If I could give this place a 0 I would. My mom, 3yr old and I went for manis, pedis and dip and it was a terrible experience. First they were mean to my 3yr old and kept pulling hard on her little arms. Her mani and pedi was over $75 for a 3 yr old which was ridiculous. In Texas I normally pay $35 for really nice nail place that is so sweet to my child. Next the lady put the wrong color dip on my nails and wouldn't redo the one nail when I told her that the dip she got wasn't what I chose. They were extremely rough and I don't think anyone smiled. Also the dip doesn't even cover my whole nail. It was truly the worst mani/pedi I have ever had and not a fun, relaxing experience that we hoped for. We will never go there again. Plus they raised their prices and they are now outrageous. read more

Elegant Spa and Nails - Doesn't even cover the whole nail. - Waxing Near Me - Albuquerque, New Mexico

My appointment felt rushed. As it was due to the after math of my nails. I got my nails done 3 hours ago. The shape is not good, there is build up of polish and nothing consistent about the work she did unfortunately will not be returning. If we have to pay the full price regardless of the work then why can't we get decent results. read more

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*First time walk-in* ***DOES NOT SANITIZE TOOLS*** Didn't see one sanitary step done at any point in the process. This place is an absolute mess. I went in about a month ago and sat with the OWNER (Kim?). Expecting an amazing job from the person who opened and owns a nail salon. Boy, did the owner prove me wrong. Firstly, SIX of my nails fell off within 24hrs! Of course she said "this never happens" but I beg to differ. I was a walk in and she didn't put any time into my nails. She drilled my nails and didn't wipe the dust off or make me was my hands, which amateurs know how to do! Secondly, she didn't take ANY of what I wanted into consideration. I asked for an orange color and she said "no, this one looks better on your skin", then I told her to straighten the lines and she said "they look kind of good messy". Like who doesn't do what their customer wants?? Thirdly, she had the audacity to ask what I was doing to make them all fall off like it's my fault and not her lack of expertise. We had an entire argument about how much brick and mortar shops are charging for caca nails these days and then proceeded to give me caca nails for $94. I called them the next morning and asked them if I could come back and get my money back. Whoever was on the phone said yes, I came in and get a refund. When I got there the owner wanted to argue with me in front of her entire salon full of customers that "she worked really hard on those nails" (I was in that salon less than an hour) and "they don't do refunds". Like I didn't work really hard on the $94 I gave her!!!! The absolute ignorance and audacity not to own up to her mistake is appalling. I WAS BASICALLY GIVEN $94 PRESS ON NAILS!!! Avoid this place like the plague. There's a reason there's three stars. Look at reviews before you walk into places. I don't know how this place got a license to do business, but New Mexico will literally hand out licenses to nail techs and tattoo artists like their candy. You're better off getting your nails done by someone on Instagram because they do a much better job than nail days, these days. Reported them to the news and the BBB. places like this need to be shut down. They're scammers and frauds. read more

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RUDE AND MEAN TO MY 6 year old daughter on her birthday. the lady was so mean and scoffed rolled her eyes and gave dirty looks to my daughter for everything, from the colors she picked to asking the lady questions. it was awful to see my distant treated that way and I did say something but the lady would not respond to me or look me in the eye. the other staff did nothing to help or intervene in the woman treating my daughter so bad. it was my go to place until this incident and I will never ever go back and I will advise everyone else to go elsewhere. read more

I went here two weeks ago to get an acrylic set. First two days they stayed great. Then 3 days after getting them done, two broke in half. Keep in mind, they broke while folding laundry. I came in to get those two fixed and paid 5$. Then not even 3 hours later, they broke again. I came in to get a refund for both services and was refused and yelled at. Take it from me, don't go here if you want to get good service. read more

Elegant Spa and Nails - Waxing Near Me - Albuquerque, New Mexico

I've been having them do my nails since September 2024. I also really like watching what goes on in the salon. I'm really surprised by these very negative reviews, because that is not my experience at all with this shop. I do know that sometimes people try to manipulate Nail salons to get free nails, etc.. I have been very, very happy with their service, and they are working to modernize their appointment intake systems. The ownership has changed as of November. read more

