Every time I go here they forget to give me something today my drink for like the 4th time I'm done with this spot I'll take my money else where read more

Bad customer service Shorted my order Called and complained Manager acknowledged the problem Drove 15 miles round trip to get my food Manager wouldn't show face but employees didn't know what I was talking about but gave me my food. Unprofessional customer service Will not patronize this establishment anymore My personal opinion read more

I have eaten here numerous times. I have given them many chances to better their quality and service. I normally enjoy El Pollo Loco's delicious food. This particular one should change their name. The chicken is usually burnt and dry. Many times I have been told they are out of different sides during lunch time. My husband and I had dinner tonight hoping to support local businesses. This is one I will no longer support. The chicken in the two piece meal and burrito was burnt and tasted odd. The salsas were bland. The manager on duty was rude to my husband when he asked for chiles salsa and napkins. Needless to say we will not return. Since we live and work in the city, I will also let my colleagues know of the horrible food and service we received. read more

I just went through the drive-through maybe an hour ago or so and Cassidy who took my order was absolutely amazing it got busy and I did see cars a lineup behind me and I know the car right after me had a complicated order and just the way that she handled the situation was absolutely amazing coming from someone like myself who has worked fast food for a really long time I know it's not easy and I don't think fast food workers get enough credit for the amount of work that they put in and so I just really want to make it known that Cassidy was hands-down amazing the way she handled the situation The way she was still so calm and provided me with the best customer service that she possibly could given the situation and needs to be recognized so thank you so much Cassidy you're amazing read more

I dont even know where to start on this one I have been to this location 2 times and both times I was disappointed the first time I ordered a chicken avocado quesadilla I was disappointed at the fact that they couldn't even cook the cheese correctly it was like they too the cheese out of the fridge after they had cooked everything and thrown it in this time I went for there burrito and there chicken wasn't only dry but very salty there beans tasted burnt all in all it was a bad experience i went during the night the first time and thought you know what it mite just be the night crew but today I went in the morning and found out the hole staff sucks read more

I had this place and haven't been to it in awhile and loved the place it was nice and clean bathrooms are cleaned well and all the workers were helpful and especially the manager working there was great with her service will come back again. read more

This is the worst place I've ever eaten at. All the food was disgusting with no flavor and cold. They forgot our sauces and didn't even give us forks or napkins. read more

This Pollo loco is a good place to dine in the employees are nice and they always get my orders right

Extremely impressed with El Pollo Loco on Main St. and Maple! I came the other night to pick up dinner and they had no chicken! Tonight, decided to give it another try. Before I placed my order, I asked if they had chicken, since they had run out the other night. They did, so I placed my order and drove to the window. The manager told me that she had heard about what had happened and was going to take 20% off! That is what brings back customers, besides the good food! read more

Horrible customer service from all the employees that I've ever encountered. I work with DoorDash and they continue to mess up orders, they try not to make eye contact and they are rude when you do ask for help. Also this restaurant is always dirty! Will not be back at this location ever again! read more

We had Baja shrimp tacos $6.99 for two tacos, and bacon avocado tostada salad $6.79. Apparently they have a problem with people taking drinks because they keep everything behind the counter. We wanted tea and had to ask for it. The gal who took our order did not know anything about the food, she could not answer our questions, forgot to give us a few things. We needed to use the bathroom. No towels, no toilet paper, no soap. Decent food, but not the best customer experience. read more

El Pollo Loco - Wanted to try this tostada salad at El Pollo. It is surprisingly good. The service was lacking though... - Mexican Near Me - Hesperia, California

If I could give them a lower rating I would. Every single time I go to this location I have a problem. Going back to give them the benefit of the doubt but the continue to mess up. I recently received a free meal as a birthday gift on my mobile app. I went to this location to use it; they tell me my totals is far more than it should be when the meal is FREE! This location will not get another dime from me. read more

I have N.E.V.E.R. felt super welcome in an El Pollo loco but the food is healthy and tastes great. But.... Today? Today I experienced the happy, super welcoming young gentleman behind the counter (Let's call him... Epic) and smiles from the rest of the employees that seemed to to radiate from his personality. Good job dude! And keep up the good work. The fast food world needs more enthusiasm like that! Thanks for the hassle free order modifications as well! read more

This El Pollo Loco used to be good. This time we went was later in the evening, so they were sure to serve us the chicken that had been cooked on the grill the longest. I practically had to dip my chicken in my glass of tea so I could eat it. It was just that dry. I will drive 15 minutes farther for Juan Pollo next time I am craving chicken. read more

Whenever I talk to my friends or family about what the "best" fast food joint is, they almost always say In-N-Out. And I never know why - because El Pollo Loco is clearly superior to anything that In-N-Out has to offer. The food is always fresh, the ingredients delicious, and all of the workers at this branch run a very clean establishment. When I'm in the mood for a quick meal in Hesperia, El Pollo Loco is always my first choice. read more

