Carlos is the bomb dot com. He has quickly solved all issues each time I've walked in the door and is so kind and personable and funny. One million stars. read more

Carlos is the best. Verizon is fortunate to have him. He's competent, fasts, and respectful. A rare combination of. John read more

I upgraded my iPhone 13 to the new 17 pro last week and was upsold on a $70 screen protector and $70 "liquid backing" because the sales associate advised the newer iPhones were made with cheaper material and were breaking more frequently and that accessories purchased through "unauthorized retailers" could void the warranty on the phone itself - He said he even purchased these accessories for himself because of their sturdiness in protecting the phone. Well, this week on Monday, the screen protector broke after the phone simply tipped over several inches. Then, come to find out, there's a $15 S&H fee to replace the screen protector under warranty, which the sales associate never mentioned. The overall process for upgrading my phone was probably the easiest in store phone experience I've ever had so I do want to give the associate credit for that, but I definitely felt duped on the accessories and like he was just trying to hit a commission target - what kind of $70 screen protector breaks in less than a week and requires another $15 immediately just to get a new one?! Absolute rip off for the associates to push such poor quality products I came back in this week to try to get assistance and a different associate (Anthony) was super helpful - when he advised me to come back the next day to get direct management help but management ended up not being in, he proactively got approvals to help me with my refund before I even came back to the store the next day, and also provided a replacement for the screen protector. Feels very rare to have such a positive customer service experience like that so I wanted to make sure I gave Anthony his kudos! read more

If I could give this location a zero star I would. I came in with my husband for a hotspot line. Not only was Lauren (a dude) as helpful as a glass hammer), he has failed to do any communication on what action he is taking or assisting us with. We walked out with no clarification of our question. His ultimate answer was"it seems like it". Thanks for nothing, Lau-Ren. Please retrain your associates. read more

This review is specific to the sales rep we worked with and does not reflect the entire staff. This is not an official Verizon store. It is a Verizon "authorized retailer" called Victra, but they present themselves simply as "Verizon," which is misleading and frustrating. We went in mid-December to purchase a new iPhone. Our sales rep, Stedmon, was confusing, inconsistent, and appeared unfamiliar with pricing and basic processes. He regularly contradicted himself and showed no urgency. Despite this, we placed an order because we believed this was a legitimate Verizon store and decided to give it a chance, even though phone stores often have a reputation for being painful experiences. We were told the phone would arrive in about a week and that we would receive a call. The phone was delivered to the store within five days, yet no one contacted us. After three weeks, we had to call ourselves, only to be told the phone had been there the entire time. No apology was offered. When we returned to pick it up, the situation worsened. The phone transfer process took nearly 4 hours, largely because Stedmon did not know what he was doing. After about 3.5 hours, another employee stepped in, immediately identified the issue, and resolved it quickly. It was very clear this individual knew exactly what he was doing. Had we worked with him from the start, this likely would have been a completely different--and positive--experience. We also asked to speak with a manager. Stedmon claimed he was the manager, but another employee soon came out and identified himself as the on-site manager for the day. When confronted, Stedmon denied making the statement. Throughout this entire process, while we were stuck there for hours due to his mistakes, Stedmon continued trying to sell us overpriced accessories, even after we declined multiple times. We acknowledge that we went in knowing phone stores often lead to bad experiences, but we gave this location the benefit of the doubt, hoping that stigma had changed. Unfortunately, it did not. We will not return to this location and will be purchasing phones directly from the Apple Store moving forward. If you do go here, understand this is an "affiliate store", not corporate Verizon, and be mindful of who you get for your salesman, because ultimately that is what is going to matter. read more

Carlos was so helpful! I needed a lot of hand holding getting my new phone and watch and Carlos was the guy.

