Steve and Sean were exceptional in getting me into my CX-9 yesterday. Best used car prices in Dallas and they went above and beyond to get me in the right car. I had a forgettable experience with a different salesperson a couple weeks earlier at Wells and bought a clunker. They didn't HAVE to, but they did take it back and got me a good deal on a much better car that we already love. Thanks Sean and Steve... shout out to Amani who was very friendly and positive both times I was there. read more

I bought a car from this dealership, paid for extended warranty on my car but figured out later they never turned in the contract for the third party service and pocketed that money . I try getting in contact with the dealership but they are bankrupt and no longer exist!! Anyone have any recommendations? or has this happens to you?? read more

Just another one star review and reminder for you to shop elsewhere. If you do decide to purchase a car from here, be sure you pay for a third party "pre purchase inspection". The CarFax they provided showed a clean history however it was obvious the car was in a wreck due to the shit body work. My car salesman Steve Han over shared the movement I met him and told me he takes care of his elderly mom. Thought it's as odd but now realize he was trying to look like a stellar guy. Even said that he would "fix my issue and be sure it's handled and that he would be there even after the sale". Steve if you're reading this, I hope you can sleep at night. The following week after my purchase, I followed up to see the status of the "simple repair" and he pawned me off to someone else. Every time I texted him, he half ass texted me, misspelling words and just rambling on - always had to get the last word in. Anyways he pawned me off to someone else which I felt bad because Abed basically had to do damage control. I have saved my entire text thread just in case I need to push further on this issue. Sales manager, Shaun is well aware of the situation and I am no longer getting a call from him either. When I finally dropped off my car (which was going to take a week to "figure out what's wrong") that same day, the service manager QUIT. You could tell he was tired of having to be the bearer of bad news since the sales people always over promise and never deliver. They have a third party mechanic shop (buddy of the Wells Auto Group owner) that "repairs" the cars and it is offset. Anyways, we're almost a month out of my car purchase and I am no longer getting a response from anyone. Just hoping and praying that my 30K+ car doesn't crap out on me now. GO. SOMEWHERE. ELSE. Oh did I mention that they obviously play google lots of money to hide their true google rating? HA. read more

So my husband purchased me this vehicle and it has been nothing but HELL! All of these cars from this lot comes from The Katrina flood! If I would have known this, I would have never purchased a vehicle from here. The owner is a A-hole, and racism. We have brought this car back 3 times and they refuse to fix it. Don't buy from here ARE YOU WILL REGRET IT! The tow truck guy told us they bring cars back to this lot 3 times a week. And if he would have known us he would have WARNED US! The owner laughed in our faces and called us liars. But yet The vehicle Is on their lot and won't even start! I'm making a TikTok video to warn ALL BUYERS IN DFW TO STAY AWAY FROM THIS DEALERSHIP! I'm posting all workers names and contacts and the owner him self with a picture so everyone can know who he is. They aren't good business people at all. I recorded everything and they tried to stop me from recording but I continue anyway. If you're not scared to scam us hard working people, then why would I be scared to expose you for your BS!! This is far from over and I will take this all the way. This whole situation has made me depressed, stressed and ready to go to war behind our hard working money! If I could put 0stars I would! STAY AWAY FROM THIS LOT! read more

Car buyers beware!!! Wells Auto group on hwy 75 is absolutely despicable and has very questionable business practices. They sold me a broken vehicle. My son drove it off the lot and before he could get home the exhaust completely fell off. Then they didn't fix the struts and belt as they stated they did and told my son to buy a new battery because it needs replaced!! WTF The cherry on top??? THEY STILL HAVE NOT REFUNDED MY DOWN PAYMENT AND REFUSE TO RESPOND a week after cancelling the contract. Stay FAR away and buy a vehicle from someone reputable. read more

