Cancel

    Open app

    Search

    El Pollo Loco

    2.4 (124 reviews)
    Closed 9:30 am - 11:00 pm

    Order El Pollo Loco Takeout or Delivery

    El Pollo Loco Photos

    Business Info

    From this Business

    EL POLLO LOCO ATMOSPHERE

    What's the vibe?
    Good for kids
    Good for groups

    More like El Pollo Loco

    Recommended Reviews - El Pollo Loco

    Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
    Yelp app icon
    Browse more easily on the app
    Review Feed Illustration

    Reviews With Photos

    Patrick R.

    This place consistently fails me when ordering through Uber Eats. They ALWAYS miss notes, they give me 2 little tiny containers of salsa for a 16 piece meal. For $20/hr they can't even give you corn tortillas you can use! HUGE delivery fee which honestly isn't worth it. If you decide to order and eat at the restaurant, I'm sure they will make sure your order is correct. If you order from a delivery app, they seriously do not care whatsoever and will ultimately ruin your order. Not once have they ever given me the correct amount of salsa for a 16 piece order. As delicious as this place CAN be, pass on the delivery option as I am done with it.

    Yummm
    Confident In My Opinions A.

    Super sweet ladies working there today when I went. Delicious and super fresh food. I didn't want to cook and go shopping and it would have cost around the same probably. Great service yummy food and even the drinks taste fresh and clean like they clean the ice machine well. Super great. I'm very happy My only advice would be maybe be more generous with the avocado. But the sauces were amazing and everything was so good. They also gave me extra sauces and loaded me up with everything I needed including napkins and forks. And the ladies were really so nice

    This is my large mashed potatoes with a single scoop. It is about 1/3 full. The other one was up to the top as this should have been.
    Ken H.

    Ok, I'm done with El Pollo Loco. They have screwed me for the last time. I complained to corporate to see if I'd get a response but they don't care. My last trip was for an 8 piece with a salad and two large mashed potatoes. I ordered it to be ready an hour in advance. I arrive and it isn't ready. I had to wait an additional 10 minutes. I ordered 2 extra cilantro dressings for the salad (so there should have been a total of 3). I see them putting in 2 dressings. Oh great, my two extras that I ordered. They gave me my order and I saw I was missing a gravy for one of the potatoes. "Would you like another gravy?" Well yes I would. It was supposed to be in there. So I get home and find that there are only the 2 cilantro dressings, not the 3 I should have had. Screwed out of 50 cents I paid for one of the extras. Then I see the second large mashed potatoes is only filled about a third of the way with a single scoop. Yeah, I've ordered from them for the last time.

    Double chicken salad"under 500" menu.  Really tasty
    Karen L.

    It's been a while since I had been in for a meal and the quality has gone severally downhill. I have posted 2 photos of the "same" meal and you can see for yourself, they don't look alike. The portion and quality have gone down and as much as I know most struggled during the pandemic. I think they have already lost. This is no competition for the mom and pop local options. I don't recommend this even if you're in a pinch; you'd be better off stopping at your local grocery store, picking up a bag salad, avocado and rotisserie chicken. Not worth it even for convenience.

    What I found in my potatoes what if it was child they could have choked!!
    Marcel G.

    It blows my mind how you expect to work at a place and keep it running when people treat you with no smile no hello...these are hard times for everyone and if you don't like your job find something different where you are happy and arent casting shadows on your customers. Woman tonight at 9:04 pm. She was unwelcoming and I asked about a free taco I wanted to try and couldn't figure it out on the app. She walked saying I don't think we have it anymore and talkersith another employee for two minutes just to come back and tell I'm sorry and I don't know you couldn't order it in the app. And turned her eyes away and went about something else. Where has customer service gone ? I was there a few months back and found a plastic cap in my mashed potatoes. They comped my food but I didn't bother mentioning it on yelp but today I am. Get it together. I won't be back.

    Half of my spiicy shrimp taco left.  Skimpy fillings.

    See all

    Photo of Ron T.
    16
    33
    4

    5 months ago

    Business owner information

    Photo of Olivia R.

    Olivia R.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 1
    Photo of Madi C.
    1
    50
    32

    3 months ago

    Business owner information

    Photo of Olivia R.

