They don't even have queso on the queso burrito what a joke. Queso is not shredded cheese. It's liquid hot and very flavorful shredded cheese is not the same. Rename it a chicken bean and rice burrito cause that's all you taste. read more

The Food is always great here. My Chicken is comes out crispy and their churros are so good! I love coming here.

Service was amazing! Loved how attentive Lety was as soon as I came in through the door! I have never been disappointed by the food whenever I come here! read more

Decided to give this restaurant another try. First of all if you are going to have menus, either update them with prices or have a scan code to your menu. We received menus to order from that all the prices were blacked out so we had no idea of the cost. we tried to ask the waiter, but we don't speak Spanish and it was hard to understand. Food was just ok. Chips were old and tasteless and they charge you an extra $1.50 for more. Music was so loud that it was hard to have a conversation from Disco, which I found odd, to Alison Krause to Foreigner with the cook thinking it was karaoke night. read more

I've tried eating here twice over the last month and both times they have a sign that the dine in is closed until 3 due to short staff and only offering drive thru. Won't waste my time driving there again. I hate to eat in my car and get it dirty, will take business elsewhere. read more

California dreaming! Loooove pollo loco, chicken was fresh off the grill and the sides are on point! You can't go wrong with chicken rice and beans and some fresh spicy avocado salsa! BE AWARE THIS PLACE JUST OPENED SO THE CREW IS STILL GETTING A HANG OF THINGS SO TRY N B PATIENT. prepare to wait about 20 mins for a family meal but totally worth the wait! read more

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Great tasting, served hot, healthy and always hits the spot. Good, friendly workers helped us with a smile.

This is a great location. Very clean and the team and manger rock! The seasonal soap and tamales are excellent and the chips are as good as any sit down Mexican restaurant read more

El Pollo Loco - Love this El Pollo Loco. The team and manager are amazing - Fast Food Near Me - Sandy, Utah

We did a catering pick up with El Pollo Loco and we were very impressed. The price was reasonable. Everything was fresh when we arrived. They gave us a convenient box to carry everything in and all of the utensils, plates and napkins we could need. To top it off, the food was great and the service was perfect. We will use them again for a quick group party for sure. read more

This is a horrible location. The first time we tried to eat here we wanted to go through the drive thru. We pulled up to the menu board and got a message that the location was closed when they were clearly open. We went in to order and told them about it and they blamed it on daylight savings even though the change had happened several months ago and didn't really seem to care Today we went to the drive thru to order a salad and we were told they were out of salads. This was in the middle of the day on a Saturday. In fact we have only had one ok experience there. We will not be going back to this location read more

Second visit, again 16 dirty tables, only 6 tables with customers. Only clean tables were two tops and we had a party of three. Not on table was cleaned during our 1 hour (yes 1 hour) visit. Lost a star for this. Down to two. Took almost 30 minutes to get our food afyer we ordered. Food is excellent, ordered the beef barbacoa burrito and again, amazing food. Mashed potatoes are great. Music volume is a little too loud in the back of the dining room (farthest from register, and the cashier was very slow (though I think she was new and am not holding it against her. Seriously El Pollo Loco, I really want to like you, but your dining room cleanliness and service are really turning me away. read more

I always love the food. Chicken has flavor & stays juicy. The family meals feed everyone and there's enough variety of sides its easy to make everyone happy. Drive thru is fast & mobile app is easy. Good deals with rewards. Great guac. read more

This is a review of Pollo Loco on Platt Ave in West Hills. This chain was our go to for take-out tasty grilled chicken. I'm saddened by the deterioration in quality we have experienced on 3 successive visits. I was forgiving the first time because of the pandemic, but they aren't showing any signs of recovery. At our last visit, they were out of flour tortillas. First world problems I know, but I will be crushed if this once great business continues to go into decline. The chicken parts are so small and dry that they need to totally recalibrate their cooking temps and time if they can't procure bigger chickens. It's a shame. The skin is the only thing that is edible. We tend to order dark meat so it will be extra moist, but when drumsticks and thighs are barely the size of my thumb, they are overcooked and like eating sawdust. Maybe Chick-fil a has locked in all the best poultry contracts. If so, Pollo Loco had better step up their game or they will kill this once admirable chain. read more

I have been eating pollo loco since I was a kid, since we have so many of these in California so my review might be a lil bias. It's great for big families you can get as much grilled chicken with some sides and tortillas. I also love their bowls which is great when you are on the go. Definitely a place to check out. read more

I, like many other California natives living in Utah, wished for an El Pollo Loco to open up near me. The first couple of times my family went to this location, it was awesome. Everything was exactly as I remembered it. The 3rd time they screwed up and gave my husband corn tortillas instead of flour with his meal. They also did not give us any utensils or salsa. As another reviewer said earlier, it seemed as though the girl taking the order was distracted because I had to repeat everything. We gave it another chance today, and that was a huuuuge mistake. The same girl took our order, and again I had to repeat some things and we got corn tortillas instead of flour(what's up with that?). Fast forward to later in the day and he has sudden stomach pains. Yep, E. Coli. We know it was El Pollo because that was the only thing he ate today. Such a shame. Needless to say, we will NOT be back. read more

