I had an absolutely fantastic experience at Napleton Acura! From start to finish, everything was…read moreseamless and welcoming. A huge shoutout to Wilson Quiñones--he was incredible to work with. He was knowledgeable, patient, and made the entire process feel easy and stress-free. You can tell he genuinely cares about his customers and goes above and beyond to make sure you're taken care of. I also have to mention Megan from the BDC department. Her cute video reminder about my appointment was such a nice, personal touch--it really stood out and made me feel valued even before I walked through the door. And I absolutely love my new 2026 Acura ADX--it's everything I wanted and more! Overall, top-tier customer service and a great team. Highly recommend Napleton Acura to anyone looking for a smooth and enjoyable car-buying experience!

Very Disappointed I…read morepurchased a truck from this dealership four years ago, and unfortunately it has spent about three of those four years in the repair shop. From the beginning, the vehicle had ongoing mechanical problems that have resulted in major repairs, countless inconveniences, and a tremendous amount of stress. What makes the situation even more frustrating is that I was sold a warranty that did not cover the repairs the truck ultimately needed. It feels like the dealership knew the vehicle had serious issues and placed me in a warranty plan that offered little to no protection for the problems the truck was experiencing. As a single mother, I depend on my vehicle not only for transportation for my child but also to earn a living. The constant breakdowns and repairs have made it extremely difficult to work, keep up with my responsibilities, and provide stability for my family. Despite making payments, I am now stuck with a truck that requires major repairs and is worth far less than what I still owe on it. I expected a reliable vehicle and honest guidance when making such an important purchase, but my experience has been incredibly disappointing. I would not recommend this dealership based on my experience. Buyers should thoroughly research both the vehicle and any warranty coverage before signing a contract.

From the start the team at Elmhurst BMW were responsive and catering. Michael Banach, my sales…read moreexecutive was amazing. Before even getting to the dealership he was very responsive to my texts and questions...even during his day off. When I arrived at the dealership to see the car it was cleaned and ready for the test drive. He took time to explain every detail...talked over options and was very accommodating to my situation. The whole team was very flexible and understanding. They gave us the weekend to make our final decision. When we went to pick up the car it was cleaned again...spotless, inside and out. The genius (Mariella) spend whatever time needed to walk through the cars feature and systems. The finance manager Devin was equally great...got us in an out very quickly. Very pleasant experience with this dealership...Michael is great!

Recently purchased wheel emblems from BMW of Elmhurst and waited about a week for shipping. When…read morethe order arrived, only one emblem was included, despite the product listing clearly showing four emblems. The listing was extremely misleading. What I received did not appear new, came with no original packaging, and looked like it had been torn off from another surface. This is not what I expect when ordering parts from an authorized BMW dealership. Buyer beware.

Jacob did a great job helping us locate the perfect vehicle and working with us on our budget…read more Greatly recommend!

This review is based solely off of the pricing regarding my experience at Honda on Grand. I needed…read moremy 2017 Civics rear brake pads, rear rotors, and brake fluid flushed/replaced. The total cost was $963.83. This price feels very. $699.03 for parts/labor on brake pads/rotors and $199.95 to replace and flush brake fluid. DOT 3, the fluid used for the braking system, is roughly $12 a bottle and filters are $8. I was charged $199.95 for parts/labor. Flushing the brake lines, refilling it and bleeding them is a simple job and has no business being priced like this. Ridiculous. Brake pads and rotors. Charged $128.60 PER DISK. OEM on Hondas website is $88.58. So that's about a 30% markup. You get the picture. I am being overcharged. Unfortunately, the labor price seems consistent with normal dealership chicanery, albeit still too expensive for the service. A full brake pad and rotor service would make this current labor price make sense; however, it was only the rear of the car. Labor is $230/hr. I would not recommend going here due to pricing. I would like to see at least a third of the cost refunded.

I just bought a New Kia Telluride last Friday, and I want to say that I'm more than happy with all…read morethe staff at Napleton Kia of Elmurst who helped me with the purchase of my vehicle.  Jose in sales was very helpful from start to finish, and Marco in financing answered all the questions that I had. The managers are professional and always making sure that we, as customers received good service and attention.  I'm recommending this dealer to friends and family 10/10.

I only come here when my car has a recall…read more This is my 2/3 time going to this location. I tried scheduling online, but it kept giving an error that there were no appointments. I had to call to schedule. The person I scheduled with said that I would need to leave my car for the whole day, but they offered a shuttle service if I lived within 10 miles. 3 days later, when I came for my appointment, the mechanic said that they no longer offer the shuttle service. I would have to wait 3-4 hours in a room playing Dr. Phil, or find a ride. I had to take an Uber home. If they didn't lie to me on the phone, I would've scheduled on a day where I would have a ride home. There is clearly a miscommunication in this dealership, and the website clearly hasn't been updated in weeks. The website still offers shuttles when trying to schedule for service. Total waste of time and money!

