I've updated my review from 3 stars to 4 stars. I woke up the day after my massage feeling slightly sore but nothing like the previous day. There is a noticeable improvement in the range of motion of my neck and back-- I no longer have to strain to check for cars when changing lanes. I still think there are a few simple changes this business could make to improve the customer experience (explained in my original review), but I have no hesitation about returning for a massage or recommending this place to others. ***ORIGINAL REVIEW BELOW*** What I Appreciated: -They have online booking. (San Jose location) -I was able to get a next-day appointment for two people. -The receptionist recognized it was our first time there and instructed us to take off everything except underwear, lie on the table, and cover with a blanket. Even though we already knew this, we felt taken care of by hearing these instructions. What I Wish Had Been Different: -They require payment for the service up front. It was a minor annoyance to have to run my card before the massage and again afterwards to tip. -There is a fee for using a credit card. My recommendation to the business is to build this fee into the cost of the services and offer a discount to customers paying cash. People are generally a lot happier to receive discounts than to be charged unexpected fees. -The masseuse didn't seem to know what type of massage I had made an appointment for. I booked a Swedish massage but feel like I received a combination of a Thai massage (she asked a few times if she could walk on my back) and a deep tissue massage (the massage was deep and painful). -When you leave the room, the masseuse is standing right outside the door to offer you a styrofoam cup of water and receive cash tips. It felt staged and awkward, but I think it just might be a cultural difference. I left a $25 tip by credit card for a 60-minute massage, but the vibes I got was that they would've preferred cash, which made me feel awkward. My recommendation to the business is to notify customers about tipping expectations (e.g., by cash) for their business when an appointment is being made to avoid any awkwardness for the customer. Final Thoughts: I haven't decided yet whether I will return to this place for a massage. None of the cons were dealbreakers for me--just things I wish I would've known about in advance. I had my massage about 11 hours ago and now my back muscles are so sore it hurts to move. I don't know yet whether this is indicative of a really good massage or a really bad one. I'll update in a few days. read more

One of my favorite massage spa. I have been regularly coming here from a long time now. Ana is my go to therapist and she is the best. Be patient and communicate which areas you want to focus on and you'll feel very relaxed. The place is clean and all the staffs are very supportive of appointments schedules and are hospitable. Make sure you plan ahead if you want peaceful uninterrupted session. Very relaxing and professional environment. Tip appropriately if you like the service. read more

This place is easy to find/see from the street. When I walked in, I was expecting a bigger front area but it was small with only two chairs to wait. FYI: they ask you to pay for your service before hand and if you pay with card they tack on an extra $2 so I would recommend just bring cash. I was directed into a room, asked to undress and cover myself with a towel, there was no cover or draw sheet to lay under. There was also no place to put my clothes so I had to put them on the floor. The massage was indeed great. I like a firm and deep tissue massage. I felt so relaxed. I would have appreciated though, if masseuse asked if there were any areas i wanted her to focus on but the pressure was great. Once the massage was done, I got dressed but before I was done, my masseuse came in and started turning over the room. I understand they are trying to prepare for the next client but at least wait until I have my pants on before coming in. I would come back or even try their other location. read more

Came back again today and got a great professional massage from Anna again. Thank You!

THIS is the best place to give me treatment for 60mins massage.i have painful for my should.and i lucky to find this bussiness.They help me a lot.everyone did the great joy. Feiendly and professional. Appericate.i will give high recommended.Thank you read more

I'm a foot spa junkie. I've been to most of them in our area and my go-to's are Footlax in Milpitas and Happy Feet in Cupertino. But the other day I found both my favorites booked, and with a crick in my neck, I was desperate to get a massage somewhere. I drive by Elegance every day - multiple times - since it's located a stone's throw away from our house. I never thought of going there, seems a bit too foo-foo for me. But this day, I thought I would give it a go. I called to make an appointment, it was toward the end of the night. When I arrived, the woman at the front desk didn't have record of my appointment. We went through the back and forth of trying to figure out why. She went in the back to the massage area trying to find the person who took my call and booked my appointment. I'm not sure if she figured it out, but she came back and told me she would ready a room for me. I chilled for about 10-15 minutes. More waiting than I bargained for. Then, she came out and lead me back to the room. Another 10-15 minute wait. Laying there, without my phone, agony! lol. Finally the masseuse arrives, apologizes and the show gets on the road. The massage was very good. She kept checking with me to see if the pressure was ok which I appreciated. The massage did not include feet which was disappointing. When I mentioned that afterwards, I was told I should have mentioned it up-front and it could have been accommodated. She did give extra attention to my neck which was very sore, and I left feeling much better. I'm inclined to give Elegance four stars based on the massage, but for the lack of professionalism and the mix-up that happened with my lost appointment - it's more like a three. Elegance is pricier than the regular foot spa variety, it's $50 for 70 minutes. It's funny how that extra 10 minutes makes such a difference. And the other good thing about this place is the fact that you have your own private room. It's quiet and peaceful. I will go back for another go-round someday and hope for a better experience next time. read more

