Easy to make appointment. Friendly & knowledgable Service Advisor's. Free shuttle drop-off & pickup. Service completed in a timely & professional manner. read more

Went to Chevy El Dorado for the 6.2 engine recall. During the diagnoses they said I needed 2 tires so I agreed to get 2 tires, an alignment, and rotate the new tires to the rear. I picked up my vehicle on Thursday at 4pm and went straight home. I have a work vehicle so my personal vehicle stayed home Friday. While running errands on Saturday I heard a loud metal object hit the bottom of the vehicle. I pulled over and couldn't find anything. Proceeded home and heard the right wheel knocking when I turned. Took it back to Chevy el dorado and was told oh everything we did was fine but you are missing at bushing bracket. We can take care of that for $300. I don't believe in coincidences, just be honest and say I'm sorry about our mistake and we probably didn't tighten the bolts to the bracket and will take care of this for you. Once I left, I received a call from the manager Robert and he listened and understood that it could've been their mistake but it's hard to say. He was kind enough to take care of this issue! Thanks Robert! read more

I had service done on my Tahoe in July 2024 and they needed to order a part. I'm still waiting on a call from the service department to let me know the part came in 18 months later. Their spam number keeps calling me trying to sell me a new vehicle so they clearly have my number. We will be trading this vehicle in for either a BMW or Cadillac due to the awful Chevrolet service department. My husband's business will also not be buying any company vehicles from either based on their lack of service read more

0 STARS DONT FUCKING RECOMMEND. If zero stars was a fucking option I would leave that. Came here to support my wife trading in HER car. While IVAN worked his ass off to get her several different deals on the vehicle she was looking at. The manager, Justin Griffith, came in to discuss an offer and completely ignored her. Even after I told him several times that my name was not on the vehicle she's trading in and would not be on the one she is viewing. He ignored that and only spoke to me. To which he then copped an attitude and his voice tone and volume raised, after that it was done. You will not disrespect my wife and claim you want her business. You won't get a fucking dime. While, the manager, Justin Griffith, may think it's ok to disrespect women, I do not. We will NOT be returning to this location due to the complete disrespect. 0 STARS DONT FUCKING RECOMMEND. read more

DO NOT GO HERE!!! Took 1 week for them to even look at the truck. Terrible customer service, No communication. Will NOT BE BACK!!

I visited El Dorado Chevrolet/Mazda on 11/13/2025 after seeing a 2025 Mazda CX-50 advertised online with 14 miles for $34,495. After driving over 40 miles each way and agreeing to terms based on that listing, my wife and I learned the vehicle actually had about 2,600 miles and had been used as a loaner--information that was never disclosed beforehand. Had the mileage been accurately represented, we would not have made the trip or proceeded with credit checks. Our salesperson was professional, but our experience in the finance office was extremely disappointing. The finance manager spoke to us in a condescending and belittling manner, making us feel uncomfortable and disrespected. Between the misleading vehicle listing and the unprofessional treatment in finance, our visit was a waste of time and resulted in unnecessary credit inquiries. I reported these concerns to management, but the response did not offer meaningful resolution. I hope this review encourages better accuracy and customer service going forward. read more

El Dorado Chevrolet - false advertising and never mentioned it was a "loaner" while negotiating. - Car Dealers Near Me - Mckinney, Texas

Ivan Ratana was great and he took great care of me and was sincere and very genuine.I thoroughly Enjoyed his service and I like my truck. That's about it. Every thing else after I sat in Finance manager, forgot his name. Buff typical Chad looking, and acting. Name started with G finance manager. I walked into his office a happy customer for life and all that changed when I left. Long story short he told me there was no deal when I was sitting in his office and that the front office made mistake and that they are incompetent at times and he will go save the deal. Came back ran me credit in 4 other places added $3500 of extended warranty dint really show me the deal just the s teen when I sign and said I did it and saved your deal. The payment just went up by $50 and before i could see it folded the papers and handed me the envelope like he saved the world. When I go home and see all that and add the numbers I went to by a t buck advertised for $35000 online and ended up financing $41000 with $1200 down for exact same truck. I'm not an experts but the math doesn't add up. Shame on me for not checking the final paper work but there was so much in and out of the room on his end like something serious happening and he created confusion I just singed and left. That just speaks DISHONEST to me. So you lost a customer that would have come back for life over some Nickle and dime for multimillion dollar company like yours, it can take a snow ball affect, as you find ways to make customer cheated. I expressed my concern to Mike, most polite and humble general manager you would ever run into but that's about it, not to resolve but rather to waste my time by inviting me back to the dealership and wasting my time and icing on the cake he had the audacity to offer me a full tank and gas and two car wash cupons to make me happy and insult me. I came back trusting that Mike's word that he would make it right and give them a chance to fix was was wrong and I in me back but, as Mike said. His hands are tied. Gisele you don't was customer for life. I also couldn't help but notice ice they won Chevy dealer of the year from 2016-2023 and then it stopped. That should be a telling signal tell to executive management. read more

