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    El Dorado Chevrolet

    2.3 (208 reviews)
    Open 8:30 am - 9:00 pm

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    false advertising and never mentioned it was a "loaner" while negotiating.

    I visited El Dorado Chevrolet/Mazda on 11/13/2025 after seeing a 2025 Mazda CX-50 advertised online with 14 miles for $34,495. After driving over 40 miles each way and agreeing to terms based on that listing, my wife and I learned the vehicle actually had about 2,600 miles and had been used as a loaner--information that was never disclosed beforehand. Had the mileage been accurately represented, we would not have made the trip or proceeded with credit checks. Our salesperson was professional, but our experience in the finance office was extremely disappointing. The finance manager spoke to us in a condescending and belittling manner, making us feel uncomfortable and disrespected. Between the misleading vehicle listing and the unprofessional treatment in finance, our visit was a waste of time and resulted in unnecessary credit inquiries. I reported these concerns to management, but the response did not offer meaningful resolution. I hope this review encourages better accuracy and customer service going forward.

    Truck I bought

    Ivan Ratana was great and he took great care of me and was sincere and very genuine.I thoroughly Enjoyed his service and I like my truck. That's about it. Every thing else after I sat in Finance manager, forgot his name. Buff typical Chad looking, and acting. Name started with G finance manager. I walked into his office a happy customer for life and all that changed when I left. Long story short he told me there was no deal when I was sitting in his office and that the front office made mistake and that they are incompetent at times and he will go save the deal. Came back ran me credit in 4 other places added $3500 of extended warranty dint really show me the deal just the s teen when I sign and said I did it and saved your deal. The payment just went up by $50 and before i could see it folded the papers and handed me the envelope like he saved the world. When I go home and see all that and add the numbers I went to by a t buck advertised for $35000 online and ended up financing $41000 with $1200 down for exact same truck. I'm not an experts but the math doesn't add up. Shame on me for not checking the final paper work but there was so much in and out of the room on his end like something serious happening and he created confusion I just singed and left. That just speaks DISHONEST to me. So you lost a customer that would have come back for life over some Nickle and dime for multimillion dollar company like yours, it can take a snow ball affect, as you find ways to make customer cheated. I expressed my concern to Mike, most polite and humble general manager you would ever run into but that's about it, not to resolve but rather to waste my time by inviting me back to the dealership and wasting my time and icing on the cake he had the audacity to offer me a full tank and gas and two car wash cupons to make me happy and insult me. I came back trusting that Mike's word that he would make it right and give them a chance to fix was was wrong and I in me back but, as Mike said. His hands are tied. Gisele you don't was customer for life. I also couldn't help but notice ice they won Chevy dealer of the year from 2016-2023 and then it stopped. That should be a telling signal tell to executive management.

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    3 months ago

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    5 months ago

    DO NOT GO HERE!!! Took 1 week for them to even look at the truck. Terrible customer service, No communication. Will NOT BE BACK!!

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    The salesman that we had wasn't very professional, he lacked communication skills. We won't go back her again.

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    Page 1 of 6

    Ask the Community - El Dorado Chevrolet

    Review Highlights - El Dorado Chevrolet

    My experience today with Brian Mace was one that literally knocked me Off My Feet!

    Mentioned in 3 reviews

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    Pat Lobb Toyota

    Pat Lobb Toyota

    2.9
    (615 reviews)

    Matt, our salesperson, was fantastic. He was personable, professional, transparent, and easy to…read morework with throughout the entire process. The service team also deserves recognition. We had a due bill for a few items after the sale, and they did an outstanding job. The work was completed efficiently, and the car looks even better than when we purchased it. The sales experience itself was more mixed. We came in with a very clear objective: we had a firm budget and were focused solely on the out-the-door price. We communicated that from the beginning and were consistent throughout the process. The initial numbers presented were nearly $2,000 higher than our target, so naturally there was some negotiation. What surprised me was a comment from the sales manager that seemed to place blame on us for the price we were offering. Our negotiation was respectful and non-confrontational, and Matt handled everything professionally. The sales manager's response felt unnecessary, especially given how clearly we had communicated our goals. It came across as petty and out of touch with the tone of the conversation. Ironically, we ultimately agreed to a price that was about $350 higher than our original target. Despite being heavily involved in the negotiation, the sales manager never came over afterward to shake our hands, thank us for our business, or help close the experience on a positive note. For me, the car-buying experience is about more than the final number. It's about how customers are treated throughout the process. Matt understood that. The service team understood that. Unfortunately, the sales manager missed the mark. That said, we're happy with the vehicle and appreciate the efforts of everyone who helped after the sale. Matt: thank you for your professionalism and genuine desire to help customers. 5 stars Service team: thank you for the excellent work and efficient follow-through. 5 stars Sales manager: I appreciate the hustle, but a little more self-awareness and customer focus would have gone a long way. 2 Stars

