I wouldnt even give the store one star because they messed up my order it now twice. What's the point of ordering a dozen bagels when they don't get sliced or toasted and then when I go to get my replacement order the next week they don't even individually bag the sliced bagels. So now my jalapeño and chocolate chip bagels are touching. Staff was rude and inconsistent. The store has no organization. Anywhere but this location. Please train your staff. As I walked in, I saw him finishing up my order and not wearing gloves, touching the bagels with his bare hands after getting off the register. read more

I stopped in this morning for breakfast while waiting for my car at a nearby dealership. As usual the bagel with cream cheese was good. The two star rating is due to the cleanliness of the restaurant. The fabric on the seats of the booth I sat at were badly stained and the lights over the food prep area clearly needed to be dusted and wiped down. If these things aren't getting attention I wonder what also isn't getting attention? read more

Einstein Bros. Bagels - This location has seen better days. Time for a deep clean and a refreshing. - Bagels Near Me - Palatine, Illinois

My Wife wanted McDonalds breakfast and I told her that I was going to get her a higher quality more expensive breakfast sandwich instead from Einstien Bagel, in which I have been a loyal customer since they opened and the breakfast sandwiches where twice the size. Well when I got home with the quality breakfast sandwiches hers had black stinky grease on it. This was disgusting and could not be consumed. In all fairness I called to inform the management and they gave a credit for a free bagel sandwich. Well it's been 5 months and I haven't been back in to redeem. Next time I'll save a few $$$ and go to the Golden Arches instead. -Mike G read more

Wow, I can't get over the low ratings for this place. If I could choose between Einstein and the other "soup and bread joint" Einstein takes the cake ALWAYS at least for me! I was having a pregnancy craving for a bagel and cream cheese one beautiful Saturday morning and I suggested to my husband we go here. They also have a nice little patio outside so we could bring the pup. I ordered the usual bagel I get cranberry bagel with hazelnut cream cheese. The bagel tasted fresh and delicious along with the sweetness of the hazelnut cream cheese. My husband surprised me with a delicious dessert Bar along with it. He ordered a bagel sandwich served with egg and cheese in it which he throughly enjoyed. We'll be back again soon Einstein. The food was great and everything was made fresh! read more

Einstein Bros. Bagels - My husband's bagel, egg, and cheese sandwich. - Bagels Near Me - Palatine, Illinois

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Waiting in the drive thru line for 20 min with just 2 cars ahead of me. Not sure why the service is so slow. Unfortunately it is the only store nearby. read more

The food here is usually pretty good, but I just paid $6.81 for two bagels. The ordering process here is terrible. They have two registers on opposite sides of the counter and only use one, but there are no signs and no one will tell you that you are not in line. We've had to help customers because the staff ignores them. There needs to be an order and pick up location. I doubt management has noticed because Betty - the General Manager is always at the window, barely trying to reach out the window. I had to unbuckle and lean out today. At least pretend to care. Every employee looks like they just returned from a funeral. read more

I have never had so many awful experiences with a business. I cannot say one good thing about this location. It doesn't matter if you go there, which will cost you 30 min of your life or order pickup and then they forget half of your order. Support other places. read more

The bagels are good but this place is a disaster. When has the health Dept been here? Gross bathrooms, dining room a mess and leaking ceiling. Not very appetizing. Tip- take it to go or use the drive thru. read more

Einstein Bros. Bagels - Filthy - Bagels Near Me - Palatine, Illinois

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I've contacted customer service twice already regarding this incident and have not yet received a reply.

I like Einstein Bros bagels. They have a wide selection of bagels and other bakery goods, it's so easy to get in and out in minutes, and there's always room to sit and enjoy breakfast if you choose to stay. I prefer it to Panera when we have an early morning craving for bagels on the weekend. read more

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Horrible staff, under staffed. Since the drive thru line was so long, decided to park and go inside. Made you wait 20 mins in line. Mind as well don't drive thru. Decided to walk out after 20 mins and still not even close to taking my order. Horrible!!!! read more

This is by far the slowest Einstein's I've ever been to. Don't come here if you're short on time. I've never sat in the drive thru for shorter than 10 min, even when no one else is here. Ridiculous! And they can't get a simple order right. Ordered a plain bagel with strawberry cream cheese not toasted, instead we got a plain bagel toasted with plain cream cheese. These people are incompetent! read more

Einstein Bros. Bagels - Bagel - Bagels Near Me - Palatine, Illinois

How did I forget how wonderful the Loxs n bagel sandwich is . A delicious fresh chewy bagel made on premises topped with cream cheese a little acidic flavor with the tomato ,briny little capers that give you a little pop of salt and thinly sliced Bermuda onions , and Loxs with just the right amount of salt. So let's see we have the perfect balanced sandwich in my stomach . Sweetest cashier very friendly . Clean fast efficient service and good ! So get your boots on and trek on over! read more

