My chicken was overly blackened and very dry. Flavor was good as always. Avocado stuffed quesadilla was very good but everything very expensive even before the $20 hour wage increases has gone in. Think I'll BBQ my own chicken in the future.. read more

. My fiancé went to the drive thru and when she got back home realized half the order was not given. Spoke the the manager who was very apologetic and said she would add an extra side for the inconvenience. Went to pick up the food and the same manager (Myra) acted like she had no idea what was going on and kept it like that until I got upset and then she mysteriously remembered the whole order which was left and who she spoke to on the phone. Horrible service read more

Over $14.00 for the worst, absolutely horrible "food!" Wings and leg lovers "specials" and the size of legs and wings were smaller than those on a Cornish game hen!! They had no taste, except burnt! No seasoning at all! Dried out/charred/old and miniscule pieces of what definitely does NOT qualify as chicken!! How in the world do they get away with selling this??! I'm totally done with this rip off place!! read more

Wow! this the best chicken ever the tacos are bomb and the service is great there so nice and the ambiance is so clean

Came in late Yesenia was great . Very pleasant and help full. Great customer service skills.

This restaurant has a great service with providing for its customers and has great employees working with them!! recommend going here!

Wonderful service!!! Good enthusiasm, perfect customer service as well as a clean environment.

I was second in line... for 13 minutes 1 girl taking orders, getting the drinks and handing out the orders and whenever someone needs salsa or a napkin, she stops taking an order and satisfies them first I walked out not ordering, I live 2 miles away, I'm a regular Now I'm done read more

I went here close to 8pm last night to get a meal because I had been delayed for hours got off work very late and was starving and needed something quick. I went through the drive-thru. Well, after I got home, I saw that they did not give me my salad. I was way too tired to drive back and ask for it. I was still really hungry after. read more

Very friendly great customer service!! they were very speedy with serving out food and the food is always good.

Honestly I like pollo loco and this was the first of many stores that was fast , friendly and so reliable! The food is amazing and I order a lot they did tell me to wait and it was worth it . They reviewed my order and asked if I need anything else and I felt so happy my order was complete! The store it self is clean and very spacious! Thank you will be coming back again! read more

This place is slow can never get your order right. My wife had to take her back her burrito two times. It was supposed to be chicken avocado burrito but apparently they don't put in the avocado or the chipotle sauce and no sour cream as it says it comes with. Thought I'd get this place another try but has not improved read more

I when this morning and the service was great! The crew was so friendly and the restaurant was very clean and the flavor were excellent! This is May my first time coming to this restaurant and I always have a great experience! I highly recommend this place ! I love the coupons ! And it doesn't matter what time you go you will get a great deal and service!! It's amazing how the manager in the morning does everything by her self it was 9:35 and she was taking orders in drive thru and preparing the orders at the same time ! And then she took my order and prepared for me! A loud shootout for her! Love coming to this location every time I get! I really enjoy my food and The service read more

pollo loco in Hesperia, really good and fast service, the chicken and shrimp tostada is delicious.

Todays burnt up 16 piece family pack. Embarrassing to feed my family. Ordered through app. Picked it up in a nicely sealed bag. No wonder they didn't want us seeing it before we got home. You know it's bad when you can't tell if you are actually eating chicken or bones. read more

El Pollo Loco - Mexican Near Me - Hesperia, California

El Pollo Loco used to be my favorite restaurant. I am very disappointed in the service and quality of the food. I went through the drive thru and paid with cash. Cashier ignored me and tried giving me all coin change. I asked for dollars and he said all they had were $20's and $50's. I said, what about the other registers. I don't understand why he didn't have his manager change over his register with smaller bills. I felt like the person was being lazy. I ordered the double chicken bowl. When I got home I almost gagged when I opened it and it looked like bean soup. There was very little chicken and it seemed like lots of skin and fat. I couldn't finish it and ended up throwing it away, along with the money I paid for it. Not going back! read more

Awesome staff Valeria and Gabriel were fast to get us our order in drive thru management and staff are awesome

Food is fine except chicken super salty. Easy fix hope they read this. Service good and fast.

Worst service ever. Asked for the avocado chicken salad no avacodo. Then I I asked for no avocado but extra dressing. Come to find out I was charged extra for the dressing. Seriously?? I got no avocado and your going to charge me for the dressing. Then get the dressing and it's covered in dressing in the drive thru. Ridiculous. I'm surprised I was not charged extra for the napkins I asked for. read more

Missing half my order. Knew I should have checked but I trusted them. Now my foods cold and I had to make two trips just for the food I payed for. The location look likes it was staffed and there was not a long line. read more

This location has stepped up their game in the last couple months. The staff & managers are very friendly, fast & helpful. I usually come in about twice a week for the chicken tostadas, the last time I went they offered me the new beef tostada and I enjoyed it. I usually go through the drive thru because it's faster but I went inside this time & was impressed on how clean it was! read more

Went in tonight. This was my son's chicken avocado burrito. Um...there was no avocado and just had shredded leg meat. It has lettuce in it. It's not supposed to have lettuce. The next item is the Double chicken Avocado Bowl. Full of shredded leg meat, supposed to have green salad, instead full of iceberg. This salad is almost ten dollars. And the avocados were brown. And no salad dressing. I understand running out food, but at least have the courtesy of being up front with customers so we could choose something else. I'm not happy read more

El Pollo Loco - Chicken Avocado Burrito - Mexican Near Me - Hesperia, California

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Ordered the loco side salad and this what I got, half a salad. Definitely won't be going to this El Pollo Loco anymore. read more