Wife and a I have been coming here for quite some time. Well worth the price, just don't forget to tip cash at the end. Small rooms, can hear loud noises from the hallway, but nothing to be concerned about. My wife enjoys Yo-Yo, and i can't remember who i typically get. read more

I always love going here for the staff and the experience. The place is clean, sanitized and good prices. It's also fairly easy to book same day appointment on the weekends. Highly recommend read more

My experience at Elegance Spa was great! My first time here and my masseuse, Vicky, had a great technique. I made sure to give her a good tip since we're still in a pandemic (this place does accept card but I always use cash). I wished I was offered the aromatherapy but I'll make sure to ask for it next time. I didn't have to wait for too long to get my room set up and the employees were all very nice! It's located on the second floor of the plaza. To get to this place, just go up the set of stairs next to the boba shop. read more

Booked an early appointment with Cici. She is friendly and was good massage with good pressure on the muscle and details. Few minor items that I decided to deducted one star. 1) I am a first time customer and first customer of the day but I did not feel welcome by the receptionist (maybe the owner). However, I experienced the same in most of Asian massage businesses so I was not surprised. 2) The lobby and the room has only the curtain while other places I went have the door. I expected to hear the noise in other room and from customers coming in the room due to thin wall but at this place I could hear the noise from the lobby. I gave a good tip as I did in most massage place I went to. Maybe someone want to give few $$ less but for me, I don't have to get in a situation which can ruin a suppose to be relax time. Also, the masseuse feels happy that she gets appreciated for her good service. Beside, the massage price is reasonable. read more

Would give them a 1 star if possible. First of the massage is ok not a lot of pressure and just a bunch of oil rubbing. They left twice for 5 minutes as well. That's not the problem though. After the ok massage I pulled out a $10 and gave it to the lady, she looked upset and said usually you're supposed to give 20. I looked at her and wanted to laugh. I said that's all the cash I have and she got upset saying they work so hard and they need more tips. I see in these reviews a lot of people have the same issues and there response to them is always the same "we work hard for 1 hour" "if you can't tip you shouldn't come". It blows my mind that this is how they defend themselves. If you aren't getting paid enough raise the prices. Stop forcing people to feel bad for not tipping or simply just do your job better and potentially earn more. This place is also on the lower end of massage places. Take your money and go somewhere else. the elegance spa on blossom hill is also nice, staff were friendly and did not force the tip. DO NOT COME HERE read more

My favorite! I've been here few times, it's always been great, but this time was even better. I had massage from Linda and she's amazing, perfect pressure, great technique, and she was really nice too. I just had to write a review and recommend! The place is really great. Clean, Professional, friendly staff, good prices, and easy parking. read more

Amazing massage! I've been coming here for years. It used to be $50 for 70 mins. But they changed it to $55. I was asking the receptionist the difference of Thai massage and aromatherapy. But couldn't express herself well. She's a sweet Chinese lady. Which happens to be my massage therapist too. She needed to call somebody from the back to interpret for her. But it's okay. My massage went well. Yuyu you're the best! My back was sore and stiff for a while. She focused on my lower back & shoulder. After 60 mins, I feel light and relax. I didn't want to get up. Make sure to bring cash. You don't want get charge extra $2 when you use your credit card. Save that for your gas instead. Haha read more

