I have 29 year old Powermatic table saw with a 5 HP Baldor motor that was blowing start capacitors. I called EMS and talked to Doug, who was very friendly and helpful. I brought the motor in the day after Christmas, and was able to pick it up the following Monday good as new! They replaced the bearings, blown capacitors, thermal switch, steam cleaned and re-moisture sealed the windings, and even painted the thing. I was able to get a brand new 29 year old motor for half the price of a new Baldor. And when we picked it up, they took us back and walked us through everything they did to it. As well as bench tested it. I would highly recommend Doug and EMS two any fellow woodworker! read more

I wish I could give a lower rating than 1 star. These guys, specifically Derek, have the absolute worst customer service I've ever seen. I had a small antique motor that I had questions about a repair so I called a few times and even emailed and sent pictures trying to get an estimate on what could be done with zero response. After finally getting a hold of them over the phone they said "oh yeah we saw that, not sure if we can do anything send more pictures and we'll let you know" zero response. Call back and after several left messages and no return calls I get a hold of them again and decide to come in person to have them diagnose the motor. In person Derek was friendly, the other older guy was standoffish and short and clearly wanted no part of our business, but then same thing all over again, dropped the motor off "I'll let you know in a few days" and nothing. Numerous phone calls and voice mails with zero response. Turned my caller ID off and finally got Derek on the phone only to be met with more excuses, more I'll get back to you in 5 minutes and nothing. Finally gave up and drove down and just took the motor back after MONTHS of being ignored. If you don't want to do the work, fine, I get it. But have some decency to be a man and tell the customer. Don't make excuses and NEVER follow through on anything. This is an absolute clown show of a business with the king bozo in charge. I'll be happy to show receipts on this entire debacle to keep these guys from getting any future business. read more

Dropped off an electric motor to be rebuilt, 1/2 HP simple old motor. I wanted it freshened up, but NOT Painted, I would paint it to match my drill press, this was Thursday Oct 9th I was told he would call Monday or Tuesday with an estimate, and what it was going to take. NO Call, so I tried calling several times over the next 2 weeks, no body picked up the phone, or returned my messages I left. I did get a text with pictures of my motor apart, now waiting for parts. 2 more weeks with no answering the phone, or return messages, they did finally pickup the phone Nov 7th and said my motor was done. $295.00 come and get it. I just picked it up and they painted it grey with who know what kind of paint. So I am not happy with the price, contatability, or fact they didn't do as I asked. Seriously! read more

I needed help when my 2hp tablesaw motor sef-destructed. I heard about these guys from a woodworking store and I am so glad I found the. They helped me with several different questions and were just as fantastic when I got my new motor. They are experienced, Friday and honest. I HIGHLY recommend them read more

Had a five year old single speed pool motor, which you can no longer buy in California took it to Derek Tuesday morning and was completely rebuilt by Friday morning read more

Terrible experience, do not recommend. I had a small motor sent in for repair , Doug told me they will charge $100 for diagnostic which I agreed to. It took them at least a month to come up with a diagnostic which was to re-wire the motor for $700. I found the cost exorbitant for a motor that cost new less than $400 so I went to pick up the motor. They gave me the motor in box, totally disassembled in pieces. I found another shop who repaired the motor for $250 within 2 days. However, there were missing parts as when EMS dismantled the motor they didn't put all the parts back in the box. I called them and finally they found some parts which I went to pick up and Michelle told me Doug will send by mail the missing fan clamps which they never did. I called them again but they totally ignored my calls, so thank you for charging me $100 for nothing and losing my motor parts. read more

I have a old, really odd ball electric motor driving the refrigeration compressor for my boat. I was told that if it ever failed I would be in trouble since the motor and parts weren't made anymore. As soon as I met Doug and the team at EMS and I knew right away I was in good hands. They took a look at the motor, e mailed pictures and described the refirb process necessary to fix up the motor. In 2 days they reworked the motor from front to back, inside and out and returned it looking as good as new for a fraction of the cost and hassle of acquiring a replacement. I highly recommend EMS for your motor and pump repair needs. read more

I brought in a bench grinder that belonged to my Grandfather with electrical problems and Doug looked it over and gave me an estimate for diagnostic work and information about whether or not it made economic sense to repair or replace it. Very helpful. In the end I went ahead with the repair and I was truly amazed at the final results. I got it back in beautiful working condition. Kudos for the repair work read more