    Olivia R.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 months ago

    Good service, my food was a good temperature and service was fast . I made my order through the drive thru.

    Business owner information

    Photo of Olivia R.

    Olivia R.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 months ago

    Good tostada. Could have used more beans and rice though. Salad dressing is very good.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    7 months ago

    Business owner information

    Photo of Olivia R.

    Olivia R.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    1 year ago

    Business owner information

    Photo of Olivia R.

    Olivia R.

    Helpful 2
    Thanks 1
    Love this 0
    Oh no 2

    1 year ago

    Business owner information

    Photo of Olivia R.

    Olivia R.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 2

    3 years ago

    Helpful 4
    Thanks 2
    Love this 1
    Oh no 2

    5 months ago

    Business owner information

    Photo of Olivia R.

    Olivia R.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    Business owner information

    Photo of Olivia R.

    Olivia R.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 1

    4 years ago

    Helpful 4
    Thanks 1
    Love this 3
    Oh no 0

    1 year ago

    Great service at this location, very clean to dine in or drive thru. Come try it out!!

    Business owner information

    Photo of Olivia R.

    Olivia R.

    Helpful 0
    Thanks 0
    Love this 1
    Oh no 0
    Photo of M R.
    0
    84
    4

    3 years ago

    Business owner information

    Photo of Olivia R.

    Olivia R.

    Helpful 0
    Thanks 0
    Love this 1
    Oh no 0

    2 years ago

    Business owner information

    Photo of Olivia R.

    Olivia R.

    Helpful 1
    Thanks 1
    Love this 2
    Oh no 0
    Photo of Phi G.
    0
    256
    40

    2 years ago

    Business owner information

    Photo of Olivia R.

    Olivia R.

    Helpful 1
    Thanks 1
    Love this 0
    Oh no 2

    7 years ago

    Helpful 6
    Thanks 0
    Love this 3
    Oh no 0

    2 years ago

    Helpful 0
    Thanks 0
    Love this 1
    Oh no 1
    Photo of Alex M.
    44
    31
    7

    2 years ago

    Business owner information

    Photo of Olivia R.

    Olivia R.

    Helpful 1
    Thanks 1
    Love this 0
    Oh no 1

    5 years ago

    Business owner information

    Photo of Jessica B.

    Jessica B.

    Helpful 1
    Thanks 0
    Love this 1
    Oh no 0
    Photo of Marcel G.
    188
    58
    37

    6 years ago

    Business owner information

    Photo of Jessica B.

    Jessica B.

    Helpful 3
    Thanks 0
    Love this 0
    Oh no 0

    6 years ago

    Business owner information

    Photo of Melissa A.

    Melissa A.

    Helpful 2
    Thanks 0
    Love this 1
    Oh no 0

    2 years ago

    Business owner information

    Photo of Olivia R.

    Olivia R.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    6 years ago

    Business owner information

    Photo of Jessica B.

    Jessica B.

    Helpful 3
    Thanks 0
    Love this 0
    Oh no 0

    7 years ago

    Helpful 5
    Thanks 0
    Love this 6
    Oh no 0
    Photo of Michael A.
    328
    216
    359

    3 years ago

    You can't go wrong here. Fast food but reasonably healthy. Chicken is always tasty and so are the sides.

    Business owner information

    Photo of Olivia R.

    Olivia R.

    Helpful 0
    Thanks 0
    Love this 2
    Oh no 0

    3 years ago

    Helpful 0
    Thanks 0
    Love this 1
    Oh no 1

    4 years ago

    Helpful 0
    Thanks 0
    Love this 1
    Oh no 0

    6 years ago

    Business owner information

    Photo of Jessica B.

    Jessica B.

    Helpful 0
    Thanks 0
    Love this 1
    Oh no 0
    Photo of Jane M.
    38
    124
    3

    5 years ago

    Business owner information

    Photo of Jessica B.

    Jessica B.

    Helpful 3
    Thanks 0
    Love this 1
    Oh no 0

    7 years ago

    Helpful 3
    Thanks 0
    Love this 1
    Oh no 0

    2 years ago

    Business owner information

    Photo of Olivia R.