I just bought a New Kia Telluride last Friday, and I want to say that I'm more than happy with all…read morethe staff at Napleton Kia of Elmurst who helped me with the purchase of my vehicle. Jose in sales was very helpful from start to finish, and Marco in financing answered all the questions that I had. The managers are professional and always making sure that we, as customers received good service and attention. I'm recommending this dealer to friends and family 10/10.

Edit: It looks like Marta went ahead and deleted my review on google or made it private after…read morefailing to reach out to me after multiple attempts at reaching out to her. There has been no resolution and I would never recommend this dealership to anyone. I made an appointment to test drive a car. After sitting down with the sales agent, he asked if my husband would be joining us. So condescending right off the bat. Do you ask solo male clients if their wife is coming? I test drove the car , and other than this comment all was well. I was not ready to purchase today as I am testing a few models and want to be informed. I told the salesman this and that I would be in touch. He then told me I could take the car home tonight and come back with payment on Monday. I said"so I can try out the car? Would I be signing any paperwork?" He said, "yes you'd be signing all the paperwork." I said, "I'm not doing that". As I rose to leave, he stopped me and said he wanted to give me his card. I waited, and he came back with his boss who also tried to get me to sign paperwork tonight. The boss guy also inferred that taking out a loan when you are not sure that your first loan was paid off would be a perfectly reasonable and same thing to do. This is predatory. Would I have been taken seriously if I had my husband with me? Maybe? But I'm paying for this car so he's not a required participant in the sales aspect. I'm sure you'll find someone else to buy that car, boys. I will never be coming back.AFTER THIS, I had an appointment at Napleton Valley Hyundai and the difference was night and day. Helpful, no pressure. So it's just these guys, not the whole Napleton group.

Great experience at Wilkins Hyundai. If you are considering Hyundai in your car search, this is a…read moregreat dealership to visit. Our salesman was Patrick Thilberg. Very knowledgeable and excellent at communication. If you decide to visit, ask for Pat. You won't be disappointed!

I would avoid dealing with Kevin Martinez from service and his service manager…read more Very poor customer service. My problem was side glass panel was getting water in, they quoted to replace it for $1500, I went to a local shop and problem was just loose nuts, they tightened them up and all good, for 50$. Ripoff!!

Whoever the Parts guy (@ 1:30pm 3/23/26) that was attending the counter... Top notch, friendly…read moreservice. Thanks again.

First of all, I only have myself to blame. 63 year-old woman and I did not realize that unless your…read morecar is under warranty, you never, NEVER bring it to a dealer for repairs because you will get ripped off. I naïvely thought I could trust this place because it's where I bought my Jeep in 2018. I brought it in and was very specific that there were TWO issues that needed to be repaired. They told me it would cost $225 for EACH issue they were looking at. At that point, I should've picked up my car and brought it somewhere else but once again, I trusted that at least my car would be repaired. So right off the bat no matter what was wrong with my car. I would be paying $450 for them even to look at the car . My first issue was that there was no heat. They called me and claimed that I had a dirty cabin filter. Could not have possible because I religiously take my car to Valvoline and Valvoline makes their money changing filters. Mine happens to be one they always have in stock. Service guy claimed this was the case and why my heat was not working. They replaced this filter and of course the heat still did not work. They then gave me a quote of almost $3500 to fix my heater which I declined. Then told me I had a whole bunch of small lightbulbs that were out. In the phone conversation, I told them I was not concerned about the lights. But they fixed the lights anyway and charged me. My fault again. I probably should have screamed "NO! DO NOT FIX THE LIGHTS!!" Then they claimed the wheel bearing on the front of my car were so bad that the car was "too dangerous to drive." Again I told them I had not heard anything. Recently had new wheels (not tires.. WHEELS) placed on my car at Firestone and Firestone told me this is something they would have seen. But again I was naïve so I told them to go ahead. The 2nd issue was a bad transfer case. They told me they were unable to duplicate the problem with the transfer case. I begged them to please take my car on a short drive so that they could diagnose.. it was the main reason I brought my car in and WOULD have been covered by my extended warranty. This issue had already been diagnosed by a Jeep dealer near my house but silly me thought bringing it to the dealer where I bought the car would be a better idea. I do not believe they even tried. Because the second I got back into the car, I could hear the same loud roaring sound. I picked up the car and I drive out of there after paying over $900. I still do not have heat and I still have a bad transfer case. I finally followed my son-in-law's advice and shopped around, and I am sick to my stomach because all of the local mechanics would have charged me less than HALF of what they charged to fix the so-called broken wheel bearings..And all of them quoted a third of what this dealership wanted to fix my heat. So disappointed. also, now there is a engine light on in my car that was not on before. And there's a piece of metal hanging down from underneath that was not like that before. I'm so disgusted with this place and I don't even want to try to fight them. They got me coming and going. When I'm looking for a new car, I'll be sure to go back to the North Aurora Jeep dealership that was so kind to me in the first place