This stay was completely wonderful, my first wonderful Hyatt experience that met my expectations…read more Yes Daniel was also there at reception but Savannah is the one who checked me in and out and is quite friendly. I booked a bungalow in the retreat area to have access to the 2 other temperature regulated pools. It was beautiful the retreat area is very nice, it's further away from Weft & Warp and the Turquoise pool so it quiet and relaxing. Maydeline at the Spa was very helpful and very in touch with guest needs. One step ahead everytime. Colin really saved the day with making sure we had everything we needed. Brennan was also really helpful at breakfast and bringing us water all the way to the retreat pool. There was a minor hiccup with requesting ice while we were there but they did take care of it and apologized the next day for it not being done promptly, the acknowledgement was great and it really was such a minor thing. They have lots of activities everyday that are included and they also have experiences you can pay for.

This hotel is a true luxury resort in Scottsdale. The entire theme is mid-century modern and all…read morethe rooms feature chairs and pieces by famous furniture designers like Charles Eames and Eero Saarinen. The hotel is inspired by the colorful and folk art influenced works of renowned mid-century modern architect and designer Alexander "Sandro" Girard. The hotel's bio says he was the main source of inspiration for the design of the Andaz Scottsdale. The property is beautiful to walk around, with all the landscaping, flowers and trees; some of them are marked with what kind of plant they are. There are century plants and aloe and various cacti. The fitness center is located at the spa. It has windows which open up onto the pool, which is a more private pool than the main pool. The staff is outstanding. Savannah, who ran the front desk on my most recent visit, is absolutely amazing and really helped with any questions or small issues with my stay. The restaurant is wonderful for the hotel breakfast. I recommend having cocktails there too. You can see a beautiful sunset from the bar. I love the open design of this hotel resort because it makes you feel like you're in the countryside and you can admire the beautiful views of Camelback as you walk around the grounds and hear birds chirping. It's so relaxing. Parking is easy and you can usually find a spot right outside your casita room as the parking circles the hotel. Toiletries in the room smell so good! Lavender with sea salt. It's really like staying in a spa! One of my favorite experiences at this hotel was taking a late afternoon outdoor class at the spa/gym on the large lawn where we did stretching/light resistance training with the the sunset behind Camelback Mountain as the backdrop. It was glorious. I definitely recommend trying one of the classes or "experiences" if you stay here. Some of them you have to pay extra for, but a few of them are included with your room rate. At first glance the hotel interiors and architecture seem extremely simple and minimal, but then you realize it's actually all a piece of mid-century modern inspired art. It's really fun to walk around and admire all the understated design details at this hotel.

Had a great stay at the Valley Ho this weekend! My husband and I did a staycation for a friend's…read morebirthday and had a wonderful experience. The customer service was excellent. After we checked out, my husband realized he had accidentally left his wedding ring in the room. The front desk immediately had someone check, found it, and had it waiting for us when we arrived to pick it up. We were so grateful for their quick response. My only complaint is that the platform bed was quite noisy. Even rolling over during the night made it creak. Other than that, we had a great stay and would definitely return.

10/10 all around! The hotel is super clean and the grounds are gorgeous. The staff was incredibly…read morefriendly and attentive. We stayed in a king room with a pool view on the second floor with a private patio. Location is fantastic with great walkability. The vibe is the hotel is so fun with an updated retro decor which feels like you will run into one of the rat pack on property. Great having two pools- one very quiet and perfect for reading a book and swimming laps, and the other more lively with DJ's and great music on the weekends. We will definitely be back!

Incredible weekend here! We had a girls trip planned here for a weekend in June (yes we chose June…read morein Phoenix). We came for a relaxing weekend by the pool and boy did we get it! We took full advantage of the lazy river and the waterslides on site. We had very little weight to get up to use the waterslides, but I bet you're busy season there's a line. Restaurants on site were delicious and we enjoyed the happy hour at Kembra. The breakfast buffet each morning was absolutely incredible. Thankfully, there were lots of umbrellas available, but they do go fast. We definitely want to come back.