El Dorado Chevrolet - Truck I bought - Car Dealers Near Me - Mckinney, Texas

...expected to pay $164,000 for a Corvette. ...and receive their two star service. A 183 people are wrong? ...then be happy about it. GM doesn't have a way to report this pathetic "dealer" that's why a forced closing has not happened. Some employees do not even know who the GM is, they don't care, GM doesn't care. Where is Buyer Protection from places as this is? read more

Well I'm not sure which way to lean on this. I have a 21 2500 z71. At the time of service my truck had 61k miles still under warranty. I unfortunately experienced transmission failure and torque converter failure, which was from the previous owner not towing properly. I took it in to the service dept to have a diag done, i was told 2-3 days tops for it to be done. 7-8 days later it was completed which i get Gm Is having issues. The warranty dept is the real problem, it took 21 days for me to get my truck back. I've read all the reviews about this dealership. I feel like it's a bit or miss. But after calling 2 different service advisors and getting 2 different stories about my truck i can see how the ratings are what they are. All in all, again it's the warranty company. read more

I had my first check engine light after 70K+ miles. The covered a repair that would have cost me several thousand dollars. I felt they were fair and reasonable to work with. read more

DO NOT TRUST THIS DEALERSHIP We had a terrible experience with Bryant McDowell and the GM, Dillion. After our Tahoe died due to a factory recall, we were in a tough spot and needed a reliable vehicle fast. I specifically told Bryant I wanted the new version without the same recall issue. He told us they had two: a black one without 4-wheel drive and a white one with 4-wheel drive. I wasn't thrilled about the white one due to the interior color, but we trusted him and moved forward with the purchase. Once we got home, we found out the white vehicle also did not have 4-wheel drive--the very feature we were told we were getting. When my husband contacted GM Dillion, his idea of making it right was offering us floor mats and a detail. That's insulting considering the situation. This dealership took advantage of us during a stressful time. If the GM won't hold his team accountable for lying and misleading customers, that says everything you need to know. These people are not here to help hard-working families -- they're here to close deals, even if it means being dishonest. Avoid this place at all costs! read more

I definitely would not recommend taking your vehicle to Eldorado Chevrolet for repairs. I took my vehicle in to be repaired for an item that was covered per GM. It took Eldorado a week to just to diagnose my vehicle this was after me calling them a couple of times to check the status of my vehicle. Once they did diagnose my vehicle for the covered items. They also said that $2000 of additional repairs were needed on my vehicle. That didn't seem right so we declined having the additional repairs done. As soon as I picked up my vehicle I took it to another shop for a second opinion, this shop said there was absolutely nothing wrong with my Vehicle and it had no signs of any of the issues that Eldorado said my vehicle had. Be very careful if you take your vehicle to Eldorado Chevrolet for repairs, they may try and get you for repairs that you don't actually need on your vehicle. I have taken my vehicles to Eldorado Chevrolet for years , I was definitely disappointed in this experience and for sure will never be back!! read more

2nd Bad Experience - Stay Away from El Dorado Chevrolet Sales AND Service Dept. Unfortunately, I gave El Dorado Chevrolet a second chance--and they proved that my first bad experience wasn't a fluke. This time, their Service Department has had my truck for three days without providing a single update on a repair fully covered by the factory powertrain warranty. They won't answer phone calls, return voicemails, or offer a loaner vehicle so I can get to work. The lack of basic communication and customer support is unacceptable. My first bad experience was more serious: when I purchased my last truck here, they mishandled the registration paperwork and accidentally sent my plates and registration to someone else--and sent theirs to me. About a year later, I was wrongfully sued for $1 million over an accident my truck wasn't even involved in, because the registration mix-up and a false accident on my CARFAX report tied me to a vehicle I didn't own. When I later traded in the truck, they undervalued my vehicle. Only after legal proceedings did they refund me a vary small portion of the trade difference and nothing for the time I lost dealing with the lawsuit. I was wrong to trust El Dorado Chevrolet again. Sadly, they've shown me that poor service and careless mistakes are business as usual. They've permanently lost my business--and GM as a brand may be next. read more

