My wife and I Traveled to Carol Stream to potentially purchase a Phoenix Cruiser Tony Junior had…read moregiven us a video walk around of the unit prior to our departure from Tulsa. First we would like to complement him on his presentation pointing out a couple of very minor cosmetic along all of the good. The coach was everything it was presented to be and we enjoyed our drive home. We would highly recommend Hometown RV, Tony Senior, Sue and Tony Junior were very knowledgeable, courteous customer focused. We met some of their employees who shared their commitment to customer satisfaction. My wife and I highly recommend Hometown RV

I think Sue and Tony were great, but the RV we rented really needed some TLC. Considering the…read morecondition, I don't think we got a value at $250 per day. Here were the top annoyances: Air Conditioning - Broke completely in the middle of our July trip, the mechanic said it was quite old and missing some screws. It wasn't possible to fix on the road, so we had no AC for 4 days. Sensors - Many of the key sensors were inaccurate. Ex: black tank level, water level. This proved very challenging for first time RVers like us, who didn't have a feel for how often to empty or refill tanks. Door - The screen door was missing a piece of plastic, which created a hole for bugs to come in and the door itself required a VERY hard closure to latch. My kids could rarely do it themselves. Awning - Not functional; directions in troubleshooting book didn't match type of awning on our RV. Generator - Shut off inexplicably a few times. Mattress - VERY old and worn. Electrical panel - Literally kept closed with duct tape and wouldn't stay closed. Easy to accidentally turn things off. Privacy curtain - Held back with duct tape. Easily knocked open.

Sorry to hear the most trusted name in camping equipment, sales and service have closed their…read moredoors! A great family business that was honest and fair... I will miss dealing with them when it comes to buy a new TT. They had a service tech that was outstanding!

What a pleasant surprise after mediocre experiences in WI. George and Dave are forthright,…read moreknowledgeable and honest. They have been in business many years and absolutely know what they are doing. If you call with questions, they will not ignore you or answer your questions incompletely or quickly. Looking for an RV?---you must buy here!

If you want to experience what it feels like to be treated as a human being this is the place to…read morego to. Tony worked with me from the start. This was an insurance claim from the renters insurance. I privately rented out my RV and the renter damaged it. Tony was very helpful the entire time. He will return your phone call. He will give you advice regardless which direction you will go. Best of all you are treated as one should be treated. If I did not have to sell my RV I would be doing all my service here. They did a great job! Thank you Tony and everyone at Hometown RV! 5+++ stars!!

I purchased a new motorhome from Barrington Motor Sales last fall. A family run business that…read moretreats you like family! The sales process was excellent-no pushy sales people here! They gave me a good price and went through all the systems upon delivery so we didn't have to learn "on the fly". There were a couple of issues that needed fixing and their service department was just as welcoming and pleasant as the sales department was! Thanks to Sean (owner with brother Bryan, second generation), Hank, our down to earth excellent salesman and Vince and Monica in service-you're pro's! I highly recommend Barrington Motor Sales-they are and continue to be my first choice for buying/servicing our RV's!

When a price is quoted at $220. And then changes to $390. And finally ends at $640. I wonder if…read morethey are crooks without integrity please consider this when doing business with liars.

Amazing parts and service! Honest and knowledgeable! Expert help and they went the extra mile.read more

Absolutely unacceptable experience with Jayco and Rick's RV…read more I bought my Jayco camper brand new just a year ago, and it has now been sitting in Rick's RV's service department for over a month for warranty repairs I was told would take two weeks. During this entire time, I have received zero updates unless I call them myself. Meanwhile, I am still making payments on this camper and paying for storage I can't even use because my camper is stuck in their shop. This has completely ruined my family's summer camping plans, and it is beyond frustrating that a brand-new camper should need to be in service for over a month without clear updates. To make matters worse, Rick's RV told me I could come pick up the camper without a working stove (which is under warranty) so I could use it. How ridiculous is it to pay $27,000 for a camper only to be told I can take it without a fully functioning kitchen because Jayco and Rick's RV can't figure out whether to replace the stove? The lack of transparency, accountability, and customer service from both Jayco and Rick's RV is outrageous and should be a serious warning to anyone thinking about buying from either company. They have my money, but I don't have the working camper I paid for, and they don't seem to care how this impacts their customers. If you are considering purchasing a Jayco or working with Rick's RV, think twice. Their customer service ends the moment they get your money, and you will be stuck chasing them for updates while your plans and wallet suffer. I am posting this publicly because I want others to know exactly what kind of service they can expect.

Bought my first RV on Facebook Marketplace. I had no interest in buying from a dealership. I've…read moreheard the nightmare stories (no support, no service, lies, lemons, etc.). But when I was looking for a replacement for my Class A, Vacationland had the exact unit I was looking for listed at a great price. Worked with Noah and Joel to walk the unit. Had my own inspector come through. The gave us HOURS to pick through the unit with a fine-toothed comb; they never rushed us or hovered. Honestly, it was the integrity of the team that made the purchase a no-brainer Had to get some work done on it after purchase and worked with Mark and Mike. I don't have a single complaint. Mark treats me like an old friend every time he sees me; asks me about my kids, remembers their ages. Mike gave me a demonstration of the unit before I drove off in it. Can't say enough how Vacationland has redeemed my perspective on RV dealerships!

Been having our Aliner serviced here last couple of years. Very friendly, helpful with any…read morequestions and timely service. Keep up the great work!

Professional family owned business! It is evident the pride they take in their business and…read morecustomer service was 5 star (deserves a 10!). We purchased a campervan with absolutely no regrets! I researched Petite in depth prior to flying in from California. All 5 star reviews and they answered any and all questions. There are lots of companies that sell campervans so for me to travel to Illinios to purchase a pre-owned van speaks for itself.

Put a 93 GMC camper van from them for 33,000 out the door 20 year-old bad tires he sent me driving…read moreon could've died batteries underneath the seat they didn't check. They were melting letting off toxic fumes as I'm sending out all these reviews all over making them shorter, cause it's tiring and really does no good but engine lights on brake lights on windshield washer fluid doesn't work both air conditioners broke. I mean I can go on and on it is what it is. They're liars bad people let me on for nine months if we're gonna fix it fix it fix it. They didn't do nothing. They're just their liars. They don't belong to a business here. Let karma get them. They affected me financially mentally physically every way thanks guys karma God willing.

Terrible customer service, never return calls. Technicians do not find the problem they make up a…read moreproblem. I was told I needed to replace my water heater and quoted a price of $1000. I looked up issue on YouTube and fixed it myself for $30. Stay away from RV Campers Inn.

I originally purchased my Airstream here. 2 years ago I took it in for a few minor service repairs…read morethat were covered under the warranty. While I was waiting in line, another customer was complaining about the service. I simply ignored it. when I got the trailer home, two of the six items were addressed. I was not charged for the repairs I told them all the repairs were not made I have no idea what they billed or to who. I recently called to get a estimate for lithium battery upgrade. I was told I need to bring the trailer in. After reaching out to other Airstream dealerships none required me to bring the trailer in for an estimate. I thought I'd give it another shot called today. No one answers. They will return your phone call in 24 to 48 hours. Ridiculous. Clearly, campers in does not have a handle on their business here in Chicago.