If I could do zero I would! This place is horrible! We came in a guy was taking my gel off my toes he filed my skin and I said ouch that really hurt and he made me bleed. He got up and didn't even say sorry he yelled at another coworker and made her cry!!!! He kept yelling at her in front of her customer and made her cry. He never apologized so we got up and left. The worst environment and the worst place!!!! Please don't go here such bad customer service and a really toxic environment. read more

Overpriced nails! For a new set and new color was $90 (not including tip). Staff did a sloppy job and the new set was for my daughter. Atmosphere was mediocre. Staff are not pleasant and only talked about themselves and their troubles out loud. Definitely not going back. read more

Always a good vibe and all the staff are very friendly! Lots of gel colors to pick from and always leave with happy nails!

Nails are priced perfect! For a new set and new color was Cheap. Staff did a great job and the new set was for my wife. Atmosphere was awesome. Staff are pleasant they talk and joke with you entire time. Definitely going back. read more

It has been so hard to find someone who does tips with dip here in NM. Thank you all you did amazing! read more

Elegant Spa and Nails - My new beautiful nails - Waxing Near Me - Albuquerque, New Mexico

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It's important to know who the skilled nail techs are in a nail salon. It's usually the owner and this person is usually by appointment only. With that said, walk-ins BEWARE!! As a walk-in client, I experienced the worst dip manicure and pedicure at this salon. Here are the details: the nail tech was watching a soccer game on his phone pretty much the whole service. He was Completely distracted and unprofessional/rude. He kept stopping my service to watch the game. If he had been able to watch the game and give me good service, it would have not been a problem. But not only did he make my toe bleed from lack of attention to what he was doing but he also got my nail dip color WRONG. My hand nails were the wrong color and my toes nail was injured. Never going back. I do not recommend this salon. Side note: nail dip looks like crap. read more

So terrible. The gentleman that did my toes didn't know how to do a French tip at all and they're very sloppy. My acrylic nails still hurts the day after the appointment and they're so square and blocky. Wouldn't recommend. read more

This was our go to salon until 1/23/22, not sure if there are new owners...I walked in about 2:45p, no one greeted me which was very odd, I stood there for a hot minute and watched this woman walk from the back, come up to me without saying anything, and so I said, gel pedicure please, to which she slightly turned her body and said, well, we're pretty busy right now (they weren't) and I replied, what does that mean? She said, can you come back tomorrow? So I said, no, I'll go somewhere else. About 10 years of doing business with them just screeched to a halt. There are no less than 6 other salons in the area who I'm sure will be glad to help a girl out. read more

The worst experience I have had. The lady was very rough with my nails, filed them down so much that the nailbeds were hurting for several days, and now my nails are fragile and breaking easily. Then she pulled out her own non sterile kit. And that was the end of the story, never going back there. read more

I love that they put safety before everything. They are very clean and everyone was wearing a mask. The lady who did my nails (Kim) did an amazing job. Definitely coming back again and again! read more

Elegant Spa and Nails - Waxing Near Me - Albuquerque, New Mexico

Paul Phong and everybody at this salon did an amazing job, especially Paul because I requested nails that required expert skills to accomplish and he accomplished it in a record time. Lighting is not great for this pic and does not do the work justice. read more

Elegant Spa and Nails - Waxing Near Me - Albuquerque, New Mexico

I hated my nail, went there because walk ins were welcome, my nails looked a mess, acrylic was super thin and they didn't even covered the whole nail, there was some empty spots which looked awful, not the size I wanted. When I started seeing the final result, I just wanted to get out of there. And please lets not talk about the price. $100 dolars for some short, ugly, poorly done stiletto nails!? I think its way too over priced. I can do way better nails myself, for free size I want and no empty spots on the side. I just wanted to do my nails because I had an event the next day but never again. read more

