We went through the drive through yesterday and had the best, most upbeat pleasant young man, Daniel I believe.

This place obviously doesn't train their employees. Our experience in the drive thru was horrible. First we had to shout at the drive thru speaker to gave the gentleman taking our order hear us and even after repeating our order he acted like he still couldn't hear. Second when we pulled up to the window he refused to help us with the coupon code on our app. Finally the girl that handed us our order didn't get the order right and acted like she was doing us a favor. The chicken wing we were served look old, was very small in size and the skin on the outside was greasy. What is so hard about a 2 piece leg and thigh meal with chips and fries and a chicken tinga tamale bowl? I guess it is too hard for this El Pollo Loco to serve. read more

I'm a teacher and come here often on my lunch. The young blonde man who works the counter and drive through always makes my whole day. He's so positive and genuinely happy, which makes me happy. Keep up the great work! read more

Service is hard to communicate, they don't show much patience. The drumstick is too salty. And my stomach hurts after I get home from pollo loco. So food wasn't that good and the service wasn't that good either. read more

rude and disrespectful called to ask a question in regards to an order, young lady hung up on me twice. Then picked up the phone and left it off the hook so I could hear the background noise but would not speak. read more

Food is always good, but their packing and ability to load food and sauces to go, is the worst possible, bottom 10% of all restaurants! This year twice a month , at least 12 times orders we're incomplete. read more

The food was amazing and the customer service was great. The cashier in drive thru on this Monday morning was very helpful in assisting me with my order. The service was excellent and very efficient. I will definitely be returning to this location. The best food from el pollo loco that I've ever had. read more

Great experience, nice workers. Everything was made correct and tasted great. The drive thru was fast and didn't make you wait.

Chicken dry again and salsa especially the avocado salsa watered down to where there is no flavor. Will start driving to another location for Pollo Loco very disappointed in the quality at this place not worth the money. read more

The food doesn't taste fresh, they are skimpy on the meat, and the food they give you literally appears to be thrown together. read more

El Pollo Loco - $7 for this wrap?? So cheapo. - Fast Food Near Me - Wildomar, California

The holiday bowls are really good ! Had a good experience for dinner with my family . Eugenia took our order and was very nice and helpful.

So I know you guys are new and totally understand but it was 8:00 pm and drive thru traffic was light but still took slightly longer in the drive-thru after we got to the window. Then after waiting for around 3 or 4 min, they told us they ran out of the green cilantro sauce, no worries EPL, that's just my favorite sauce. Then I also ordered tortilla soup, whaaahhhh, no tortillas, no cheese; I had to improvise at home. I love your food so I will come back. :) read more

El Pollo Loco - My makeshift tortilla soup cause it had no tortilla or cheese. ;) - Fast Food Near Me - Wildomar, California

This place is awesome it is nearby and convenient to us better than the Kentucky fried chicken that was here before food is pretty consistent to all the other Pollo Loco read more

El Pollo Loco - Fast Food Near Me - Wildomar, California

So my poor review is not a reflection of the food. The food at El Pollo Loco is always excellent. Their chargrilled chicken is so delicious. So, my review is about who helped us through the drive thru. Stephani was the person assisting us through our purchase and she wasn't great. She mumbled as we ordered our food (two meals aka not rocket science) and once at the window she acted really impatient with us. Mind you that we literally asked her for nothing. After we'd paid, another girl rudely came up asking if we'd paid and what we ordered. It was a weird and unpleasant drive they experience. read more

Am a frequent customer and noticed service has been declining as well as food quality. With my order today I asked for 4 pico de gallo on the side. They gave me 1 in a bigger cup. I asked for a few more. After a few minutes the lady returned with a bag of 4 small cups. She literally took what was in the bigger cup and put it in 4 smaller ones. What?!? Called to speak to the manager and the lady that did it was the manager! Poor management and customer service skills. When I went to eat my food couldnt do it. It all looked and tasted like food from the night before. This was the last straw. Will not return to this location and advise others to go elsewhere. read more

Salma was so helpful this afternoon. I wanted a special order and she was more than happy to make my brc with black beans instead of pinto. She's the best. Thanks again! read more

This El Pollo Loco gets 1 star because of the poor service! We came through the drive through today (aug. 4, 2019) at 1:19 pm and ordered with SALMA C. She was extremely rude and had a bad attitude. There was no line. Not many people inside. She rushed us through our order, kept interrupting my husband as he was trying to order a 4 piece meal and had an annoyed tone in her voice. It's el pollo Loco I can go to the other 5 minutes away in Elsinore and get 10x better service. Maybe Salma was having a bad day ? She was not helpful, forgot our salsa and our tortillas. Salma deserves 0 stars. It's gets the one star because at least the cooks know what they are doing. Not coming back because of Salma. Oh my goodness! What a change !!! We came through the drive through today and was served by MIA! She was so amazingly nice ! My husband thought they hired an actress because of how on point she wasn good job MIA! (MIA deserves a raise) coming back again in hopes of being served by this awesome girl Mia! Food was still good and service was amazing! 1 star ny last experience, now to 5!!! read more

10/10 amazing store, amazing customer service, amazing food, so clean, so Friendly, my order is always correct

There was a 20 minute wait for chicken breast and to compensate, they offered a free large drink. Very hospitable and welcoming! ,

I have never been to a location like this before, they are rude and incompetent. I ordered a chicken Chipotle avocado burrito and all it had was sour cream. read more

Unreal! I just paid $5 for side of large brocolli and large mashed potatoes and was definitely given small sides. When questioned, they said thats large but last week I ordered the same thing and was give LARGE containers. What a rip off! Hste to be ripped off read more

