The best dry cleaners in Bonita, CA. Fantastic and superb customer service, and reliability. Thank you, Danielle, for your outstanding work!

I remember I brought a few items here since i just needed maintenance dry cleaning done on some items that were not machine washable. One of the items was a faux fur coat and when I came to pick up my items it was missing. I mentioned how I was missing an item and the man made me sound like I was crazy and that they hadnt received such thing. I asked to look at the camera footage and he had kept making excuses how he cannot show me for whatever reason, I was very upset and just decided to take my loss and remember to not trust this place with my belongings ever again. I left my phone number just in case someone found it since I knew it was in there or either misplaced. Turns out a few hours later the guy found my faux fur coat and he apologized but I was over it since he had already accused the customer of being untruthful. Very unprofessional, he could have just admitted to misplacing the item and I would have been more understanding since they are taking account for it but instead it led to him not admitting to their mistakes since the beginning encounter. read more

I had been using El Dorado cleaners for about 5 years until recently when they: 1) changed hours to be totally inconvenient, 2) the parking situation worsened to a ridiculous level, and....3) their reliability is in the toilet. The last few times I've gone, they've either closed early (this was before the newly posted times of closing at 3 every day but 1) OR their "Back in 10 minutes...sorry" sign was up. Absolutely infuriating that I have to literally do battle to get a parking spot, carry $50-75 worth of dry cleaning just to find that damn "Back in 10 minutes" sign up. Absolutely no. Today was the last straw for me. No longer a customer and I think they should just quit this location. Ain't working out for you anymore! read more

El Dorado is the best cleaners in the area. I take my husbands Navy uniforms here every time. Great prices, and they are fast. His uniforms always come out looking great!! read more

I have been going here for a while. They used to have a pre pay discount but their prices are pretty low anyway. I usually hit TJ oyster bar in the same strip mall when I drop off or pick up my clothes so it's an added incentive to get my clothes are crispy and clean. I have to sign a waiver for my beaded and fancy clothes but that is pretty much standard everywhere and they have never ruined any of my clothing. Bling intact! There is usually a young lady at the front counter she is in the back but comes out when you get there. Pretty girl always smiling and nice, she even told me my daughter dresses me nice and she had good taste while picking up my dresses. : ) read more

I retract my previous review and would love to give this place ZERO stars. I tried the "El Dorado Cleaners" on 30th & Highland (they're open until 7) but came back here because I had previously had a better customer service experience. However, leaving work at 6:15 today I called and said "I'm on my way, I'll be there before 6:30!" And the woman kept repeating "we close at 6:30." Fine. I pre-paid -- all I need to do is pick up. I called again as I was exiting the freeway and no one answered even though it was 6:24. I get in the door at 6:28 and the woman yells "we're already closed." So I say "I'm just picking up a pre-pay" and she responded, "ok you need to wait." She proceeded to do some paperwork and turn off all the lights before assisting me. Before leaving, I let her know that I won't be back. She was rude the entire time -- from the phone call to the in-person experience. I explained that good customer service keeps people coming back -- I hadn't asked her to stay late, I was there before 6:30, and for goodness sake, people patronizing your business pays your salary after all. She proceeded to tell me that she wasn't rude to me, so I informed her that I felt she was rude, unfriendly, and poor for business. She made me so mad because she started to yell at me again that they close at 6:30. She also said "anywhere else you go will also close on time." She also said I was only there a few seconds before 6:30 (not a couple minutes). If this woman can't provide halfway decent customer service during business hours, she shouldn't work here. Ugh!! Now I have to find a new dry cleaner. **I WOULD LOVE TO TALK TO THE BUSINESS OWNER...** read more

The price was great, but it took 6days to pick up laundry and after 5pm at that, and Bonita road at that hour is packed along with the dangerous attempt at leaving their parking lot! It's on a hidden curve! read more

I always go to this place for my dry cleaning needs. They are cheap with only at or around $2-$3 per piece of clothing. 2 day turn around on pick up time. The employees are nice and pleasant. They don't do the cleaning on site so I worry about my stuff getting lost and the parking lot they have is small and they share it with numerous establishments. Pros: - Cheap price for dry cleaning - Fast turnaround for pick up Cons: - Parking is hard to find - Dry cleaning is not on site Grade: 4 stars! read more

The worst Dry Cleaning place and the worst customer service by a so called Daisy.This is the worst service i have ever had. I took in a dress and picked it up just as dirty with the same spot so they sent it back. Then I sent a second one and the same thing happened, it came back with the same spot that was supposed to be cleaned. Twice in a row! At the same time I took in pants to get a zipper done and they took 3 weeks to do it and it was taken to the wrong location and it took forever to get. It is such an unprofessional establishment. The worst thing about this horrid experience is the awful customer service from Daisy and all the rolling of the eyes, sarcasm, smurks, and complete attitude problem. Just awful. To top it off they messed up my dress and I sent them the purchase receipt to pay for it. They didn't want to pay for it. This was just a nightmare. Avoid this awful place and crappy service!!!!!!! I will never go there again! AVOID AVOID AVOID read more

I am really disappointed! This is the second review I have submitted for "El Dorado Cleaners"; both have been disappointing. The price is great and the location is fairly close to my place, which is why I decided to give it a try. Boy did I end up regretting it!!! Not only did they manage to ruin one of my favorite coats, but a female employee even assumed that it was my fault since the coat hadn't been worn in a long time. Really?!! This coat was irreplaceable. I bought it in 2009 and had only worn it less than 10 times since San Diego has fairly "warm" winters. The leather sleeves were completely ruined, melted! I was never provided with a disclaimer nor a warning that mentioned that my coat would run the risk of being damaged. I was never asked to sign any form. I take very good care of my clothing and what hurts the most is the sentimental value that that coat had for me. It doesn't matter if you purchased it at a Forever 21 or a high brand store. I did not appreciate the employee's comment who tried to pin the blame on me or who wanted to give me $40 dollars for a winter coat that was in PERFECTLY good condition. I have yet to hear from the manager to compensate me for the damages.Second-guess yourself before you decide to bring your clothing here. read more

If you want your nice silk clothing ruined then bring them here. Owner is uncooperative and will not take responsibility for their mistakes. read more