They make you sign up to there reward program but they don't let us use there own coupons ? Makes no sense I received and email for a free birthday chicken bowl and they won't accept it ? That's ridiculous , don't download the app it's a joke . read more

I ordered catering for pick up at 12:30. My husband arrived to pickup at 12:32 and was told that food would be ready within 15 minutes. FOOD was not READY 45 Minutes later!!!!! Trying to not be outside during the quarantine too long! End up being outside waiting for 45 minutes!!!! I would have cancelled it but my husband is a nice and patient so he waited. They did not even apologize for the delay. Poor service. Note I called one hour before pickup to make sure they will have food ready "Addy said yes it would be". Wrong.... read more

Ordered a grilled chicken salad and a side of macaroni. The salad looked like it was old. It had a lot of nasty yellowish/brown lettuce pieces, the salsa looked to be old, the chicken didnt taste like it was just cooked. The macaroni cheese looked greasy and clumpy, was not edible. Huge waste of $. read more

The staff here is always very helpful and friendly. I visit this location pretty often and haven't had any bad service. Would definitely recommend! read more

I normally really like El Pollo Loco for their grilled chicken thighs and sometimes I get a salad as well. Even though the place only had 3 customers inside at 11:30am on a Sunday, I passed up 3 dirty tables before settling on one near the back door. Um docking a star because of that. Our food came out quickly which was good, but the chicken was too spicy and so was the medium salsa. Its OK to have a local flavor for a local restaurant but chains should be consistent in their recipes. read more

This pollo loco in buckeye az is the worse for the 3 time i order tru the drive tru n when i get home same thing dry chicken dry rice n no taste on the bean just hot water tortillas stail...the only thing they did mess up is the small quesadilla..3 n last time i go. . read more

Now for fast food I must say El Apollo Loco is one of my favorites, but my visit today fell short of expectations, got the 1/2 chicken combo for $10, but I think the chicken was malnourished, cause it was so small I left hungry. also had the pinto beans amid broccoli which was tasty. as for the chicken it was over cooked and dry, such a shame. I would probably come here more often, but have had same issue before. this location is the closest to my home and still drive 15+ miles to get my El Apollo loco fix. glad they are opening a new one in the Goodyear area. let hope quality/quantity is better. Now for the service the staff is very friendly and prompt, that is one of the reason I have continued to come back. If this stars were based on service only they would have got 5 stars, but because of cost vs. quantity I will not go higher. El Apollo loco get bigger pieces of chicken, your price of a meal is not on the cheap side so stop getting such small chickens read more

Filthy, husband said pee and toilet paper all over the floor in the Men's Room. Floor had a puddle in the dining area. They are not sanitizing countertops where you order. Food was average, very small portions of chicken. read more

Sad to say that we didn't have a great experience. The wife's meal (chicken enchilada meal) wasn't very hot. Border line cold. My meal was okay, but not outstanding (2 piece combo). Not as flavorful as in the past. But when we entered the establishment, we were greeted by a very large black beatle crawling on the floor as we were ordering our food. Also, the drink area had some kind of plumbing problem. There was even a mop there as the staff would sweep the wet floor occasionally. Notice other comments about cleanness but not sure anyone is listening. read more

Messed up our order which they fixed, not really upset about that. Really what upset me is that I tried to call them to let them know so I could just come in and grab the new burrito but no one answered the phones. I called about 10 times... and every time it literally just cut off like the answered and hung up. So unprofessional- why is corporate paying for their phones if the employees can't even answer it? Horrible. read more

I love the double avocado chicken salad! I also love the salsa they give! This place should be busier but every time I go, it's dead! The chicken is amazing & the employees are always friendly. read more

First time there today and the girl was super helpful on what to get. Food is really good, I was surprised as I am picky. Definitely will be back! read more

Always great food! We like coming here for the awesome chicken and sides, but they seem to be under-staffed because the eating area seems to always be in need of cleaning. The chicken is great, but we sometimes decide to bring it home if the seating area is in disorder, which is far too often! read more

