Customer service was well, got asked if I needed help so they made me feel acknowledged. the beans were great, Mac had LOTS OF CHEESE- chicken could have been more crispy but I should ask for next time besides that I had a great meal & felt welcomed Little upset you guys don't carry lemons but I'll just start taking it to go very good , clean area read more

El Pollo Loco - Macaroni & Cheese - Fast Food Near Me - Las Vegas, Nevada

1. I walked in and immediately noticed that all the side dishes were out in the open with no lid. 2. The guy you see was handling the chicken with NO gloves. 3. Proceeded to use his phone with the utensil in his hand in front of customers. 4. Im not sure if you can tell but he picks his phone up then sets the utensil down where the phone was originally sitting. 5. The place itself was dirty, seats, tables, floor and in the back where the food is made. 6. My mother spotted a grasshopper in the seating area. (Crazy cause how does one get in there?) After seeing that we asked if we could get a refund on $53.06 and they said yes. If you want to go to a pollo loco go to the one at Charleston it's a bit far but it's definitely worth the trip. read more

El Pollo Loco - Fast Food Near Me - Las Vegas, Nevada

Ordered from Grub Hub. Can't tell which restaurant this is. I ordered from Cheyenne location. Chicken is great as usual. Chips and Salsa, two bags of chips, stale, old, hard as a rock. I tossed them. Very disappointing read more

This place is awesome, the food is absolutely delicious. And the service was fantastic, Julie was super nice and polite, which made the whole visit even better. read more

Absolutely disgusted chicken was way under cooked place was a mess seemed like they just thru my food on the plate .. there was no clean tables I felt bad to even take my food back just because there was other people eating read more

El Pollo Loco - 4 piece combo 10pc Leg & Thigh Familia Dinner - Fast Food Near Me - Las Vegas, Nevada

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No ice in fountain machine, Jario the manager would not honor my coupon because he said the new self service kiosk won't let him ring up the order. He said I am not the first customer to complain, but there is nothing he can do in a rude tone. I hope corporate listens and stops trying to shove these kiosks down our throat. I'm about to quit coming to El Pollo altogether. read more

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Horrible service. I went with my mom to get some lunch and every worker there seemed really rude. First off, one of the worlerswas handling all the food without gloves which is disgusting. Then we noticed another customer as the young man if he could get plates which the guy made a face and rudely gave him the plates. While waiting for the food and noticing the young man wasnt wearing gloves, another young woman kept giving me nasty stares. Honestly the ambience and vibe was horrible. read more

Went in got the chicken, an 8 piece Sat down and a lady came next to me trying to sell me shoes in an orange bag. Then I got my meal and the chicken was over cooked and tiny plus tasted bland read more

El Pollo Loco - Chicken was too small and tasted subpar 2 out of 5 - Fast Food Near Me - Las Vegas, Nevada

I purchased a ClassDblChopSal from this location. It was the "WORST" salad I've ever purchased . The chicken was hard and old, and the lettuce was soft and wilted. The container was so the smallest salad serving container I've ever seen. For $9.49, it's not worth it at all. I was very disappointed in the serving side of the salad bowl. For the price, you can get a much better ,fresh salad anywhere else.Don't waste your money on their salad. read more

wont come back. not in my rotation of food unfortunately :( i got a burrito and it was okay but i was definitely expecting better

I had good service . Good value, and good food. The dining room was clean but small. It does have a tiny parking lot -so not a lot of space during peak times. Drive through is available . On this visit I had the chicken nachos 5$ combo . Chicken nachos with salsa soda and chips all for 5 bucks . Hit the spot -filled me up and tasted great . read more

El Pollo Loco - Chicken Nachos $5 dollar combo . - Fast Food Near Me - Las Vegas, Nevada

The service was very friendly and i had a lovely experience. The cashier was really nice and patient. I think was name was Noah or Ethan

If you ever get the chance to visit this el pollo loco make sure u pass it up and visit a different location. I haven't made a yelp review in ages but let me tell you after that massive projectile vomit & liquid sh*t I experienced last night eating a chicken bowl with avocado dressing, I couldn't wait to be well enough to write a review. Service was great, employees were nice, nothing was missing from the order and that was my only positive takeaway from this location. read more