El Pollo Loco - Ordered the loco side salad and this what I got, half a salad. - Mexican Near Me - Hesperia, California

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Visited yesterday for a work lunch, food was great service was awesome! Always a pleasant experience and delicious food. Thank you!

the food at pollo loco is good it has a lot of flavor and the service is amazing the workers are so sweet the ambiance is such a hispanic vibe read more

We ordered to eat in and didn't get our food for 45 minutes!!! But people came in after us and got their food right away i had to speak up i don't recommend this place read more

The very unreliable DoorDash delivery service that El Pollo Loco uses cancels orders whenever the driver decides they are too lazy to deliver, even when a 20% tip was provided. The map showed the driver was blocks from the restaurant, never even getting close to our home nor did the driver bother to call for directions. DoorDash holds money for 7 business days which is criminal when they could just do an immediate refund. Never order online from this restaurant for delivery if they continue to use DoorDash. read more

Love this place!! Food is always fresh and made to order; my go-to for a fast food healthier choice.

Worse 20.00 I ever spent. I can't believe they put this over cooked and dried out chicken in my to go order. The huskies even turned their nose up at it. I blame the manager for lack of supervision. read more

El Pollo Loco - Burned and dried out chicken. - Mexican Near Me - Hesperia, California

Went to Pollo Loco today for chicken and the customer service was excellent from Victoria. I asked for a couple of things and she was very helpful and pleasant. The food was great as well. Hadn't been there in awhile so it was nice to have a good experience. My order was to go and done in a timely manner. read more

Several people sleeping and/or living in the outdoor dining area. I visited this location a couple nights ago going through the drive thru. As I waited in line, an unknown male standing in the outdoor dining area, glared at me. He looked like he was attempting to stare me down or intimidate me. He was not eating or drinking, he was loitering. There's a serious problem with vagrants loitering in the area. As I drove towards the pick up window, I saw 5-6 other people sleeping on the ground in the outdoor dining area. They appeared to be sleeping on pads and were covered with blankets or sleeping bags. I find it hard to believe the people working inside didn't know people were sleeping and/or living in the dining area. What kind of restaurant allows people to live/sleep in their outdoor dining area? It's supposed to be for customers not vagrants and or homeless people. I won't return to this El Pollo Loco. I'm probably going to contact city officials to let them know what's going on at the location. El Pollo Loco is not a homeless shelter! I'm pretty sure El Pollo Loco corporate doesn't want individual stores acting as homeless shelters. read more

G R O O O O S S , absolutely gross and disgusting. The female cashier (around 7:30 pm) was taking orders, handling money from the ordering customers, serving food and issuing to go cups (which she put her fingers inside the rim) without washing her hands after handling money. How nasty could you be? And what kind of pigsty did she grew up in? We are thought as children that money is dirty and we should wash our hands after handling money especially if we will be handling food. I tend to wonder how many people she has infected with the COVID virus? People, please keep your eyes open when ordering from these places. You will be shocked at what you see. BTW, I don't have a food review because I walked away after my observation. read more

When things are right, it's only fair to give credit where credit is due. We decided to give this location another chance, and we were very pleasantly surprised. Maybe management really does pay attention to the reviews here on Yelp, and really do make improvements where needed. We have been here now 2 times since we finally blew our tops over what was lacking in both service and food quality. Both of the last two times, the food was very good, the person taking the order took the time to get everything right, and the person at the window made sure everything we needed was in the bag. We are sure glad that things seem to have changed for the better, because El Pollo is our favorite of the fast food chicken places. Hope this improvement continues. read more

The young man who took my order was rude and seemed to be in a hurry. Very disappointed with everything about this location First el pollo loco I ever went to that would also not upgrade the sides to a large for the extra charge also. read more

The issue has been resolved. Although when we went back, the supervisor that my husband spoke to on the phone, lied and said her name was some other name!‍‍‍ read more

This was another great meal at El Pollo Loco. I am obsessed with their new bowls, way better than a salad, tons of rice, breans, guac and oodles of cilantro, onions, salsas and the freshest, GREENEST (Do they dye them?!!) jalopenos you have ever seen. All this for $5 I am happy. For main street Hisperia its a really nice, newer location, great service, we have tried so many different things here and never dissapointed. read more

Seriously ?? My food was riddled with chicken bones. I didn't ask for marrow in my food. This is only some of it. So gross eating chicken and then start chewing on bone fragments. read more

El Pollo Loco - Mexican Near Me - Hesperia, California

Lunch time.... and in s hurry. So stop at this El Pollo Loco. They have a 10 piece for $10. Order it.. Get to window and its already coming out of window for me. Does this happen? Not at other El Pollo Locos. Plus they have military discount other El Pollo Locos don't. The chick fell off the bone and was perfectly seasoned. Never have I gotten the chicken so good. Maybe manager was cooking I dont know, but lady at window was awsome too. 7th and Main st.... you guys rock on drive thur... keep it up. read more

Got the 12-pc leg and thigh family meal. The chicken legs were SO DRY, that it was like chicken jerky! Couldn't chew the skin at all. Very disappointing! The beans, rice and corn were fine. The salsa is in those little tablespoon-sized containers and they were only half full! VERY DISAPPOINTING! read more

Again the worst experience. I had given up on this place after the last horrible burnt food but decided to give it a try. This is what I got. Please see picture and DO NOT WASTE YOUR MONEY HERE. The rest of the meal was a breast that was burnt and dry. The salsas were not usable. Had to make my own pico de Gallo. What a waste of time and money. Never again. read more

El Pollo Loco - An extremely burnt hard as a rock wing. - Mexican Near Me - Hesperia, California