    Olivia R.

    Helpful 0
    Thanks 0
    Love this 1
    Oh no 0

    7 years ago

    Business owner information

    Photo of Jessica B.

    Jessica B.

    Helpful 0
    Thanks 0
    Love this 1
    Oh no 0

    8 years ago

    Business owner information

    Photo of Melissa A.

    Melissa A.

    Helpful 2
    Thanks 0
    Love this 2
    Oh no 0

    8 years ago

    Business owner information

    Photo of Melissa A.

    Melissa A.

    Helpful 2
    Thanks 0
    Love this 0
    Oh no 0

    6 years ago

    Business owner information

    Photo of Jessica B.

    Jessica B.

    Helpful 2
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Tony M.
    56
    23
    78

    8 years ago

    Helpful 0
    Thanks 0
    Love this 1
    Oh no 0

    4 years ago

    Great food nice restaurant friendly staff and one of my favorites Mexican restaurants in Santa Rosa California.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    4 years ago

    Business owner information

    Photo of Jessica B.

    Jessica B.

    Jeff, thank you for taking the time to share your feedback with us.

    Helpful 1
    Thanks 0
    Love this 1
    Oh no 0

    3 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 1

    7 years ago

    Business owner information

    Photo of Jessica B.

    Jessica B.

    Helpful 3
    Thanks 0
    Love this 0
    Oh no 0

    Page 1 of 4

    El Pollo Loco Reviews in Other Languages

    Ask the Community - El Pollo Loco

    What type of sauces do they have?

    They have an avacado, red and pico de gallo,mild and medium

    Don’t See Your Question? Ask Away!

    Verify this business for free

    People searched for Fast Food 3,109 times last month within 15 miles of this business.

    Verify this business

    Dave's Hot Chicken

    Dave's Hot Chicken

    3.7(269 reviews)
    1.5 mi
    $$

    I'm back, and the evolution is real. My previous visit…read morewas... let's just say "inconsistent," but Dave's has clearly undergone a successful rehabilitation. The first thing you notice is the service--it's significantly sharper, faster, and actually attentive this time around. Whatever was gumming up the works before has been cleared out. The decor is also noticeably cleaner and more "dialed-in." It feels like a place that respects the poultry it serves. As for the main event: * The Three-Piece: Perfection. The breading stayed crunchy, and the chicken was juicy enough to require a tactical napkin plan. * The Fries: I went with the Hot Fries, and they didn't disappoint. They have that specific kind of heat that builds just enough to make you respect the spice without ruining your afternoon. It's rare to see a spot actually take the feedback and turn the ship around this effectively. If you haven't been in a while because of the service or the atmosphere, it's time to head back.

    Inconsistent service compared to other locations…read more I visited the Dave's Hot Chicken location in Santa Rosa today with my two small children. This was our fourth visit to a Dave's Hot Chicken overall, and we have a very simple order we've placed multiple times at other locations without any issues -- the 10 chicken bites meal with fries, splitting the seasoning between mild and medium because each of my children prefers a different spice level. At this location, I was denied multiple times and told that splitting the seasoning on the 10-piece bites was against store policy. However, this has never been a problem at other Dave's Hot Chicken locations we've visited, which made the experience confusing and frustrating -- especially with two kids expecting the same order they've always been able to get. The front register employee even asked the shift lead "Andy" if they could accommodate the request. Unfortunately, the shift lead denied it while standing in the kitchen, even though it seemed like a very simple adjustment that other locations have been willing to make. Because of the lack of flexibility and the inconsistent service compared to other Dave's Hot Chicken locations, I'm giving this location one star for service. I hope management considers allowing reasonable accommodations like this in the future, especially for families with young children and not having a children's meal available.

    Photos
    Dave's Hot Chicken
    Dave's Hot Chicken - Yummy Dave's #4 1 Slider with Fries  Enjoyed the best meal at Dave's hot chicken! So delicious, left us very satisfied. Can you tell?

    Yummy Dave's #4 1 Slider with Fries Enjoyed the best meal at Dave's hot chicken! So delicious, left us very satisfied. Can you tell?