An amazing resort! Honestly the rooms are wonderful along with the amenities and restaurants…read moreoptions on the resort property, but the staff is incredibly helpful too. Really convenient to book and if we had any questions during our stay, the staff immediately helped us. The restaurants were wonderful about our gluten allergies and had wonderful gluten free alternatives. I was very impressed. The resort is well kept, easy to navigate through their app, and offers so much to do during your stay.

Terrific hotel, and great value for the money. I don't know how they do it…read more Duane Carbine checked us in. We waited while he checked in another guest ahead of us. Duane's welcome spiel was thorough and well-rehearsed, but it didn't sound canned at all. Really good job, and he's been there for fifteen years! We also encountered Karin Eagle in the restaurant, and she went far above and beyond for us. Bravo! We'll be Drury customers for life now.

This place was amazing. The room was clean. Breakfast was nice staff was friendly…read more However I was over charged at the kitchen/bar. I ordered 2 food items and pre paid for 3 beers the bill came out to $52.18 I didn't think much of it and even tipped 25% After I finished my third beer. I decided to order a cookie with ice cream and an old fashioned to take up to my room. Again I tipped 25% My phone has text alert and I noticed the bill was $42.62 for what should have been $22.00 max I bought it to my bar tenders attention and she was working things out on the registry and came back with a receipt that didn't have prices just my order but she had added 1 extra beer. I told her it was wrong and she said it wasn't that the first time she had only charged me for 2 beers and this was my third beer. I did not want to argue so I left it at that but I couldn't sleep thinking about it. I mean dang I even tipped her good. The next day I reached out. To management I don't mind taking care of my servers and I'm always a good tipper. But I don't like being taken advantage of because they think I had a few drinks. Or they think I won't notice extra things. This is not okay. The hotel you check into is supposed to be a safe place like home to enjoy a drink or two. The management offered to refund the first bill of 52.18. But I told him I just wanted what I was over charged refunded plus my tips. At this point I feel she had the chance to correct my bill and make things right but she chose to make me feel like I was in the wrong. After the manager added my first bill up after I told him what I had ordered it turns out she charged 4 beers the first time and not just my 3 and way over charged me the second time. This is a great place to stay but keep an eye on what you order. More so late at night. Also my hot wings were cold in the center but I didn't even mention it to her at the time. Guest in room 730 on 4/20/2026

The Kimpton Palomar is our "go-to" hotel for downtown Phoenix. Being an IHG Member with a Diamond…read moreElite status, they have always provided me the perks that go along with it, including being upgrade to a suite (when available), welcome treats, as well as a "raid-the-bar" credit, breakfast or points. They also have two restaurants on the property: Blue Hound Kitchen and Cocktails (book a month in advance for that one - see our video review under our dining section below) and Eden - their rooftop, outdoor restaurant. Both are great options, though Eden has beautiful views of the pool and of the Phoenix landscape! Finally, they are VERY dog-friendly with free treats and water in the lobby (you also get a polaroid picture of them), as well as bedding and other amenities. TIP: Valet your car - they park it in the secure garage that they share with the apartment complex next door. My suite overview can be found on my YouTube Channel.

Room was clean, front desk was fantastic and friendly. Parking was a pain and expensive. Short walk…read moreto Diamondbacks stadium and restaurants downtown. The drive up area to get cars parked was a hot mess. Only one valet for July 3? Think about reconfiguring this area.

I stayed at this hotel for a work team off site and it did not disappoint. The rooms were clean,…read morethe lobby is so nicely decorated, the bar is a good vibe, the gym has plenty of weights and cardio machines like treadmills and ellipticals, the pool is clean and gets a lot of sunshine, and the location is convenient. The staff is genuinely kind and helpful. My next door neighbor kept blasting his TV at night and I requested they intervene. I bugged them three to five times a night and they never made me feel like I was actually bothering them. They were happy to help. They also have housekeeping stuff at the front, dried lavender packs, and shower steamers in case you want a little something extra. The only drawback for me was how much noise there was outside on Camelback Road. I know they can't do anything about that, but it kept me up. So it's something to consider.