The whole staff was great!! I told them where I needed to be to purchase and they made it happen. Billy Medina was my sales rep. I would recommend him to anyone looking to purchase a new vehicle. read more

Bought a car from them and 4 months later it needs 4000 dollars worth repairs Spoke with Carlos and never returned calls and ask to speak with Jason the general manager and was told that I could not speak with him read more

They will bait and switch you, not provide an itemized OTD if you ask for one. And to top it off, won't let you test drive the vehicle till you commit to purchasing it. Guess the test drive is pointless because they will use it as a bargaining chip. Save your time, go to Huffines or anyone else but here. I bought my chevy there, and had a much better experience. read more

Worst Experience of my entire life, had an insanely pushy sales person who manipulates and takes advantage of people. (Adnan Adwali). Technicians and team seem to not do their work. I took my truck in to get lights re wired and they gave it back claiming that it was good but actually didn't do shit. Called them multiple times and would not bother to help me at all and won't even answer the phone most times. These people do not care about helping you, they just take advantage of you and once you made the sale you're fucked. There was SO MUCH hidden fees that were not discussed, they were not only hidden fees but BULLSHIT fees, one of my fees was a tire fee for $5000 claiming that all the tires were good in a road nicely, but that could not be farther from the truth. I made a down payment of $7000 on a MSRP of $25,000 and I've paid off my loan for six months and still owe $30,000. So many fees and bullshit it's insane. They don't care about customers. If you go there, take your time, get your way, and read everything, don't trust them. The only nice thing is a man named Dylan who works in the paperwork side of the company. You are far better off going ANYWHERE else than here read more

The salesman that we had wasn't very professional, he lacked communication skills. We won't go back her again.

Strike Three, You're Out The service department of this dealership has a lot of Yelp 1 star reviews and they're all true. I have had three bad experiences in a row with this dealership. 1. I took my truck here for its 1 year oil change and they underfilled the oil by nearly an entire quart. I didn't double check their work until I got home and found that the oil barely registered on the dip stick. Rather than drive 15 miles back to the dealer I just bought another quart and topped it off. STRIKE ONE 2. They send me an email to review the service I got and I told them this in the review. They emailed me to apologize and said they'll have the service advisor call me back to arrange a complimentary oil change for my next service as a way to correct their mistake. Well, I waited and waited and no one called me back or emailed me to arrange for the complimentary oil change. STRIKE TWO. 3. I bought a GM tonneau cover from their service department and it had a part that kept falling off. It was still under warranty so I went back to El Dorado to get a replacement part ordered. I waited over a month to get the part and followed up only to be told they won't order it as they didn't install the tonneau cover. Please tell me where on GM's web site (where I ordered the part) that there would be no warranty if they didn't install it. STRIKE THREE. I will never set foot in this dealership again and will tell all my family and friends so they avoid the place too. All the 1 star reviews are absolutely true. Save yourself grief and headaches and learn from all of us that have had bad experiences with this place. read more

I've got 2 words for people who need a new car--Jack Taylor!! Jack was an amazing salesperson, professional, friendly, competent and efficient. This may have been the easiest car buying experience we've ever had. We had Matthew help with some things at the end of the process and he was also very nice, helpful and personable I wish the man we dealt with in financing was friendly. He was so cold and unfriendly especially when we had just dealt with Jack. Love the new truck! read more

We drove all the way from Houston to look at a truck and Kevin over at the pre-owned cars center was absolutely AMAZING!!! He truly went above and beyond to get us the vehicle we wanted. He made the experience a little less overwhelming and enjoyable. We are so grateful to him and for being so patient with us. Definitely recommend him. Thank you for everything Kevin! Very knowledgeable of the visible. read more

We recently bought a Chevrolet Traverse from El Dorado Chevrolet. (Or thought we did). We signed the paperwork, shook hands with the sales person and gave them a check for the car. We were told the car we were actually buying was at a sister dealership and the salesman would pick it up the next day and deliver it to us. Then the next day we got a call from the salesman who said our car was sold to someone else but they would sell us one of their loaner cars for the same price. Basically a used car for new price cost. This was either incompetence, poor policies or we were lied to. Either way, if they can't get sales right then what about service or parts or collision. The point is there are a multitude of dealership options. So avoid the drama and frustration and pass by El Dorado Chevrolet. read more

