home to eat them they were not sliced at all. Instructions for not fully followed and it definitely does disheartens me to tell that the service was very bad. read more

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This location on dundee is run by excellent management they never are out of food /bagelsincluding the spinach florrentine and their bagels are firm ., the other location in Lincolnshire is completely the opposite bagels are not good and always out of stuff .. good job with the Palatine location! read more

They were closing early due to snow, which is understandable but it was before noon and they were out of my favorite coffee and she made me a fresh pot. Thank you!! read more

LOVE THIS PLACE! Haven't been here since the pandemic! This place is still going strong! Stopped by here morning of Friday 5/2/25 on the way to work, to pick up my online order of 4 nova lox sandwiches and a Chorizo bagel sandwich! My order was correct, ready on time and DELICIOUS!!! I was also pleasantly surprised that you can dine in once again -- saw 2 old dudes sitting in the dining room having a nice chat! I was also amazed that the parking lot and drive thru lane were both packed! Don't believe all those bad reviews, people! This place has stood the test of time and it's the only Einstein's I've gone to for the last 20 years! read more

Amazing bagel every time & Pretty is always going above and beyond to let me know of their rewards, deals, etc!

The best service from any Einstein i have visited Pretty keeps here staff on top of there game it's my one stop shop for breakfast Kerwin ie the best lucky to have him great employee read more

This is no New York Bagel shop. Although other than going up to the bagel bakeries in the Northern suburbs, Einstein is about as close as you can get. When I arrived to get a dozen, the shelves were basically empty. There are probably 3 dozen bins for bagels and most were empty. The rest only had a few in them. I did ask if they were making any more and they said they'd just put them in the oven and it would be a while. So I ended up getting what they had. We took them to my daughter's place for brunch. They were fine, not outstanding. For chain store bagels, they do rate a bit higher than others. In a pinch, not a bad place to go. read more

Einstein Bros. Bagels - the counter area of the store - Bagels Near Me - Palatine, Illinois

Check your order! I was shorted 4 bagels out of my bakers dozen order which I didn't realize until I got home. I had to drive back 1/2 hour to get what I should've gotten originally. The manager PREETI did the minimum to make sure I was satisfied, initially wanting to charge me for gourmet bagels which should have been included in my original order. No wonder this location has such a high employee turnover: Don't leave this location until you check your order thoroughly to make sure that the cream cheese isn't expired and the order is what you expected is to be. read more

Writing this review before I even eat my bagel because of how sweet Meredith was at the register. First time stopping into this location on my walk home and her cheeriness was so welcoming . Thank you ! read more

Maybe they got different staffs? This is my go to spot for my morning coffees and bagels since it's on my way to work. For a while it was a long wait for the drive through. I would have to wait before they take my order and wait for my order. However, now service has been better. My order gets put in when I drive up and only a few mins for my order. Food and coffee are consistent. read more

This place is amazing. The best experience ever, the food is a 10/10. The service is amazing. Their very helpful and patient. Love this place 10/10. The place is also very clean 10/10 ambience. read more

Amira and Maria are the sweetest workers they were so friendly and asked how my day was going.. They made the best bagels for me and I am very pleased read more

We placed an order of a bakers dozen bagels and 2 cream cheeses for our Yom Kippur dinner. My husband walked in to pick it up and was the only customer there. The two employees didn't look up form their phones behind the counter to greet him. He moved closer and stood patiently, after he was continued to be ignored he said 'hello, excuse me I'm picking up an online order' They rudely said ' over there' and he said 'are you sure? It was a larger order? Finally one of them showed him to our order. When we got home, we realized the cream cheeses were completely wrong, I marked the 'yes' option for them so pre slice and they were not sliced, and out of the 13 bagels... 6 were blueberry or raisin?? There's just no way that's right. We won't be returning here :/ such a bummer. There are so many bagel shops to chose from around here, we chose wrong. read more

I go there almost every single day, they're always happy and put a smile on my face when I show up. They are always quick and make extremely good Bacon Egg and Cheddars with just one egg. I usually go through the drive thru but when I have to go its always clean and well stocked. I don't think I've ever had to choose a different bagel because the one I like is always there!! I really do go almost every day because of these reasons. Thanks for everything guys. :D read more

