I will never eat at this location ever again. I just ordered a burrito. One gal handed another gal my bag but opened it up and showed her something and said something in Spanish and the both started laughing. I didn't know what it was cause I was in the drive thru. Started driving and reached in the bag to grab a napkin and the interior of the bag was all wet inside. Got back to work and a green sauce was spilled at the bottom. Very unprofessional and probably a dirty location. And Jessica B who responds to reviews you're clearly fake so don't reply to mine cause you'll just post the same response you do for everyone. read more

The food is great,and service is amazing.They have a very kind and honorable crew. My husband left his wallet at the dine-in section and we called two days after to see if it was there ( we were looking for it everywhere) and they told me they had it. Once I picked it up everything was in place. (Yes,there was cash in it yet we got everything back) Like definitely will be back soon. read more

Great place, fresh chicken and salad , and good customer service. Staff are helpful. Really recommended! read more

El Pollo Loco - Delicious! - Fast Food Near Me - Indio, California

EXCELLENT CUSTOMER SERVICE! Thank you Ladies, it's hard to find good customer service nowadays, I appreciate your patience! Thank you from a tired cranky Mama! read more

Very disappointed service was lousy ordered two meals. Gave miminal sauces .. Dining room discusting .. asked staff to clean tables in dining room manager said they send some one to the table.(never came ) avoided .. Staff on phones - cleaned our own table. Cashier rude asked for plastic wear Acted like in was an inconvenience .. read more

Very clean, Very fast, great customer service. Food is a lot healthier than other fast food options

I never heard from El Pollo Loco, either by phone or email, regarding my complaint. It is obviously an autobot that responds. I will NEVER patronage El Pollo Loco again. read more

I haven't been to this pollo loco in a couple of years, and i literally live down the street, but I've had bad customer service before so i went today because i wasn't in the mood to drive all the way to la quintas location. So i go through the drive thru trying to order my meal but the girl kept laughing in the background and taking her time, so couple minutes pass by i head to the window so i can pay but that took a while as well. Maybe pollo loco should hire someone to teach them customer service, just my thought. read more

Went in on 8/31/19 around 8pm. I ordered an avocado chicken salad and noticed the avocado looked brown and rotten. I politely went up to the counter and asked if they could switch out the avocado. There was a lady in the front who appeared to be the manager. She explained why it was brown, but then directed one of the back employees to switch it out. As I waited there patiently, I hear an employee (a woman with blondish hair) say over and over in a rude manner: "Todos estan feos! Todos estan feos!" Which translates to: they are all ugly. I understand that she might have been bothered by my request, however, I was not about to eat a rotten avocado. I am shocked that they would even serve that to a customer. At the end, another employee ended up switching it out and no, the new one I got was not rotten. It was much better, but the attitude of that rude employee was inappropriate and the experience left a bad taste. I will never return here again! read more

For my Last Supper in Indio ( My kinda town, Not) and it was actually a late lunch, I rolled into El Pollo Loco. I had only been to an EPL once before and it was so long ago I don't even remember where it was. Being unfamiliar with the El Pollo routine I ordered a Grilled Chicken Salad which was very nice but gargantuan. After studying the menu board I thought it would have been preferable to get a side salad and a taco. More variety and less to eat. Anyway, I came, I saw, I ate and I survived. Nothing much doing at the Crazy Chicken at very late lunch time. Only three other people beside me. The best part about my Indio series restaurant reviews is this is probably the last time I will have to go to Indio and I won't choose to for a very long time. I look at it this way, it could have been worse. read more

I went to get a 10pc at lunch for my family , upon arrival the line was fast , when i ask for an upgrade they said no, then the cashier ask some1 else and said ok to the upgrade .. When i was given my order it was 8 and 1/2 instead of the 10pc.. After they count and realise that i was short 2pc , they give me the two extra pcs ,but i was still stock with the 1/2pc.. It took another 5mnts for them to give me what i paid for.. I don't think ,i will be coming back at this pollo loco . After me spending 30mnts of my lunch waiting for what i paid for. I left completely dissatisfied!! read more

It's the crazy Chicken!! One of my favorite fast food chains. It has always been the freshest and best! I frequent Indio and always stop when I need a bite to eat. The owner is generally always on-site and runs a tight crew of very efficient/proficient employees. Your orders are always correct and let's face it, the chicken is delicious. the salsa bar is great and is always fresh, neat, and clean. You wont find dried up old salsa around the salsa bowls at El Pollo Loco like some local taco shops. If you haven't stopped by, I suggest you do. It's a healthy alternative to the Big Mac and your heart doctor will appreciate you for making better food choices. See you there!! read more

Ordered the chain's new salad bowl, Keto compliant. I chose the avocado alternative. Although the chicken was good, there was only a single slice of avocado in the entire bowl. I won't go back anytime soon. read more

El jefe is loco for even going here. Maybe the franchise owner should teach the employees how to count tacos. Every f*ckin time they make a mistake at the drive-thru. I'm done with this place. read more

Bad customer service. Terrible customer service. Wont go back the General Manager was arguing with me about my salad I ordered.