Had my first service on a 2025 Silverado RST. I had to take a day off work because I had to go with the only date and time on the online system because during 4 calls to the service department nobody answered. They changed the oil and rotated the tires but they never reset the tire pressures so the fronts were way high and the rears way low. Drove like a pig, dangerous on bumps! when I got home I fixed the tire pressures and noticed that every lug nut was damaged, rounded scored & misshapen. Contacted the service advisor told him the story, sent detailed pictures. The response from them was can you come on Monday and speak to our director "we don't think they are damaged". So I am a liar because I'm trying to scam them out of some lug nuts and I should take a day off work and drive 100 mile round trip for them to tell me I'm wrong. A federally licensed aircraft mechanic of 45 yearsexperience. Don't go there, stay away. read more

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Stay away they are crooks. Made an appointment last week to come in today drove 40 miles. Come to find out they did not have to Blazer RS I came to drive.... they had sent all the RS'S to Sherman. They tried to pull the bait and switch on me.... Not Happening.... Got to this dealership at your own risk. Glad I didnt buy my car from them.. I am going to buy from Huffines. read more

Not a good experience overall. After speaking with salesman for over a week, found a vehicle I wanted to purchase. I was already approved via my bank, asked salesman if they could hold vehicle and I would even put down a payment to hold until we could get there on the weekend (we live over two hours away), he said he could not hold the vehicle, and of course it sold. After that I told him I was going to continue to look around, they ran a hard inquiry on my credit without my permission and have not taken it off. Why would you run an inquiry when I told you I was already approved AND you sold the only vehicle I was interested in. Now that I have purchased another vehicle they continue to call and email to ask if I was satisifed with my experience....NO NO NO I WAS NOT!!!!!!! read more

I had taken my vehicle to El Dorado Chevrolet in Mckinney and their techs claimed that my car needed $7,800 in repairs. I went to an independent mechanic and they gave me a 2nd opinion and I ended up paying thousands less. I had a loose oil filter that was causing oil spillage. The chevy dealer did not even check my oil filter. Instead they presented me an estimate that included replacing the rear main seal, oil pan and valve cover gasket. The independent mechanic tightened my oil filter and now I have no more spillage. I had been a faithful customer of El Dorado Chevrolet for over 7 years and I will no longer be going back. I received a call on 04/15/25 from Phil the service manager and he proceeded to justify the conclusions of his "master tech". He to told me that it was "strange" what I was explaining to him. I realized that the service manager simply wanted to defend his mechanic. Over the years I have received "5 Star" service from my service advisor (Michael Mcdonald) and for this reason I was disapointed that their "master tech" did not inspect the oil filter and proceeded with a $7,800 estimate for my oil spillage. To make matters worse, they charged me $368 for the "inspection". I filed a compliant with the Texas Attorney General on 04/15/25. On another note, I emailed the owner with a copy of my AG compliant and I have not heard back from Stan Gaff, owner of El Dorado Chevrolet. I emailed him 2 days ago and have received no response. Not a good customer service experience. read more

I absolutely do not recommend it, I bought a car for 42k, a 2024 Mazda and it turns out that when I took it to be serviced, the cylinder had the wheel control arm disconnected, several parts of the engine cover were missing and they put the windshield wiper fluid in the radiator,... a disaster and they sell you the car certified as if it had never been in an accident,.... it is the worst place to buy a car,.... read more

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Service I easily made an appt on my app. Came in, usually see Ty King (amazing) but he was out on Saturday, had Lucas (just as awesome). Very helpful and welcoming. Service was completed in less than 2 hours. I didn't wait on it because I had errands to run. I was in and out and my car was worked on. Definitely an easy process. Used some of my Chevy reward points to pay for the service too. Great all around! read more

This is a clear example of what makes people feel used car dealers are sleazy. Gave verbal promises not backed up. Underhanded. Found a crack whole egg between seats of the vehicle they " detailed " before we picked it up... added a near $2000 " reconditioning fee" then handed off with literal rotting egg and 1 key. All of this on an 80,000 plus vehicle. Sad. read more

El Dorado Chevrolet - This sums them up. They left a rotting egg in this 80,000 truck and they are rotten eggs. - Car Dealers Near Me - Mckinney, Texas

