I am a regular me and my office order at least 1 time a week I place a to go order on Thursday when I arrived as the lady went over the order and show me the sauce I told her that hot wing sauce do not go with nothing I order she said that's what they told her I explain is a jalapeno jelly that should be with the flaunts she went to back and said you're right the I ask if she put the chips and salsa she said ok I will go get them then I get to the office and as I was giving everyone there food the two people who order tortia soup was like for $5.00 not $3.99 no more they said we can get three spoon scoops they ask me how they went up on the price and made the soup smaller and no avocado or cheese in container just cilantro and chips so now the people not happy. so I called asked to speak to a manager no one was there so the chef talk to me we agree he would replace the soups or give a discount I told him I might come the next day because now they didn't want so following day I called gave my name and number I was told everyone would know and it would be posted at front so Lupe look couldn't find it so she put me on the phone with chef Richard I explain to him I wanted to come pick up order but Lupe could not find my name at the front he said it was there now after being on hold and going back and forth my break is over so Chef said the GM will call me Sunday to go over the situation I ask if the can just credit my bill because no one wants to go back to that el toritas no time soon so Sunday 7/22/18 no Gm has called me ...When they have new people training seems like a manager will be there to make sure everything is going ok not just have new people putting orders together I will post the soup it is so small maybe a scoop of ice cream for a kid can go in it and the lady that answer the phone before lupe said she heard and it was packed incorrectly I explain how tiny it was so I want my refund read more

My husband and I took our twin nephew and niece out for their 22nd birthday dinner at El Torito 3/12... We had a great experience there a week prior and wanted to share a special moment with them. Our server Chris was excellent--very attentive, quick with the food and drinks, and gave us space to bond and talk. The food was delicious, and the margaritas were great. Unfortunately, the experience took an uncomfortable turn when the manager, approached our table after we had already been dining about an 1hr and decided to card only my niece. She said it was brought to her attention that our table had not been carded, but if that was the case, it was unclear why she singled out only my niece. Prior to this my niece mentioned they went to school together and knew each other, which now made the interaction even more uncomfortable--you could really feel the tension at the table. The manager also told us the server was in trouble, which felt unprofessional, and we didn't understand... especially since our server was doing a great job and still serving us.... This really changed the vibe. Meanwhile, there was a visibly intoxicated woman at the bar being loud and disruptive in what is supposed to be a family restaurant--something that, in my opinion, should have been the manager's focus. The way the situation was handled created noticeable tension at our table and felt less like a routine policy check and more like a personal interaction directed at my niece. What started as a great birthday dinner ended on an uncomfortable note due to how the "situation" was handled. read more

Our recent brunch outing at El Torito with Bryan and Cynthia was nothing short of spectacular! From the moment we stepped through the doors, we were greeted with warm hospitality and an inviting atmosphere that set the perfect tone for a leisurely morning. The star of the show? The endless mimosas, which flowed freely throughout our brunch affair, adding a delightful touch of effervescence to our gathering. With each sip, we couldn't help but feel the festive spirit infuse our conversations and laughter. As for the food, it was a brunch lover's dream come true. From Chilaquiles to flan. El Torito's brunch menu offered a tantalizing array of options to satisfy every craving. Each dish was expertly prepared and bursting with authentic Mexican flavors that left us craving more. Despite the bustling brunch crowd, the service was exceptional. Our server was attentive and efficient, ensuring that our glasses remained full and our plates never empty. The seamless experience made our brunch all the more enjoyable. As we bid farewell to El Torito, Bryan, Cynthia, and I couldn't help but reflect on the wonderful time we had. With endless mimosas, delicious food, and impeccable service, our brunch at El Torito was truly an experience to remember. We'll definitely be back for more brunch bliss in the future! read more

Justin was an excellent server and truly made our experience outstanding from start to finish. He was attentive, friendly, professional, and always made sure we had everything we needed without having to ask. He constantly checked in on us, kept our drinks refilled, and made us feel comfortable and welcomed the entire time. His positive attitude and excellent customer service really stood out and made the dining experience even better. Naila, the host, was also amazing and made us feel welcomed as soon as we walked in. She was kind, professional, and created such a warm and friendly first impression of the restaurant. Adolfo, the food server, was just as wonderful. He brought out the food quickly, made sure everything was correct, and was very attentive and courteous throughout the meal. The teamwork between the staff made the entire experience feel smooth, welcoming, and enjoyable. The best part of this restaurant is the way the employees treat you like family. Everyone is welcoming and creates such a comfortable atmosphere. The traditional Mexican food tastes homemade, authentic, and full of flavor. You can tell a lot of care goes into both the food and the service. I highly recommend this restaurant for the amazing staff, excellent customer service, and delicious homemade Mexican food. read more