Elegant Spa and Nails - Nails - Waxing Near Me - Albuquerque, New Mexico

Went in Tuesday for gellish mani, reg pedi. She kept forgetting the gellish color number. I ended up with bright instead of Fall color. She kept messing up, having to wipe nail clean and start over. Freezing as heater was broken. next day realized a few were noticeably bad. Went back Sat, day off. Too long of a wait. Woman then man fixed pedi, but he called me to mani station with naked feet. I Told lady and younger man doing nails next to me that he didn't give me Sandles. No one cared. No help. I had to put my naked foot on their filthy floor. IT was Frozen. with no heat that week! I tip tied to the man. Sat, lifted my feet in the air, holding them up while he fixed the middle finger. Rude. He walked off, so I moved my float g feet to the space heater, then something blew. Owner lady had to go trip breaker. My toe bumped, messing up polish. Man got mad saying,"What Did you do?" Again I said, I didn't get disposable flip flops, floor is freezing." Bad man made my walk back to pedicure with naked feet again! On his dirty friendlier! Horrible experience. read more

I got my nails done recently and I loved them so much. The salon had great workers, and had great products. I've been looking for new places to get my nails done lately and I had just found the place. I loved the person that did my nails. It was a family owned business with great workers that all have known each other for years! I got exactly what I wanted and maybe even better. There was no problems with the nails or with anything else! read more

Elegant Spa and Nails - Thanks to Teresa!! - Waxing Near Me - Albuquerque, New Mexico

I have been coming here every two weeks for a year. However, this was the first time that I felt the need to write a review. Normally I am incredibly patient when it comes to waiting because normally the wait is 20 minutes. I came in today and they had me sit in the pedicure chair for over an hour before they even started on my nails because they kept having people walk in who wanted more expensive services done. Once they started it was a poorly done pedicure and manicure that I am sure will be off in a week. Unfortunately, this is my last time there which is unfortunate because I really love Kim but her husband Paul needs to work on his customer service and stop putting money first. read more

I came in the weekend before my wedding to get nails done with my family. It was the best experience I have had in a very long time. We were in and out in a timely manner. The pedicure felt amazing and left my feet very fresh. My acrylic nails were amazing quality and didn't run down my natural nails. The nail art in my party was flawless. Everything looked amazing. I will be be back. read more

I had a gel mani and pedi done here while on Christmas vacation. The spa overall seemed clean and very comparable to the ones I frequent back home in Los Angeles. The mani and pedi was a very slllloooowww experience- I am used to being in and out in an hour but this took a little over 2 hours. But very peaceful experience. Highly recommend read more

Came here for a mani pedi before a family wedding. The employees were nice, however.... $75.00 FOR A GEL MANI PEDI?? Are. You. Kidding. Me. I don't even pay that much in Los Angeles! This didn't even include callus remover, or a scrub, or any of the other basic goodies a decent mani/ pedi usually include. And the color selection was very poor. And the kicker? My gel mani peeled off in less than a week. Very disappointed. read more

Came to Elegant Spa and Nails for a girls night out - and the service was FANTASTIC! All of us were super pleased with our pedicures and manicures. The staff was friendly and efficient, the establishment was clean, and they have a ton of great colors to choose from! We will be back! Thanks Elegant Spa and Nails! read more

They had great customer service all the people were so friendly and nice. There messages are amazing i have never been to a place that had so many colors and designs they do amazing acrylics. I would recommend the deluxe pedi they pay extra attention and never rush i love it i will be going back. read more

Elegant Spa and Nails - Waxing Near Me - Albuquerque, New Mexico

Excellent place! Super clean, very friendly and accommodating staff. Beautiful modern lighting, artwork & sculpture. My nail tech Janie was truly a gem. Scrub, hot towels, massage. I felt like a princess! I would highly recommend this nail salon! read more

Elegant Spa and Nails - Ask for Janie! - Waxing Near Me - Albuquerque, New Mexico

Probably the WORST pedicure in Albuquerque so far. Nail tech cut me and did a terrible job at polishing. I feel that if you don't get the deluxe pedicure (I'm allergic to the products of the deluxe pedicure) they simply rush through. Besides, ladies that work there are pretty catty and make you feel uncomfortable if you're not one if their every two week customers. Won't go back. read more

Great experience. Kayla was excellent. Very meticulous and gentle. I highly recommend this spa and Kayla. Pedicure, manicure and face wax. All 5for me. I'll be back. read more

Great service, lots of gel colors available for your nails, fun atmosphere and close to other things to do if getting your nails done is what you're doing. I tend to get my nails and eyebrows waxed there and I've never been disappointed. It's fair prices for what you're buy. I personally believe in quality over quantity and that is what you'll get here. Quality nails, toes, waxing and service. It's in the NE heights there is a lot to do around the area and always tons of parking. read more