I got my phone stolen and unable to contact anything, Carlos made it happen and was able to restore all my information plus new phones and accessories, very satisfied with my service he's so dope ! Thank you Carlos for making it easy and fast !!!! read more

So belpful, professional and very easy to work with, made choosing phones simple and gave me the best deal that worked for me and my account! read more

On Friday, October 17th I walked into Verizon with low expectations. Misha and Carlos...please take a bow! They met my expectations to the fullest! We all know that shopping for a phone goes hand in hand with purchasing a car, it's a task! Guess what? Not with the professionals at this location. First and foremost...they are equally gracious with all customers. Made an appointment with Carlos to guide me with promotional plans and a model 17 iPhone. Within minutes Carlos told me that there might be a plan that meets my needs. Misha (manager) then took over and guided me through the easiest process of purchasing a phone with the perfect plan. Misha soon set me up with a plan that best suited me and activated my new phone...in no time! I purchased a few accessories, but realized that I didn't need them and returned them four days later. I was seen by Shawn who was helpful enough to help me with my return. What a spectacular group of gentlemen. They are now known as Verizon/Victra which are Verizon retailers. I will easily purchase from this location but not from Verizon/Victra in Norwalk...run! And will definitely purchase from Verizon corporate locations. Love my Verizon customer service! read more

Isaiah is absolutely a legend and was a pleasure to work with. Fantastic customer service and really helped me get the exact plan I was looking for. And I did NOT make it easy! Highly recommended to work with Isaiah! read more

The customer service at this store left a lot to be desired. As always, you need to tread carefully when dealing with salespeople--they're quick to upsell and change your plan under the guise of offering something "better," which often turns out to be worse = $$$ and less features! I went in to upgrade my phone because it wasn't charging. I'm on my brother's account, and he specifically requested that nothing on his plan be altered--only my services. Despite this, the staff attempted to switch his internet plan, even though he had just locked into a three-year fixed deal at $26/month. They tried pushing a $60/month plan, claiming his equipment was outdated and wouldn't be serviced anymore--even though he'd just signed up for the original plan three months ago. Their justification made no sense. To make matters they charged for a data transfer that never even completed. After two hours, they just handed me both phones and told me to do it myself at home--but still charged me for the service. The problems didn't stop there. I was supposed to return my old phone for credit, but the store didn't take it. When I called customer service, they confirmed the store had handled the process incorrectly--they should've accepted the phone during the upgrade and not charged me for the data transfer. To top it off, the store marked the phone as returned, which forced support to reopen and reset the account so I could turn it in. The whole experience was disorganized and felt like a scam. Their priority seemed to be squeezing more money out of customers, not helping them. If you have an iPhone, save yourself the headache and go directly to Apple--they don't mess with your plan or push unnecessary upgrades. Verizon stores like this one are exactly why people are fed up with the company. The service is poor, the process is deceptive, and you walk out feeling taken advantage of. This particular location was especially bad. My advice? Drive a few extra blocks and find a different store--or better yet, avoid Verizon stores altogether IF at all possible, especially the second street store. read more

I had a great experience with Lauren, the Business rep at Verizon on 2nd street in Long Beach. Thanks to the Lauren who helped me set up my phone. He was patient, knowledgeable, and made the whole process smooth and stress-free. He took time to walk me through all the features, answered all my questions clearly, and made sure everything was working perfectly before I left. What really stood out was his friendly attitude and willingness to go the extra mile to make sure I understood how to use my new device. It's not always easy setting up a new phone, but they made it feel simple and even enjoyable. I really appreciate the excellent customer service--thank you for your help! read more

Loren and Juan are wonderful Took very good care of us, great customer service, kind and helpful Very happy customers. Very happy!!! read more

DO NOT GO TO THIS STORE! Go to a corporate owned Verizon store. They will charge you for "mandatory" fees that are NOT mandatory. And they will deceptively put additional phone numbers and internet charges on your bill under a "business" account that you never asked for. I'm now filing a complaint with the FCC the FTC/BBB for the incredibly deceptive business practices & fees they tried to get away with. After 3 attempts and unknowledgeable staff that thought they could double talk me when I asked for an explanation of unexplained charges...I've managed to document and prove exactly what they've done. Stay away from them! Multiple complaints have been filed against VICTRA stores which is what this is. It's not a corporate Verizon store. Do you research. You will regret going to this store if you don't listen to this warning! read more

Carlos has been the best. If you go in Carlos will take care of you! He is patient and kind in buying a phone. read more

Great customer service. Ask for Lauren. He is so helpful, kind and caring! The best!

