The manager , Oscar Ramirez, was so rude after he correcting the wrong order his staff did and blamed me for the wrong order. He said" i should have known" ... That is why I corrected it and the cashier called him to reverse the charges. After that he said It's ok and have a good day and as soon as turned around leaving, I overheard him saying "and don't come back". I confronted him and he totally got so nervous and denied that he was talking to me. I was the only customer at that time and no one else. I call the customer support number anf reported him. This is disappointing because I always ear at this location. read more

Don't mind the dry chicken sometimes but the flies inside are just to much! Go drive thru only if you don't mind flies flying around your food. read more

I'm going to start off by saying that I opened up a Yelp account for the sole purpose of this review . I have been to this pollo loco for well over eight years... when you do the math it's turns into hundreds of dollars over all these years. Today I went through the drive-through and did not notice that they forgot to put my salad with my lunch meal that I ordered. Once I got home I noticed it so I ended up driving back towards the location, once I got there the lady that forgot to put in my salad tried to give me the salad. I said I wanted to speak to the owner.. The owner came over and asked me if there was anything he could do . I said I wanted my meal replaced as the missing salad had ruined my lunch,the owner said NO..I told him that he would loose my business if he didn't ...he said"sorry to hear that" with a smirk on his face...I just want everyone to know. After all these years... read more

I do not recommend this location. This is the second time I had a bad experience. I thought I give it another try. Very dirty. I had to ask if they can clean at least one table so I can sit and eat. My order came with guacamole so I asked if I can have it on the side and I believe it was the manager that took my order told me no because they don't have any containers to put it on the side. Also this location charges for cilantro sauce when I don't recall other locations charging. read more

We always have chicken taco's here during the week - super healthy, simple, and they never skimp on the chicken breast for the taco's el carbon. We are HUGE fans of this small little restaurant. Tonight, I actually had one of their Ultimate Bowl's, and the taste and food quality was excellent - I needed something fast and great, and they served it up! And don't forget - this is super healthy food, super simple, and I applaud them for keeping it consistent, week in.... week out.... The inside is sometimes less than perfectly clean, but that's the only reason I'm not giving them five stars - a great place. Oh, and look for their coupons in the newspaper or circulars - excellent deals!!! read more

Pollo loco has a little bit of everything for everyone. They take coupons and have healthy dollar options! What more can I ask for from a fast food restaurant! read more

I always try and eat at el pollo loco when I'm on the road... This food is traditionally very fast and yet healthy. However this particular restaurant was the exception and not the rule... Service was adequate but the food was atrocious! Flour tortillas were inedible and the chicken for the first time ever was undercooked and simply not good! I do not recommend going here if you are hungry or looking for a great meal. I was never so disappointed with fast food as I was yesterday. To top it off when asked what type of salsa I wanted with my meal I was informed that I would have to pay $.50 extra... Not for extra salsa just for the type I wanted! This place needs an overhaul. I'm giving it one star just because it was open for business at all! read more

This place always delivers awesome quality in food!! Good job to all the employees that work hard and make sure the food is good and up to standards. Besides having really good good they offer 500 calories and under menu. I totally recommend this place. read more

Dnt even bother wit this place people here are rude and they seemed to think u work for them lol

The absolute worst pollo loco I've been too. 1. The cashier treated me as if I didn't know what I was talking about along with her supervisor. 2. The food was flavorless and cold! read more

THE SERVICE SUCKS! Save yourself, don't try redeeming a coupon without getting attitude back. Oh, and when they cut you off when your talking and sarcastically ask if you want salsa, say no because they won't give it to you anyway! Those pollos are a little too salty! read more

Bad service:: cannot get orders correctly Poor customer service through drive-thru And not friendly at all! read more

Rude new shift leader or whoever she was. No name tag, but said her name was "Victoria". She refused to make meals for my family, saying "we only serve what's on the menu" with a smirk and attitude. This is because I requested no chicken, but to substitute broccoli instead on our meals, like we have for years. We, including our two year old, left hungry and unable to redeem my birthday meal. read more

Stopped by earlier for a quick family meal deal. The girl who took our order really struggled, but once we pulled up to the window, Chanel, more than made up for it with her amazing customer service. She was very courteous, which is rare for fast food service these days. They were pretty backed up and there was another girl helping her expedite the drive thru, so we didn't get our full order. We contacted them upon getting home and spoke with the manager who said she would comp us a free meal. Were impressed will be back if we're in the area again. read more

One time I went to eat there and I saw the manager scratching his balls then touching the chicken really gross of him be careful when you eat there read more