If i could i would not give this location any stars. Customer service SUCKS. My husband and i went ordered our food and asked for 2 sides of the Cilantro dressing of course they charged us for them, but didn't include them in our order. The young girl at the drive thru was extremely rude. read more

Very POOR customer service & management. I drove thru and bought a half chicken order. When I got home and started to have dinner realized the chicken was extremely dry, the breast like cardboard! I called the store and told them. I was told that I could come back anytime with the receipt to have the order replaced. I took down the name of the person and was asked my name. Few days later I returned and told by the manager that he couldn't replace the order that only the person I spoke with could. Frustrated I called El Polo Loco Corp and filed a complaint. I returned to the store several days later and the same manager said the person I "said " I spoke with wouldn't have answered the phone and secondly wouldn't have authority to replace my order. He finally said he would give me "free" 4 pieces of chicken after I told him I was in contact with corp. read more

When my birthday coupon did not work because of a technical difficulty (not the restaurant's fault), the owner gave me a free beverage when I reordered my meal. My coupon eventually reverted back to my app and I was able to use it during another visit. Very nice, friendly staff and owner. read more

Lunch at El Pollo Loco mom I had of salad I had chicken really good I'll recommend it again I name is Ronald and take that to the bank

It was my first time at this El Pollo Loco. I loved the customer service. The food was fantastic. Jesus in particular was very kind. Definitely will return! read more

Came for lunch, got the spicy chipotle chicken burrito. Never thought I'd write a review for a fast food place, but the quality literally blew my mind. The burrito was soooo good, very warm, tortilla was nicely toasted. I would definitely come again and recommend the spicy chipotle burrito to anyone. I'm beyond surprised. This is way better than the last time I had EPL at a different location. Mad props to this location. Keep up the good work, ur employees are doing u proud read more

YIKES! I asked for chicken on the side for one of their salads and THE MANAGER said "we can't put anything on the side, we just got fined by the health department." I Thank goodness there is another location just 3.6 miles away (with th an A rating from the health department and really great customer service) read more

The food did taste really good but the chicken leg I got with my combo was so small. I think the chicken is a lot smaller than KFC. For the price I think you should get bigger pieces read more

El Pollo Loco - Fast Food Near Me - Indio, California

I was so upset I gave them the food back and asked for my money back and drove off. I called the manager to ask him why such an inconsiderate policy towards the customer and all he said was that it's protocol that even though they made the mistake they don't have to give you anything for your troubles . He kept saying we are even. Now, how can we be even if I was the one that had to drive all the way back there and waste my time? How can we be even if it caused me frustration and gas money? So we are not even. Own up to your mistakes and be considerate towards the customer. It's not like you had your employee drive to my house to get me the correct order. That sounds crazy right? So why do I pay with my time and frustration for your mistakes.The manager I spoke to, his name is Oscar and he just kept saying we are even. Terrible customer service. read more

We love El Pollo Loco - I even have the app - but the food is not up to par here. Avoid the crunchy tacos - they're extra, extra greasy - like 3 napkin soakers. Dirty bathrooms, too. Friendly service, though. I just hope we don't get sick from eating here! read more

Very disappointed with our service today. As a frequent customer I was exited to learn about Pollo Loco coming to my neighborhood in LA Quinta. I was even more excited to learn about their new rewards program. Which offers savings and bogo offers. Today I found myself in Indio and tried to use the buy one get one offer. After taking our order the manager said they were a franchise and didn't honor the offers from that promotion. Although it's advertised all over their store. So here's what they're doing. They lure you in with the promise of free food and then stick it to you at the register. Boo to you Indio Pollo Loco for falsely advertising something you know that you will not honor. Shame on you. Your service is going downhill. State and federal laws are in place to protect consumers from false or misleading advertising. These laws make deceptive claims illegal. No business may make false, misleading, or deceptive claims about a product regarding its: Price. Any person, partnership, or corporation who violates any provision of section 52(a) of this title shall, if the use of the commodity advertised may be injurious to health because of results from such use under the conditions prescribed in the advertisement thereof, or under such conditions as are customary or usual, or if such violation is with intent to defraud or mislead, be guilty of a misdemeanor, and upon conviction shall be punished by a fine of not more than $5,000 or by imprisonment for not more than six months, or by both such fine and imprisonment; except that if the conviction is for a violation committed after a first conviction of such person, partnership, or corporation, for any violation of such section, punishment shall be by a fine of not more than $10,000 or by imprisonment for not more than one year, or by both such fine and imprisonment: Provided, That for the purposes of this section meats and meat food products duly inspected, marked, and labeled in accordance with rules and regulations issued under the Meat Inspection Act [21 U.S.C. 601 et seq.] shall be conclusively presumed not injurious to health at the time the same leave official "establishments." read more