Just ate my order with them, by way of Uber Eats? Great job!! Ordered the (2 chicken Tacos & guacamole) Lunch box..Omg, how delicious!! The 2 Tacos were to die for. Even though they were a little soggy, they were sooooo good! And they gave me an extra Churro too? I highly recommend these Tacos. They're chock full of guacamole, avocado slices, onions & queso fresco! I poured some of the green salsa on it and it was amazing! It also includes your choice of Salsa for their bag of real crunchy tortilla chips!!! Omg..I haven't eaten well in like a few days cos I don't have an appetite for some reason? And My headache & other aches just dissolved away? It's satisfying, but not like grossly filling. It was just right! Very nice Combo of items. You Go, Pollo Loco. Oh and it was only like 15-20 min for the Delivery..Thank you! read more

Great place to go if you like really dried out chicken. It was a different experience for us to eat chicken that was crispy, not the skin, but the chicken itself. It was so dry and crispy it literally crumbles as you eat it. Super dry chicken is not for us. But the chips and guacamole was good! read more

El Pollo Loco - Fast Food Near Me - Las Vegas, Nevada

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Wifey and I always get their chicken salad with avocado, corn, etc. The avocado dressing, salsa and green chilies make this a great light lunch before a Vegas buffet at night. read more

Thanks You for they create food ando service Thi stores is busy But always clean ando food exellent read more

pollo loco on N. Decatur /215 I tried to order on drive tru and after I ordered a few things I told the employee that was one order but I had one more, he said they couldn't do that?! I said what do you mean? you can't take 2 orders? are you telling me you can't pretend there's 2 cars, 2 customers on the drive tru right now? yeah we can't do that he said, it's not like I was trying to get free food, I was going to pay for both orders.... either they're stupid or they think customers are stupid and don't know better. they need better training or to get fired, it's costing the company a lot of money to keep them, they just don't want to work. read more

If you want to have chicken broth than buy chicken tortilla soup from here. look at the picture below for the actual Chicken tortilla soup served. Very disappointing. read more

El Pollo Loco - Looks delicious - Fast Food Near Me - Las Vegas, Nevada

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I ordered two double tostadas and everything was perfect, especially the chicken very juicy, than i also ordered a 12 piece family meal, chicken was cooked perfectly, and the service was great, they offered me every salsa they had and offered plates and silverware, coming again to this store for sure! read more

This is what my salad looks like this is what it is supposed to look like didn't even get the super greens got chopped up regular lettuce nothing was fresh and they forgot my chicken read more

El Pollo Loco - What my salad Was supposed to look like - Fast Food Near Me - Las Vegas, Nevada

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Great Service! Food was fresh and really good! Overall I felt welcomed once I walked in!

I love eating here. The chicken is cooked right. The place is kept clean. Everyone is always friendly and welcoming.

Customer service definitely needs improvement. Was waiting in line to order on Monday and a hispanic lady rudely sent me away and was forcing me to order through the self service kiosk. She completely skipped me in line and attended the next person for literally no reason. There is a way to speak to people and that was not it. read more

I purchased a pollo bowl with a family meal and everyone was super nice from when I placed the order to when I got it, it was super efficient and fast and the place has good energy very clean and efficient restaurant. read more

Everybody was really friendly & helpful. There's a lot of great options to choose from! This location is always spot on with their chicken!

We had a goodbye dinner with friends and they asked for El Pollo Loco. I ordered online dinners for 5. When I arrived my order was waiting already packaged for me to pickup. I was impressed. However the staff was seemed confused as to who packaged my order. I asked the young man if he was sure that everything was included inside the bag. He assured me that the order was complete. Unfortunately when I arrived home with our food to have dinner with our friends we discovered that one of the combos was missing along with all of the extra sour cream I had requested. Instead of delaying our meal we decided eat and I would return to the store later. When I returned to the store to ask for a refund I was told that I should have packed up my order and returned to the restaurant to prove that they missed the items. I was told that the were not going to refund me the items they missed. This is really poor customer service. I have requested that they delete all of my information and I have deleted the app. I will never order from this restaurant chain again. read more