I got a delivery from Pollo Loco and I ordered a tostada salad & no creamy cilantro!!!! How am I supposed to eat my salad with no cilantro dressing?!!?! I called and all manager said was that next time he'd give me a free cilantro dressing.... worst customer service!!!! read more

I'm telling you this is as good as El Pollo Loco gets... I don't know what it is about this location in Indio, but they bust out some of the best looking and tasting food of any of the el pollo locos (and trust me I should know). They consistently deliver and have yet to screw up my order. Plus their BRC's are bigger and fatter than any place I've ever seen. read more

the manager is so rude i saw the way she treated her worker and it was horrible behavior she should be a janitor although i give two stars the food is good and jose their worker is cute read more

I had a HORRIBLE experience at this store. The personnel were rude and unprofessional. I cannot convey how truly awful this place is. You're better off at Farmer Boys or KFC down the road. read more

They gave me a crusty tamale but mac & cheese was bomb as well as their tacos. Yum delicious!

I always order the chicken caesar salad bowl, lately they have watered down the cilantro salad dressing. Today the pieces of chicken in the salad were cut way too big and dried up. If you order just pieces of chicken, it is always over cooked and priced too high. read more

The worst. CHECK your order before you leave!!! They always forget something if your order is family sized. This wasn't the first time they forgot something but the first time I was vocal. I came I month or so ago and ordered a family meal they forgot the large corn side. I called because I wasn't going to drive back and the manager said no problem... I said I didn't have my receipt and she said just come in and tell the manager and we will add it. Not free because I paid for it already. I came in today. Ordered and told the cashier about the situation the cashier got it. The manager VICTORIA didn't. She said sorry no receipt. I'm buying $50 worth of food every time I come. Why would I lie? They made me pay $4 and change for the corn they forgot. Unbelievable. You are not a nice manager. Shame on you. I will complain further. It's not about the money it's being treated like I'm lying. Horrible. And shameful. You should be demoted, Victoria. read more

Hands down this location has the best El Pollo Loco Salsa Bar! We usually get the Pico de gallo and avocado salsas when we eat at an EPL. Tomatoes were cut evenly (not choppy) and the avocado salsa was thick (not watered down) and had a nice kick of jalapeno. We ordered the 8-piece chicken only and the pieces were nice, plump and juicy. We are from LA and we eat EPL at least once a month, so we know how inconsistent the salsas and chicken pieces can vary from each location. We were in the area for the golf tournament, but on the Whole 30 diet, so we decided to eat some chicken before entering the course. This was the first time we had been to this location, but won't be the last. The staff behind the counter also greeted us hello and even gave us a goodbye as we left. On the way out, I made sure to tell the staff that they had the best tasting EPL salsas ever. Everything was clean and our order was promptly executed during a Saturday lunch. read more

Love this place we have been eating here at least once a month for the past 6 years and the food is always been excellent

El Pollo Loco has really stepped their game up. Husband and I both ordered chicken alvacado burritos and it was literally one of the best burritos I've ever had! It was big flavorful and was PACKED with chicken, most places pack with filler like rice beans sauce...Price was good too. The burrito tastes like it came from an authentic Mexican restaurant like a taco shop or something. would have given 4 stars but my daughter ordered a rice bean and cheese burrito and it was pretty much only packed with LOTS of rice, didn't even see ANY cheese. read more

Believe the negative reviews, the customer service is horrible! The owner was just as bad if not worse than the manager, the poor cashier quit the same day because they are so lame. I wouldn't work for these rude, disrespectful people either. I called the corporate office, that's how lame they are. read more

Service is always so slow. Store is never very clean. It's in a bad location homeless people always in the parking lot. Plus is my order is always correct. read more

My worst El Pollo Loco experience ever! I decided to try it out for the first time and it was horrible! First they forgot my salad i ordered, they did get the rest right but the line wasnt even long there were like 2 cars in the drive thru! On top of that i found a dead fly in my quesdilla! Ew who knows if there were more flies in before i found the fly. Never eating El Pollo Loco again! read more

I ordered two take out combo meals-two and three piece chicken with two side orders. When I got home and opened the meals the chicken was burned/blackened. I have used El Polo Loco for over twenty years and have never had this happen. Stay away for this location. read more

Terrible customer service. They will not accept more than 1 coupon even though they are separate orders. Either need to drive thru twice or go in side! read more

First time there. Chicken was old and dry, like it had been sitting all day. Restaurant needed to be cleaned, dirty floors, flies everywhere. Inside was not busy, so we stayed inside to eat, no one made an effort to clean any tables...found a clean one. Quite pricey for what you get. Won't go back. read more