    Bought a new 4Runner there. A week later, I called and asked them if they could remove the dealer…read moreinstalled GPS tracker from my car because I don't want to be tracked. Someone from the Service Dept said VERY COLDLY " We can't uninstall it. Do you want to talk to Finance Dept?", for which I asked " I am not financing with Toyota or this dealership. What does it have to do with your Finance Dept?" He refused to answer my question and said coldly, "I'll transfer you to the Finance Dept." Then, without me agreeing or even letting me finish my sentence, he put me to the Finance Dept, which didn't answer their phone 4 times. Later on, I also had to call the Finance Dept to ask where my registration was because they blew past the legal 30 day deadline to file it. My suspicions were confirmed when I finally received the registration and saw a late fee penalty in the itemized charges. No one in Finance ever picked up the phone to explain why they failed to file on time; it just goes to voicemail every time. This is a huge red flag. Dealerships often delay these filings when they have internal cash flow issues or major back office disorganization. My car buying process was relatively okay, other than the typical salesman tactics (which were a lot, but expected, I guess. For example, the actual document's fee you pay is more than what is shown on the invoice you sign at the end. The form you sign says the doc fee is $225, which is right on the state mandate maximum amount. But you actually paid more than that on another copy of the invoice. The dealership add ons. etc. ) which I was able to see through it because I was prepared. But I feel like there definitely is something fishy going on with their GPS tracker (CarRX). Why is the Service Dept so defensive about a GPS tracker on a car I already bought? My lender doesn't require it, yet the dealership is acting like it's state secret. Why are they so desperate to keep a tracker on a car they no longer own? Or are they trying to keep tracking me and keep selling my data to make more profit off me? Emm, food for thought. I was going to give this dealership a 4 star. Because everything was fine with me until when I had this rude encounter with the Service Dept and the non-responsiveness from the Finance Dept.

    Hopper Motorplex

    Hopper Motorplex

    3.4
    (43 reviews)

    WARNING TO FUTURE BUYERS: Be extremely cautious purchasing here. Hopper Motorplex heavily pressured…read moreus to buy an extended warranty during our purchase. Exactly two months later, the vehicle broke down dangerously while driving 65mph on the highway. When taken to a certified dealership for an inspection. They stated the vehicle was sold without basic coolant. While our warranty is thankfully covering the repair, Hopper Motorplex is now completely dodging the dealerships phone calls and refusing to share the mechanic's pre-sale inspection report. Look at other recent reviews--this is a RECURRING PATTERN with their vehicles and service department. Save yourself the stress, the danger, and the financial headache. Go elsewhere!!

    !!! DO NOT TRUST THIS DEALERSHIP !!!…read more They sell vehicles with serious, undisclosed mechanical problems. I purchased my vehicle on October 6, 2025, and in less than three months I discovered major problems. There is a gasket leak at the back of the engine, with oil dripping all over the bottom of the vehicle. This is severe negligence and clearly shows the vehicle was either poorly inspected or knowingly sold with defects. These are not wear-and-tear issues -- they are serious engine problems that should never happen so soon after purchase. This experience has been stressful, expensive, and unacceptable. I would strongly advise anyone to stay away unless you want to deal with costly repairs right after buying a car.

    Huffines Used Car Superstore

    Huffines Used Car Superstore

    5.0
    (7 reviews)

    Mike answered my inquiry regarding warranty on right front passenger Takata air bag on our 2009…read moreTahoe LT. He checked availability with the Parts Dep't. He arranged the replacement & date of service thru their service dep't. As a courtesy he also arranged drop off to my residence & pick up thru the dealership by Uber. Upon dropping off the Tahoe, I inquired if he could check the rattling noise on the instrument panel & he agreed to have his technician check it & an estimate of repairs for a fee of @$200. With which I signed a fee & he would call me back if we would authorize the once his tech had checked it. I dropped the vehicle off @10 AM & as promised I was back home by 10:50. Mike called back & provided me with a complete estimate that was way too much for the our current actual value of the vehicle. I showed to the prepared estimate by Mike & it was not reasonable bc our Tahoe had @ 140K miles. We had already a @$3K invested in it & now was it was time to utilize our Tahoe as a trade in for a newer model. Granted our Tahoe endured much use from Colorado to TX & was a backup vehicle for our family when needed. Thank Mike to help us & he even my estimate fee! The part was also discontinued & a used part was highly unlikely to be found... Mike & answered & accommodated us thru it all. The Huffines Chevrolet Dealership's whole staff with all departments working in unity, still gave us great customer service. My wife & I were very satisfied with Mike our Service Advisor & his professional courtesy to accommodate our request & is greatest level of integrity to restore our loyalty with the Chevrolet brand & what a great General Motors Company represent! Thank Mike & the your fine dealership displayed & thru customer care! Refer to Reliable Chevrolet for our Tahoe upgrade...

    I would highly recommend Huffines Used Cars! 10 out of 10! I worked with Michael Lang and his…read moreservice was top notice! Every text I sent, I got a very quick reply. He was the most pleasant nicest salesman I have ever worked with! I drove from out of state and he made it so easy! Huffines stands behind their 125 point certification process. We had an issue and they had it resolved within a couple of hours! If you're buying from here Michael is your guy! Send him a text (214) 403-1406, you will not regret your choice! Thanks again Michael!

    El Dorado Chevrolet - car_dealers - Updated July 2026

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