I've been to so many Goodwills I can't even count. From CA to AZ to NV to CO - none compare to the…read morecustomer service of this location. First, there's an older gentleman with white hair, a white mustache and beard, who was one of the friendliest individuals I have witnessed. There was an older woman standing by the entrance. He organized some chairs that were near the entrance and told her if she wanted to sit that she could sit there. She was surprised at this gesture and very grateful. As I shopped throughout the store, I came across all of his hard work. He was always busy, grabbing things from the back and stocking them in the front. And I have to get a shout out to the guy who was working the register. There was an enthusiastic, maybe 5 or 6 year-old boy talking about his dinosaurs to the cashier. The cashier met him with equal enthusiasm and it was just nice to see human kindness in action. They also have some pretty good finds here. I found some BALLY work pants, Danier Leather pants, and a pair of Rothy's. None of them were my size, unfortunately, so I didn't buy them. If there are any avid resellers out there or anyone who likes a good thrift find, this is definitely a place to stop.

I always come to get any stuff from there. Everything looks clean and organized I like all the…read morepeople is very nice

I absolutely love this place. Every time I stop by, it's a treasure hunt. And don't forget to check…read moreout the outdoor garden area. I've gotten some amazing pieces in the last year. The workers are very friendly and helpful. I highly recommend checking out their shop & sip events too!

where is Oddfrank?…read more Been coming for years , This was my favorite space to visit on a weekly basis. I loved the vibe, the art, it even smelled good. Now it's gone.

Just dropped off several large bags and boxes of items to donate (hello major spring cleaning!),…read moreand I have to give a shout out to Deshawn (I hope I spelled that right, initials on my donation receipt are DC). I've dropped off donations at this location countless times over the years, and this was the first time I had someone walk up to my car and offer to help me unload my donations and kindly point me to the correct bins for where to place things (electronics, household goods, clothes, bags, shoes, etc). He also asked if I wanted my bags back and if I needed a donation receipt. The last time I donated items here, there was a guy working who practically screamed at me "No hangers!" to which I responded, "Sorry, I didn't know." - I put the bag of hangers back in my car but he definitely didn't need to yell angrily. So this visit was 100 times better, thanks to Deshawn. Goodwill, I hope you acknowledge the great and kind employee he is! Friendly tip: I had fragile wine glasses, pint glasses, and ceramic mugs to donate and I wrapped each item in packaging paper and bubble wrap and placed them in an open box. I was told this was a great way to donate fragile items so they don't break. The back parking lot where the donation drop off is located can get tricky to drive in/out of if there are more than few cars back there. It's basically a small loop with about 6 spots in the center. And when people are walking back and forth from their cars and the donation bins and cars are trying to exit or pull in, it can get dicey so a little patience will help!

I have never seen so much junk at a Goodwill. Don't waste your gas money and time. Also, the…read moreprices were outrageous. This is where I usually donate my items. I will never drop off my donations here again.

Last review was in 2023, after 2 years of furnishing our home. 3 more years and we have added more…read morefor our home and many furnishings for our guest house built in 1903. My guess is that we have bought at least 80 separate things from the HCC since 2020. We have countless happy endings. Most recent was a maple dining table with 8 chairs for $349 + delivery. It replaced a smaller table and 6 chairs I bought from IKEA 40 years ago. HCC sold it in 2 days for $399, which paid me $200. So the new set cost me $149 + delivery! We are saddened by their decision to close the Campbell store. If they find a way to stay open - buy the building, find a rational landlord - we will happily return. If not, we wish the crew there the best.

STORE IS CLOSING JUNE 30…read more WOW! I had a scheduled pickup for 6/5 and thank goodness I called the store beforehand. During the call, I was informed that they are no longer accepting consignments because the store is closing. What is frustrating is that no one contacted me to let me know about this change. Had I gone ahead with the pickup and the item didn't sell by June 21, I would have been responsible for picking it up myself. Since the original pickup cost me $100, that's money I would have spent for nothing. This is important information that customers should be proactively notified about, especially when it could affect their decision to consign an item. A simple phone call, email, or text would have prevented a lot of confusion and inconvenience. Very disappointed with the lack of communication.

