I walked into Elit tile today to purchase tile for a bathroom remodel. I am writing this review in hopes that the owner sees this. Never in all of my shopping experiences have I encountered such a rude salesperson. Unfortunately, I did not get her name. She wears glasses and believe she is Latina. I typically do not describe people by their ethnicity, so my apologies. I was walking around the store for a while and one of the other employees who was on break asked if I needed help? I said yes, it was Only until then that she decided to get up and help me. Everything I asked, she just seemed bothered by. Lady if you don't like your job, just leave. If your having a bad day, I get it but don't take it out on someone that is trying to support a small business. I love Elit tile and actually follow them on Instagram. It's unfortunate that one bad experience has soured my future endeavors with your company. P.s. it's been several days since I wrote this review and no contact has been made from the owner. Consumers they don't care. Take your business elsewhere. read more

My favorite go to tile spot. They always have what I need/want. If they don't they quickly order it and two days later it's ready.

Walked in today, took a look around and asked an old Korean lady in the front for assistance. Without any eye contact, she pointed at some guy with dark sunglasses that was standing right next to me. Who works with dark sunglasses? Most likely high. Then I ask the guy if he heard my question cause obviously he's not all there mentally. He replied that he heard me but too busy. Was looking for marble for 1800sq ft space. You guys just lost $$$$. Never returning or recommending this place. read more

They have a large selection of backsplash and floor tiles. I found exactly what I wanted as a sample hanging with all of the backsplash samples, but then the employee told me it was only for a patio floor! It shouldn't have been hanging with the backsplash section. I was disappointed that I couldn't get it. I ended up getting a matte gray subway tile, and it seemed they only had two choices and both were long pieces, not the small, traditional size subway tiles. I installed one of them but I wish they had more choices for matte. Everything seemed to be shiny or glass. Overall, though, I had a good experience here and the employees were knowledgeable. read more

I rarely review a business but my experience should be noted. I am in the design business. I am constantly sourcing materials for projects. I noticed that Elit Tile had moved to Pico from LaBrea. That along with an interesting tile in the storefront window had me stop for an inquiry. I asked assistance from a salesperson, who truth be told, should find another line of work. He was so uninterested in helping me. Blatantly rude and off putting. I will never ever step foot into that store again. Fortunately there is much to be had in this great city, with building material selections galore. You would think that with all the Los Angeles competition, any drop of effort and respect would be in order. read more

Elit tile was great and Maria is awesome!! She helped us with selections and is very knowledgeable. She made sure we had everything we needed in a timely way and followed up to make sure. I highly recommend Maria and Elit Tile! read more

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Everyone at Elit Tile was great. So helpful. Highly recommended. Especially Maria. Not only did she recommend a guy who did a beautiful job on my kitchen counter, but I was able to return the in-stock tile I bought when the tile guy suggested something else. This was a great experience. Thank you, Elit Tile. Thanks, thanks, thanks. read more

I'm so glad I found this store. I ordered tile here for my bathroom and kitchen remodel and had a great experience. Michel was super awesome with helping me order and I will definitely be recommending this store to my clients and friends. read more

I love this place! Helpful staff, tons of options. We wish we came here for our entire renovation. Mike is super sweet and helpful!

I agree with those folks who complained about the customer service. But sometimes if you really want service you need to be assertive with them and then they will help you. However, they have a new person named MICHAEL and he has great customer service skills. He is courteous and helpful and always doing his job with a smile. Thank you Michael. read more

Great experience even when I needed more of different pieces. Maria could not have been more helpful and efficient. Many thanks! Peggy read more

My "go-to" tile place for all my renovations, Great selection, great prices and an amazing attentive staff who go above and beyond! Maria at Elit is amazing and she is a rock star who knows her stuff about tiles!!! read more

Worst customer service My husband and I went to check out the prefabricated granite and quartz for countertops. They had some outside in the parking lot so we looked around a little. Walked in and went to the front counter to ask for assistance. I asked The guy with the dark glasses which prefab countertops did he have in stock. He responded with, " didn't you just see it outside?" Ummm ok... I thought maybe you had more samples and maybe assist with pricing?. Then he said follow me. I thought he was going to Walk with me outside through the back of the store. He walked so fast I couldn't find him. I had to keep yelling hello. The idiot would answer over here, instead of walking back to look for me to walk to the samples. I got frustrated so went back to the front desk and Maria walked with me to where the samples on the wall were. The guy with the dark glasses said oh well that's fine with me. And walked back to sit down and browse the internet. Maria was ok, seemed like she just wanted to go back and sit with the rest do the workers and talk about what they did over the weekend. Whatever! I will definitely never, ever come back. The owners also seem like they don't care at all. read more

great collection of wonderfully styled and quality tiles. Jinah has great eyes for design with different materials. She knows how to create project and helped me chose all tiles. She is extremely busy but also extremely professional. Don't hesitate to meet her but need to wait until your turn. Nice staff I will definitely use them again! read more

