I always come here and they're normally perfect when I order for dinner. But the last few times I came for lunch they always mess something up. My order today was completely wrong and I was even charged extra. I hate to be that person that asks for the employees to read me my order but I think I'm going to have to ask them to do it! Because it's getting pretty frustrating now. read more

This location is sooo cheating the system. Every time I go through the drive they make you pull around and sit in the front and they bring you your food. Why have a drive through? So their drive through numbers look amazing. But fact is they are totally cheating. It's funny sitting in your car with everyone else waiting. Gets kinda crowded read more

To preface, I practice interment fasting. This being said I go 20-30 hours between meals. I don't know if it was the not eating for over 24 hours or what but when I rolled up at 9:00 pm tonight I not only experience the fastest, best service I've ever had in a drive through, but also it was so delicious. I had spent the previous hour in literal tears because out of all the stores I called, none of them had the one thing I was craving, chicken. El pollo loco came in clutch tonight and I hope the girl who was working the window gets a raise, she deserves it. Keep working hard girl! read more

Fast friendly service great group works here. The avocado salsa is better here than others I have been to. Nice and spicy

***UPDATED ***The second time I get a two piece and have extremely dry pieces of chicken and they smell like they were made in old oil ... I could not eat these again and spent almost 9$ for my meal both times . This location has to do better ! People can get sick from this food and no one will fix it . Please do. Update :: 2 hours later I actually threw up twice that chicken I ate .even though it was a couple bites .... disgusting October 17: I have reached out to el pollo twice now thru email like the managers commenting on my reviews have said and have gotten no reply's back at all . I think it's not good customer service at all .... read more

Food is good but no salsa on delivery as menu indicates. Get the details right if you want more stars! Delivery was supposed to be free but that didn't happen either, I don't have a problem paying the delivery folks but don't advertise free then charge you for it! read more

If I could give this place no stars I would. I was there with my husband this afternoon around 2:45pm. My husband ran inside to get some take-out. As he approached the counter the gave his the rudest customer service as if they're not getting pay to do their damn job. He kept his composure but When he was walking out the manager and the cashier that were there started making gagging noises as they handed him our food and as he walked out. They are lucky I didn't go inside and cause a scene. No wonder they have no business and have a hiring sign at the front, the people they got in there are horrible and their customer service is nonexistent starting with he idiot female manager. She should be fired or disciplined for acting stupid and not setting up a good example to her cashier. read more

Brenda R. Helped me today and was so cheery and helpful. She made sure to structure my order to get the best deal possible without me even asking, appreciated her willingness to go above and beyond, that's true customer service. Food is always fresh and good too. Thanks, Brenda! She deserved a shout out! read more

Praise more goods things when you see it! Wow, I have been through the drive thru, but today I used the bathroom. Very Clean and I know that takes effort and energy, and many restaurants miss it these days. Great Job and thank you. My good service and quality have also always been good here. I love El Pollo Loco. read more

El Pollo Loco - Super clean bathroom - Fast Food Near Me - Wildomar, California

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I love their Loco salad! And my usual order is for the crispy chicken tacos with that delicious salad and a small order of the chicken soup. I'm easily satisfied here without the guilt! From my experience, all the locations I've visited are basically the same. At this particular location, I've only ever used the drive through. My experience here has been typical. Nothing crazy special about it, but it also isn't the worst. The customer service is as expected and the wait is decent. I will say that it is pricier than other cheap fast foods, but I don't mind since I feel the quality of food is a lot healthier and more fresh. I've never received my order incorrect here and my food comes out to me hot and perfect. The chicken is seasoned perfectly and is nice and moist. The veggies as a side, salsas and salads are nice and fresh with good flavor. I sometimes forget that this place is so close to me! I will definitely continue to come here. read more

this el pollo loco in wildomar has to be one of the best services in all of california by far. all the managers and employees there are the most respectful and caring for their customers!! please go here for their service read more

I'd been going to this location for years now! The food is always amazing and fresh. The customer service is great. I LOVE EL POLLO LOCO!!