Do NOT Buy From Wells Auto Group (WAG) My wife and I purchased a vehicle from WAG on March 12, working with Justin Conway. We were told the car was being inspected and detailed, and waited in the lobby until it was ready. On the test drive, we were taken on a short, pre-determined route (four right turns around the dealership). Shortly after buying the car, we noticed a metal-on-metal scraping sound when turning the steering wheel hard to the left - the test drive route makes sense now. We brought it to Honda of Burleson for service, who confirmed the car had pre-existing damage to the control arms, bearings, and brake rotor. The vehicle has been there for nearly a week, waiting for service. The photos we received from Honda clearly show a gouged brake rotor--something that any proper inspection would have caught, since brake components are a basic part of every safety inspection. That leaves us with two possibilities: the car was never inspected, or the inspection was done negligently or dishonestly. Since discovering the issue, I've contacted multiple people at WAG. I've been polite and reasonable in requesting that WAG cover the repairs, which our "bumper to bumper" warranty specifically excludes (pre-existing issue exception). I've been ignored. I've called, emailed, and waited over an hour and fifteen minutes on hold to speak with a sales manager--who never answered. Justin mentioned that WAG might buy the car back, but not at the price we paid just a few weeks ago. After all of this, I'm told by another salesman that the General Manager will contact me. Hours go by with no contact, so I call again and am transferred to Shaun who claims to be a sales manager. It's then that I realized I've already talked to Shaun over the phone without knowing he was a sales manager. He pretends like this is the first he's heard of the issue despite having talked to me over the phone, having received emails from me, and despite his staff claiming to have "forwarded [my] messages to a manager". It gets better, AFTER introducing himself as a sales manager, Shaun reveals later on the call that he is actually the General Manager. Makes sense, I would want to hide the fact that I was the GM of WAG too. He proceeds to tell me he doesn't have the authority to buy the vehicle back - even though in the same minute of telling me this he claims he buys 600+ cars a month. What started as a polite request for the dealer to make things right by covering pre-existing damage found in less than a month of ownership is now going to end up being a lawsuit. I've gathered enough information to take legal action. That is what we are going to do. Save yourself the trouble, stay away from Wells Auto Group. UPDATE: We have now filed complaints with BBB, DMV, NHTSA, and Texas Attorney General. We have also been in touch with local law enforcement. We don't want anyone else to be put in danger by unknowingly driving a vehicle with major damage to critical components. read more

Wells Auto Group - Used Car Dealers Near Me - McKinney, Texas

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Had the worst experience at this place. When you're a new customer walking in, their all so nice and make so many promises to you. After you buy the car and come back for the Overly promising they had told you, they became rude and ignored you. All these Overly promises was made by Steve and Shawn. I've never been to a place this rude and hostile ever in my life. I would never recommend anyone or family or friends or people I don't even know to even go here. The worst of thw worst. I was very patient and waited, all they did was ignored me. Do go here better off going to Family toyota dealership. They actually take care of you. Even if you come back for whatever reason they're to help. I would rate wells auto shop a negative 100 stars if I can. read more

This is an auto sales company that specializes in selling a wide range of cars. I was in contact with a sales agent for a full day, had a deal settled on a used vehicle they had for sale, and was told to come in to complete the purchase. The following day, I arrived and was ready to trade in my current vehicle to purchase the one they had for sale. Well, I was told that this car was never for sale, and they don't know why I showed up. Actually, the customer before me was already completing the purchase of this vehicle. Therefore, the hours of communication between me and the sales agent were a waste of time. The hours of commute time back and forth to the dealership were a waste of time. And this was a bait-and-switch tactic of selling, which is illegal. read more

Be assured this is a "AS IS" dealership. Get your car checked by a mechanic first thing after buying, and bring a friend who knows about cars when you first go to look at it. Got a great new car here last Friday. Ricky is a great salesman he helped me with all of my needs. Dale is a great financial advisor, he made the process super easy and answered any questions I had. I live about two hours away, I had to go back up for a state inspection on my vehicle, upon arriving I was told they couldn't do it because the service manager was not there. However I spoke to Ricky and he got it sorted out for me, they understood I lived so far and they didn't want me to make the drive again. EDIT: My horn doesn't work again, so do not trust these guys for any repairs. If you purchase a vehicle from this place ask for Ricky and Dale! They will have all your needs taken care of! read more

WORST DEALER EVER. LIARS SCAMMERS!!!!!! Sold a $250K Lamborghini that was misrepresented and does not work. Dealer ghosted, blocked and won't respond. Purchase Monday broke down Wednesday and won't start. It had to be towed from this driveway! read more

Wells Auto Group - Lamborghini broke down 2 days after purchase. Dealer ghosted and won't return calls - Used Car Dealers Near Me - McKinney, Texas