Such a fantastic stay! The location is perfect -- steps away from great restaurants and shops. The…read morehotel itself is spotless, with beautifully modern decor that feels both stylish and welcoming. The staff were so sweet and genuinely helpful, which made the experience even better. It felt cozy, comfortable, and thoughtfully designed. The only letdown was the breakfast. The selection was limited, overpriced, and unfortunately everything tasted stale. However, I would still give the hotel 5 stars and would highly recommend and return when I visit the downtown Phoenix area again.

Very clean facility; excellent room and staff; very good food. Auto valet was prompt with…read moredelivering our vehicle. Comfortable bed! Very good breakfast in the Elevate Lounge. Reasonable rates.

We have come to really enjoy staying at the Renaissance in downtown Phoenix during our weekend…read morevacations and visit to Phoenix fan fusion. The hotel room is clean, staff is always nice, and you have delicious restaurants so close and nearby. With the Starbucks downstairs, it is all really in one building and perfect honestly. We will keep coming back and we cannot wait to see how everything looks once they have the pool renovation finished.

Updating my review because despite the couple of l inconvenience that i encountered the staff was…read moremore than accommodating. Any issues I had were dealt with by the staff in a professional manner and efficiently. After being here in the heat perhaps they have guest park downstairs to avoid putting their cars in the sun and it's also gated down there. Either way knowing ahead of time you're paying for parking to park remote from your room will be less shocking when you see the size of the resort. The golf carts come very quickly. I also want to say that checking out was also easy. Anyway overall a good stay.

Overall, I would give the resort a 7 out of 10…read more The grounds were absolutely beautiful, and with the exception of one restaurant, the service throughout the resort was outstanding. Dining: TAQUERIA CENTRO -- 10 out of 10. The food and service were both exceptional. Manager Carlos did an outstanding job and was a true highlight of our stay. Prado -- 4 out of 10. We visited Prado twice during our stay. Our first visit was for breakfast -- the food was okay but noticeably overpriced for what was offered. Our second visit was a far worse experience. We were seated and waited 15 minutes without our server ever acknowledging us, so we got up and left. The service at this restaurant was consistently poor and the pricing did not reflect the quality or experience provided. Dining Options -- Room for Improvement. For a resort of this size and reputation, the dining options felt limited. We would strongly recommend adding at least one additional restaurant to give guests more variety. The snack and coffee shop, which could help fill that gap, closed far too early in the evening. Extending those hours would go a long way in improving the overall guest experience, particularly for those who want a light bite or a cup of coffee later in the day. The Room -- 6 out of 10. The room itself was nice, but there were several issues that fell well below the standard I would expect from a resort of this caliber. The bed was old and noticeably worn down, making for an uncomfortable night's sleep. To make matters worse, the comforter on the bed was torn and had visible holes in it -- something that should never make it into a guest room. We also struggled with the room temperature throughout the night and were unable to get it to cool down comfortably. A Bright Spot at Checkout: I spoke with Avery Williams, Director of Front Office, at checkout and she was genuinely outstanding. She was sincerely concerned about the issues we experienced and did everything she could to address them. She even followed up with an email after our departure, which was a very nice touch. Overall, I left feeling somewhat disappointed given the reputation of this resort. With a few improvements -- additional dining options, extended snack shop hours, updated room bedding and linens, and better temperature control -- along with a serious look at the service standards at Prado, this could easily be a 9 or 10 out of 10 experience.

Good experience and nice breakfast…read more Little snack bar is price gouging with soda costing $4.00 for a 20oz plastic bottle.

It was very clean. Front people were nice and attentive. I'd have to say breakfast was pretty darn…read moregood!

Absolutely gorgeous views and rooms! Loved that they even had child size slippers and robe, and a…read moresouvenir book and toiletries, including bubble bath! They also have a kids club with free and charged activities. The staff were so kind and helpful. A truly relaxing stay after hiking tours around Sedona and Antelope Canyon before heading to the Phoenix airport.

Enjoying the World Series in the comfort of our palatial casita in Scottsdale. Such a comfortable…read moreplace to spend a week recharging. Super great staff!