By far the best location n Riverside County, and I say that in confidence. They are efficient, friendly, and my order is ALWAYS correct. Trust me, I've been to many El Pollo loco locations in Menifee, Lake Elsinore, Riverside, Perris, and they don't even compare to the Clinton Keith location. Bravo to your superior service! The employees here understand the assignment... to taste the fire. read more

Your standard El Pollo Loco chicken, it's delicious. Their service on the other hand, pure garbage! They are skipping out on the amount of meat and veggies you get with meals. The containers are a little over 1/2 full. When questioned, the manager Marco, shrugged his shoulders and said "that's what you get, we weighed it" I guess EVERY OTHER El Pollo Loco is generous then Such a shame that their customer service is non-existent, I was stoked that this location had opened up close by my house. read more

Not sure how I feel - I scan all my receipts to get rewards in the app. This location NEVER offers the receipt - I always have to ask for it. THEN...today I ordered 3 polo bowls. They charged me for 3 polo bowl 'meals' which include flour tortillas and water. I received the bowls - no tortillas or water. When I went back in to question it they said 'Oh, we just rung it up that way, it's all the same cost.' Hmmmm... I asked if I could have my water bottles then and they said 'If you want them, sure.' Just seems a bit shady. I'm sorry, charge me for what I asked for and give me what I paid for. read more

Grabbed a 3 pc. chicken dinner & 2 large Chicken Tortilla Soups. The chicken was fine but the Soup was awful!! No Chilis in it, very little chicken! Quite obviously this restaurant does NOT follow corporate recipe 's!! Will Never stop here again!! read more

If you are looking for a fast healthier option this is the place! My food was delicious and reasonably priced. Under 500 calories never tasted so good :-) read more

El Pollo Loco - Under 500 calories never tasted so good! Chicken and black bean bowl! - Fast Food Near Me - Wildomar, California

I ordered the double chicken bowl as usual but this time they took out half the chicken and gave me $.10 cent scoop of corn. Not going back!

I like this new el pollo loco. It's a lot better than the other el Pollo Locos I frequent in Chino/diamond bar area. The service is much faster and food quality is a lot better too. I started stop liking el Pollo Loco but this place changed my mind on that. read more

Great food great service! They don't have the value menu and more very clean drive thru and very fast service. If you have never been to an el Pollo loco I highly recommend getting the green salsa it's amazing and the avocado dressing if your getting a salad. read more

Ordered 2 margaritas to go during corona virus crises. LOADS of ice. Good way to make money. Also the guy that brought them out had NO mask and NO gloves. Are you kidding me?? read more

Yes,I know we all love love love chicken, however El pollo loco isn't just your regular run-of-the-mill chicken they have the most succulent chicken and the seasonings are on point. I visit the restaurant in Wildomar store and they take very good care of me when I come in Maggie the manager is very very professional, also Natalie cashier is very welcoming and always greet me with a smile, the restaurant is always clean such a nice Ambience when you coming to the restaurant, so when you're ever in Wildomar come on down to Pollo Loco you won't regret it. read more

I was helped by a very friendly and welcoming employee I think her name was Bobbi. She was very accommodating and got my order out very fast. This el pollo loco was very clean and nice defenitly recommend ! read more

Doesn't taste fresh and I ordered a chicken black bean bowl and literally had only 3 little chunks of chicken and a whole lot of rice!

I usually go here once every two weeks or so. Today the guy in the drive thru hair was too long not to be tied back. Also forgot one of three drinks. Charged us for chips and didn't give it to us and once we drove off realized we didn't get straws for our drinks. read more

Hadn't been back back to El Apollo Loco in a longtime so we decided to go try the taquitos they had been advertising on TV. My husband went and got us two orders of the taquitos to bring home. I went to bite into it and noticed the taquitos didn't have the chicken stuffed all the way to the ends. I told my husband to check his taquitos and he noticed his weren't filled on the ends either. In all of our taquitos the chicken was only in the middle part leaving at least an inch on both ends empty. I saw the El Pollo Loco commercial on TV tonight and the taquitos don't look anything like what you really get. On TV the taquitos look nice and plump with chicken filling on the ends. Very disappointed. They didn't taste that good either...I think they were pre frozen. read more

Today was the 7th consecutive time I have gone through the drive through at this location, and the 7th time they couldn't get my order right. I don't order large amounts of food, just to feed 2 people. This particular time I asked for 2 extra orders of corn tortillas. She even repeated it back to me. So as I'm pulling away I noticed they weren't in the bag. So I go in and get them after a 5 minute wait. The best part is when I got home I noticed that not only was there not a fork to eat the bowl I ordered, but NOT ONE SINGLE NAPKIN!!! If you go to this location, do yourself a favor and and check for everything before you drive away, and then check it again. The food is fine once you actually get what you order read more

Dude ! I can't believe it. For the 1st time since this place has opened. I drove through the drive-through I placed an order that this time honestly was extremely complicated. When I pulled forward from the drive-through which I never do before I check it from past experiences, to my surprise the order was perfect. Please whoever owns THIS establishment do not get rid of the people who are running the window and the ordering process, all the food was perfect . HEY 1ST TIME FOR EVERYTHING!. good job people. read more

Thrown together skimpy portions of not-so-fresh ingredients. Staff has a major attitude problem, just plain rude. Oh, and did I mention, the floor was dirty and the table was sticky (but the flies seemed to like it). read more

Just drove through the drive-through worst chicken rice bowl I've ever gotten I ordered a chicken fajita rice bowl got a little bit of chicken corn three slices of avocado and a bowl of rice you would think fajitas means onions and peppers horrible read more

Great location. Food is up to the El Pollo Loco standards and what makes this location special is the staff. Everyone is nice and friendly but Daniel is a true standout employee. Super helpful, always friendly and remembers your face if he's only seen you once! Chain restaurant with a local feel. Highly recommend. read more