RUN don't walk away from this auto group! DO NOT DO BUSINESS WITH THIS GROUP! Please take the time out to read all the reviews! They are true. Believe them. We've had the worst experience because we didn't check the reviews. We experienced the same with lack of returning phone calls or messages left concerning the problem, and repeatedly being placed on hold for long periods of time with no one ever picking up. Getting a clean title for this vehicle was a stressful two month nightmare. There was a lack of honesty. We signed papers in the WELLS office for a low mileage vehicle, proved by all the service records provided and the previous owners' signatures. After receiving the title, the mileage on the front of the title was three times higher than the mileage on the back of the title. Because WELLS did not correct this before selling the vehicle, it was impossible to get a clean title! read more

Abed took care of us quickly and got us the deal we wanted on our vehicle. I would recommend his service!

Bought a 2019 BMW 530I 08/2025 and a few weeks ago it started to run hot. So I put coolant in and realized there was a leak. So I tried to contact Wells Auto Group only find out they are no longer open. Well my finance company sent the payment however when I contacted the extended warranty provider that I purchased they advised that Wells never sent them the funds to activate the warranty or Gap that I purchased. So now I am stuck with trying to cover radiator repair and I am out of $3500 for warranty and Gap. I have filed a claim with consumer.complaints@occc.texas.gov 800-538-1579. read more

When 1 star is one too many... My son came to this dealership on Monday and bought a Lamborghini Urus, and by the time he got home (1 hr drive away), the check engine light came on. Within 24 hours of buying this vehicle, he has had to drive it back to the dealership, take it to an authorized agent and has spent (an extra) more than $12,000 only to have a vehicle that now does not work at all. The dealership is being unresponsive and considering this is a $200k+ vehicle, I would have expected better service and responsiveness. The fact that he even had to drive the vehicle an hour back to the dealership instead of the dealership coming to pick it up from him starts off a big red flag. Actually, I guess the red flag started the moment the check engine light came on within an hour of buying it. This situation is unacceptable. read more

I'm yet another victim of this shady dealership and deceptive tactics they use to sell vehicles. Purchased a vehicle online from this dealership during signing of documents July 11th a Carfax incident popped up for the first time nobody had mentioned prior stating the vehicle was involved in a minor incident. I stopped signing documents at that point. commission. Anyhow the Carfax incident popped up I stopped signing documents at that point.. justin Conway quickly emailed me sensing his commission was slipping away and said sir I can assure you The vehicle is in perfect condition and that only a scratch or dent was professionally repaired by the former owners under their insurance policy and then he went on about how they sold over 300 cars a month blah blah It was enough to convince me to proceed forward trusting Justin Conway. Whole process was backwards as far as purchasing they told me I was approved for the loan on July 10th signed documents on the 11th paid my deposit and sat and waited for them to say the vehicle is shipped and heading your way Days went by 5 days later on the 16th I found out the loan was not yet approved and they still needed to finalize it I was pretty upset I said if this deal doesn't close within the next 24 hours I'm pulling out 17th the following day received a call from Justin Conway stating I needed to call the lender Ally financial and have a final interview with them and the process will be complete I did exactly that I called the lender they only asked a few simple questions one being are you in possession of the vehicle now I said no and chuckled I'm in Colorado The vehicle is in Texas The dealer said they would not release the vehicle to me until the loan was finalized, The agent seemed confused but said okay. July 18th the next day I received phone calls and emails from both Eric Seeley as well as Justin Conway both stating I needed to call the lender back and that I must say I have accepted possession of the vehicle I was confused about this process because I didn't have possession of the vehicle they stated this needs to be done in order for the funds to fully release to them from the lender and that they must have all the funds in full before they could ship the vehicle to me I start to get a little skeptical but I did as they requested I called the lender back and against my better judgment said I had accepted possession of the vehicle. Vehicle ships out the next day July 19th I receive it on the 20th no temp plates or documents car arrived extremely filthy there was tree sap on the vehicle even and a thick layer of dirt I was hesitant to drive it since I didn't have any temporary plates The dealership did tell me as soon as the vehicle shipped oh we forgot to include your plates with the vehicle I was very upset about this justin Conway stated on the 19th of July right after the vehicle shipped Sir don't worry I FedEx them overnight they willl be there tomorrow yet another lie no plates showed up I drove the car to the car wash washed it without any plates I began to see numerous issues with the body misaligned body panels paint overspray hail dents My stomach had a very bad feeling I did not say anything to the dealership yet though I wanted to take it in for an inspection and get reports Days went by still no plates on the 22nd I said if I did not receive my plates I'm getting a lawyer involved The plates came the next day on the 23rd of July took the vehicle to the Acura dealership and their report said vehicle shows signs that it had been in a collision as well as vehicle being past due in all of its major servicings $1100 and my tires were bald which I specifically asked the salesman before the vehicle shipped in an email what the condition of the tires were he responded they're good well the first thing the accurate dealership notice was your tires are completely bald and of course they are a $2,000 set of pirelli run flats which one ended up blowing within 7 days of having the vehicle leaving me stranded on the side of the road after just spending $50, 000.. I then started taking the vehicle to body shops for estimates I received a estimate from a Acura certified shop with a bill of over $14,000 the collision repairr specialist pointed out there was Bondo repair work done to your rear driver side door and dents all up the hood we're bondo also appeared. The estimator said it definitely looks like this vehicle was a hail salvage repair that was not reported to Carfax. Immediately sent the report to Wells Auto Group Eric seely the finance guy who said he would relay the information to the owner and get right back to me he never did. Try to reach out a few more times Nothing.. and then began to file complaints September 8th Texas department of motor vehicles and federal trade commission September 9th Colorado State attorney general October 1st since the legal demand letter Wells is closed for good now! read more

