I eat here at least once a week because the chicken is so darn good! And I've come to like their sweet corn double chicken salad too. Not a fan of the habanero chicken...too messy (but I love spice) just wish it was a dry rub instead of glaze! Always receive top tier service! So thank you very much. This location is newer, so it's a nice place. Check them out! read more

El Pollo Loco - Mexican Near Me - Tulare, California

Have been way too generous with this location. Now it's to the point where the encounters show a reckless disregard for the consideration and a lack of respect for the value of my time. I should also note that the individuals who are responsible for the hiring, training and supervision of these employees have been clearly negligent with their duties and it's becoming increasingly clear that there is an unnecessary disconnect in this organizational structure. Consumers are not responsible for ensuring that their orders are received as instructed. When a product is advertised the consumer expects to receive a similar representation of the item and should not feel deceived after the fact that the transaction has been completed. This location needs a reality check because the problems are created when those individuals who are placed in position show a disregard for their own responsibilities within the work place. The last few visits have been disappointing. I typically order a bowl or tacos. The last two bowls resulted in one being returned immediately for refund only. The second was only by force because i had $5.00 off and ordered chicken tortilla soup but they did not have any available so I had to opt for a pollo bowl instead. That bowl was worse than the previous pollo bowl order that i had to demand for a refund. I also indicated to the employee that the cost of soup was slightly more than a bowl and she did not suggest to refund the additional nominal cost or offer anything else that would make up for price difference. The employee offered an order of soup "whenever we have more soup" and claimed that she would write my name down to ensure the other employees were aware of this consideration. Since these allegations were quite vague i explained that my circumstances are not really fixed to only one general location. However I don't think she understood the point so she just continued to repeat her "offer" to compensate for the current order inconvenience. I would have returned the substituted pollo bowl order but since there is no cash value for rewards that was not even possible. She should have refunded the difference in cost because a bowl would have been $0.00. Or offered combo upgrade since I did pay extra for the tortilla soup order. Also, returned the following week thereafter to inquire about restocked tortilla soup and the employee looked at me like why I was asking. he expressed confusion and said he wasn't sure what i meant because they typically always have the soup available. I contemplated explaining what occurred during previous visit but this dispute was not even worth the effort. he did not know anything about this alleged soup offer to make up for the previous "inconvenience" Prior to the 2 most recent visits I ordered one taco. Refer to visual. Something told me to look inside the foil before I proceed to depart from the area. I returned back upon discovery and the same female seemed confused by my concerns. I said I do not want this and expected her to immediately understand how this point was valid. She then asked if I wanted her to remake it? as if I drove back to the location for no reason other than to waste my time carelessly. I repeated the statement and she seemed to get the point finally. The second result was still ridiculous. The same employee showed no concern for the fact that this order should have been made right the first time or consideration for the the loss of time expended to mitigate these careless actions. Conclusion: I cannot recommend anything about this location and will not be a returning patron indefinitely. read more

El Pollo Loco - Taco Chicken Taco al Carbon - Mexican Near Me - Tulare, California

They made a mistake with my order but went above and beyond to fix it. I really like this location. Great food and great customer service. 5 stars all the way! read more

Was not pollo loco how I remembered- beans were cold and bland. Chicken was inedible being literally crispy and dried out - I had to ask for new chicken bc I could not eat it. It was real bad and I left still hungry after I paid so much money for trash food. The folk working there had no idea or care about what they were doing. Will never go back to ANY el pollo loco as like many fast foods they are not what they were and are too expensive and blatantly substandard. read more

Food and Service, the chicken was not what I am use to getting it was over cooked and the chicken was so skinny and it was not worth the money I spent on it read more

Don't advertise crunchy chicken tacos if you're never going to have them available. Been here 5 times and each time they don't have them.