An account from a California native: "The valley has an El Pollo Loco to call their own, albeit on the westside, but good for them! Located on the southern edge of Jordan Landing, this is a great spot for lunch or dinner. Fresh salads, salsas, and flame grilled chicken are some of the reasons to stop by. You can feed a team, a village, or the whole ward without having to spend a ton. They have some great deals on their family meals with plenty of sides to choose from. Also, churros! I always go with the pollo bowl cause the portion of rice, beans, pico, and chicken is delicious! Another plus, is their salsa bar which is made fresh every day, all day. Realistically, how many of your favorite "Mexican" restaurants offer that? Not many. This is why El Pollo Loco gets my endorsement, five crazy stars." -This is Tania S. and I approve this message. read more

I am so PUMPED to have El Pollo here in SLC. I'm not a salad kind of girl but their salads are the BOMB! I love their changing menu with the seasons. Don't expect KFC with taters, this is authentic Mexican food and their salsas are fresh and awesome. Oh goodness! Also, parenting tip. Their BRC (bean,rice,cheese) burrito is only a $1 and it fills up my kid perfectly. Cheap place to feed the kids and make momma happy. read more

I give it 2.5 stars and that's for the food. The service is friendly, but 1 cashier at dinner rush, c'mon! Plus, no one assigned to clean the dining room! There should be 3 cashiers, so during busy times they can take orders and take turns maintaining the dining room at ask times. It's obvious this place is popular, the food is great! Just very show service. It seems that customer service everywhere is going down the drain. More money for smaller portions and no one knows how to give great service anymore. read more

Love it. Could eat here everyday. Use the app and points add up fast. Usually get three piece leg and thigh bit chicken nachos are awesome

Long wait was expected, the chicken was good hot and juicy but I have never seen chicken that small. 8 piece meal of thighs and legs looked like they were from a pigeon not a chicken. The coleslaw was nothing but cabbage no flavor Not a good value for the money read more

I thought this place was pretty good. I am a huge fan of Pollo Tropical in Miami (more Caribbean spices and better), but this wasn't a bad substitute. I live in Central SLC and would not drive out to West Jordan again though...so time to open more close in locations to the SLC city center. read more

the food is high quality, very great. the restaurant may seem originate but it's pretty awesome! the food is great and the workers are patient. read more

I've been waiting in the drive-thru for over 15 minutes now....I'd write a review on the quality of food, but I've never eaten here before and so far the experience has been a total let down. New location woes, I guess... read more

The food is what I expected. So glad I don't have to drive to drive 30 minutes for this Chicken goodness anymore! Great grilled chicken and their green salsa is not spicy but it's still addicting. Lololololooooooovve it!!! read more

I would like to start by saying that I lived in Las Vegas, NV throughout the "90"'s and ate at El Pollo Loco locations all over the city and IT WAS AWESOME!! I came to check this location out today being that i have not eaten at a EL Pollo for almost two decades and was very disappointed with the service, the cleanliness of the store, the hygiene of the service members and the quality of the food once it was opened.....very sad. I will never return. Sincerely, Rocky Martinez read more

I came around 2:30 on a Saturday, my first time, and was very pleased with the service. I ordered my food, got my drink, sat down for just a few minutes and my food was ready! Very quick and it was delicious! The quality of the cooked chicken reminds me of when I was in Mexico . My salad was fresh and tasty and I will definitely be eating at Pollo Loco again! read more

This was our first visit to an El Pollo Loco location. The food was fresh and tasty, and the staff was friendly and helpful. We'll definitely be back. read more

la atención de este lugar es estupenda, lo recomiendo..!!

Terrible, irresponsible service. When we tried to fix our order that the cashier had done incorrectly, we were chastised. The chicken was dry and stale, the tostada shell was old and stale...VERY disappointing Not returning. read more

This is about the branch in Jordan. We had a great experience with the one in Sandy, so I ordered the same food again: 12pc family platter with rice, fries and chips, two salads and some churros. When I got home from picking up the food, it turned out they forgot the chicken of the 12pc platter. I called them hoping they would deliver but they told me to come back (20min drive) with the ticket because although I had ordered online they claimed they couldn't check the original order... My husband went back and when he got there he asked for some new fries because the ones we had would be cold by the time we could finally start eating dinner, they wanted him to pay for them. When he said that that was anything but customer friendly (forget the chicken, telling customer to come back rather than delivering and then making him pay extra for the fries) they told him that was what the manager had told him to so. When he said that in that case he wished to speak to the manager all of the sudden it wasn't necessary to pay... It was almost 2 hours after I had placed the order before we could start eating dinner. Our salads also were much less nice then the ones we had eaten from the Sandy branch. This branch really is a big disappointment... read more

Slowest drive thru ever! Took 35 minutes from ordering until we got our food! They were out of lettuce, and weren't even nice at the window. Terrible! read more

Know this chain from southern CA and miss it so much. I was so happy to learn it made its way to Utah!