Run dont walk away from this dealership.. how they have 4.4 star reviews seems awfully deceptive. Buying a used truck from them was a nightmare. As soon as we got home our truck was leaking oil all over our driveway. We had a mechanic inspect the problem and he said yep they sold you a damaged car and they slapped on cheap band aid to hide the problem he even said they sprayed on a ton of degreaser around the oil leak to deceive anyone looking at this car. On our drive home we found our parking sensors are broken it has over 10 codes thrown and our cruise control does not work on top of that after having this truck for less than a month we had to replace both batteries. Doing business with this dealership costed us thousands of dollars in extra repairs. But I sincerely hope this review makes anyone who reads this run to another dealership. I want Wells Auto Group to lose an untold amount of money for screwing us over. read more

Wells Auto Group - Leaking engine - Used Car Dealers Near Me - McKinney, Texas

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STOP!! GO elsewhere before you shop here. We brought my daughter a vehicle 8/14/25 C300 the salesperson ensures us the car passed a muti point inspection well that was a lie!! 2 weeks later the car started running HOT and the car was saying to shutoff the car, the coolant continue to run out of the vehicle, days go pass and the car will not hold the coolant. We reached out to the dealer, spoke with the saleseperson and was giving the runaround and later spoke with the service manager and got no where he said we cant do anything for us basically I got your money and you are not important anymore. TAKE IT FROM ME GO ELSEWHERE IF CUSTOMER SERVICE IS IMPORTANT TO YOU.... read more

When you see low ratings on Yelp and other places, you need to take heed and be forewarned. There is a damned good reason why people leave negative reviews. If I could give 0 stars I would. This place sucks! I drive all the way out there to look at a car that they assured me was available and ready for a test drive. When I get there, the salesperson said the car was sold 5 days ago. Talk about bait and switch! I should sue them. Maybe I will. They asked if I would like to see something else. Yah! I want to see the front door and left immediately. If they lie like that, what else are they lying about? Never, ever, trust these people! You have been warned. read more

Incredibly dishonest and shady people. They lie constantly and have cause our family so much stress. They sell lemons. We paid for a service warranty, when we brought our car in to get "fixed" they just turned the lights off and didn't fix anything in the car. Never buy a car here. read more

We bought a Mazda CX-9 from Jordan and he was very helpful throughout the process. We came back for a couple a maintence issues and they helped replaced a lightbulb that had a slight issue. read more