As soon as I heard Elegance Spa was opening again, I booked immediately. I got one of the first massages since they opened back up. I have been coming here for at least a year and a half and have had 2 different massage therapists. Kelly and Anna, I highly recommend both if you want an extremely deep tissue massage. Anna is my typical go to as she is able to usually work the knots out of my back. These is a clean and legitimate establishment. Its easy to communicate with the massage therapists and if you needed or want them to push easier or harder just communicate with them. I will continue to visit this place at the very least once a month and I highly recommend giving them a chance. read more

I had an amazing 120mins massage with Cindy where she provided mix of deep tissue, hot stone, hot towels and aromatherapy with the right amount of pressure which made me super relaxed and very rejuvenated. Highly recommend the spa! I would definately come back again :) Note : You cannot pre book in advance you need to call the same day you want an appointment. read more

I had a great experience here! Cindy and cece were amazing, me and my mother had a very good massage. The only reason for my 4 stars is that they don't have a room for a couple massage and I was a little cold in the room and had no blanket there. read more

Booked through Yelp messages 2 hours in advance. Quick response, friendly greeting, and one of the best massages I've had in a long time. It's s bit more expensive and an upscale from your typical foot massage place, $55/70 minutes, but well worth the extra cost. I came there with tight back and shoulders and she knew how to target the area. The place is clean and relaxing. I didn't get any interruptions or hear much background noise which is a plus in my book. Parking is plentiful and there's a yogurtland in the same plaza. I recommend you check out this place. read more

I have been dealing with chronic back pain for years and years. Found this place online and it has got to be the best place I have ever been to. Courteous staff, clean rooms, and extremely professional. I don't know the name of the person who did my massage today, but I walked out today for the first time noticing that I had absolutely no pain. Like, at all. Highly recommend. read more

came here with my bf for 1 hr massage. his masseuse had to leave in the middle, so another lady took over his treatment. they didn't clearly communicate to him that this "switch person" costs an extra $45 on top of the $65 we already paid. at the end, they asked for $50 tip for both of our sessions. outrageous and scammy. even tho the massage itself was good, i personally wouldn't come back again. read more

The place opens at 9:30AM on Saturday. I called at 9:20AM and got an appointmetn for 9:30AM. Pros: -Private room -Decent price - $50 for 70 minutes. Cash only. I tipped $10 and did not get harrassed. Cons: -Nothing special about the massage. I requested deep tissue and was just given a normal massage. No attempt was made to find and alleviate knots -At one point my massage therapist just left the room to greet another customer. She did so without saying anything. One minute she was there, the next minute she was gone and did not come back for at least 5 minutes. read more

What a harrowing experience. If you are feeling angry and violated at the end of your massage, that's a problem. The masseuse almost crushed me to death in spite of me telling her a dozen times to go lighter. One time she explained to me in her broken English that she can't go lighter because there are a lot of tough spots in my body. She dug her nails into my hand and then ran them down my hand like that. God knows how I stopped myself from screaming. I said to her - "that's hurting. Do you have long nails?" No response for her. There was definitely a language barrier. For the record, I have gotten a massage around 15 to 20 times so I know that this massage wasn't normal. In the last few mins she started scratching my head furiously like a maniac. I told her that was enough. After it was over there were tears in my eyes and I felt angry and traumatized. What stopped me from just getting up and putting a stop to the traumatic experience? The fact that I was almost naked and lying face down most of the time made me pretty vulnerable. It's not as easy as walking out of a restaurant. The second star is for Sophia - one of their masseuses who I like, who was my masseuse the first 2 times I went there. Note to owner: please make sure your masseuses are properly trained and understand at least some English!! read more

I have to give this place a 5 star. My back was hurt and I need a massage so badly. I did not expect I could find a massage place which could take last mins appointment. The place is nice and beautiful. The massage therapist know what she is doing. It really help me relax and ease my pain. I was hesitate to try because of other views. I am so glad I did come. read more

Today was my first time getting a massage at Elegance Spa. My, the place is immaculate and the employees are very courteous. The massage I got was an excellent massage. ( I fell asleep a little). Thank you Vicky for the great service. Will see you next time. read more

Upgrading per my experience today. Nancy was amazing, will probably ask to go firmer next time. Did not get rushed before or after dressing this time. Masseus also genuinely seemed to appreciate the tip ($20), figured $1 a minute is reasonable. It's not their fault the massage price is cheap and shouldn't be dinged for it. Still suggest they post a sign up with tip suggestions to make it less awkward for all. read more

