Just went through drive thru Adena was extremely pleasant and a pleasure to deal with! She spoke clearly seemed to generally enjoy her job! She's a keeper! Both young ladies I dealt with were super friendly! Then realized I didn't get my drink! Doh read more

Food was alright and the service was terrible. Jackie rang us up and had a sour attitude. Would suggest the manager not place her as cashier

So glad this El Pollo Loco went in here. The employees are super friendly at the drive thru window. The food is good and the service fast.

We visited this location last night. I specifically asked for no Pico in our food for the simple reason that my husband is allergic to onions. Upon receiving my food I asked the drive-thru attendant to repeat my order and he clearly stated No cabbage & No Pico on both meals. I paid, he handed me my order & I asked AGAIN if this was made correctly. He assured me it was. When I got home my husband took a bite of his burrito and SURPRISE the communication felt short somewhere & Pico was on his burrito. Lucky enough he spit it out upon tasting before things got worse. I know as a customer we should check, yet I did not want to take apart a burrito to confirm our order was made correctly after asking 3 time.This isn't the first time this has happened to us yet we tried again and we are still Extremely disappointed read more

First and last time to go there. I asked the lady counter-person what they had that was vegetarian-her response: "I don't know, I'm not a vegetarian" No attempt to find out-just completely blew me off. I asked for the manager and he came out-Alex. I asked how long that lady had worked there and he said 6 months. My response: Don't you think they should have even a little product knowledge after 6 months? He didn't attempt to tell me what they had so I left and went down the street to Rubio's (which was excellent). read more

Food is always great and an excellent value for families at El Pollo. What struck me on this visit was the fresh and clean store appearance and the incredibly friendly, helpful and knowledgeable crew. My cashier even re-directed me during my order to an even better valued family pack. Great experience overall. read more

This place sucks... as someone who has worked food service and directly with customers, the service here is absolutely ridiculous and unacceptable. Not the first time I have had a bad experience from this specific location... will never go here again. read more

Every single time I go they mess something up. I will tell them about it next visit. They're like "oh ok, sorry" I've gotten a frozen churro, bitter chicken, no fork, no salsa, and a wrong salad . I should just stop going . I used to go more often, now it's my last choice , it's about to stop being a choice. read more

Great service! Can't say enough about El pollo always great service and great food and prices. The tostada salad is my go to. But Loco Street tacos are good. Thanks El pollo loco! read more

I didn't like it very much. Staff needs to be trained to deal with customers. A bit pricy for what you get.

I was so impressed when my boyfriend and I came here. We took a little bit longer to order in the drive-thru and they were so patient with us. When we got to the window we waited for less than a couple minutes for our food and when we got home to eat it, it was all correct and super tasty. They killed it! read more

Look I understand you think you're funny yelling out " don't look to happy" while I drive off. I get it, you're making nothing working the drive-thru and you never will so please don't make rude comments out of your tiny fucking window as I drive away. So to the woman working that drive-thru on 12/30/16 @ 4:40 you have failed at life congratulations. Never going back. Terrible customer service! read more

Stopped in for some quick lunch. My family and I agreed 5 stars. Chicken was cooked perfectly. Little tacos were good. The shell on the Aquino was nice and crunchy. Friendly staff. Nicely done guys. read more

I love El Apollo Loco. It reminds me of a place back east called TropiGrill. The yummy grilled chicken and the a acid cilantro sauce is so good. The only thing I don't like is with the salad they put two drops of dressing on it. I don't like my salad drenched in dressing but jeez some flavor please. I just decided to ask for it on the side. Again I love it because it fits into my diet. I just feed the tortillas to my dog. She enjoys the treat and they don't go to waste. read more

The food is good, the location not great, but the employees are always very nice.

Used drive thru. Quick service, helpful staff, and delicious burrito and chicken taco salad.

I love el pollo loco and I just went and got 2 tacos I ordered them both the same way chicken, lettuce and avocado ( extra). You would think it was easy ... Nope ! Only one was correct and this isn't the first time. It's so annoying! read more

Just had 2 Grande Avocado Chicken tacos which were surprisingly very very yummy. So much chicken in them which was moist flavorful and tasted good. I was expecting flour tortillas but was pleasantly surprised with corn, which tasted homemade. The salsa bar was nicely stocked and clean. I tried the dark red one and it fared well with my tacos. I will definitely be back! Great customer service, the accepted my expired coupons. Overall excellent. read more

Amazing service! Everyone was super friendly and the food quality was great. Best Pollo Loco.