Use to go here all the time last time I went ordered a burrito and there was a huge hair in it. I went back to show them and they said I put it in there and that I was lying and told me to get out. Rude and unprofessional you got my word I'll l never go to this location again read more

I literally waited 25 minutes for an order of taquitos. This is unusual for this location, as I've eaten here before. I finally went to the counter to ask what number they were currently serving to get a feel for how close my order was and I was told that the orders do not come up in order, and that's why they don't call out numbers. She went back and checked and said my order was almost up. When I finally did get my taquitos, they were burnt, which added insult to injury. Not sure what was up today, but they didn't appear to be understaffed. Just mostly unorganized. To her credit, however, the girl behind the counter was very nice and professional. read more

El pollo loco on Watson in buckeye Arizona doesn't even deserve 1 star horrible management customer service. We also received a bloody chicken thigh and cold tortillas mangers didn't even care they were mad at me for getting bad food . read more

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First time at this location (drive thru). Chicken was what you'd expect from El Pollo (really good) and service at the drive thru was friendly and efficient. Will return. read more

This location usually does a good job on their food. I've rarely had an issue here. The quality is there with the flavors but sometimes the chicken pieces are smaller than they should be. Value over quantity is what I respect in the fast food business. I'm not a McDonald's type of person anymore because I'm not 5 years old. The food at El Pollo Loco is geared to be a healthier fast food option and I appreciate that. And that avocado salsa is great so long as someone didn't overdo the jalapeños or add to much water. read more

Plain, unseasoned grilled chicken. That's it folks. I'm not really sure what this place is about. The sides were kind of bland and not much else was offered except some plain tortillas and softish-greenish-greyish beans. Odd place. Odd food. read more

CLAUDIA is very friendly and has great customer service! She's very attentive and makes sure your needs are taken care of! The restaurant itself is very clean as well! If I ever travel back down here I will definitely stop by again. read more

I'll start by saying we really like El Pollo Loco and go here often. However, I'm tired of dealing with the same issue at this location and if the owner doesn't fix it I'm going to quit going here. Also, witnessed another disgusting issue here last night that others should be aware of. First, the issue that I experience every time we go here for dinner. We arrive around 6pm which is prime time dinner time. EVERY TIME the largest portion of the seating area is blocked off and everyone is jammed in the little section over by the drinks. There were so many people last night that customers were bypassing the blockade they put up so they would have a place to sit. I've never been in this location when they don't have the largest side blocked off. Why would they close off the largest section of seating area at dinner time with 5 hours until they close? They also turn around the garbage cans and only leave one usable at the front door so you have to carry your garbage through the entire restaurant to throw it away. This is just laziness so the employees don't have to clean the entire place at closing. The second issue, which appeared to be done by the manager (heavy-set Mexican woman in red shirt), needs to be addressed immediately. A customer ordered a family meal that came with tortillas, the customer took their meal to the table and started eating their meal for about five minutes and then noticed they were given the wrong tortillas. They took the tortillas back up to the counter and asked for the correct tortillas. The manger got the correct tortillas and gave them to the customer and took the returned tortillas that had already been handled by the customer and his wife at their table and set them down on the back counter where they assemble the meals. She passed a trash can where she could have thrown them away but made a conscience decision to reuse the returned tortillas. I was standing there waiting on my meal and watched the entire thing. The manager then was assembling a to go meal and picked up the returned tortillas, looked to see how many were in there and then put the returned tortillas in the to go order and walked the order out to a car waiting in the parking lot that had been told to pull around from the drive through window. This really needs to be addressed by the owners and until it is I'll not return to this location. read more

Excellent FRESH Mexican food. We enjoyed the new Layered Mango Avocado Salad and the Double Chicken Mango Tostada. Both were a very pleasant surprise! Highly recommend! read more