There is only one way to describe my experience at Wells Auto Group: hell on earth. While that may sound harsh, let me explain. I went in looking to test drive a 2016 Ford Escape. When I arrived, I was greeted by Josh, who was wonderful throughout our interaction. He helped us test drive the car, and after some questions, we decided we liked it and wanted to purchase it. That's when we met Adel, the finance person who would help us with our purchase. Our initial interaction was pleasant enough, and we discussed and confirmed the pick-up time and date. We came in on Monday at our scheduled pick-up time to find the car was not ready. Despite promising us the car would be ready, we learned it had not even been inspected, even though they told us it had. We assumed there was no issue. WRONG. The car came back with a failed inspection. They asked if we could come another day, but as we had told multiple staff members, the only reason we made the deal was that we needed to pick it up that day to move to Colorado. At this point, we asked to speak to Adel again to figure out what happened. He proceeded to not come out for 2.5 hours while we waited for them to figure out what was wrong with the car. My father, who has a hearing impairment, went back to his room and sternly asked where the car was and why Adel was hiding from us. In response, Adel told us to GO TO HELL and THREATENED TO CALL THE POLICE. This was directed at a 22-year-old girl and a man with a hearing impairment who did not threaten any violence. How is he still employed there? Ask the service manager we complained to. If that wasn't enough, the service manager then told us the car would not be ready until the next day. This was not the deal we agreed upon, but they had already taken the title of the car we traded in, so we saw no other way to complete the transaction and get to Colorado. The next day, we came to pick up the car, and they ended up pushing back the pick-up time from 11 AM to closer to 3 PM because of how long the repair and remaining paperwork took, despite being clear that the job needed to be done before 11 AM because we had a 13-hour drive left that day. Due to all the delays, we got to Colorado at 3 AM, 4 AM Texas time, and I had to start work the next day at 9 AM. When picking up the car, Adel came up to me to apologize. However, in his apology, he argued with me about whether or not my dad was in the wrong. This did not seem very sincere to me. Once again, how is he still employed? On our way up to Colorado, our engine light came on. Why? Because they never actually fixed the part that caused the check engine light. I called the next day to figure out what part they replaced, and it took them 24 hours to get an answer. Why were we not notified of the part at the time of sale on paper? Why was it not in the notes on our chart? Why did it take 24 hours to get a response? Because they never fixed the root issue of the engine light that caused the car to fail inspection. Finally, Shaun, the sales manager, got involved. Shaun and Josh were the only two people in the place who seemed competent and helpful, so thank you to them both. Shaun worked with a local shop to cover the cost of repairs, but only after I had to fill him in on all the other issues we had because no one had notified him! The other issue that still remains is the promise that the car has working CarPlay. SHOCKER, it doesn't. Also, I flagged to them that the backup camera was working intermittently, and they told me it worked fine. No shocker, it now turns on intermittently upside down with lines through the screen. Needless to say, this place is closer to hell on earth than a car dealership, and that's saying something. I have never dealt with such unprofessional people in my life. If I were a car buyer looking to buy a car, I wouldn't step within 200 feet of this place without being ready for them to lie to you and cheat you out of your money. To say car dealerships stink is one thing, but this place takes that definition to a whole new level. The only person I want to talk to at this place is the owner. read more

RUN AWAY!!! I traded in my paid off car at Wells Auto Group and drove FORTY MILES before the check engine light on the newer car came on. (This newer car has under 60k) I have a code reader, so I plugged it in, and long story short, Wells Auto Group likely cleared the code without fixing the problem in order to sell the car. There was too much damage present for this to be a problem that coincidentally occurred at the time I drove off the lot. The damage was extensive because the car had been driven without fixing the issue, and the licensed dealership says the parts and labor to fix is going to be +$8000. When I called Wells Auto Group for help to fix the problem, trade it in for a different car, or any relief at all, the Finance Manager got on the phone and LIED to me. And when I told him I was going to get the car fixed at the licensed dealership and not use their mechanics, he got angry with me. (Likely because they had banked on getting that extra $8k out of me) Do not buy from Wells Auto Group, seriously, unless you enjoy headaches and broken down cars. read more

Nader/Ryan were my salesmen. The purchase went without incident. Get 45 minutes down the road the AC goes out. I call they say no problem we'll get it fixed. My wife drives 2 half hours to get it fixed and she sits there from 9am till 3pm before they tell her they don't know if they'll get it fixed today and admitted to selling me a truck with a broke AC. AC broke Mic for phone broke Cig lighter broke Missing 6 lug nuts 3rd brake light no work Driver Seat motor broke Unbalanced Tires To me this was all stuff that should have been fixed prior to being released to sell. Get your shit together Wells Auto Group. read more