Great massage therapys and great service for a fair price. Covid precautions in place for safety, this spa is a great choice. I will come back soon. read more

Great place for a massage, unfortunately still one of the places that use you for tip. I bought a $100 gift certificate for a friend and a one hour massage session for myself. It was great, but not fantastic so I tipped average, 15%. The woman politely told me that people generally tip over 20%. read more

my daughter and I decided to get a massage. She"s from out of state and and visiting. Heard of the spa and made a appointment. My daughter had the worst experience of her life. She felt exposed and violated.She was trying to cover herself in certain areas and it was taken from her. Couldn't get her to stop crying and having a panic attack. This not something that you should EVER experience from a message when your job it supposed to relax the client. I would Never suggest this place and unless your okay with baring yourself I would think twice read more

The place is clean and cozy, the massages... are OK. A little bit of a problem is the difficulty in communication with the staff - most of them speak very little English. I'm not sure if they know the sequence/order of the massage and the direction of the movement. I mean, the whole massage is nice, relaxing and helps for tense back muscles, it's just not very professional. read more

I highly recommend Elegance Spa! Can't beat the price and definitely what my back needed - Linda, my therapist, ironed out some knots on my back and I felt some nice cracks; I'll definitely be coming back! read more

Most annoying experience. I told 3 times that I need a Thai massage. And instead of it, the lady did a Swedish massage, and then she stepped out of the room, came back, and said: Thai massage, right? Well, yes, that's what I wanted. So she would start doing Thai massage really quickly for the remaining time of 10 minutes. And also she was constantly distracting my peace and asking me questions while I just wanted to relax. read more

By far the worst experience I've had. They do not time appropriately (happened for the second time today) and were super rude when questioned. Not the place to visit if you're looking for relaxation. read more

Charged me for an hour. Gave me 30 minutes sharp of a massage. And told me the excess is considered tip automatically because tHey double booked me and money is too sweet to pass on. read more

The massage is good, but 20 dollars (23.5%) mandatory tip make me feel not that comfortable. I supposed to purchase a VIP card but gave up when I was asked to pay more tips...and the extra charge on credit card seems not that reasonable as well...Just some suggestions, the owner should increase the employee's salary and stop asking mandatory tips, that's not sustainable for a business in long term read more

They put some synthetic thing to cover the sheet, I got a rash immediately and instead of enjoying, was itching and uncomfortable. I also, felt nails of therapiest most of the time during massage. After I opened the door, she was staying there without water and waited for tips, then started to ask for tips insistently. Very unpleasant experience, never again. read more

I normally never leave any reviews especially not negative however... I got a 60min massage for $60 and asked to focus on my shoulder and neck and most of that time was spent on my stomach and legs. I asked total of 2 times and left feeling the same. When leaving I was asked multiple times to leave a tip and once I said "no", I was asked if I was feeling okay and asked why not because the minimum tip is $10 and I shouldn't come back here. She lucky I didn't make a scene and pull a Karen. Had me fuck up! Here's a tip, don't force customers to leave a tip and be more professional. read more

Very clean with different types of massages. Deep tissue, swedish and more. I recommend this place. Yes you can get a foot massage with a bit of body massage for $25.00 at many places but that does not compare to what you get here. Worth the money for what you get. Downside: communication is not great but if you know what you want with no deviations, you select it and experience the relaxing massage. read more

Don't waste your time or money at this place I'll save you the trip ripoffs I promise

This was my first time here and it was an amazing experience. One of the best massages I've ever had. My masseuse, Anna was so kind and really cared about my experience and preferences. Highly highly recommend and will be back! read more

I seriously love this place, and I think the price is moderate. If you want quality, then the price must be paid, which is really not that bad, because I think doing a 130 minutes massage for only $100 is pretty cheap. Especially the ladies are so good at what they do, and they can actually massage the right pressure point, compare to a lot of the $20/hr foot massage place, where they are only apply pressure on the body, but doesn't hit the correct pressure point. I literally go to this place every month, because I think it is so worth it, and they open till 9pm, so it's a good "getaway" after work. read more

So I was looking around for a good massage store and referred to this one I was really need a deep tissue massage from working out.well I found out this is the place the place is clean and staff was friendly read more