El Pollo Loco - Fast Food Near Me - Indio, California

Burnt chicken...and it's always burnt. Why? They were super busy tonight!! How could it possibly be burnt? My car now smells like burnt chicken too. Meh, last time i'll here. Im tired of it. read more

El Pollo Loco - Burnt chicken. I guess when you use the Drive-thru they think it's okay to give poor quality food. - Fast Food Near Me - Indio, California

My husband brought me lunch today at lunch and it was fresh, and moist. We have gone to other EPLs in the valley and this is the best by far. Clean, great customer service and food was awesome. read more

I ordered tamales because I had seen it advertised on tv. It was shown with a green sauce. When I got home, there was a bare tamale with a few containers of pico de gallo (tomatoes and onions). It was the driest and tasteless tamale I have ever had. Won't be going here again!! read more

I use the drive thru and they are always friendly. No one has an attitude! Only once did I not have salsa in the bag. Chicken is fresh and tastes good, sides are good and I've never had a problem with the quality of the food. It gets busy and you have to wait in line, but the staff is apologetic and ensure you are treated politely. My orders are always right! read more

The employees are great. They food is great. They dont charge extra for the salsa which is a good thing. The place is clean.

A couple of people from my office went there for lunch today and we had a really good experience as compared with other fast food places. The service was prompt and polite, the tables were clean, and our food was ready quickly and tasted great. I am not saying this would be your first choice for a date but if you want a nice place for lunch or dinner that won't break the bank than this is a good option. read more

I gave this place 1 star because Everything about my take out meal was terrible. The was old, dry and hardly any meat on them. When I say dry - I could not eat it. I received 2 large sides with the meal macaroni and cheese - which was mushy The other item was the beans and they were ok The young man at the cashier when I walked in was probably the only pleasant thing about the place. Very friendly and efficient I had a bad experience there a couple years ago and said I wouldn't go back. But I gave in and now will NEVER go back to this place Hopefully the one opening in la Quinta will be better and give the take out people good quality food read more

I'm a frequent customer and I always have good customer service from the employees but when the general manager decides to attend the customers, it's another story. He is VERY RUDE and unprofessional! I asked him for a cup of ice and he looked annoyed that I asked him, he handed me the cup of ice with 2 pieces of ice in the cup. I then asked him for more salsa as they just provided me with one small half filled salsa, he rudely pointed at the sign that reads the additional charge for extra salsa of .50 (which is fine) but the way he told me was rude! Someone above him needs to ask him to just sit in his office and supervise or get a refresher training on customer service skills. I cringe every time I see that he's going to help me. The other employees always provide great customer service though! read more

I was very disgusted by the fact that I went today and I had two big hairs come out on my chicken avocado burrito. They need to wear hair nets. That's just disgusting! read more

Just got back from the drive threw at this horrible location!! This is the worst location I've been to. I love el pollo loco but try to avoid going due to the bad service here. Everytime I go here on my lunch break I have an issue. So today I decided to go on my lunch break. Went threw the drive thru and was there for 20 min!!! Isn't drive threw supposed to be quick and easier than going inside?? I wish that was the case here. I complained to the manager about how long i had been waiting he said it shows you've waited ten minutes since we took your order, I told him you don't know how long I waited to even get my order taken. Anyways I finally get up to the window and two different workers asked me again what I ordered. They seemed so confused and my order still wasn't ready. I get back and only have 5 more min on my lunch break to eat. Come to find when I open my meal they didn't even give me dressing for my salad so I had a dry salad. Wonderful... lunch ruined and I question why I even go there! This will be the last time I will find other places with competent workers and better and faster service to go on my lunch break. If your crunched for time don't go here, you'll end up wasting all your time. read more

This place always delivers awesome quality in food!! Good job to all the employees that work hard and make sure the food is good and up to standards. Besides having really good good they offer 500 calories and under menu. I totally recommend this place. read more

I had not been to this Pollo Loco in a while. I ordered pick up orders through their app. I went to pick up my orders when the manager stated they didn't have an item that I ordered so he said he adjusted the amount. Another employee was about to give me my orders when the same manager started yelling at the poor girl in front of me. I looked through my orders and noticed an item was missing. The manager then stated he had cancelled my whole order because of the one item not available. Very unprofessional and rude. Never going to that location again... read more

Worst customer service ever this lady made me go around the drive thru twice because she didn't feel like doing two separate orders I'm not coming back to this location what a big B word read more

The manager , Oscar Ramirez, was so rude after he correcting the wrong order his staff did and blamed me for the wrong order. He said" i should have known" ... That is why I corrected it and the cashier called him to reverse the charges. After that he said It's ok and have a good day and as soon as turned around leaving, I overheard him saying "and don't come back". I confronted him and he totally got so nervous and denied that he was talking to me. I was the only customer at that time and no one else. I call the customer support number anf reported him. This is disappointing because I always ear at this location. read more