Biggest bunch of shisters on the planet. Drive an hour and a half to go look at a truck, when we arrived the truck had a flat tire, cigarette burns in the seats and wreaked heavily of cigarette smoke. They then showed me another truck that wasn't up to my liking, found one that decent and after sitting for over an hour with an $11k down payment still waiting for an approval, we got up and left. Trent called us while we were driving back and had the gall when I said we left that "beggars can't be choosers " um what ???? When was the last time a begged walked in with an $11K dollar down payment???? This place is a joke, don't waste your time or money buying from here. I ended up buying a very nice clean low mileage 2019 truck from a reputable dealer. They were more than happy to get me approved and take my beggars $11K. read more

This is the absolute worst company I have ever dealt with when buying a car. On Friday, I went in And proceeded to wait an hour while the guy that was supposed to meet me there went When I told him I was coming and got lunch. I knew this because the bag of Babe's hot chicken was sitting under his desk uneaten. I told him that I wanted the truck, but I wanted some things fixed if they can do itI just had to wait for a letter from my bank, I get it some people say they're going to buy a vehicle and then back out and never come . Saturday I came And test drove it And they told me that it would be ready Tuesday. Monday The 24th I sent them some things from my bank that needed to be signed and sent back to me It took three tries before they sent the correct paperwork back Later that day I walked in with a check and paid for the truck. They told me it would take 24 to 48 hours for the check to clear. Cool no problem In the meantime, By Wednesday they agreed to have a key fob replaced, the window tent fixed on the right rear passenger Window, The dents that I pointed out to them fixed, (which have been fixed they are waiting on a guy to come and buff The paint is what I was told no telling if it actually got done or not.) Have the driver side armrest fixed And have the sunvisor replaced because the mirror was broken on it It is now Wednesday night, The last time I talked to somebody, he told me (carrein) that it would be done by the end of the day and that I could pick it up in the morning. He proceeded to tell me when I got off the phone with him about 30 minutes Ago that the key fob was not done yet he didn't know if the tent was fixed and that they would have to have an interior guy come And fix the armrest. Now from a business perspective, if you tell somebody That Something will be done by a certain day. I would think that you would call and schedule these people to come out and do it before that day. Instead, they told me that they haven't Contacted the interior guy. The key fob guy was on call and wasn't available today or was three days prior. Nor can he do it after hours because "he got off already" Which is not the definition of being on call. I just got off the phone with the person that was doing the paperwork stuff and he Read off the work order and told me that the key fob was ordered the Armrest was ordered which previously I was told "I wouldn't have told you that because we don't order that stuff" Which was an obvious lie After the phone call I had. I then texted him and told him that I found out that he was lying because his coworker unknowingly told on him proceeded to Text me back and say if that's how you feel it is what it is. Yeah, it was This entire experience with this company has been a headache, and I do not recommend these people to Sell you a car. Hell in the parking lot, Alex told me when I was looking at a different truck that I didn't want that truck That it "Was a piece of shit" (blue Silverado) I don't know how these people sell any cars With the kind of customer service that they have I'm honestly surprised that they are in business. I still have no update on when the Truck will be ready And I honestly think that I will not get one anytime soon. read more

If I could put ZERO or NEGATIVE stars I would. Bought a truck in Oct 2024 and within three months have spent over $6,000 in repairs. I realize used cars are as is BUT the truck obviously had issues before I bought it. I do not believe all the things that have gone wrong just suddenly popped up. These are major engine problems. I will never buy another car from Wells Auto Group or recommend them to anyone. Lesson learned for sure....next used car will be taken to a mechanic to have it checked out before purchasing anything. PLEASE BE VERY CAREFUL BUYING A VEHICLE FROM THIS DEALERSHIP!!! read more

If I could give less than 1 star I would. The people are this biggest scam artists in the business. I posted my truck online. We agreed to a fair price and planned a meeting at my bank to close the deal. The morning we were to meet at the bank (less than 24 hrs since the deal was made) they texted and offered me significantly less than the agreed upon offer. I am not desperate, but they assume most people are and will just cave in. There are plenty of reputable dealers that are honest. DO NOT waste your time with Wells Auto Group. read more

I saw they had a car I was interested in then I saw their reviews and call them back and said because of bad reviews i wasn't interested anymore what got me is they did not try to defend what had been said for sure let me know not someone I wanted to do business with read more