    Dave's Hot Chicken - Single Tender slider

    See all

    Single Tender slider

    Gio's Pizza - Industrial Drive

    Gio's Pizza - Industrial Drive

    4.5(32 reviews)
    0.1 mi

    Pizza looked great in local food groups so decided to give it a whirl new year eve…read more Order online 30 min estimate cool no prob. Get there and the service is attentive but not particularly warm and atmosphere is quite dull. Staff apologized without prompt or any complaint on my end and being 15+ min longer on new year's eve no biggie here. Service 3.5 stars Ambience 2.5 stars - clean, but bland and neutral Most importantly the food. Got a large pep, pesto sticks and a salad. The good - sauce was tasty, bread had a good flavor The bad - pepperoni was greasy enough to reboot a grease musical. It ruined the bread, the pep was soggy and greasy too. There was a ton of pepperoni which absent the lack of crispness and 5 pounds of grease would have been a plus. I have eaten pizza most places in SR and near in the region and this is a bottom 25% er. No one in our fam enjoyed our meal and I doubt I will be back. Food - 1.5 stars.

    Ordered take out here a few times. Ordered a medium Mr Potato pizza today and I enjoyed a beer…read morewhile I waited for my order. Gios is in a strip mall with plenty of parking. It was Sunday and they had the TV on with four games playing on a split screen. The lady who helped me was very nice and prompt. The pizza was really good with a good crisp on the crust! They have a lot of speciality options that are unique! Overall 4.4/10

    Photos
    Gio's Pizza - Industrial Drive - Outside

    Outside

    Gio's Pizza - Industrial Drive - Deep fried chicken wings served with choice of your dressing and dipping sauce  on side

    Deep fried chicken wings served with choice of your dressing and dipping sauce on side

    Gio's Pizza - Industrial Drive

    See all

    KFC

    KFC

    1.8(72 reviews)
    0.5 mi
    $

    I ordered a Big Box meal for 5 tenders with 2 sides and a biscuit but turns out missing a biscuit…read moreand a few fries inside the box. I asked why a few fries which confused me due to sides ordered are mac&cheese and mashed potatoes and gravy. The employee seems lazy and lack of customer service skills to solve the problem. Did get a biscuit in upon the complaint. But I felt very dissatisfied of the services and that Big Box meal was $19.99! What a waste! The place felt uncomfortable and looked like it's closing time and it's 4pm! I give one star for poor rating!

    I've been here twice in the last couple weeks and each visit was just not pleasant…read more First of all I don't even eat this food, I was here buying something to eat for a local family I help out and they have been requesting this. 1st visit I drove up and they said the system is down and they can not sell me any food :| 2nd visit they only had original chicken available, which the family I help out requested crispy. They asked me to park and wait an additional 15min in the parking lot, when from the outside it appeared to be empty at 1pm. I still ordered the food so the family can get their KFC fix but I definitely will not be coming back here again. $42 for KFC is wild!! I could have eaten at a nice sit down restaurant for that price. They only thing I will give them and say is the cashier was a young man and he was very nice and pleasant, this was on my second visit and he was working both windows. At least he gave good customer service. But Never again!

    Photos
    KFC
    KFC - Winner winner chicken dinner

    Winner winner chicken dinner

    KFC

    See all

    Jersey Mike's Subs

    Jersey Mike's Subs

    2.9(34 reviews)
    0.2 mi

    I live over three hours away from any Jersey Mike's so was looking forward to it for lunch while…read morepassing through town. Was disappointed with the service. The vibe wasn't welcoming when I first walked in but I shook it off. Took a couple minutes to even be acknowledged. The guy might have been having a bad day, but he wasn't friendly and kept messing my order up. It seemed like he was trying to make an order for pick up at the same time and put the meat on the wrong bread. He then grabbed each of the meat off swapping it to the other bread, leaving pieces of the wrong meat on my bread and adding the correct meat on top. Asked me twice if I wanted it Mike's way, I replied no the first time and told him what I wanted, He then stated again Mike's way as he added onions on top of the meat. I reminded him I don't want it Mike's way, so he grabbed most of the onions off, leaving some and then asked what I wanted. I told him I'm sorry but I really don't want my sandwich to have another type of meat and pieces of onion on it. He was irritated as if it was my fault and took the sandwich away and started getting the meat and cheese back out but with an obvious attitude. I let him know never mind, I don't even want a sandwich from there anymore. I'm not a confrontational person and am pretty understanding that people have rough days. But I'm also not going to spend $10+ on a sandwich that was made incorrectly, poorly and with an attitude.