The worst place, I had a new phone I was supposed to pickup first thing because my old phone got crushed and I have me insulin apps on it and waited from 8:30 am until 11.20am and they didn't even open up. Headed to bellflower location and they hooked me up. read more

Needed some help with our phones, came here and everything went pretty easily. Staff was different than the last time I came. The new guys there were great to work with. Thank you to Misha to Carlos, glad this location is making improvements. read more

Verizon sucks they lie and they restricted my account because they told me my bill was paid but they messed up and it wasn't now I am restricted for another 6 months read more

Came in for a merge of phone lines and came out with more than what we came for which was good... Carlos was a great help in everything we wanted and ended up with... definitely recommend coming here... our bill is now less than what we both paid for separately:) and ended up with new phones yay! Price was right! read more

Misha Rahmen exemplifies customer service. I came to Verizon with a blocked phone & was pretty desperate to have phone service restored. Misha solved the issue in a matter of minutes! Customers appreciate problem solvers & Misha is the best! read more

I purchased a new phone here recently and the customer service was exceptional. Robert, Carlos, and Sted were professional, courteous and incredibly helpful. Would definitely recommend this location due to the fantastic customer service. read more

Carlos is awesome. great customer service!! thank you! All in on Verizon Wireles. iPhone. Internet etc

DO NOT TRUST THEM TO UPGRADE!!! I agreed to upgrade because they said I could get new devices and get charged less. It took two days to upgrade because of several system issues. I just got my bill and it was triple because of charges I was not informed about. Some because of Verizon's error. My first bill was triple my prior bill and I have an additional $50 a month for every bill after. I am going to attempt to switch providers ASAP. DO NOT TRUST THEM TO UPGRADE!!! read more

The best experience!!! Sean and Carlos were incredibly patient and helpful with me and my mom. Highly recommend this location!

Carlos was outstanding, nice, knowledgeable and very patient! Other staff members were very helpful as well.

The guys working here were very nice and gave me a promotion that sounded amazing! Apple Watch and iPad service for $10/month with a free watch and free iPad. What they failed to disclose or tell me was all the fees would bump my bill to $140/month. This month my Apple Watch fee went up even more. I didn't read the tiny fine print and was scammed. They told me there is no difference between their store (authorized retailer) and a Verizon store, but according to Verizon, there is, and their store can add random fees to your bills. If you work with these guys, don't trust their word, read everything in detail, including the entire fine print legal contract. My total costs: $20.42 for my Apple Watch (I was not aware that this price would go up during my contract term) | iPad: $11.70 | Phone service for iPhone 14 Pro: $107.97 This is the cost for trading in my old phone too. I'm trapped in this contract for now but plan on switching carriers after this. The shadiness rubbed me the wrong way. read more

Great customer service from Misha and Carlos! Super helpful, patient, and clearly knew their stuff. They took the time to understand our needs and helped us build the perfect cell plan with our phone upgrade. The whole team at this location was friendly, professional, and knowledgeable. Highly recommend stopping by if you want great service without the pressure. read more

Piss poor customer service period. I traded in an old Eight plus and was told to keep the old phone in case of any issues. Turn it in within 30 days they said. I phoned this store and was on hold forever. I took the option for them to call me back. The call never came ! I walked to the store and was told that they couldn't help me unless I had Trent minutes for them to charge it CUSTOMER service with a frown ! read more

Best service I've ever had. New phone, new watch, disconnect a line due to my husband's death. The attentive and thorough service are stellar. Carlos is just remarkable. I was just dreading the whole process, but it went by in a flash. Overheard the other reps advocating for their customers also. The service, selection, and value just cannot be beat. read more

Absolutely fixed my problem! I was in trouble and in a hurry. Fast and gracious. Sean at Verizon Belmont Shore is the best!