Worst dealership. We made an appointment for a Chevy recall. 3 1/2 hours waisted. We were the only ones in the lobby waiting for a vehicle. I've never waited that long for a simple software update on a brand new vehicle. Absolutely horrible dealership. So many people sitting around doing nothing, even mechanics, too busy making popcorn. read more

if there was a zero star, I would've put it if you want to go drive off the lot in a new truck and within a week bring it back because everything is messed up on it and had to go without having a vehicle because they have to send it to another dealership to get fixed because they cannot so go ahead and waste your money read more

Our family can not thank our salesman Jack Taylor and El Dorado Chevy enough. We came in with a unique situation where I had just bought a new car from a different dealership and hated it. Jack went above and beyond to not only get me into my dream SUV but also helped us out with buying my husbands truck. Jack made it happen when no one else would. We will be referring all of our family and friends to Jack for their future car needs. Wherever Jack goes, the Seaberry's will follow. Never had an experience like this anywhere else. So pleased. Thank you Jack and El Dorado Chevy! read more

El Dorado Chevrolet - Car Dealers Near Me - Mckinney, Texas

Worst dealership in the history of automotive dealerships. Deceptive is the best word to describe El Dorado Chevrolet. There are many Chevrolet Dealerships in the DFW area and I would suggest any of them except for El Dorado. I don't care how bad the other may be they can't be as bad as El Dorado. I waited for a month for my 2022 Bolt EUV to be delivered and was excited to pick it up at 2:00 pm today. The MSRP $38,145 so with the Chevrolet $6300 rebate and the $500 Educator's discount the price Should have been $31,345. They charged $589 for window tinting, a little steep but okay. Total before fees and Taxes should be $31,943. But not, it at El Dorado motors. Been working in this deal for a month and no one said anything about a $2500 "market adjustment." The price was now $34,443. They claim that everyone does this but they don't. I drove to Classic Chevrolet on Grapevine and. I market adjustment. Ordered a 2023 for the same price without the extra $2500. Listen, I understand that some people get off on greed but at least be honest about your greed from the very beginning. Don't lead people one and tack it on at the end, on the day of pick-up. Deceptive, unethical and liars. Go anywhere but here. Hell, I would even suggest going to Oklahoma over El Dorado Chevrolet. read more

El Dorado Chevrolet - Car Dealers Near Me - Mckinney, Texas

Took my 2017 Chevy Silverado there, yes w/ 6.2 I bought this truck thru them. The only thing I have had out of that truck is nothing but problems and I've probably been in seven different rent cars. Took the truck in again outside of warranty now they told me it's gonna cost me 15,000 to repair not replace the engine. Left it there so I could try to save up the 15 thousand and I was about $2000 from the goal when they told me I had to move the truck. So I moved the truck to an independent in Gainesville . Tell me why he had the engine tour part within 24 hours and repaired within two weeks on his spare time and only charged me 3020 $2500 for his time and he diagnosed what caused the failure and put a chip in there to fix that. The truck is now paid off and repaired no thanks to El Dorado Chevrolet. But Yea Me!!!! read more