Best nail salon in Albuquerque! Reasonable prices, great service, sweet techs, and VERY CLEAN. I've come here before with my 2.5yo daughter, and the technicians are SO sweet to her, and patient as they help with my little girl and have done her little nails as well. They do amazing pedicures, and I absolutely love the SNS dip nails that my best friend and I just had done! It's a very enjoyable environment. Highly recommend, cannot say enough good things! read more

Elegant Spa and Nails - Waxing Near Me - Albuquerque, New Mexico

Awful experience!! The nail tech didn't clean or sanitize the tools and gave me fungus under finger and toe nails! After bringing this to their attention the male owner became aggressive and bullied me throughout the time I paid him to do a manicure and pedicure as I requested help to know how to cure this. He blamed this on me and said I had this before even though I have only used this salon for the past six years. Awful service, poor customer service and blaming a customer for nail fungus that can only be acquired through infected tools. Definitely making complaint with the Licensing and Regulations Board of New Mexico! Everyone should be aware of this salon and steer clear of nail techs who are not practicing protocols for sanitation to prevent infecting others with nail fungus. Customer Beware! read more

Because I didn't get anything higher priced than the basic service on a pedicure, she didn't even finish the job but kept begging me to upgrade. Nope. Never again. read more

The staff is incredible and I leave with my nails looking fantastic every time. Would HIGHLY recommend over any other place in Albuquerque

I like how clean and well operated this business is. I saw that they have personal kits for their customers. I find that to be very hygienic and assuring. Switching from a salon where I never knew if my tech was going to be on time, this place is run incredibly well. There is a huge selection of gel colors and Paul is the best. Always on time and my nails are always perfect. read more

I Showed up about 10 minutes before my appointments and everybody stared at me when I walked in. I said I have an appointment, and told them who I was. I wanted to try the powder dip manicure. They told me to come back at another time. I said I have an appointment and then said sorry, please come back in 20 minutes. It was so awkward. Everyone was speaking in a language I didn't understand, and I won't go back there. read more

Every time I go into Elegant Spa and Nails, I get the VIP treatment. I never feel like the nail tech is rushing to get to the next customer. The foot massages and hot stone treatments are my favorite. The nail techs are all amazing and do a great job. Very professional staff, great chairs, and nice atmosphere. I highly recommend them!! read more

My daughter and I went in on Friday 4/19 ( Good Friday) @ 1:30pm it was busy when we walked in but we both wanted our nails done. We eneded up getting a pedicure, Manicure and eye brow wax. Pedicure was too fast. They rushed us in and out. My Manicure was ok. My nails have already chipped by Easter. Eyebrows we told them to clean up but still made eyebrows thinner when we told them no. All said and done we paid $125.10 plus tip and it was far from great. I will not be back. To many other places... read more

I adore this place, Mani Pedi is 40 and they are all so nice! The chairs are massage, it's pretty quite and relaxing and they have a good selection of higher end nail polishes like Opi and gel nail colors. I get gel and they stay for weeks! They are a definite thumbs and toes up from me! They do a great job and I won't go anywhere else! I honestly don't know why this girl below had such a bad experience read more

As a college strident, when I get my nails done- it's always a treat. I go every few months and since I've moved to this side of town I've been trying out he different places in the neighborhood. Anyway, I came here for a basic mani- it's the start of a new semester and my nails were looking rough! I just wanted a little refresh for my hands. While I was here, less than 30 mins, they tried to upsell me 4 times. The first was with gel (after I told her I can have color on my nails because of work), the second was after I was already in the chair and was asked again if all I wanted was a mani. Ok, fine. Third was when I was asked if I wanted a brow wax as she leaned in to inspect my face and tell me I have "a lot of hair." I told her no because it's 3 pm and I'm going to school and don't want Red/oily brows. The last time, was right before she actually finished and asked once again if I wanted my brows done. The salon itself is beautiful and my nails came out fine. This may be an exception to the usual service but it's my first time here and that what happened! Quite pushy, uncomfortable, and disappointing for what I had wanted to be a little afternoon treat. read more