Spent a rainy Sunday afternoon exploring this shop. It's a large antique store with many booths…read morethat offer a good variety of items. Lots of mid-century modern furniture and decor. They also have knick knacks, jewelry, pottery, toys, art, and more. The store was quite busy with customers while I was there. It was nice to see. The staff was friendly and helpful, quickly opening glass cases when I wanted to see something. Their inventory is so large I found it difficult to see everything in one visit. Their prices are reasonable. I ended up buying some California pottery, a framed floral print, and an MCM trinket dish. I'm looking forward to returning and taking another look around the store. There is a parking lot in the back of the building. Note: Some vendors have modern items mixed in with their antiques. A quick Google image search before you buy is a good idea if you care about the age of an item.

If you love vintage items and spending hours exploring antique shops, I highly recommend Antiques…read moreColony! It's a large store with an excellent selection and very organized layout. The staff are friendly and extremely helpful. My partner and I visited one day, and although we spent more than planned, we found a gorgeous landscape portrait framed in a beautiful brass-gold frame that will be a cherished keepsake for years to come.

I have attended the White Elephant Sale since I was 12, and now at 26 I feel that the sale has…read morediminished in quality, quantity, value, and overall experience. The White Elephant sale has honestly felt very different since 2020. Before the pandemic, there were walk up donations, the warehouse was always full, and the March sale was still packed with treasures to be found. Now the warehouse feels empty even during preview, all walk up and drive up donations have been eliminated, and the March sale is advertised as a "clearance sale" because of how empty the warehouse is. Stopping walk up and drive up donations has seriously hurt the sale. The number of small trinket items to be found is much smaller than it used to be. While there may be costs saved by not having to sort through and discard items that are not sellable, is the loss of profit from not having those smaller items greater? People like me used to donate all the time to the sale, but now donate to thrift stores that have walk up and drive up options instead. How many other people also have a bag full of great items but are not donating them because pickup donations are the only option? I have also found that in recent years the staff has become less and less kind. This year there was not a single visit to the warehouse that was not met with rude or unprofessional behavior by volunteers. That is not to say there are not wonderful volunteers, because I have had great experiences as well, but the number of negative interactions I have had seems to be increasing. I have been accused of stealing, had snarky comments made toward me, and have been accused of price switching. It has gotten to the point where going to the White Elephant is no longer bringing me joy, and it is difficult to see volunteers act with such low levels of kindness. You often emphasize being kind to volunteers, but shoppers deserve that same level of kindness and respect. One thing that stands out when it comes to how empty the warehouse has been, as well as the general morale of the volunteers, is the changing culture of reselling. I recognized dealers from Alameda Point and various antique markets as new volunteers, which makes me wonder if they are partially contributing to the diminished quality and quantity of items this year. In the past, almost all volunteers seemed to be there because they believed in the mission of the Oakland Museum. Now it appears that some newer volunteers may be more motivated by making money. It also raises the question that if they are pricing items they later purchase, were those items priced fairly? Especially when their ultimate goal is to resell items and make money. In addition, there seems to be a lack of willingness to receive feedback. As another reviewer mentioned, it can feel like the organization operates under the idea that because it is for charity and run by volunteers, feedback should not be given. That approach is simply unsustainable. I attempted to provide feedback both in person and on Instagram and was met with very combative responses. This is confusing, as feedback is essential when running such a large sale, and experiences like that make me hesitant to return. I have heard from others that the White Elephant has been "cleared out" this year. Without the return of more casual donations, stronger screening of volunteers, and limitations on what volunteers are able to purchase during presale events, the White Elephant will likely continue to decline. As a loyal shopper, I truly hope the organization will begin taking feedback seriously and consider changes that can help bring the sale back to its former glory.