Super delicious food and amazing staff! Are dining room last week and a homeless person came in for water and asked if they minded if he sat in the air for a while and they said yes. I have a Jew respect for these people! Acts of kindness are free! read more

El Pollo Loco - Fast Food Near Me - Las Vegas, Nevada

fue una basura me dieron unos encuentros de pollo, no la gallina completa no me dieron aguacate le pidieron mas dinero son unos ladrones solo lo que hacen es money laundry, y ni sabne darle a las personas lo que pagan $30 dolares ladrones rateros delincuentes, la ensalada y se olvidaron de darme LAS TORTILLAS CALIENTICAS NO ME DIERON NUNCA TORTILLAS el arroz no era familiar erapara 1 sola persona y mi hijo pidio una familiar que es loq ue apsa con ustedes no llego ahora mismo atirarle la comida por su maldita cara porque estoy enferma y no puedo salir cochinos mejicanso LADRONES LOS MALDIGO POR E RESTO DE LA VIDA deebrian mandarme una couta free por robarme ' read more

El Pollo Loco - la virgen de al santa lucia today lo maldice - Fast Food Near Me - Las Vegas, Nevada

Good was great, staff was super friendly, would definitely recommend for anyone looking for healthy fast options!

This is the 2nd time I have placed an online order with 2 separate locations and my order was wrong again. As you can clearly see I ordered 2 mashed potatoes and gravy but they gave me mac and cheese instead. read more

El Pollo Loco - My order and Mac and cheese - Fast Food Near Me - Las Vegas, Nevada

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Amazing place to eat fresh and healthy food. Friendly workers, restaurant looks clean. read more

Worst place to come eat. My fist time here to this location and the last time..... Kids running around no one tells them anything. Rice hard tastes a day old, pico de gallo no flavor also tastes old, chicken tooooo dry, flies flying everywhere. Location dirty and very loud. I DO NOT RECOMMEND This location at ALL.... read more

El Pollo Loco - Dirty,smelly location... - Fast Food Near Me - Las Vegas, Nevada

Great service. Serve quickly. Great food. Friendly Staff. Just tried the keto platter, DELICIOUS! read more

El Pollo Loco - Keto platter - Fast Food Near Me - Las Vegas, Nevada

Didn't get my order right when ordering through door dash and I still had to pay for an avocado burrito when I got a birra one. They don't pay attention to the orders read more

El Pollo Loco - Fast Food Near Me - Las Vegas, Nevada

I always come here during my lunch breaks. Great service, fast drive thru, and fresh food. The cashiers always greet me and I feel welcomed every time I stop by. read more

Got me the good ol food poisoning. I knew there was something off about this place. The chicken was really dry!! Had a tinge to it that I didn't pay to much attention to as I drowned it in the guacamole sauce from the Ketto bowl. What's worse is when I inspected that bowl the guac slices looked like the feel on the floor and was picked up and put back in the box. That whole team needs to get fired!!!! I'll never eat there again. Ended up throwing the bowl away and still got food poisoning. Smfh. read more

Great friendly service with good healthy food options. Fast paced if you are on a hurry. Tip download the app and order ahead.

Started loving them in the beginning of quarantine . Food is AMAZING. Then when out of quarantine , even tho I am still not working , which is kinda my own lockdown . They decided to cancel my orders two times over Grubhub . Why can't they still deliver since we still are in a pandemic. You make the food and a grubhubber pics it up. How does that affect you EPL? I've had problems with your stores before so I'm not surprised by poor mgmt decisions . LAZY read more

Must of went on a day the cook or the food prep was in a bad mood. Got my order came home and everything was just thrown together but not in a good way their was no line or rush but when my husband opened his burrito it fell apart they didn't even wrap it and the chicken nachos were horrible all the chicken was on one side and the beans were on one side....I called to talk to the manager which of course wasn't helpful they don't care..worst service ever read more

El Pollo Loco - Fast Food Near Me - Las Vegas, Nevada