The el pollo loco on maple and main in hesperia DO NOT honor theie coupons. I have a coupon for the family meal deal for $ 20.00 for legs and thighs and 3 sides. Two times I went there and said they do not have it and is mixed okay? The first time I said NO give me my money back and then miraculously all of a sudden they could honor my coupon. I went there again tonight same thing happened, but the didn't take my money so I told them to give me back my coupon, in which they did. I drove over to Bear Valley and Amargosa, and they did not hesitate to fulfill my order. It is a shame I have to drive across town to get the order I want from the same restraunt chain. They should not even get one star but unable to post with 0 stars read more

This is probably my first and last time I'm at any place like this. Especially this one. Although I am Vegan, stopped here for a family from church. Told them order to go.. and ours was for here. #1 They gave part of of the to go order in with ours. #2 they put my husband's tortillas in the to go bag. #3 his wing looked like a burnt piece of coal. Told him to bring it back, we had no time..#4 my bean and rice burrito well actually looking for beans.. could of counted maybe 5 beans total. and it was so small think I got a kids burrito. Food was not even warm, let alone hot.. last time my husband was at a pollo loco, he had a feather, so needless to say.. he was skeptical to come read more

Service was okay could be better takes a little long to get food food was good as I expected thanks

Road trip with my family... best el pollo loco I've ever been to. Such a nice staff! Clean! Food was great

I typically don't eat at fast food places, but on this day I hadn't had breakfast or anything yet for lunch. I chose this place since it was close by. Located at a busy intersection, but easy to get into the parking lot. Large parking lot and plenty of parking spaces since the business shares the parking lot with a brand name grocery chain and some other businesses. The drive through was busy, but the inside dining area was about empty. Ordered the Ranchero burrito meal. Large burrito with some chips and a med. drink. They have a salsa/hot sauce bar off to the side next to the drink dispensers. It's fast food, it was good and at a right. I can't complain. read more

Probably one of the nicest fast food employees I have encountered yet. His name is Eric. Super upbeat and thorough with my order. You don't see that often. read more

Why is the Pollo Loco chicken up the hill always so dried out and sad? The one I used to frequent when I worked in Woodland Hills always had perfectly cooked, moist and delicious chicken. What's up with that? The wrong-way sign at the end of the drive-through says "You're doing it wrong," which always makes me think of the "Ur doin it rong" lolcat meme. read more

very good costumer service the manger and the staff we're really nice they took my order and within 5 minutes I got My food and they gave me everything I ordered correctly and they made sure I had the sauces I wanted before I sat down to eat I will definitely be eating here more often such great food and staff. :) read more

Alright so i have just recently become a fan of el pollo loco. Im absolutely in love with their cilantro salad dressing. Its amazing and they dont charge for extra! This is my location that i go to usually in the afternoon with my little ones. There is one girl working there who really stands out she is absolutely the best worker ive ever seen and everytime i go there she does a better job. All of the other ones need help from her a lot. Her nametag says princess laura and my son has a huge crush on her. Lol but he is only 4. I went here yesterday and the girl who took my order through the drivethru had to have been new and she was messing up right and left. So i drove up to the window and princess was there. She fixed everything and i left happy. I work at a restaurant and i want to recruit her but i know that without hwr, el pollo loco would die at this location. read more

My husband and I had an awesome experience on April 28th thanks to the manager Fred and staff. We had to call in a big order for a birthday party we were throwing in just hours away and the entire staff did it in just an hour! What team work! We were so glad they were able to do this for us as we originally had an order with Wood Grill Buffet that was put in a week in advance and when we went to pick it up we were told they didn't have our side dishes because they didn't order enough food that week which was a lie because a big party of 40 came in as we were waiting for our pick up. Needless to say we cancelled our order with Wood Grill Buffet and went with tasty and efficient El Pollo Loco on Main Street in Hesperia. Thank you again Fred! You and your staff really pulled it off! read more

Recently I had a party and needed some catering done quickly. I called and spoke with the manager Alfredo who was very helpful in setting me up with a package that I needed for my guest. The day came for pick up and it was ready right on time with all amenities that came with it. I was even offered more salsa on the house for my services. People were helpful in accommodating what I needed and when I needed it. Thank you el pollo loco for helping to make my event spectacular. read more

I was here last night and the food was great, partly because I was very hungry! But, the burrito I had was awesome, I got the #10 Chipotle Burrito! It was a tasty, not that spicy burrito. The flavor was great and the options they for salsa are good also if you don't think the Chipotle sauce that's included is not top notch for you! The service was good! Especially when our order was ready, it was fast and efficient, everything was good. Their place is very clean and comfortable to! The weather upthere is quite cold in the winter, so make sure you put on something warm when you go up there and eat! I don't usely recommend fat-food places, but this chicken place is as option for me. I definitely recommend this place... read more

This was our first time at El Pollo Loco and it was a nice experience even though they ran out of Avocado they made up for it by offering extra of other items. The ladies were very pleasant. Beth V. read more

I love this el polo loco. They are so friendly and the food is fresh and tastes great.