I purchased tile from Elit tile for 5 bathrooms. I felt overwhelmed with so many choices. Maria was so helpful and patient with me. She is amazing! She took time to help me coordinate shower, bath and floor tile. The selection was great and I am so happy with my bathrooms. When I needed more tile I contacted Maria and she quickly ordered it for me. The selection and customer service at Elit was outstanding. I highly recommend Elit! read more

I've been buying tile now from Elit for about 18 months now. I love the selection. I love the effort they put in to finding things for us. When we send them a mood board, they locate and hold the tiles for us. They make our shopping incredibly efficient. And today they saved our bacon! Jinah sourced tile for us in the one distributor open on a Saturday to get exactly what we needed so we did not lose a week. Thank you!!! read more

If you need to get home improvement and you want comparable prices, this is your one stop shop. You get great customer service, competitive prices, knowledgable professionals and all in one place. And best of all, this in all done in a timely manner. I love it! I would definitely recommend to my friends and family :)!! read more

I have a suggestion! If you don't want to help your customers then maybe you should put prices on your merchandise so your employees won't be bothered. In a basically empty store, I went up to the counter for help, 4 people staring at their computers, no one looked up or acknowledged me until I finally asked for help. Then they still didn't look up, they just looked at each other as if to say "you have to do it". The Asian lady ended up pricing four things for me before she went and sat back down. When I asked her for one more price quote she didn't bother to look the price up, she said oh that's going to be at least $12 per square foot.(which she knew was twice my budget) This is the one tile I had priced else where for eight dollars a square foot so I assume she was just trying to get rid of me. Shitty service, shitty attitudes. read more

THIS IS A GREAT PLACE FOR PICKING UP SOME LOOSE TILES. Minimum are 8 tiles. This is one of the few tile stores that actually have on cite tiles to view. Most stores have books only & one must choose from the book. Some unique colors. And talavera tiles as well. William the store manager is most helpful. And Jessie will walk you to the car with your tiles. I like this place. Fair Prices with Great Selection. read more

I work for one of the biggest construction company as a senior manager, I used to buy material from many tile companies, until I met Dante Hernandez, his knowledge of tile, stone, granite, and everything around it is unmatched. I can show him a tile from clients floor and 99% he will be able to give me the name etc. I never have to wait for orders that are in stock, and prices, are unmatchable, although even if his price would have been higher I still will buy from Dante. Where ever he goes I go, amazing service. read more

International Tile gets an A+++ in my book. They did an awesome job. I compared their prices with other storesand they were the lowest by far. They pay attention to all customer needs and are very friendly. I have 2 kitchens that was needed a complete gutting and redo and a very cool guy named William explained everything from the demo to bringing in granite and cabinets, installing them, installing appliances, and putting the final finishing touches on there. I came in for the tile portion of the job and he spent almost an hour explaining everything and was very knowledgeable. Very cool dood. I was surprised how fast they were able to get in the merchandise I ordered. They have a wide selection of everything from granites, cheap and expensive tiles as well as the material good you need. They brought my stone age kitchen up to date with the modern world with all the amenities of granite, stainless steel appliances, andItalian tile. They offer a fast, friendly service, at the lowest price possible. I will definitely use them again =) read more

This company is one of the most elite and established tile store that I have seen in a long time. Great selection, prices and customer service. read more

This place is superb! Fantastic selection and great prices. I was helped by Maria and I can't say enough great things about her service. She was very upfront, had great suggestions, and truly cared about making sure I was happy as a customer (even if that meant finding what I wanted somewhere else). Luckily for me, Maria had the flooring tile I was looking for (red quarry) and was able to provide it at a better price than several local competitors that I had researched. I needed the tile in a hurry, and Maria was able to get my order to me in just a few days. I'm so happy with the results of my new kitchen flooring and can't wait to shop here again when I finally get around to remodeling our bathroom. read more

Elit Tile - Quarry tile from Elit Tile for our kitchen floor - Building Supplies Near Me - Los Angeles, California

I had a great experience here. Everything from the excellent customer service provided by Maria, to the wide range of choices and ultimately a great price for the product I ended up with. I highly recommend Elit Tile. read more

Horrible, only come if you have time- time for a headache. Get ready for a 25% exchange or return fee even if it's their fault.

They have everything you need and the service is great. I wish I'd started with them for my remodeling project. Ask for Mike

Let me tell you that Maria is the person to go to. She's a real delight to work with; the few times we were at the store she patiently looked up for the best prices for us and helped my husband during our remodeling project. She was extremely helpful and knowledgeable. She even was able to get some things in from another store at a lower price which saved us money on not only the material, but also on the delivery/pick up. I was able to get everything from one location which was amazingly convenient. If you looking for someone who will sincerely look after your best interest as you get your tiles then make sure to talk to Maria. read more

These guys have everything you need when it comes to tile floors and backsplashes. Better pricing than Home Depot and Lowes.