I love mexican food, I could eat it every meal. This is the first time here, never been to El Pollo Loco ever before, over all Great place... Great food great customer service and wantEd to make sure it was fast a my experience was good. That is was... not sure I'll be back, Priced a little high for me for what you get. read more

Trader Joes in SLC In-N-out in SLC El Pollo Loco in SLC...not yet until today! Rejoice, a Cali girl's dream! El Pollo Loco (Crazy Chicken) is now available in West Jordan and a new location opening soon in West Valley City. We arrived before 9pm and the drive-thru lane was backed up. The restaurant was closed due to capacity. The 30 minute wait was totally worth it. I'm pretty sure all the Cali folks, especially Latinos were here. It was the first night and we all have the same idea. Growing up in Los Angeles, El Pollo Loco was something we did as a family. There's literally a Pollo Loco in every corner. The prices are reasonable. They have great family value meals. They have charbroiled chicken that is good. Not the greatest but it's flavorful. I love their chicken (2 piece breast and wing) plate with 2 sides. They have Mac-n-cheese, beans, rice, corn, mashed potatoes and much more! Personally, I order the corn and mashed potatoes. You can have flour or corn tortillas and the green salsa (avocado) is a must. If you're looking for a more lighter selection, they have the Pollo bowl and salads. I know I will definitely be back to have a "taste" of home. read more

We are so glad they opened this store in Sandy. They have the best chicken and food. My daughter eats a lot of chicken now! They don't burn the chicken like the West Jordan store and the manager here has got a good thing going even after our many, many visits since the store opened. read more

4 stars on the fast food sliding scale. Make sure they don't forget your salad dressing in the drive-thru!

California Dream turned into a nightmare! First of all after waiting in the long drive thru line and finally getting to ordering, the order taker Daisy and made me repeat my order 3 or 4 times because she seemed and sounded distracted. When I get to the window, Yazmin greets me with a "Hola!" and starts talking to me in Spanish, and I said "no Spanish" and she kept going.. Then I told her again that I didn't speak any Spanish. She then asks me what my order was and I had a 10 pc family meal a coke a dr. Pepper extra tortillas and churros. After a 45 minute drive to get home, I realized they didn't give me my churros and one of my sides. I then call the store and spoke to Oscar who hardly spoke any English and claimed he couldn't hear me.. He had me give him my phone number but I tried saying it to him at least 5 times and he just wasn't hearing. I was so excited to finally get an El pollo loco that could possibly be worth the drive! And now, I'm totally upset... I'm an immigrant and I am all about hiring bilingual workers here in the US but PLEASE make sure to staff the place with people who can speak English fluently for us who don't have the privilege of knowing Spanish.. so disappointed!!!! read more

Not a huge fan of this place! I think the food is bland and the chicken always tastes a little too burnt or over cooked. I'd have del taco or Taco Bell over this any day read more

The first time I've had it fresh and I am a fan! Recently opened so this Wednesday night was pretty packed during dinner for dine-in. I love it here because they have so many options but it also made it tough to make a selection. I would describe it as a KFC with a Hispanic twist but I still don't think that covers it. Their menu consists of salads, burritos, quesadillas, chicken meals, desserts and so much more. My choice, the 2-piece chicken meal combo with leg and thigh. You also have the choice of breast and wing with a little higher price. It comes with your choice of two sides and a small drink. We were looking for the sides on the menu above forever but the sides are a separate menu at the register when you order. They have quite the selection. For the sides, I went with the mashed potatoes and mac and cheese but I also got a chance to try the rice and pinto beans. ALL sides we're great! Pinto beans were okay.. but probably because I'm not a big fan. Chicken was perfect. Not like KFCs fried chicken.. but more of a fancy rotisserie chicken. The skin was crunchy and flavorful and the chicken was cooked for the perfect amount of time, yum! Meals also come with your choice of corn or flour tortilla. We were experimenting on how everything goes together and you can even make a taco with all the items you have. Order and take a seat until your tag starts lighting up and vibrating. They have a salsa bar which includes different types of sauces and salsas along with lemon, cilantro, and jalapeno peppers to go with your meal. I thought it was neat since you're really control of your spice level here and there are just so many options. Two chicken meals came out to about $16 and I believe you get your money's worth. Definitely a new favorite! read more

4 star food. 0 star service and cleanliness. This place has been opened two weeks and it's filthy. The great service on the first day was all show. Expect to wait since this place is always busy. Restaurant itself has dirty tables, dirty salsa bar,and even filthier floors. Ask someone to clean the table and no one can because it's not their section. Finally flagged down a girl who seemed like she did me a favor. Cleaned the table and threw all the mess right on the floor. Asked her to sweep underneath table since I don't want my feet on trash and she didn't even answer me. She just looked at me and didn't even respond to my thank you. It's good food but service is horrible. So sad this is what has happened in two weeks. read more