Poor service. Charged me 4.95. Ive gone there everyday for the last week and paid 3.30. Then they only gave me one green sauce with my bowl that was almost empty to begin with. read more

The food is okay, but the personnel is lacking in every way! No one smiles, no people skills, no thank you given and over all I felt like I was not appreciated. read more

I come here and other pollo locations pretty often on my lunch break when I want a small portion of nicely cooked chicken and some awesome mac and cheese. Not to mention the flan is back. All sounds great right?. Here's my story. I walk in to an empty lobby. Was greeted and asked what I wanted. I ordered a 2 peice leg and thigh, Mac and rice and a flan. Ok. Girl behind counter asks my name . She spells it lean. Like lean beef.. Ok so now I've already got my drink and my salsas set up and I'm thinking , wow this isn't usually how long I wait. Then she calls three groups up.I noticed 4 flans on their tray and I smiled. Glad it's back. Ok so waiting another 5 to 6 so in total it was about 25 minutes. Finally she calls lean beef up, thats me remember.My meal is across the room . She says we dont have any flan. My heart sinks. Oh well .. I get some chicken anyways. She asked if I wanted churros and I snarled nooo. She then asked if I wanted the money back. Well yes I said, as this made the most sense. Refund me for the 2 dollar flan. She then hand me 8 dollars and some cents. At first I stood there with my paw open. I thought briefly that since they messed up they were comping my food. Then I look down and then up and asked if I can get my food. She says no. You wanted a refund. ... only for the flan I said... I still want my meal that's now steaming in my face. She moves it and says you can't have it . You wanted a refund. Umm, I say. I still wanted the meal... you can't have it.. what?? She turns to her manager who isn't there and says hold on.. this entire episode up until now has been a 40 minute endeavor. As she disappears I turn and gather my things off my table I set up and immediately leave. I tossed my soda on their sidewalk as my thanks to them for ruining my one hour lunch out of a 16 hr day. Is this how you treat customers? Like I said, I am a regular el polloer. But not anymore. I will never return to an el pollo Loco ever again. Nor will I recommend them to anyone. The rudeness of the staff befuddled me. I wanted to pay for my meal even sans custard. No apology or anything. From anyone. I'm a busy doctor and don't have time for children behind a counter to withhold food from me. Go throw out the 2 peice chicken you wasted because you just wasted a customer. read more

El Pollo Loco is by far one of my favorite fast food places. It's one of the few places you can go to and not feel totally guilty about. I normally get the pollo bowl which is a bowl with rice, beans, and grilled chicken. Delic! I also love their tostada salad. Beans, rice, lettuce, chicken, sour cream, and your choice of dressing. I put hot sauce on top and it's sooo good! A must try here! read more

Used to like this place, not so much anymore. Just got a chicken tostada salad that cost $6. Had NO chicken AT ALL! The shell tasted bitter, like it was fried in old oil. Didn't notice till we got all the way home. I pretty much paid $6 for a spoonful of rice and beans and half ahead of lettuce! Guess it's time to stop eating out, even at the "healthier" places! read more

Only had like four tables that were non dirty I ordered Mac and cheese and fries but instead I got a full plate or fries.When I got my food my chicken wing was cold. An employee threw a bag or trash 2 ft across the restaurant read more

If i could give this place 0 stars I would. Every single time I come here they mess up my order and the only reason I continue to go here is because my manager likes it. At this point it feels like they are doing it on purpose. I am allergic to dairy and they always mess it up. I never wanted to call corporate but at this point I'm going to because it's not okay for them to continue to pick on certain customers. read more

Always the unhealthy chicks that have attitude! Smh called her like 3 times each time getting louder and nOthing! No smile no greeting, just angry lady's smh read more

I really really like El Pollo Loco because they give alot of food for what ou pay and their BRC burritos are just that good, but as much as I love them I will not be going back for a long time because a piece of chicken got into my BRC and I got food poisoning from this one :( read more

I'm giving three stars to be neutral. I went in with my mother, and we ordered some avocado quesadillas. We both decided to upgrade the the "meal" for "$1.00 more." They charged us $1.50 more instead. Long story short - the cashier spent five minutes trying to justify over-charging me, because "That's how the register rings it up!" I spent another ten minutes convincing her to "Stop over-charging me, look at the prices on your menu, and do the math." She FINALLY figured it out. I figured out that the prices weren't worth the trouble. I won't go back, but go ahead and overpay for your chicken! read more

Visited this location a few times .. Its my dads fav location but a hit or miss for me usually.. This time they were busy however, I received good customer service from Jennifer. My food was to go and it was ready fast, not pricy, n good! Juicy chicken, yummy sides ... read more