    Thought I'd give Jersey Mike's a try after driving by this location for 1 year since it had opened…read more Six people in line ahead of me took 20 minutes before I was able to place my order. Paid $15 for a regular sandwich on GF bread. Got home, sat down to eat it, and the bread was stale!‍

    Photos
    Jersey Mike's Subs
    Jersey Mike's Subs
    Jersey Mike's Subs

    See all

    Mountain Mike's Pizza

    Mountain Mike's Pizza

    3.4(136 reviews)
    0.7 mi
    $$

    Even though it's a chain or franchise the quality varies at different locations. This location is…read morevery good, clean, great service. The food was great!

    Typically I Yelp review to highlight outstanding experiences. Not this time…read more Last night we ordered our first Mtn Mike's pizza. Delighted that they deliver, we placed our otder on line, for 2 pies and wings. Delivery was closer to an hour than the stated 45 minutes, but no big deal. The driver was friendly, and said something like "enjoy your delicious meal." The food was hot, the wings were small but tasty, and the pepperoni/olive pizza was good with an abundance of toppings and a suprisingly spicy kick. Our "cheese pizza" with veggies failed. There was no cheese on the pie.I ate a slice- what a huge disappointment. After a bit I decided to call to ask if I mis-ordered or what- and was told I clearly ordered "no mozzarella" (true)- so I got no cheese. huh? On a cheese pizza?? The person I spoke with was polite, and said next time i shoukd talk to someone if I want regular cheese- no mozzarella. I accepted responsibility and hung up - lesson learned. But it bugged me enough to go back thru the email confirmation. There it was - " base cheese" on my cheese pizza listed (same as on pepperoni pizza) right after sauce and before veggies. So this is a mixed review with a buyer beware: To get cheese on cheese pizza isn't as obvious as it might be.

    Photos
    Mountain Mike's Pizza
    Mountain Mike's Pizza
    Mountain Mike's Pizza

    See all

    Los Arcos - Breakfast Burrito

    Los Arcos

    4.5(745 reviews)
    2.2 mi
    $$

    Best carne asada I've ever had--hands down. Won't order carne asada anywhere else!! The meat was…read morebeautifully marinated and unbelievably tender. Both the enchilada and taco were generously stuffed full of meat. Tender tortillas, and the beans were perfectly creamy. Everything tasted incredibly fresh, like it was made with real care and pride. There were a lot of to-go orders flying out the door, which tells you something right away--but we dined in and received absolutely impeccable service. The owner cracked open a bottle of their homemade hot sauce for us to try... very yummy!!! sweet with a little heat - it was so good we added a bottle to our order to take home. Please support this long-standing local business. Great people, amazing food, and the kind of place you want to keep coming back to. Location is in a strip mall, but don't let that fool you. The food is fantastic. Great for breakfast, lunch or dinner.

    The staff were very friendly and attentive, offering us things like coffee refills and more napkins…read morewithout us asking. They said that any dish you leave the meat out of is vegetarian, and they also have the McDougal section and vegan sections on the menu. We were given complimentary chips and salsa. The salsas were quite good and flavorful: one mild and two spicy. We ordered the chilaquiles omelet and the heuvos divorciado. After the tasty salsas, we were surprised at how bland the meals were. The rice was very good, and the beans were good, but the omelet, the guacamole, the eggs, red and green sauces were all incredibly bland. I'm guessing most of the rave reviews are not for vegetarian dishes? The outdoor seating is only a few tables out front, but it was still a nice option on a beautiful day and there was plenty of shade.

    Photos
    Los Arcos
    Los Arcos - Bacon breakfast burrito

    Bacon breakfast burrito

    Los Arcos

    See all

    El Pollo Loco - hotdogs - Updated June 2026

    Loading...
    Loading...
    Loading...