-Order not accurate -Onion in blueberry cream cheese -No Wi-Fi -Dirty Ultimately, we left this review because my partner's blueberry cream cheese bagel was disgusting. We've come here many times (out of convenience) and have never been impressed, but after this last experience we're never coming back. read more

What ever happened to my Einstein Bros bagels? This place sucks. I went in there on December 26th and bought a half dozen bagels. 4 everything, 1 Poppy Seed and 1 Sesame Seed. All 6 were not only smaller than ever which is such a huge disappointment, but I'd bet $500 that they were day old bagels. Either that or this company has really gone to the crapper. Tasteless and hard. What a change from 3-4 years ago when consistently larger and fresh were the norm. read more

I love Einstein's. Super bummed at my visit here bc it's so close to my home. Bagel was doughy - underproofed and underbaked. Store isn't super clean (don't look at the ceiling)(but also don't look at the floor) and there are maintenance issues visible. Bagel might have been a one-off but I'll still try another location or maybe Panera or DD before coming back here. read more

This was my first time at Einstein Bagels and I was hoping it would be a experience since I heard nothing but great things about this place... I decided to go thru the drive in and order a box of bagels which comes with the cream cheese, I was buying these for my colleagues, as I was placing the order I noticed how slow they were running and lines were not moving, anyhow I finally get to the window to pick up my box of bagels and cream cheese all excited and the lady seems angry with an attitude, she passed me the box however I was not aware that they place the shmear inside the box (my first time at einstein) so I asked the lady " is everything in the box"? She looked at me like I was stupid and said rudely " yeah it's all there" my point is.. Where is customer service for new people? Really? This place left a bad taste in my mouth and because of the service I do Not want to come back. They don't even say ( hace a nice day) At least the bagels were good but I definitely will not return at least to this location. Good bye einstein! read more

I asked one of the workers which sandwich they would recommend and they said the brisket it was SO AMAZING! Only issue is that if I would've known how good it was I would've gotten 2! Couldn't even take a picture because I ate it so fast read more

Just Nasty! This location is so dirty it grosses you out. Garbage on all tables, spills and sticky spots everywhere. The staff definitely does not clean throughout the day. We came once at noon-ish there were no bagels to choose from except plain. The Lincolnshire location seems like it's a completely different planet! read more

I really dislike this place. They always screw up in something! Today I asked for extra sauce on the side and it went on one bite of the sandwich and that was it. They barely give me any! I only go because it's very close to my house but otherwise I would avoid as much as possible! If you're taking out, I would suggest to check your order. Watch out for the ladies too! They're rude and yelling at their employees in front of all the customers. Makes me mad! read more

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My review is only for the drive thru, I grab a bagel on my way to work, never stepping a foot inside. I rarely have to wait too long in line, my order is always right, the check out person is always polite, I grab my bagel and go. No bad experience for me. read more

Everything thin with blueberry cream cheese! All time favorite. Also, my hubby got the breakfast panini, it's also very good and he finished it all. For coffee, the one with nut flavor is also my all time favorite. When I was there, it has holiday special coffee with caramel! All taste and smell good! read more

They bagels are good when you are able to get what you order, but the service isn't. They are usually slow and they often get the order wrong. I've had the wrong kind of cream cheese, no cream cheese, on the side, and butter. All I want is plain cream cheese on a bagel, and that shouldn't be hard. I've also had nothing because after they ring me up they realize they don't have the bagel I want, and I've been there 10 minutes. I've tried a breakfast sandwich also, and it was horrible. Definitely don't stop here if you don't have a lot of time, and check your order before you leave. read more

Attempting to purchase food at this location is an experience. I placed a simple order, yogurt and an iced latte. I took the yogurt out of the case and placed it on the counter. All they had to do was make the latte. I paid for my food and the cashier just stood there and looked at me waiting for my drink to magically appear. Finally she turned around and tried to figure out how to make the drink. Thinking that this was just an off day I went back the next day. It just got worse. I tried to order a bagel and a latte. Again the cashier just waited for my drink to magically appear. And AGAIN the cashier finally figured out how to make the drink. However, with about half a dozen employees behind the counter, it appears that no one was responsible for filling the food orders. Maybe reading the screen with the food orders would have been a start. I then told them that I did not want the food and asked for a refund. This required a manager who did not know how to do a refund and took forever. The excuse for poor service was that 2 employees had called off that morning. Was this their standard excuse? The manager passed me off to the GM so she did not have to listen to me. More excuses about employees calling off, new employees and the drive-up window. Some suggestions: Train your employees not just for an hour but while working on the job Managers should manage and not act like counter help Eliminate the drive-up window since you can not handle this and the counter Know your product and how to make it WORK AS A TEAM !!!!! read more

I went there to get two bagels. I ended up with a egg sandwich (I can't eat egg) and ended up calling them 10 TIMES with no answer. No credit to my account. No bagels. This place sucks. Go to another Einstein's. read more