I WOULD NOT RECOMMEND THIS BUSINESS under any circumstance. I have never been disgusted by a restaurant in my life. I'm upset and this place needs to be shut down! I recommend that no one comes eat here. I came to eat yesterday and I asked why they where so short staffed, my server admitted to me that the MAJORITY of their employees are infested with COVID-19 ! That they have forced sick people to still come to work and a lot of their employees have tested positive for Covid. How are they ok with this. We as customers are being exposed to COVID-19 by these selfish companies. People are dying and if I get sick I promise I will not let this slide. I came in with my 80 year old grandmother how is this ok !? No one should be eating at this restaurant and if upper management is ok with that these employees and customers should be suing for this exposure! You people are disgusting and a disgrace to our community ! I will be contacting the health department and I'd like to have a word with HR. I'm beyond disappointed. You people are infested with Covid and this restaurant needs to be shut down !!! read more

This Hawthorne El Torito is AWFUL! We had a very bad experience in a special Sunday brunch on March 27, 2022 that we were waiting for 1h outside in a windy day and 30 mn inside waiting for a waiter to bring us the menu. They separated our group in 2 tables in South corner and North corner with NO menu and NO service. We were so hungry that my friends had to bring their kids to grab the food. We had to eat with FINGERS , waitresses and waiters walking around with their bottles of Champagne serving several tables except us. We were so mad that we had to complaint some young waitresses came to tell us that they don't have any more champagne however I saw they served several tables 6 times Champagne and some tables they put the bottle of Champagne that I should record it after 45 mn a nice waitress came over to give us some plastic forks and knives and Champagne too late. However the total bill for 3 Children and 4 Adults was $204.00 for A TERRIBLE SERVICE AND FOOD that we are not coming back anymore. We eat out day/night every day in the Restaurants and NO MORE EL TORITO. read more

I don't care what any of the negative comments say about this place. I was there Monday night with a friend and the lady at the front was AMAZING. I had arrived early n the hostess greeted me with a smile once I walked in. Ended up talking for a while since my friend was late n every person that came in that door was greeted the same way. Even when customers were leaving they would acknowledge her great service. Unfortunately I forgot to get her name. I just remember that she was wearing all black n a red scarf around her neck. But her service I will definitely remember. When my friend finally arrived she showed us our seats n her n the other workers were constantly asking if everything was good n if we needed anything. PERFECT CUSTOMER SERVICE. Food was great n exactly what I ordered. Thanks for the great service. Will definitely be coming back. Even if I go alone. Was helped on 04/21/2014 from 6-830pm I work at a restaurant in the airport n I wish all my coworkers were like the workers here. Friendly, polite, funny n service with a smile. Keep up the great work. read more

Edwardo is the BEST! Amazing service and incredible food. I recently dined at El Torito in Hawthorne and had an absolutely fantastic experience, largely thanks to our server, Edwardo. This man deserves a raise! He was attentive, friendly, and made sure our table had everything we needed without being overbearing. He had great recommendations and a wonderful attitude that really made the meal special. Now, for the food--we went all out and tried a bunch of things. We started with the birria tacos, which were perfectly crispy on the outside, dripping with cheese, and the consommé for dipping was rich and flavorful. The street tacos were classic and fresh, just the way they should be. For the mains, we got both the chicken fajitas and the chicken and shrimp fajitas. They arrived at the table sizzling and smelling incredible. The portions were huge, the chicken was tender, and the shrimp were cooked perfectly. Everything was fresh, hot, and delicious. If you go to this El Torito, ask for Edwardo. He's the man! We left full and happy. 5 stars without a doubt read more

On Thursday my family went here for dinner . Our server Carlos G. came and introduced himself and took our drink orders . He returned with our drinks and placed to go cup tops on my little sister and my little cousin cups . What he didn't know was they both have autism . He was extremely kind bringing us things we requested to make sure they're comfortable. (My sister prefer a spoon over a fork ) he brought us or bill and asked how everything was , we thanked him and explain that our babies have autism and thanked him for being kind , patient and understanding. He shared he could relate due to his own family member having autism and that they deserve to be treated with respect like anyone else . It was a pleasure having him as our server , as well as him being understanding. We've been to several places where we were treated unkind due to them having meltdowns . Thank you Carlos again , I wanted to leave this review because at times were so quick to leave our bad experiences and not our great experiences read more

The food is usually solid the queso fundido and carne asada are favorites, and the drinks, especially the margaritas, tend to hit the mark. The atmosphere is festive and family-friendly, and I've had a few visits where the staff was attentive and welcoming, particularly servers like Julian and Eduardo who really went above and beyond. That said, the inconsistency in service makes it hard to fully recommend. I've also had visits where the host stand was unattended, we waited way too long to be seated, and certain staff seemed overwhelmed or indifferent. There have been issues with order accuracy and problems redeeming loyalty points, which is frustrating for regulars. Some team members are fantastic, but others clearly need better training or support. Overall, it's fine for a casual meal or Taco Tuesday if you're not expecting perfection. But if consistency and smooth service are important to you, your experience here might be hit or miss. read more

We recently visited El Torito with a group of 30 family members, and Ubaidina made the entire experience absolutely exceptional. Managing a table that size is no small feat, but Ubaidina handled it with incredible grace and organization -- not a single order went wrong! What truly set her apart was her warm, personable attitude. She had smiles and patience for everyone, from the little kids to the grandparents, making each person feel genuinely welcomed. Despite the sheer size of our group, service was fast and efficient -- drinks were refilled, food came out hot, and nothing felt chaotic thanks to her. Ubaidina is a true professional and a real asset to El Torito. We will absolutely be coming back, and we'll be requesting her by name. If you're planning a large group outing, this is your place and she is your person! read more