Well, I will admit that when this location first opened the food was amazing. Now it is really hit or miss. This is the second time they put disgusting looking avocado on our tostada bowls. We had to take it off and if I had more time, I would have taken it back. read more

El Pollo Loco - Mexican Near Me - Tulare, California

The food was good per usual. But this isn't about the food. We went today and about 40 minutes after, my mom's debit card which she used to pay for the food here in the drive through, was HACKED and used to make a payment at a Walmart. BE AWARE of the drive through employees and make sure that you can see when they charge your card!!! Or pay with cash if you can. These scams are no joke. The cashier which helped us out was female. So be aware at this location especially in the drive through. read more

This place is so hit and miss, it's so disappointing!! My biggest complaint is there stale chips!! They should be tasting them throughout the day. We've been to this restaurant more than I care to admit and 75 percent of the time the chips are stale. After we're home from the drive thru I am not going to go back and complain. So disgusting!! Save yourself and don't go here!!! read more

The food was good, but the interior of the restaurant was totally off. We walked in 3 kiosks on the counter(have not been in a fast food restaurant in a bit). We ordered our food, and went to find a seat. Most of the table were dirty. The front counter ticket machine was piled up with tickets, it almost felt abandoned. All that to say although I would come back and order take out, because the price was ok and so was the food. I do not think I would ever go back inside. read more

El Pollo Loco - Double chicken Protein bowl - Mexican Near Me - Tulare, California

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When I walked in the place was empty. It still took them 20 min to hand over the burrito. There was a muchacho cleaning the grills spraying a blue chemical onto it while chicken was still on the grill. No bueno. They need to remove chicken before using chemicals to clean the grills. By the way the fountain machine was out of order. read more

This is by far the slowest drive thru El pollo loco in the Central Valley. Had to eat here twice this week and both times over 10 minute wait. I wouldn't even write this review if the cashier at least apologized or acknowledged the extra delay. read more

The restaurant was dirty, we waited over 30 minutes for 2 burritos that were cold. We were told wait was due to waiting on fresh chicken as the other people in that ordered after us got their food and watched numerous cars go through the drive through. Had high hopes for the Tulare restaurant as other locations I've been to have never disappointed. Won't be coming back or recommending here. read more

Love the chicken but that's all. They have gone completely self serve. All ordering done on Kiosks and no one to help or answer questions. Sides were tasteless. Tables were sticky. Not a pleasant experience. read more

what can i say. this is my 3rd time eating here, and the chicken is always dry and hard. food has no flavor what so ever. i just left there and they gave me a hook up only because they were selling their old stale chicken, and nasty tasting mac & cheese. i guess i start driving back to visalia during rush hour because that's the only time you can get good food from them as well. i wish the ceo or regional manager would just pop up as a regular customer without them knowing to see what they are selling. i need a refund period read more

El Pollo Loco - Old Dry Burnt - Mexican Near Me - Tulare, California

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Are always out of chicken. They are a chicken place. It's ridiculous! I just don't understand this and it's not once it's almost every time we visit. They'll never make it as a business if they don't step up. read more

I ordered my food at 12:34 PM and received it at 1:15 PM. I won't be returning again.

Came through the drive-through to order a eight piece family meal. They told me they were out of chicken and it will take four minutes to pull forward. It's been 20 minutes and still no chicken. This place will go out of business just like the one in Porterville. For some reason, they just don't know how to run their business. read more

Wow order the polo bowl combo and a churro got home churro had next to no cinnamon on it dry as a popcorn fart I opened the bowl only to find out it was over half empty wtf??? Really if your gonna charge full price for some give them the full item smfh first and last time I'll go to this location I've never had such a tiny amount from the one in Visalia to me it's worth the drive to get what i paid for not to mention their drive up light is insanely bright who's idea was that?? Maybe figured if they are blinded by the lights there they won't see how bad they got ripped off?? Ugh read more

Great food , service was amazing staff is always pleasant and restaurant is always clean and inviting

I had to create a Yelp to write this review. I went today to the Pollo Loco just to find out the location ran out of chicken at 2pm. I cant believe that. The manager was useless and unhelpful. She didnt even apologize and just said it was out of her hand. I wouldnt return back to this location. Needs new management read more

The customer service was non-existent ( you order through their kiosks and wait for them to call your order out ) . The tostada was good but the chicken was a bit dry. The guacamole burrito was mid and the cabron tacos were mid. We waited a little over 10 minutes for our food before interacting with one of their employees ( Ulesis ) . The restaurant was nice and clean. All and all 3 stars. Shouldve went to Del Taco instead. read more

Delicious tostadas, burritos, chicken tortilla soup, and churros. Gotta try the mango lime agua fresca and the Mac n cheese is the best! Super quick and easy to order at the kiosk but helpful staff are available too. read more

Chicken was very dry. but the customer service was good not sure if I will be returning