I probably go here once a year because they can't ever get an order right. Today I tried it again and AGAIN they screwed up the order. They're not attentive and obviously don't care about customers. Honestly I'm surprised this location is still open. read more

I'm really getting sick and tired of great franchises being ruined by absolutely horrid costumer service. It's clear these owners only care about the immediate revenue stream and have thrown any sense of quality or the window. Just avoid these clowns. Spend your money elsewhere. read more

I don't understand the poor reviews posted about this location. My wife and I had a late lunch here and experienced satisfactory customer service. Our bagel sandwich's were delicious and it was a comfortable dining atmosphere. The only reason I didn't give them 5 stars was because they were out of quite a few bagel flavors. However, it was 2:00pm and just after the lunch rush. Since they close at 4:00, they probably depleted their supply for the day. Will update review after my next visit. read more

This place is disgusting, dirty nothing is clean. You stand in front no one even greets you. I don't know how they stay open.

Went to pick up my food from the drive throu and they gave me someone else order. Called them to see what they could do and after 8 times trying to get a hold of someone I was hung up on right as they picked the phone up and they never answered. No money back or even bagels. I will never go here again. read more

Stopped in here Saturday morning for a quick breakfast. What a mistake! The line was almost out the door. Once we finally ordered, it turns out they didn't have the bagel I wanted my egg sandwich on. My wife and I each ordered the bacon egg and spinach sandwich (her's without cheese). Instead, we both received the mushroom spinach sandwich. What a let down. The line was still incredibly long, and I didn't want to slow down the process any further, so we just ate our sandwiches and left. The food was hot and tasty, but they were just too busy and couldn't keep up with the orders. Nothing against the store, but I think I will go somewhere else next time if I am in a hurry. read more

No it good. Waited in drive thru for over 40 min for my bagel. Looks like they are VERY under staffed.

I was standing in line looking at the menu and the lady walked away while saying, "I'll be right back". When I was ready I walked up to to the register because that's where the lady positioned herself. I waited about a minute while she stared off into space although I was a few inches away from her. I didn't say anything just to see how long it would take her. She snapped her head after a bit and was like, "oh I'm so sorry". I ordered the Smoked Salmon Bagel. It was about a five minute wait so not too bad. The bagel was truly delicious and very filling. They lay the salmon on top of cream cheese. It came with little pieces of cucumber among other ingredients. The bagel was awesome. The customer service not so much. read more

Einstein Bros. Bagels - Bagels Near Me - Palatine, Illinois

This location has great customer service, friendly staff, and the best bagels! Staff will go out of there way to make sure you have a good experience and your order is just the way you want it. read more

Walked out without eating. Placed my order and provided my phone number which is registered with their rewards program. No record. Pull out my smart phone and log in to my account which shows my phone number. Show the employee the reward I want to redeem. Employee presses some buttons and says "It" won't allow that discount. I cancel my order and ask for a manager. Young male comes over. I tell him my phone number which is registered is not coming up. He says "Okay". I point out the offer showing on my account and that the employee said I can't use it. He replies "Okay". I stand there. He stands there. Silence. I say "Nevermind" and walk out. As I am at the door I hear "Sir" but choose to leave as I am ticked off. read more

The palatine location is terrible. I had a survey code for 3 free bagels and I chose the 4 cheese bagel but the person said that wasn't included. So I ended up with the asiago instead. The coupon does not say limitations to certain bagels. Plus he was rude and the line was slow. I'll never go back to that location. I emailed Einstein's as well about the coupon policy and never heard back read more

I wouldn't trust this place any more, because I think they're closing or something. I pull up at 12:30 in the afternoon, and there's not a single customer. I pull up to the drive through, and they're out of many things. When I finally got my order, nothing was right. Kids!!! read more

would give .5 stars if i could drive through always takes at least 10 mins every single visit no matter the time of day. bagels always burnt to some degree. oh and the inside. everything is dirty, tables, booths, bathrooms, everything. employees are rude. only thing that keeps me here is the coffee and half decent bagels. but for real, more avocado on my toast. read more

The inadequacy management is verbally abusive and should be reprimanded. The cleanliness is of despair, and utterly grotesque as Kendra one of the managers has bed bugs in her home. There a flies and other insects crawling from her hair and sinks of her home. The policies of such a despicable company are to use and harass people and continue as the company swirls the drain. A downward spiral of Kendra parish in charge has served black lettuce, rotten tomatoes, and re-used containers for food that should not ever be re-used in accordance with the law. Health code violations are not beyond the negligent management, as the store in palatine (store # 2089) has failed to keep above 90% cleanliness since I have began eating there. now the health code of conduct see's that at a 76% and is far below the levels that should be serving food to the public. I would file a lawsuit if you get sick eating there. read more

This is an okay place, people that work here are a bit rude and not really into serving the customer properly. I do however like their coffee and bagels, so that's that. read more