I dealt with Justin (salesman), Arty (sales manager) and Dale (finance manager) during my purchase. Justin was a typical salesman, young kid who could promise the world to you on a silver platter. Arty played the sales manager role well, in that we didn't do him any favors with our trade in or monthly alloted amount for a vehicle. Dale was actually fantastic, out of the whole experience he was the best. Honest, straight forward, and actually got us a good deal. He's honestly the only reason for 2 stars. Outside of Dale, the dealership itself is very shady. Part of our agreement for the purchase of our vehicle was a new battery since the one the vehicle had was low, and a new backup camera as we noticed during the test drive it was scratched. It works, but it's blurry from literally being scratched. It was like pulling teeth to get the new battery, even though they said they had plenty in stock. It literally took the car dying, and me having to jump it, and driving back to the dealership to demand a new battery that we actually got one. That was about 2 weeks after our purchase. As of now, 5 weeks later, still no backup camera. I've given up on that even though legally they owe us one but the litigation isn't worth the reward and these slimy goons know it. We took our newly purchased vehicle to our local dealer who gave us a $4,600 bill for what was wrong with it. Now, yes, these are used cars, but I expect the car to have at least basic functions working like the windshield wash. The pump is out and needs to be replaced which is hundreds of dollars and a basic part for a vehicle. Point I'm driving at is this place claims to have a service center but it's absolute trash and they definitely do not do any sort of pre-inspections before sticking these cars on the lot. They get them in whatever condition, wash them, then slap them on the lot with a price tag. Overall, this place has crappy yelp reviews for a reason. Don't trust Google reviews either, they're clearly fake. Like, they're so lazy they clearly copy and paste the same thing to boost their score, it's actually comical. Anyways, don't buy from here. You'll end up with a lemon of some sort and then get ghosted by the dealer. ​ read more

I bought two vehicles from this company. One a ram 1500, turns out it had bad rear axle, bad transmission, and bad breaks. They also removed the grill guard while I was traveling the 8 hours to pick it up. The other car was a 2020 Durango; two months after picking it up at the same time as the 1500 it went into the shop where it stayed for 11 months. Recently traded it in to a local dealership where they provided me with a Car Fax stating that it was in two accidents. Funny how the Car fax that Wells provided me showed no accidents at all. This company will lie to you, and cheat you if they get a chance. Perfect example of USED Car SALESMAN Dishonest read more

My whole experience was made by Nada, she literally made this entire time a decent one! We all know buying cars sucks! The dealership itself will rip you off, they are going to over charged massively and then do nothing about a poorly cared for car that needs rapid repairs shortly after buying. I am still paying to get things fixed after 2 months of owning this car. That being said, I cannot stress enough how much Nada made this experience as good as it could be and how she went above and beyond for me. Don't waste your time with other sales folks here, because trust me, it will be completely wasted. They almost enjoyable may the time awful. However, Nada makes it more tolerable. read more

Worst experience Can't even get manager to return call after buying a car that had issues read more

Run Run and Run away from this dealership and don't look back. Purchased a used 2022 BMW X5. Dealership (Artie) sent videos and pictures of the vehicle without disclosing the horrible repair job that was done to damage noted on the car fax. Artie said it look brand new and you can't see the damage. Vehicle arrived and the sales manager Shaun tried to blame the damage on the shipping company. Thankfully, they CYA and the photos clearly show the damage that was never disclosed by Wells and was present before shipping pick up. Attempts to resolve and negotiate with Shaun went nowhere. Lawsuit being filed. read more

Alert Stay Away from Wellsauto ... I was sold a vehicle that was NOT DRIVABLE. Stay away from this dealership... Bought a Ford 2018 truck from this dealership online and got scammed by this dealer . They told me all the maintenance was done to it so its ready for work so they charged me extra for that like $2k .. when I received the truck I was shocked all bottom was soo rusty you can see it on pics all brakes were completely destroyed by rust ... my serpentine belt making weird noises and engine runs like it's misfiring .. All the buying process they told me it's a great truck but it was all lies ... tried to return the vehicle back but they told me you already signed all the paperwork and titling so now I'm stock with it fixing all the problems on it and spending my own money to get it fixed ... read more