I dropped off my 2020 Silverado for a problem with the Engine. I got a call back from Mike telling me that the aftermarket security system messed up the wiring and that that would have to be fixed before they could do the diagnostics. I approved it. The next day Mike called and said that the Onstar module was missing (It was removed when the vehicle was stolen so it couldn't be tracked) and would have to be replaced before the vehicle could be diagnosed. He also advised that the part was on back order and we couldn't have the part until December at the earliest. I asked if I could find the part elsewhere or a used Module if that would that work, Mike advised that would be fine. Mike provided me with the part number. When I was searching for the part I was advised that the part number was updated and that the one Mike gave me was outdated. I called Mike back and he confirmed that the part number was updated. I then asked Mike what the part number was at the time of production? Mike advised there was no way to find that information. I did a lot of research and was able to find what the Part number was at the time of production and asked Mike if he could confirm it, He advised he could not. I called Brandon in the parts department and in less than 2 minutes He was able to confirm the part number I was able to find was the part number at the time of production. I got in contact with Word Parts direct and they were able to do a search with other dealers and confirm that none were available for any of the part numbers and they would have to wait for back order. I was able to find a used Module for sale that had a matching part number for the date of production. I called Mike to advised that I had ordered the part and Mike then advised (two weeks later) that he could do an additional search of other parts dealers to see if he could find the part OEM. I'm not sure why he had to wait almost two weeks to tell me he could have done additional searches to fine the part and made me all the work. I dropped the used module off at 8:30 on Tuesday 28th and emailed him to confirm that he received the part. I called on Friday and spoke with Tim. He advised me that used parts can not be re-programed. I've now wasted time and money chasing parts that I shouldn't have if I had been correctly advised in the first place. Tim also says that the Tech is waiting to be authorized on if he can fix the wiring and remove the aftermarket alarm system. I advised to Mike the first week to fix the wiring and he didn't do it. I then emailed him repeatedly today asking him if I can just talk directly with the Technician working on the vehicle and he is just continuing to gaslight me by saying Its my fault and that I asked about aftermarket instead of used which I did not and refused to let me speak with the technician. I finally spoke to the manager David told him my problem and he let me speak with the technician and the vehicle was fixed and running the next week. The repair they did to the wiring was terrible and there were wires hanging down by the pedals. Mikes response was that's what they had to do to fix the wiring problems. The OBD 2 port still didn't work correctly. I Emailed the manager David again and he ignored my emails. I had a different technician look at the wiring and he said the person that did that job should be fired. The service advised Mike does not know how to do his job the manager doesn't care that his employees are terrible at their jobs and the Technicians do the absolute minimum and still charge the full price. Take your car some where else. read more

Probably the worst dealership we have ever been to. It was dirty and several sales guys just sitting outside on their phones not even careing! Apparently if you're paying cash for a $70,000 truck they could not care less. I wouldn't buy a go cart from this dealership. Literally was a waste of time with a sticker price $4000 over the competition. We laughed and decided to go to a cleaner place read more

If I could give this place a 0 I definitely would. I bought a 2024 XT5 in February of this year. After negotiating a price there were many fees added to the final paperwork. It was several thousand. One of the fees was called a reconditioning fee but the low tire light was on when I drove it and there is several places on the inside trim that would have been touched up if they had reconditioned anything. A couple weeks after I got home I noticed the front passenger door was hanging up a small amount on the front fender when opening and closing the door. I took it in to the Cadillac dealership to have the door adjusted which should have been covered under warranty since the car is still under full factory warranty. They told me the fender had had repair work done on it and wasn't fitted properly and would cost $1900 to fix. I was told the car didn't have any wreck issues when I bought it. When I called the dealership to talk to them about the issue the salesman immediate denied any knowledge of there being any damage. When I asked to speak to a manager he started laughing and speaking in Spanish to someone while I was holding and continued to laugh. When the supposed manager (it was still the same person I had just talked to) came on the line he put me on speaker phone. I explained what I was experiencing and he continued to deny any knowledge. This is a horrible dealership and it's very evident they don't care about you once they've got your money. When I checked the Better Business Bureau I see they have a D- rating. Whatever you do don't buy a car from them. They are crooks! read more

Today I wanted to go look at cars to get an idea but no intention on buying one just yet . Me and my boyfriend are 20 years old so we look very young and not a single person came to talk to us until Billy walked up shook our hands and showed us pricing. He was an absolute pleasure to work with and was very patient and kind working with two 20 year olds to purchase my first car. If you go here ask for Billy ! he is the best. Thanks again Billy for helping me get my dream car ! read more

I made an appointment on my new 2024 Silverado with only 1000 miles on it. The problem is a concern about the transmission being very tightly coupled to the drive train. So much so that when I put it in gear it will squeal the tires if the brake is not firmly pressed. When I arrived at my appointment time I was informed that the appointment is just to meet with the service advisor and get the vehicle into their system. I would need to drop it off and It would be at least 2-3 days for a technician to look at the vehicle. This was maybe a 15 minute job for someone to check out and I needed to wait 2-3 days for it to be looked at. Very disappointing. I am currently shopping for another shop. read more

I consider it a sign if disrespect when someone doesn't value my time. I called to make an appointment to get the oil changed. The said the first opening they had was 5 days out. I showed up and they said it would be an hour. I waited an hour and my Tahoe was still sitting in line with the blinkers on. I asked the service adviser what the hold up was..he said that was normal. I asked then why have me make an an appointment. He said that was just fir checking me in. I asked him when they would be taking it back to do the oil change. He said he couldn't tell me that. If they misrepresent the small issues then they will on the larger issues. read more