Would give zero for a review if i could. arrived at Einstein bros. at approx 1:20. cones at the drive up order area. no sign saying closed. I drove up and beeped and it took some time for them to come to the window. they told me the drive up was closed! wouldn't let me order despite they were at the window. Manager Ryan came to the window and said they usually close the drive through an hour early! really!!! He then sarcastically. said we are open you can come in. I had my dog with me and I dont leave him in the car! he then closed the window on me! I was angry and he brought all the people at the store to the window and they started booing me! I am beyond disgusted. Shame on Einsteins for this despicable store and employees!!!! Do better! read more

Terrible customer service. Employee degrading me telling me maybe I should get another job since they gave the food I was supposed to pickup to another driver. All I asked is what I should do and said:" so I wasted my time driving out here then?" The employees response was maybe you should find another job the( needless to say I just got off my 10 hour shift at my full time job) I don't care if I work for a third party delivery driver service that would make me YOUR customer. Would never give my business to a place who treats people like this! read more

For the price, I'm giving this place 5 stars. Some of the reviews date from when they were understaffed. Until recently, it was hard for all establishments like this to find workers. Yet... since the start of March, 2023, lines have been short; service has been fast; and I've been there many times and my orders have always been right. I love the variety of bagels (must be over 20 different kinds) and bagel sandwiches (at least a dozen different types). I lean toward egg sandwiches. The people who work there are personable. read more

Worst service from any company I've experienced. Non responsive.. missed items on order.. had over 20 people waiting

If you want to wait in an absurdly long and slow drivethru line instead of going inside and have an overall subpar bagel experience, this is the spot for you. Barrington is a far better location. read more

Einstein Bros has the freshest bagels I've ever had ! Honestly you pay for what you get . This place makes it fresh , clean and quality. Unlike the surrounding competition that tastes awful! The coffee is even better. Great for me since I live two minutes away read more

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I haven't been back here since the pandemic; so glad this place is still around! I ordered 3 Nova Lox sandwiches and the Chorizo Sunrise plus large coffee, online, for pickup; everything tasted great. Plus, they had my order ready on time! Wish you could dine inside (it's nice and clean), but unfortunately this location is just for pickup since it's still tough to find help nowadays, but oh well. I'm just glad this location is still around and serving up great food and is just 10 minutes from home! read more

Went through the drive through; fast and friendly service, and food and coffee were hot and fresh. I ordered an Asiago cheese bagel sandwich with egg and bacon (added cream cheese) and a medium caramel macchiato, and everything was great. The only reason I gave them a four star review vs. a five star review is because it seems a little ridiculous to pay over $14 for a bagel sandwich and a fancy coffee. read more

Their food is always amazing but it drives me insane that in the drive thru they awkwardly make you insert your card and ask for a tip. Why do you have to tip everywhere now. I'm going through a quick drive through for a bagel... smh read more

Staff sucks never picks up the phone for issues when order is placed online one of the worst locations around

The best way to describe Einstein Brothers bagels is by using the definition of insanity I keep going there over and over and over again expecting something different but always getting the same results. Being first in line at the drive-through means nothing and it takes them 15 minutes to make a bagel sandwich and a cup of coffee obviously drive-through pick up does not mean you will get your food any quicker. When you finally get to the window they give you this nasty little screen to insert your card into that you really don't want to touch because it's all filthy and nasty. When I opened my tasty turkey bagel sandwich it had a puddle of liquid at the bottom in the bagel was soggy. This place used to be good but not anymore. read more

I think the staffing shortage is better now. love getting my morning sandwich and coffee on the way to work. getting a parking spot some time in the morning is difficult. overall it is a better place for breakfast read more

I love Einstein Bros. I will tell you that for nothing. I have never had a bad experience until today. But today, I ordered breakfast for myself and my boyfriend through DoorDash, and when the order arrived, my boyfriend's sandwich was in the bag, but not my bagel. I discovered that they had taken the bagel off the order because they were out of the kind that I ordered. Naturally, I was annoyed that I hadn't been told beforehand, so I called to see what was up. I was told that DoorDash had left them no option to contact me. So, I contacted DoorDash, who told me that in fact, they did forward my contact info to Einstein Bros. I don't know who is actually to blame here, but I never should have received the order before being told it was incomplete. I was given a refund, but that doesn't mean much when I am still sitting here without breakfast. read more