If I could give 0 Stars, I would…read more I don't upload negative reviews and this is necessary for AT&T to realize who they hire. History- I had AT&T for over twenty years. I have paid my bills and left; stop harassing paying customers. I left AT&T and still harassed; after I paid in full. Number 1- Don't go to Long Beach 2nd store! Period. Not only did corporate personnel just state that the "manager" can only take the complaint but was not understand the underlining issue. Number 2- I absolutely think AT&T is employees need to be trained on proper why to speak with paying customers. Number 3- DON'T go to this store!

My wife and I recently upgraded our phones to the Samsung Galaxy S26. Today, we walked into the…read morestore to turn in our old Samsung phones. Melanie greeted us with a warm smile and was incredibly helpful. She answered our questions quicly and expedited completing the paperwork to return the phones to the manufacturer. She also inquired about whether we wanted to insure our phones, which had already planned to do. Melanie helped us for just under an hour. It was SO refreshing to find staff who was this invested in providing awesome customer service and making sure that we received all the services we needed. SUPER employee! I wish I could do more to acknowledge her. Thank you, Melanie

Carlos is the bomb dot com. He has quickly solved all issues each time I've walked in the door and…read moreis so kind and personable and funny. One million stars.

Carlos is the best. Verizon is fortunate to have him. He's…read morecompetent, fasts, and respectful. A rare combination of. John

Had an issue with my phone and came to this location. I was honored to be helped by Manny. He not…read moreonly helped me in a timely manner - he was professional, kind, and really provided me with amazing customer service. I didn't know if there was a solution to my issue but he was able to provide one that I was satisfied with. I've been a T-Mobile customer for over a decade now and this has been the best customer service I've ever experienced here. Thanks Manny! The store is clean and the team here is really solid. Super satisfied customer. Would recommend.

Buyer Beware...I signed up and transferred service from Spectrum and received 2 iPhone's and home…read moreWi-Fi with Jose at this office on March 17, 2026. By April 9, I was already calling tech support because the home Internet was so slow, and I was not receiving the speeds promised. When verifying my address, T-Mobile informed me that the address given by the store at the time of my signing up with Jose, was completely different from my actual home address! (the address used wasn't shared with me when I asked, probably to protect their employee) I tried to give the benefit of the doubt here that it was a mistake, but there is literally no other address associated with me, I bought my house in 2001 and he had my ID to verify and even printed out a Spectrum bill (my same address!) so I could receive a gift card for the balance due on my son's phone, which was a separate very long, complicated transaction...long story short, Jose used a false address to sell me home internet in my neighborhood, which is completely overcrowded and oversold! I have spent 2.5 months back-and-forth to try to get it improved, and T-Mobile would not even provide me with a free Wi-Fi extender when troubleshooting, so I spent $100 buying my own. T mobile customer service even lowered my Wi-Fi bill to $10 a month because they admitted fault and let me out of any contract to leave... Sadly, this last week while I waited and shopped for new service... It's become so poor that we've had to literally resort to hotspots on our phone to work, do school work during my son's finals week, and even to watch TV. Today I was able to get Frontier fiber internet installed and returned all my equipment to the LB store. Thankful the nightmare is over. VERY DECEPTIVE business practices from Jose at this location. T-Mobile should not be paying commission to their salespeople, it's obviously caused some to be pretty dishonest to make the extra money.

My phone was shattered from laptop charger falling on the screen. I filed a claim through the…read moreAssurant website since I am insured with Spectrum and I thought I was going to wait a day or two to receive my new phone but it made me make an appointment to the location of my choice and came here. The fellow, I think his name is Brian is very knowledgeable and fast! My phone was fixed within minutes and thats with 3 people there waiting for their phones to be fixed. Happy customer & only paid $31 for the fix bc of insurance. Thank you.