Absolutely the worst El Pollo Loco I've ever been to. Chicken was dry, over cooked, hard as a rock, horrible. I just threw away all of the chicken but one piece & that was the one I tried to eat. read more

I mean, the people who work there seem very nice, and if this review was based solely on that then this place would get 5 stars on that. But, unfortunately, it's not. Has anyone eaten there recently? What is up with their chicken? It's like they starve the chicken to death and then serve you it. The chicken pieces you get are so small and definitely not worth the money you paid. If you need to charge more to serve chicken that seems like it was fed throughout its lifetime, then I will gladly pay a little more. The flavor is good but you don't get to enjoy it much because there's not much there to keep you enjoying it. Come on El Pollo Loco, you have got to do way better than that. I didn't even know what this place was because I recently moved here and I already have no desire to go back. This place is not worth it at all. I can get chicken at other places. read more

El Pollo Loco - Fast Food Near Me - Wildomar, California

Had lunch here today !!! It was super yummy and the chicken was fresh ! Portions were amazing ! Corn wasn't that good thought ! Definitely one of there better locations! read more

This specific location is one of my favorites. I work close by, so I'm here almost daily. I always order through the drive thru, and my order is always ready super fast. Their customer service is so great! Everyone is so nice there, especially Brenda. She takes my order majority of the time and is always smiling, happy, and makes conversation like she's known me for a long time. She has started to memorize my order since I'm here so often! She really is the sweetest. They always get my order right, and it always is nice, hot and fresh! I will even drive down to this specific location when my family and I eat out for a night and everyone request El Pollo Loco. Thank you for your great customer service and your yummy food! I'll be back tomorrow lol! read more

The whole staff is Rude! Food is never fresh! They serve way less than any other Pollo Loco. We ordered a quesadilla with chicken. It had 3 small pieces of chicken and the pico was soggy. Means it was old. We paid for the whole quesadilla and really got 1/2 of one. Churros were old and had absorbed all the oil, or whatever it's cooked in. We been here a couple times and always disappointed. read more

El Polo Loco's under 500 calorie meals are great when you want a lot of food but not all the calories. The black bean is great. I love this meal because it gives you the broccoli, beans , rice and chicken. You get it all. The store in Wildomar is a new Location and is new, clean and the employees are friendly while getting your food out to you quickly. What I really do like about This Location is there manager specials. Like 2 for 1 chicken burritos. It constantly changes and it is good food for a fair price. I enjoy stopping here on my way home from work and picking up the family chicken meal. You get a lot of food and the kids love it. It is rare these days to find a good fast food restaurant where the staff cares about its customers. read more

El Pollo Loco - Fast Food Near Me - Wildomar, California

I went today at 7:20 and the lady who is working the drive through shift today had amazing customer service!! Super thankful for employees like her (: read more

I ordered two Double Chicken Avocado Salads with Iced Tea and Diet Coke. My wife cannot eat sugar. I specifically asked if the tea was brewed or sweetened/instant. While I was speaking the server cut me off and spoke over me, then began talking to someone else on her end. When she stopped talking I could hear racous laughter over the speaker--Rude and unwelcoming! When I arrived home, both salads were topped with ONE full slice of avocado. Further, "Double" today was one portion split in-half. I have ordered this salad many other times at many other EPL's. Though the servers took my order using the English language over the speaker system, the smirks and Spanish language commentary on my arrival at the pick-up window (without an interpreter), left me feeling that I was the subject of ethnocentric mockery. I found this experience to be demeaning and I dont intend on returning. read more

Excellent customer service on large orders. Thank you, really appreciate your thoughtfulness and speedy service.

I came and to el pollo loco and got an 8 piece mixed feast and the employees and manager were very sweet from the start it was raining and busy but they were very patient and my food was excellent. The employee Isabella helped me at the window and the lady made sure I had extra salsa too. Will come back soon! read more

I always have a great experience at this location! The staff is very friendly, helpful and fast. Marcos the manager there is always so cheerful and polite! Thank you and your team for the awesome service! read more

Shout out to one of the nicest guys to ever take my order. Dude went above and beyond to both apologize for a fairly benign wait time and just put in that little extra effort to make a bad day a little better. I wish I knew his name so I could tell him manager that he deserves a big fat raise. He was patient and understanding when it came to taking my order even though I was kind of vague. If you can track who took my order and give him some kind of props: I got a small chicken soup with a side order of rice and pinto beans, both small, around 11:00 am today. The food is also excellent and the few times I've come here I've never complained. And to the guy who helped me: I hope you have the best day of your life, as well. read more