We've been coming here for a few years now. Not often but every once in a while. When we first started coming, I thought the food was pretty awesome. Since the, however, I feel like there's been a steady decline. Today just kind of topped it. The service was fine - nothing to complain about. However, the chicken was so DRY! And I saw a little bit of blood! When we first came here we bought extra chicken for left overs. Never did it again because although initially the chicken was yummy and juicy, the leftovers was dry and not good at all. That's what our chicken tasted like today. I was very disappointed. Needless to say, we probably won't be coming back here. That really sucks. read more

Terrible, overpriced food. My "chicken" burrito was just beans and rice. That must have been one skinny chicken.

We have come here a few times now. We find that for the price it is better than KFC across the lot. The service was good, as it usually is. We came in the early afternoon so there was not a busy rush going on. The dinning room was messy. The dinning room is almost always messy. Garbages can use changing and several tables needed to be wiped off. It seems that the chicken was kind of dry also. At least the chicken breast I had was. My wife said the leg and thigh she had was very tasty. The rice, beans, and mashed taters we good. This was one of the times that the salsa bar looked half decent as well. Usually it is disoriented. The avocado salsa is good stuff. To stop here for a better food option of real grilled chicken opposed to deep fried chicken. read more

I would have put one star, but as the service has always been very friendly and prompt, I added one more. The last time I ate here the chicken tasted raw and undercooked, and this is not the first time. I used to love their chicken burrito, but the serving of chicken in it dropped until you were lucky to get one bite with chicken out of three bites. The prices are not cheap, but they would be worth it if the food quality was there. And the place itself is always dirty and unkempt, isn't there somebody who is employed here who empties out the overflowing garbage cans, wipes down the dirty tables, and cleans the bathroom? I chalk it up to management, they need to step it up. read more

Had chicken 3 pcs dinner combo with soda Total $ 8.35 vs KFC $ 10.70 food: good service: very good discounts: seniors, vets, etc read more

Stopped in tonight 10/3/13. Just a regular el pollo nothing special and nothing bad. The workers were very courteous and asked me how my day was going. I had a 3 piece meal and a great time. I'll be back to this location. Oh and I bought a Mac and cheese on my way out and it was nice and fresh! read more

Great chicken very flavorful! One of the best El Pollo Loco I've been to ever.

I bought the chicken breast meal and I have to say I liked the flavor and tenderness. I would defiantly come back to eat here.

one star only because their chicken is on point. the salsa bar was a disgrace! the cilantro was yellow, wilted & rotting. the salsa was spoiled to the point that you could smell it! I brought it to the managers attention, asked her if she had fresh cilantro, she showed me the pitcher that had the same sad looking cilantro and said it was fresh. wtf? and when I told her she needed to change out the salsa, she said it was fine. I told her she was gonna get people sick, she rolled her eyes and disappeared to the back and never came back out. SAD! ALERT, WHERE ARE THE FOOD SAFETY INSPECTORS!? read more

I have got to say we got here on Oct 21 and I have ate at the Pollo Locos at least 7 times since, and it does not disappoint. I always get 4 pc chicken with 2 sides usually slaw, pinto beans, flour tortilla s. Delicious, make your own tacos and all the fresh salsas freshly made on counter to get as much as you want. They gave me a senior card with large drink $10.22 not bad. Chicken is so good, you want to eat it all encluding the skin. read more

I got the chicken salad, and its more salad than chicken. I counted a total of 6 little squares of chicken. For $8 I expected more chicken!

Went to El pollo in Buckeye. Not pleased at all, I watched the cashier Handle the money then go help dish up and handle the food without washing his hands or wearing food servers gloves. I did not feel good about eating the food, will not be back anytime soon. read more

I just started eating here when i got a coupon in the mail, i have to say that ive been missing out! this food is amazing, its always fresh and delicous! i went there for lunch today and got a taco salad bowl is was so good, and the people were so polite and full of smiles. I will keep going :) read more