Stay away from this shady character. I recently took my phone to him to get a cracked screen…read morerepaired. When he gave me back the phone there was a small black dot of pixels that were not noticeable at first. About a week later three streaks of light appeared on my phone and the black dot grew significantly. He is supposed to have a warranty for his service according to Spectrum so I took it back to him to fix the issue. He did not honor the warranty and basically said too bad just deal with it or pay out of pocket for the repair. Do not trust this guy. This is proof of his bad workmanship and lack of integrity to honor his warranty commitments. He is a seasoned con artist!

Mr Juan Delivered…read moreworld class customers service that of which I have never experienced until I met this young man. I highly suggest that you ask for him when you come into the Downtown Long Beach store Because he will in fact stay with you from start to finish.

Long wait times, i walked in to ask a simple question and theres like 4 elderly people waiting on…read moreone guy that works there whos not even talking to the customer. Super unfriendly and unwelcoming area, i left after waiting for 15 minutes and no one helped me lol.

I have had a great experience every time throughout the years at this location. Alan was very kind…read moreto me today. Attentive with just being aware I needed help. I asked for Cruz who has been helping me within the last 2 visits. Cruz has been so kind, patient, helpful beyond words can say. I gave her a big hug the first time I met her. She deserves to be treated by her employer with the utmost respect along with her colleague Alan. Today was just memorable for me. Thank you for your service!!!

Walked in to pay off my phone and unlock it so I could switch carrier. First dude that helped me…read moresaid he'll see if it gives him the ability to unlock after the payment goes through. Said it sometimes gives them the option to do so, unfortunately it didn't so I'd have to call 611. I called and got a bad rep so I went back inside to see if they could try again. Got a different guy this time and this guy tells me they don't do it in store. I said from my understanding you can. He said let me check with my manager. Comes back and says no they don't. Make it make sense! They're all smiles when it's commission money coming in but bs gaslighting when someone is trying to leave Verizon.

Turning fifty-five does have some advantages, one of which is qualifying for the 55+ plans at…read moreT-Mobile. So have been monitoring current deals, and have come into this store multiple times to 'window' shop and get clarifications. Thus when I saw a new deal pop up over the weekend, came back to this store to see if worth purchasing. It was. The switch is not complete yet, but the customer interaction at this store so far has been outstanding. Like many folks, my wife and I have been mobile customers across all the major carriers (including Sprint, which no longer exists), currently getting service through our Internet provider, Spectrum. Everyone provides unlimited national data now, so price continues to be the main driver for us. Both our I-phones (smallest physical footprint available) are (slowly) dying, victim of new OS's that require faster processors/memory and faster-draining/slower-recharging old batteries. But I like the form size of it, and it would still be useful as an occasional wi-fi device (or sell it to a company like Gazelle for over $100), so didn't want to use a deal that required a trade-in. So with the release of the I-phone 17e by Apple earlier this month ('budget' model, retailing for $599 for the 256GB version), T-Mobile recently published a new deal: get a 17e 'free' with 24 month contract, with no trade-in. What wasn't clear online was if the 55+ plans would apply. So decided to stop back in while doing some errands by myself in DTLB. This store is marketed as a T-Mobile experience store. Whenever we stop in, it's fairly busy but staffed well enough to have someone immediately available to help with no wait. Like before, I interacted with Taylor (Sr. Mobile Expert). He confirmed my understanding, and then looked up to see if the 55+ Essential ($60 plus tax for 2 lines with auto-pay monthly) would qualify. I was very pleasantly surprised that it did. The plan works as an interest free loan, with T-Mobile giving us the $599 to purchase the phone. From the government's perspective, the phone was bought at full retail price, and sales tax must be paid by the customer at the time of sale, which is what I did for both phones. T-Mobile then gives us a $24.96 credit for each phone at each billing cycle to pay off the phone. This means that if we cancel the service before 24 months, we would owe the remaining balance on the phone(s). Either way, the phone would be unlocked and would belong to us. So with that information, I decided to move forward with Taylor. After asking a co-worker, he recommended that the entire transaction be performed over the T-Mobile app on my (old) phone (including payment)...and he stayed with me while we did so. I remarked if there was a way to credit him; he responded that at this store, the employees did not work on commission. The phone itself is on backorder and will be shipped directly to our home, at which point we could start the actual switch over process. Since the newest phones only use E-SIMs now, we shouldn't have to come back in to get them activated. But it's nice to know that if we want to get personalized attention to complete the switch, Taylor and the rest of the non-commissioned T-Mobile team at this DTLB experience are there to walk one through it.