I couldn't believe my girlfriend never had El Torito before! Nevertheless, I had to bring her to try the amazing food. When we came into the restaurant we were greeted by a professional young lady who let us choose where we wanted to sit ( since she saw we would be studying). We were then greeted by our server Jose Duarte immediately. He was very attentive and even though we chose to sit in the back he never forgot about us. You can tell the people here work very hard to give you a great experience. The margarita was perfect (shout out to the bartender), the nachos were exactly what I hoped for, and the flan made everything that much better. Also, even though I've been to El Torito in the past, I realize now that it can be a great and productive study environment. Thank you Jose and the rest of the El Torito family... read more

I had an amazing experience at El Torito, and a huge part of that was our server, Alexandra. From the moment we sat down, she was friendly, attentive, and incredibly professional. She made sure our drinks stayed full, checked on us regularly without being intrusive, and had a great attitude the entire time. The food was delicious, but Alexandra's outstanding customer service really made the visit memorable. She was knowledgeable about the menu, answered all of our questions, and made us feel welcome throughout the meal. It's rare to receive service this good these days, and Alexandra went above and beyond to make sure everything was perfect. I highly recommend El Torito, and if you have the chance, ask for Alexandra. She made our dining experience exceptional! Will definitely be coming back. Thank you, Alexandra! read more

I went on Thursday to pick up my food first they don't make the hot wings no more they charge the sauce not so good the lady who was in the front by herself was lost she explained that she was new she was lost had to keep going to the back to get things poor service I order the three item plate with tamale ,taco and flatus I got a hot wing sauce with the order not correct nothing I order came with a hot sauce,,,,my co worker said that's the wrong sauce for what you ordered she goes there all the time ..I didn't get my chips or salsa. I called to speak with a manager no one was available as of today no call back I will not be returning to this el torito the service was not pleasant .no welcome no manager available no call back food was that great prices are higher this week I assume they went up on all items read more

I came in on a Tuesday evening and they had a dj which I didn't know and it was a great vibe and we had great happy hour drinks that weren't too sweet . We had a great waitress her name was Alex is what she introduced herself as was very polite and was very efficient for how busy she was. They were very busy but everything came out on great timing . They also had a little station of tacos that had other stuff on there too and I had two steak tacos and was able to garnish lots of things to it . I asked the server to speak to the manager to ask more questions about the taco area and he introduced himself to me as Justin . He answered all my questions and said they do have a brunch buffet Sunday mornings . I overall had a great experience the food was good and will be back with my family . read more

From the moment we sat down, the service was warm, professional, and attentive. Our server, Alexandra, was genuinely kind, welcoming, and made sure we were taken care of without making us feel rushed. That kind of hospitality makes a big difference. The drinks were outstanding, refreshing, well-balanced, and beautifully served. Everything came out looking great, and the atmosphere made the visit even better. It felt like the kind of place where you can relax, enjoy good conversation, and be treated with real care. A big thank-you to our server and the rest of the staff for providing such a positive experience. Great service, great drinks, and a great environment. We will definitely be coming back and recommending this place to others. Five stars well deserved. read more

I had a great experience at El Torito in Hawthorne, and a big part of that was thanks to our server, Julian. From the moment we sat down, he was attentive, friendly, and genuinely made us feel welcome. He stayed on top of everything without being overbearing--our drinks were always full, and he checked in at just the right times. Julian knew the menu well and gave solid recommendations that did not disappoint. You can tell he takes pride in what he does, because everything flowed smoothly and the service felt effortless. It's rare to get that balance of professionalism and personality, but he nailed it. If you're dining here, I'd definitely recommend asking for Julian. He made the whole experience better, and I'll be coming back because of service like that. read more

When I came in for happy hour it was great from the host she sat me down with a nice big smile and told me that my server Jose was going to be here shortly he brought me chips and salsa he ask if I wanted a margarita or diffraction drink I ask what's on happy hour u recommend he said Margarita flight it was good 3 different Margarita omg tell my family to come to happy hour my food was also good I had fajita supreme it was tasty he was so nice check on me I ask him what he recommends for dessert . He recommended mud pie omg that is delicious what about cream chocolate and Oreo crumbles who ever made it I want the Secret formula lol never had something so good going to recommend this place Ty for everything el torito coming back with my family for taco Tuesday read more

My family and I had a wonderful experience at El Torito for the Sunday Morning Brunch. The staff was very welcoming, accommodating, and just an absolute joy to be around. The live music from the mariachi band and delicious food took the dining experience to the next level. The real stand out was our server Eduardo! He was a delight all throughout time at the restaurant. Eduardo was very attentive, personable, and kind not only to me, but my entire family. Eduardo made us feel welcome and went into overtime to have this be a joyous occasion during our time of grief of my grandmother's passing. My family and I are truly grateful to Eduardo and El Torito for such a tremendously heartwarming experience! read more