Great service and great food. Pulled up to the drive thru and everything was easy and efficient. They even gave me a free soda when I forgot and asked for one because I forgot to get one. Super nice and definitely the way to go for fast food. read more

I have visited this place a couple of times. The place is always spotless or there is someone cleaning up. Prices are good. The only reason I did not give 5 stars is that the chicken is a little dry. Maybe I just like rotisserie chicken a little more. I would absolutely recommend a visit. Also, there are a couple of tables outside. They keep a water bowl outside. Nice touch. read more

Let me just warn any new comers that, despite its appearance, this is not fast food. The "drive-thru" should be more aptly called a "linear parking lot." In fact, if you kept your car in drive the whole time you would undoubtedly need a transmission rebuild after you left. The food is really good though. Expensive, but good. But, you'd better be a fan of avocados. It seems that they try to put avocados in everything. Not sure if that's a ploy to hike up the prices or if they really love all things avocado. I was surprised to find that my soft drink came without avocados. Oh, and don't fall for that cheesecake dessert thing. It was more like cheese soup and did not resemble the pictures at all. read more

Everything here is always so good. Staff always welcomes you when you walk through the front door. It's my favorite place to get a fast, delicious bite to eat. read more

What a wonderful staff! Thank you so much! For making my sons graduation party so successful!

Very professional workers specifically April. She had great customer service and my order was quick and correct! Will definitely be coming back ! Thank you April read more

Very disappointed with my visit this evening. They usually have fresh food made when you order but tonight the taco shells were stale and my BRC burrito didn't taste fresh.. Idk if I'll be returning read more

Gross just gross! Barely any chicken (supposedly double chicken) I wonder how much chicken they put on the salads that don't have double. The one bit that I had was tasteless. Does not look like the picture read more

We like the food at pollo loco but there are few people that don't act nice but there is some good people there. One person we don't like from pollo loco is Marcos he yelled at us so we took our money back and left. But there is allot of nice people there. read more

Is it too much to ask to give me my order correctly and dont argue with me. I hadn't been to this location in a month after 2 drive thru trips where they missed something. Last time I alerted the asset manager Felix that I always have issues. Today I was given a bag after paying and told here's your order and the female disappeared, however I did not get my drink. Shortly thereafter Felix came to the window and asked how he could help, which I explained I would like a receipt and my drink that I never received. After arguing that this was not an issue??? He stumbled around for my drink and then the receipt that wasn't in my bag even though he insisted it was, I alerted him that this happened again and I had told him about the issue last time I was there. and explained I had to request my own drink and receipt after the young lady disappeared. He stared blankly at me with no response at which point I drove off from this location for the last time read more

I've been a long-time patronizer of El Pollo Loco restaurants. It's my go-to place when I need fast, economical, relatively healthy food, on the go. My kids love it, too! This location far exceeds my experiences with this chain. The crew always warmly greets you when you walk in and throughout your visit, the food is consistently great! I am particularly excited by their newest menu item, the Build-your-own-Bowl. I can add only the items I like, and nothing I don't. And their carnitas rivals any I've had from any restaurant anywhere! Always a great experience. They always get a bell ring from me when I leave! read more

Love this place. I don't remember ever having to wait for long to get my food. The staff is nice and friendly and some of the menu items are just amazing, especially the Ultimate Double Chicken Bowl. A big reason why I love their food is the salsas and I've noticed it's easier to get the salsas you want by going in instead of using the drive thru. Sometimes they might be out of some salsas, which is a bummer because that's partly why I go there. But there's been an occasion where they didn't have a particular salsa and I asked if they have that in the kitchen. When asked how many I want I said 2-3 and the girl said "I'll give you six!" and handed me a bag full of salsas. Gotta love it! read more

Service was quick and food was great. Two spoons up for sure. I also like that it was clean. Rang the bell on way out.

Food was great. Wait time was about 10 minutes. Asked to eat here but gave it to us to-go. Didn't give us plates or forks.

Great chicken, beans, rice, salads, salsas, sides, etc. This is good for the day that you don't feel like making dinner. Healthy fast food!

I'm not coming here again, for two reasons :1. mediocre service--I went there with a friend, we shared a meal and they gave us one set of silver (plastic)ware, when I asked for the 2nd I was given a fork and spoon but no knife. 2. Menu items overpriced, $7.99 for 3 pieces of chicken and 2 sides. read more

Im giving this review a 3 here because I usually get good food here. However last night I ordered the $20 family meal deal. It was around 530pm in the drive thru. The chicken tasted like it was cooked many hours ago. Almost inedible. Rice/beans everything else was delicious read more

We've visited this location for family dinners and were very happy with the food and service! Employees are always pleasant and eager to serve with a smile. We always ring the bell as we head out the door and have heard it ring while we dine in. read more

I really their chicken but for some strange reason. This place in particular can't seem to get my order right.. Today marks the 4th time that we went through the drive thru and got short changed. So from now on, I don't care about the people behind waiting in line but I'm checking my huge orders regardless. Seems like when they are busy they seem to just throw stuff together and make it look like it's all there in hopes you don't check your order. Poor employees inside can't read what's on the screen and love cheating people. El pollo management needs to test their employees or they need to fire management. read more

El pollo loco is standard eats. Decent food for a giant national chain. I honestly go here to swoop a few churros up real quick but they rarely have them which really harshes my mellow lol. read more

Terrible customer service, rude employees. I've given them multiple tries but it's always the same shit. Same rudeness with almost every employee I've come into contact with. They are also always out of something. Not going back to this el Pollo Loco, if you want el Pollo Loco don't waste your time coming here drive a little bit longer to San Marcos. read more