The best service and the best people I ever worked with honest and wonderful pricing!!!! Thank you so much for everything and wonderful quality! Thank you Michael and Maria , you guys are 10 star read more

Maria provided excellent service and followed up with emails on a timely basis. We are very happy with the quality of the tiles we used to remodel our bathroom. read more

We found the selection so amazing and the salesperson was patient, gracious and extremely helpful in guiding us! We were thrilled with our experience, especially after checking out some of the other supposedly discount tile places on Venice! Elit had better prices and more of a range of styles available. read more

We had a great experience at Elit Tile. We wasted time at so many tile places where the sales staff ignores you or takes forever to get a price. Thankfully we happened upon this store through Google Maps. The showroom is huge and they carry so many different styles of brands of tiles, countertops, and supplies. The sales people are extremely friendly, knowledgeable, and helpful. Ellen called a vendor right in front of us and negotiated the best price she could get. She really fought for us. She was awesome! Our tiles arrived days later. They were also very timely in replying to emails. They may be a bit on the pricey side, but they have a unique collection of brands, great customer service, and no headaches for the customer so it's worth it to me. read more

Elite tile is my favorite place to purchase tile the staff is very helpful. They have helped me over the years in picking out unique tile that fit the decor in several properties and projects. Maria is amazing and always gets me a good deal. read more

I'll begin with something positive. The salesperson who assisted is seems like a very nice guy. He was attentive and helpful. His courteous demeanor is the only reason I'm giving them the courtesy of two stars instead of the one star they truly deserve. Ok... Now with that said, allow me to tell you about the scammy like business they run. We placed our order with the salesperson, it was pretty simple. A couple of boxes of square tiles. And some additional bullnose ones. Easy breezy, right? Wrong. When the tiles arrived (we had to wait about 2 or 3 business days for them to come in), we get a call from the salesperson saying that he accidentally ordered hexagonal tiles (whaaa??) and we'd have to wait again for our square tiles to come in. And oh yeah, the price we paid was for the hexagonal tiles, which incidentally cost less than square ones. So we'd have to pay the difference when we picked them up. Because of the obvious inconvenience (we had to push our labor back a couple of days while we waited for the correct tiles), they said they'd give us a discount of 33 1/3% (yes, thirty three and a third ). We still had a balance of $30 or so to pay, which we did, upon pick-up. We ordered two more decorative tiles in the meantime. Then we get another call from the salesperson saying that "they had 'old' pricing in their computer and had undercharged us for the original tiles and we owed a balance of $70." What...? How does that...? Who does that?? Of course, we were not having it. At this point, it's the principle of the matter. Then the salesperson calls us back and says he'll take $20 bucks out of his own paycheck and knock our balance down to $50. No, please keep your twenty bucks. What's to stop them from doing this to every customer? "Oh, we charged you incorrectly... You owe us $100. $200...$1500." Nah son. That's janky business and you know it. Don't bother with this place. I'd advise you to go across the street to Lowe's. Or Home Depot. Or anywhere else. Find what you need on the interwebs, even. These folk at International Tile must be related to Parker Brothers. They play too much. read more

Jhina is so amazing to work with! She is the most efficient and wonderful person I have worked with in my bathroom remodel. She is constantly busy with helping all her customers, but she remembers your name, face, and style. She calls and texts you back with answers to all your questions, and knows all of her inventory so well. You can tell her the style you are looking for, and she quickly pulls all the tiles that fit the range. I went to the store so many times, and each time I took home different samples over the course of 2 months. She was friendly and patient with me throughout all my visits and constantly changing my ideas. When I placed my order, I was told it would take 2 weeks. The tiles arrived in less than a week. Amazing service! I will definately come back here for my remodel needs! read more

This place is my go to place for tiles! They have the best selection and prices. Will, Ellen, and the staff are always helpful and courteous. Thank you INTERNATIONAL TILE!!!!! read more

Worst customer service ever experienced. Apparently people wrote a bad review here also had a bad customer service with the same person.. never going to come back here. read more

I've probably searched 50% of the many tile stores in LA, the Valley and Pasadena for previous projects. I stopped here for my current project and instantly regretted those wasted hours. Easy viewing, great selection and helpful staff, especially Jun. read more

Maria is very helpful and on top of her game. She was attentive, despite being very busy. She regularly followed up on the items we ordered, was helpful in making design selections, and overall very accommodating. Prices were also in line with other stores, even slightly less for the same material. Will definitely go back! read more

If you are looking for a large selection of tile or stone, this is the place to go. I've purchased tile from their other location on Sherman Way which is also a great but you can't beat the personal attention here at the Pico location. Went there with my grandson yesterday trying to figure out what style, color and size material would look good for his fireplace and floors. Luckily, Ann was at the desk to help us find exactly what he was looking for in just minutes. When asked, Ann would offer her opinion and immediately find several different styles and textures that came together for a very high end look at extremely competitive pricing. She ordered samples for us and gave us a list of pricing for the different sizes the tiles came in and will contact us in a couple days when this samples come in. Thanks to Ann, our shopping trip was fun and completed in a very short time. read more