This location sucks. I've gotten the wrong order probably about 6 times in the year I've lived nearby and tonight I went thru the drive thru at 7:30 and they refused to cook more chicken breasts/wings because they're 'closing soon'. Yeah 2 and a half hours before closing and refused service... Is this location managed by ANYONE?? read more

It's hit or miss...but lately this place continues to disappoint! With our busy schedules, we order online, maybe that is part of the problem? They rarely provide the salsas you ordered and usually forget your tortillas. A couple orders ago the chicken was so dry we couldn't eat it. Tonight the chicken was borderline uneatable and another situation where they didn't provide the tortillas we paid for & the salsas we requested. Since this is delivered by Door Dash they claim they can't refund us. I'm just done and will not be ordering from here again! read more

Waited 45 minutes for my order. I asked to speak to the manager, I was told the manager was unavailable to talk. When I finally got my order and went home, I see that they forgot a few items. This Polo Loco is very unorganized and very understaffed. read more

Was there today around lunch time. Drive thru. Picked up a family meal for my in -laws. Line was long but the lady at the speakers was clear. Didn't try to rush me asked clearly about my sides. I was greeted at the window even before she told me my total. Nice smile over all great service the lady's name was Maggie and she was even nice enough to throw in some extra green sauces I told her my mother in law likes so much!!! read more

Today was the worst service ever! I did a mobile order and they ruined my order. I had a few times messed up before but this time they didn't offer to make a new order correctly. I'm never coming back to this location ever!! read more

Rebekah, the shift leader.did a great job! She is always working hard! She leads by example! She deserves to be commended and given a raise! read more

Got the chicken avocado burrito and it was not good. There was a lot of water coming out of it from each bite and the chicken was watery and not good. I would not recommend this place. read more

I'm so done with this place. Everytime there is an issue. This time when they forgot to give me dressing for my salad (main dish) they said I forgot to remind them at the window that I would need dressing since it was busy. Wow! Great customer service read more

If I could rate tonight's expierence a zero I would . Whoever is working in the drive , The blonde light brown hair girl has horrible attitude. I asked for more salsa she said I had some already in my bag. I asked for more nicely and she had a poor attitude. Very very rude girl. The girls in the drive thru are usually so friendly and helpful. Tonight the girls weren't at all. Teenagers working maybe new? It takes barely any effort to be friendly. On top Of that crap my food was disgusting it tasted OLD! Won't be returning here for a while. read more

This is a picture of a two piece dinner I bought for my Mom tonight after work. I'm surprised on the poor the quality and small size of the piece of chicken. Compare it to the small salsa container to understand just how small it is to scale. What little meat was on the chicken was extremely dry and was more like jerky than flamed broiled. This cost $7.98 plus tax. This is sad for a restaurant that specializes in Chicken. read more

El Pollo Loco - 2 piece El Pollo chicken meal - Fast Food Near Me - Wildomar, California

Pure Garbage!! Years ago El Polo Loco use to have good chicken but not anymore it is disgusting! Never again I'm done! read more

Came here a few times and service here has been consistent. Went in to order to go and the workers are very nice and offer suggestions if you don't know what to order. Also liked that they show you the food before bagging it to make sure it's correct and fresh. read more

Birria tacos are authentic!! Thank you to the gracious staff for recommending them. Wonderful food and customer service!

As someone who works in this same industry I was literally speechless by the way the boy at the window was speaking to me, he was so rude and enough laughing at me, I will never return to this location. read more

This is about your amazingly personal able employee Daniel. This is our 2 Nd time at this location, he's friendly and helped us sort out our coupons both times. Not to mention the quality of your chicken and the super clean dinning room. We will continue I travel a little farther to this location! kudos! read more

I'm shocked at what they actually served us for the 2 pc combo that costs $7.00 We got home after the drive-through and this burnt bone is what we were given. Horrible! Thank you for a great meal Pollo Loco! (Sarcastic) read more

El Pollo Loco - Fast Food Near Me - Wildomar, California