This AUTHORIZED RETAIL STORE is a scam. They offer all these promises and say "it'll get taken care of" "don't worry about it." It's 3 months later and they still haven't resolved the issue. They have the nerve to tell me I'm supposed to pay AT&T and they'll reimburse me the 800$ they owe me for paying off my phone with them as a promotion for switching carriers. 3 months later and they haven't resolved this so called issue. WHATS THE ISSUE!? Yall said you were gonna pay off my phone , and lied ??? For what a sale? SCAM SCAM SCAM SCAM SCAMMERS ! No one ever returns my damn calls either . They say they'll call back DANIEL. Haven't heard from you. Liars all of them. The manager wouldn't even come out to speak to me directly. Guess customers with issues aren't worth his time . read more

Worst company on earth. No help, just a circle of frustration, overcharging, by outs, messing up a simple account and can't get one person that doesn't just go around in a circle of frustrating incompetence. I canceled my account and they still are charging me when they said it's all closed and no response or help. A total nightmare, dishonest and illegal and incompetent. read more

the customer service is very good. They are polite, and informative and their intentions are good. THAT SAID They told me I would get gift cert for the 3 phone lines I opened because I was switching from AT&T as well as a verizon promo that gave me $1000 credit per trade in I gave them discounting your bill over 3 years. After 5 weeks I got my new bill. I only got one $1000 discount for one phone, the other one was only $500 and zero for the third phone. I ABSOLUTELY was told it was $1000 per phone more than once even them saying yes you can return ANY OLDER Model for $1000. Went in they made phone calls and said they will take care of it. 3 weeks later they told me they corrected the second trade in but can't find the third.....as for the gift certificates they said it takes a minimum of 6-8 weeks. Yesterday I went in to check...no record of third phone, they still hadn't completed the second $1000 back. They said they would call with gift cert update. I did not get call so I went back again today. I was told thely would call as soon as they found out. 15 min ago I get a call from "corporate" I need to fill out seperate paperwork to submit when I bought the phone. NO ONE TOLD ME THAT AT ALL UNTIL TODAY. And guesse what happened now...I bet you already know, the phone call was to tell me that its too late I am beyond the deadline for my gift certificates. Surprise Suprise..... read more

amazing experience. great job Carlos so easy and great service very much appreciated would recommend

We were there Friday and I was helped be a guy named Shawn. He gave excellent service. He was polite, efficient, and he went out of his way to look for ways help us as Verizon customers. When we were leaving, I commented to my husband about how good he was and my husband goes. Oh yeah, I've had him before. He's always like that. read more

I had a pretty terrible experience here, and later learned they are a third party retailer and not Verizon corporate. If you're set on Verizon, at least go to the bellflower store or any another corporate location. read more

Horrible service. This isn't a real Verizon store so they will lie and tell you anything to buy a phone. When something goes wrong they pull out the terms of service and want to charge you all kinda crazy fees. You ask to buy one phone and they only have the most expensive one in stock. BEWARE WATCH YOUR BILLS!!! read more

I worked with Sal yesterday. He was so helpful and very knowledgeable. If you visit this location, I'd definitely wait to work with him or an associate he recommends. I went back today and spoke with Mariel. She was not knowledgeable, but very nice. It'd be worth it to wait and work with someone more knowledgeable. 10/10 work with Sal and you'll have a great experience and get all the help you need. read more

misha at the Verizon store did amazing and would recommend this store to anyone. he took his time to help me.