If you go to this store just know it's busy, I was there yesterday to upgrade my old IPhone 11 Pro…read moreMax to a new IPhone 17 Pro Max at the time the site was very busy giving out promotional blankets and the place had a line out the door. I was helped by Andres and this man deserves a big raise or a promotion to store manager. He was all you can ask from someone working in retail. He was attentive, answered all my questions and explained what deals I was eligible for. He even set up my phone case and made sure it was flawless before I left the store. I've been to other T-Mobile stores and had horrible experiences but I'm glad they got a great guy working at this one store. Store Owners or Management. You really need to promote this man.

Great store. I came for Water..They also have phone accessories at prices comparable to Amazon or…read morebetter. They also have parking. I will be back

This place is great! I needed my phone fixed because it wouldn't turn on and I needed it done quick…read moreand he gave me a cheap quote and it was done in less than an hour. I'll definetly come back if my phone acts up again and will be recommending it to friends! :)

They have a canopy outside their store which is dangerous and blocking the sidewalk, I asked them…read moreto remove it because its dangerous to tall people and the employees laughed at me and said they checked with the city and its ok for them to have it anyways, so I called corporate and then I called the police; the police are on their way to make them remove it, the people that work here are scum, I hope they lose their jobs over their heartless attitude and dangerous canopy blocking access to other businesses on the sidewalk, also noted that tmobile and metropcs hire these scun, will avoid the company like the plague

Let's start with I arrive in the store at 6:50 p.m. from a long day at work. I need to purchase a…read moreSIM card per the instructions of dialing 611 customer service the night before. I needed the SIM card to add a phone to one of my lines. When I walk in there's a polite gentleman in training. I tell him I need a SIM card he says it may be a while because I'm in training and we're helping a customer. Me: Ok. No problem. 20 min passed and they're still helping the customer. Me: can his transaction possibly be suspended so you can ring up the SIM card for me by any chance? Other representative says it can be but did I bring the device. Me: no but the device is already on my account and you can log in and see the device on my line and add it that way however I prefer to take it home and add the sun to the device because I can do it for free. Here you will charge me. The seasoned rep says, I need a device to put the sim on. My computer will not allow me to ring up the sim for you without a device. Me: sir, that's not true. Seasoned rep, yea it is. Me: I promise you another store will do it and has done it and are you telling me customer service gave me the wrong Information? Seasoned rep: I can't sell you a SIM card without a device to connect it to. Me: so when I walked in, now 25 minutes later, you couldn't have told me this lie then? You sir have wasted my time. I leave this location and go to the metro store down the road and what do you know. The other metro store sold me a SIM card without the hassle. Go figure.

Love T-Mobile Tuesday always something that l can use. The staff is always so friendly and nice…read more Will definitely return if I have any issues with my phone or account

I strongly recommend not buying anything from t-mobile. while the staff in the store seem nice,…read morethey will sell you plans and services that are either lies or bait and switch. One example is that when we signed up for a plan, they included a free phone upgrade. However after the first bill we were being charged. it too about 12 calls and four months to resolve, at which point we ended up getting credits at the end of our contract because they are too garbage to refund. Another example we returned out 5G gateway be as the service was terrible, Even though they confirmed receipt they are unable to find the devices in their facilities. Another dozen calls, $250 added to our bill , and nobody competent or concerned enough to resolve the issue. If you love mediocre service, being over charged, and consistently lied to, this is the place to go. Otherwise I strongly recommend you visit a Verizon or ATT store before getting locked into a contact with these abusers.