I took a small fractional HP DC motor to their shop in San Diego. The shop personnel took 10 days to turn and undercut the commutator, but they did an acceptable job. They did lose a cir-clip that held the back bearing on, and since it was metric, it took a lot of searching to find another. Their front office ordered replacement brushes from a custom brush provider in Milwaukee. They charged me $49 each plus shipping and tax, so over $100 for two small brushes the size of a stick of chewing gum. But that custom house simply reproduced the worn out samples and did not create functional brushes. This process took 3 weeks and two days, and ended up being wrong. Multiple/repeated calls and messages have yielded no resolution, and no refund. Attention to detail in small things is undeniably an indicator of their methods of dealing with bigger projects. For my next project, I'll choose one of their other competitors in the area. read more

They did an excellent job repairing my pool's 1.5 hp pump motor, on time and at a reasonable cost. It was very nice to deal with people who care about their work and their customer. read more

I can testify to the high quality service that EMS provides. The 3.5 horse power motor on my wood shop dust collector shut down and kept throwing the circuit breaker. I was able to take the motor with the impeller blades still attached to EMS at 2685 Boston Street in San Diego. Doug Kary communicated with me, sending photos. as the repairs were done to replace a capacitor and leads. When I brought the repaired motor back home and got it reinstalled, it still threw the breaker. Doug helped me to track the problem down by phone to an apparent short in the remote switch. Now, the dust collector is back up and running, thanks to the service and followup provided by Doug Kary and his specialists at EMS. read more

I struggled with this review. I am very upset with the work done. This was a clean-only of a working small DC motor for my motorhome. The computer was throwing a code, too little resistance, all the motor needed was a cleaning. This place is pricey, $185 to clean this small 12v motor. OK, I accept that. What upsets me is the shortcut they took and then hid from me. What they did was cut the lead from the motor instead of using the liquid-tite factor terminal. This was a shortcut, not that they didnt have plenty of time at 185 to do this the right way. Then they hid this from me underneath the flex conduit with solderless connectors that they were too lazy to even crimp. I discovered this bugger when reinstalling the jack, which assembled is heavy. I'm under the rig re-installing, have it back installed and the lead is no longer long enough to reach the factory plug on the rig. I thought I was losing my mind, then a slight tug reveled their short-cut. I was pissed. I had to then remove the jack assembly and extended the line, so now I have a patch of wire exposed to the elements because of their laziness; I am not pleased. I paid for platinum service and got low-budget work. Personally I liked them, but they betrayed me, there is no excuse of this. read more

I called and talked to Doug about buying a 1HP motor. He got back at me with two options, with only one to get same day, for $298. I said Ok and my daughter picked it up from Doug, (after he said he has to pick it up at his warehouse in Lemon Grove). When I saw the box my daughter was holding, I knew it was from Harbor Freight Tools. He lead me to believe I was getting a better quality motor. They retail them for $164.95 less 20% coupon they always have, (164.95 - 20% =132.95). Remember he charged me $298.00. Called him next day and he said he would take it back, but the distributor charges a restocking fee, he does not know what, will call me later. He told me earlier it was his warehouse he has to pick it up from. Didn't hear back , so I drove the motor to his business two days later.He was surprised to see me, and off the top of his head said 30% restocking fee. I told him Harbor Freight does not have a restocking fee and he insisted it was not from HF. He said it would be 75.00 fee and he would be losing money. I called bull, but had to pay. Doug would make a great used car salesman. Beware, I got the motor shaft, read more

I took my 1 HP 2 speed swamp cooler motor to their shop and spoke to Martha. She spent about 15 minutes with me answering my questions about repairing this three year old motor (from diagnosis of the problem to a complete repair including new shaft bearings and testing). She helped me conclude that, unfortunately, it was probably not cost-effective to repair this small motor properly, since I could buy a new one for less than $300. She is very knowledgeable about electric motors, courteous and considerate of the customer's perspective. I thought I had gone back 50 years in time to see good old-fashioned customer service once again. Since I'm almost 70, I can make that claim. Martha is a superb credit to her company. read more

Thank you! Straight forward, professional, easy to deal with.

I am a hobbyist woodworker and had a 5hp Leeson motor that stopped working. I found EMS from Leeson's web page of certified service centers. It was the closest to my location so I gave them a call. Martha was professional, courteous, and despite how busy she was, still took the time to patiently answer all my questions. The technicians tested my motor, diagnosed the problem and Martha called me by the end of the same day with a quote to fix it. I was impressed even further when I called back and she had already researched the cost of an exact replacement motor just in-case I wanted to go that route. I chose to fix mine and the entire process and how it was done was fully explained to me. The turn-around time was way less than I expected and the motor looks and runs like brand new! When I picked the motor up, one of the techs stopped what he was doing just to give me some details about it and what I could expect. Martha alone is worth the trip and I feel completely confident in recommending this business. read more