I've gone to the white elephant for years, 10+ to be specific. This year the selection was…read moredrastically different than previous years (I'll get back to this). Not only that, the prices were the highest I had seen. I included photos of some examples of what was priced super high in bric a brac (on your Facebook page the admin said to 'show specific examples') so I took photos of items I couldn't fathom being that high (even after looking on eBay to compare- the prices were just outrageous considering condition and quality). Not only that, but the selection on preview day (im usually in the first 30 people- and first to the department I shop) it already looked picked through. From what I understand the volunteers shop the sale before- but it's very disheartening and worrying when I recognize people who are new volunteers and I regularly see them sell at local things as resellers (nobody is saying you can't do that!), but it's more so the piecing together the lack of vintage and quality goods this year on preview, and the new volunteers, it's easy to assume there is a correlation. I worry that the integrity of the sale may be lost- and will only worsen as the years carry on. I know departments can vary year to year- of course that's a factor I consider. This is not a normal amount of variation- it's not like there was 30% less of something I have ALWAYS seen at your preview sale- it was 100% gone. And when I'm the first person looking- I know someone at preview didn't get it ahead of me. I heard from others who attended- even some people who didn't! They both said the same thing- white elephant was cleared out this year. Culture shifting about second hand and thrifting should be a consideration and something to keep in mind- the structure of this sale will collapse if it isn't. I'd imagine in the next couple years, the amount of resellers volunteering will outnumber the volunteers who have been there for years due to them retiring/ no longer doing it - and in turn will diminish the sale itself. I think how the preview tickets sold out in a little over a day vs a week last year, should convey how there is an increase in demand, to the degree that people will try to covertly get around it and 'ahead' by volunteering. Correct me if I'm wrong, but many new volunteers this year didn't follow through with their commitments after they shopped on their preview- it makes you wonder.

Stumbled on this place and it's fantastic! The staff were super friendly, the prices were good, the…read morefinds were great, and it supports a wonderful cause, you can't get any better! Definitely recommend for the treasure hunters out there!

This is a great little thrift store with kind and welcoming staff who always make you feel at home…read more The shop can get a little warm depending on the weather outside, but that doesn't take away from the experience. They carry a little bit of everything like clothing, home goods, books, and small pieces of furniture. I've been lucky enough to find something useful or unique each time I visit. The furniture especially has been a pleasant surprise, with prices that are incredibly affordable. Like most thrift stores, it can be hit or miss, but that's part of the fun. It's exciting to see what new things they've brought in and it keeps me coming back. I really appreciate that this place is part of a bigger mission and supports a cause that gives back to the community. That makes every purchase feel even better. The location is also great. There are a bunch of antique and vintage shops on the same side of the street within a couple of blocks, so it's easy to spend an afternoon exploring and hunting for treasures. Free street parking in the area is a nice bonus and makes it convenient to stop by anytime.

I'm downsizing and therefore getting rid of a lot of gently used items. I had multi drop offs over…read morethe weekend. The staff generally were friendly and sort of helpful. They direct you to where the items go and if requested will help with unloading your stuff. They do provide receipts if you want one. The parking area towards the donation side is a bit tight and can get busy over the weekend. I want to give a shout out to Isaac who was so pleasant and very helpful. He helped unload my car with so much energy and friendliness- makes you want to keep finding things to donate just because of how pleasant he made the process. In comparison, I dropped off my donated items this morning (Monday) and Chris was rather surly at first. He chided me for not parking in the lane - there was no one near me and I was there right when they opened. I re-parked my car to be sure I was between the lines! I asked for assistance and he finally did help after I made about 3 trips back and forth to my car. Night and day in the help service at Goodwill. Overall they do have nice staff and do make the donating process simple and fast.

Let's start with Parking: terrible! And impatient people make it worse by showing irritated faces…read moreand honking! Products: it's not Goodwill value, it's almost like paying Target prices on stuff, except these are old and discarded. The check out is understaffed making the wait time long! The carts are filthy, so mask up and use a hand sanitizer. I bought two Whiskey goblets for $4. If I paid for a full set at TJMaxx, I'd have paid $10 for new ones. I almost saw a metal rack - I compared it to the one I saw at Walmart - Walmart was cheaper! Not worth a second visit!