Bought a Mini Countryman on 25 Feb 2022. 2 days later, it was leaking oil. Got a quote from a different dealership with $11k in repairs. I asked to bring it back, they said no. They offered to repair the 2 issues causing the oil leak (oil pan and oil filter assembly). They claimed that they replaced the oil pan but couldnt fix the oil filter assembly. A mechanic showed me that not only did Wells Auto Group NOT fix the oil pan, they forgot screws and provided a general screw where a BOLT should go. They offered to fix my car with their incompetent service but I would need to remove my review. read more

tried to sell my car and i dropped off my car while i went and got my title from the DMV came back and changed my mind, wanted to pick up the car, instead they told me that in order to release the car i had to pay them $350 for the repairs they did to the car, and said i had to pay this amount because they had a bill of sale, which was lacking a title number, anyways, they charged me for "fluids and filters". (context. i'm ASE certified) i saw my car and decided to check if they've actually done anything, low and behold no fluids or filters were changed, looks like i'm out $350. Will be contacting an attorney. read more

Would give no stars if possible! Run far and fast from this deceptive dealership. Purchased a car from them and 3 days later and less than 100 miles driven the entire engine blew and needs to be replaced. All we got was a "sorry, we sell them as is." Don't get stuck with a lemon like we did! read more

Save yourself the headache and avoid this place like the plague! First salesman agreed to sell the car for $13,200. Second salesman, Trent, said the first salesman wasn't authorized to sell it at that price and instead wanted $14,700 because it included a $1500 markup for some useless gps app and a bogus maintenance program that only provides small discounts for oil changes. Then the first salesman gets involved again. He claims he never agreed to that price. We asked about the mark up and he said it was required on all vehicles to cover the cost to recondition it. When we asked about the reconditioning, he said they detailed every vehicle and replace warm tires and other parts. The car was definitely not reconditioned. Since they don't have a car wash area anywhere on the lot, we asked more questions. Ultimately, he ended up admitting that they just vacuum it and give it a basic car wash, not a detail. When we wanted to see the vehicle again, he said it was in the back because they were performing maintenance on it. After going round and round, he finally agreed to let us see it. Guess what? It was parked in the back lot and none of the maintenance he claimed was being done. He said he couldn't get the keys to open it because they were locked up in the service manager's office. All very suspicious behavior, which led us to believe they were being dishonest and likely hiding something so we decided to leave. On the way out, another guy asked us if we needed any assistance. He said he was a manager. After explaining to him what occurred, he said he wasn't the manager of the first salesman, but that he would pass on the info to his manager. The next day the first salesman called to tell us that the vehicle was under contract with another customer and no longer available. Guess what? The vehicle is still on their lot and available for sale even though this was two weeks ago. Avoid this place as they clearly are engaged in some shady used car dealer practices!! read more

My husband worked for these scammers for almost 2 months before he finally had to walk away. He has been in the used car business for 16+ years and said this is by far the worst he's ever seen. They buy cars that have been wrecked or have major mechanical problems. They paint over rust, clear fault codes, glue broken parts, get fake inspections, sell worthless warranties, then refuse to take your calls when you find out you bought a lemon. They are the used car dealers we have all been warned about. They pull every trick in the book and nothing is too low for them. Zero integrity, no morals, just scam every way they can. Run as fast as you can. Check bbb, look up their civil court records, read the reviews and filter out the fake positive reviews, these people are shady and will stop at nothing to make a dollar. They give all used car dealers a bad name. The vehicles they buy are unsafe to drive and need costly repairs the day you buy it. They buy cars from auction that have known issues, that are disclosed to them, at a discount. Ask for the vehicle condition report that they get from the auction. Check the carfax. Look at the underside of the car for fresh paint over rust. Don't dismiss warning lights or believe them that they will fix it. They will clear the code and say it was repaired. If you get a bad feeling, don't ignore it. If they rush you or exhaust you, don't fall for it. Why would they get an inspection done somewhere besides the dealership? Because they need a place with old equipment, that allows false info to be entered manually. read more

This dealership sells cars that are lemons, go look at all the places that have reviews. Google, cars.com, Auto trader, and many others... I traded a car in that was paid off and got a halfway decent amount, the car I bought had 65k miles on it and I drove it maybe 100 miles when I found out it had a blown head gasket, I contacted them and they didn't care. Now there is an investigation from Texas DMV because of all the complaints. DON'T BUY FROM THEM!! read more

Wells Auto Group - Used Car Dealers Near Me - McKinney, Texas