Robin has been doing my cut and color dating back to the days when it was a cut and perm (the 80's)! I've never considered another stylist and have followed her over the years from two other salons in Campbell to her independent shop in Willow Glen. Besides being a great stylist, she also specializes in relaxers, corrective color and extensions. She is so passionate about what she does she invented a product called the Mimi that protects your ears during hot styling treatments/hair straightening. read more

I came across Elite Image through groupon and purchased one for a cut and ombre styling. Even though I was a bit hesitant after reading the reviews, I am glad I didn't let that stop me. Ashleigh was simply amazing. She worked slowly and meticulously around my huge head of hair. She didn't rush it and took her time with everything. I'd much rather spend a couple of hours and come out happy than rush through it only to save time. Also, getting an ombre dye is really risky and you need to find the right stylist to do it. My friend had a terrible experience with her hair, it was just two blocks of different colors, brown and blonde. Its supposed to be gradual and I specifically wanted a transition of colors, from darkest to light and thats exactly what I got all cause of Ashleigh. So I can't speak about the other staff members, but I have 100% faith in Ashleigh and her amazing abilities to transform your hair. I am super satisfied and totally in love with my new hair and I think you should definitely give her a chance. She is incredible and I definitely will be going back :) Also a tip for parking, its a bit difficult finding parking since its such a busy street. I tried finding the private lot but it's damn near impossible. So I parked at a CVS nearby, literally like 5 mins away. The lot was huge and tons of parking without any time restraints. read more

They are all about customer service, Margo was prepared and ready for my appointment. And my hair looks amazing!!!! I got color, wash, cut and blow out all for an amazing price. Coming from a family of hair dressors I can honestly say they know how to mix colors. My hair never looked so healthy. :) read more

Elite Image - Hair Salons Near Me - San Jose, California

I purchased a Groupon for a cut, color and style with Margo Hernandez. It was fairly easy to make an appt- just text her and she responds within a few hours or so. I was nervous upon reading all the negative Yelp reviews but since she was pretty responsive, I thought I'd give it a shot. Luckily Margo was able to fit me in on Labor Day and I'm happy with my hair! Given, it was a basic straight haircut and allover dark brown hair dye...nothing too crazy but still, I'm a happy camper. Don't be afraid! I've had some bad hair Groupon experiences and Margo was definitely A-Ok. read more

One star for stylist Margo . Real nice lady but she's not a competent hairstylist. The first tell-tell sign your dealing with someone's whose truly passionate about their career and taking a look at them closely. When your in a service industry, in particular one that requires you to work masterfully with your hands,it be wise IF not almost mandate to not have long fake nails since that will hinder your ability for your hands to achieve their full potential. This women had long distasteful nails. When she washed my hair she could hardly do it right , her effort was meager to say the least. I could do a better job with one hand! I decided just to get a plain trim with no style. I didn't want to run my risk of messing up my mane. It's been proven to me time after time that when it's a hands on art-like service industry a person must have natural nails, for the quality of their work will be compromised. Never coming back to this women again. read more

Review for GROUPON deal with ASHLEIGH RAYMUNDO Please do not even try with this girl. I have been told by her to reschedule my BOOKED appointments with her time after time again! This is after almost 2 months of trying to get an appointment with Ashleigh. I had a booked appointment with her for a Tuesday. Typically, business minded stylists would reconfirm with you to make sure their time isn't wasted. That did not happen so I had to reconfirm with Ashleigh myself and she didn't even have the decency to let me know she works another job and won't be able to take me in at our BOOKED time... Just don't even try. I've reached out to Groupon live chat and they have refunded me with Groupon Bucks. Honestly- better than wasting my time. read more

I bought a groupon for hair color and conditioning with Margo. I tried several times to contact her over phone and finally after weeks she returns my call and I scheduled an appt. I came in with a photo of the shade of brown which I wanted dyed. She says to pick from a bunch of color swatches in the book amongst which one matched closely with the brown I wanted. She suggested that I instead go with a deeper plum color and that she'd make that plum shade look more along the lines of a brown. So, she has at it and roughly conditions my hair. When she dries it, it looks black with a slight plum tint. I asked her what happened to the brown, and she remarks that it is brown. It was black. Blacker than the hair I had walked in with. She continues to argue in a lower voice (so as to not have her customer hear) and finally asks me what she would like me to do. I asked her to fix it. She tells me to come back so she can dye it again but that she can't do it that day. I said ok, that I'd book an appt and she says, 'no, text me and I will book' I text her a few days later and she says the only time she has is the following Saturday which doesn't work for me. I also asked whether it was normal, after two washes, for the deep plum color to run in the tub. She said it was NOT - inadvertently admitting to her sloppy job. I still asked that she fix my hair. She says she will be back in touch to reschedule. Never calls or texts back. After ten washes, my hair color is still running in the tub and has ruined two of my white towels. Highly sloppy, rude and unprofessional! Save your money. read more

All I can say is, see Michael to get your hair done! He is a genius. I usually just leave it up to him. Presto change-o and I get an awesome cut! THANK YOU!!! Parking (in the rear) can be a bit hard though. I ended up parking on the street! And the suite number I believe is 1C...On the ground level, towards the parking lot. read more

I wanted to give 1 start, but I agreed with her that I would give her a better review, so I added one more... I would encourage everyone to ask about the total payment in addition to the groupon prior to getting services, otherwise you might feel shocked to be charge for more. I purchased this groupon deal for haircut, style and all over color package. The positive sides are that Margo was really responsive with texts and we scheduled a time with no problem. When we arrived, she was pleasant to talk to and friendly. My mother looked great after, however, it wasn't what we were asking for. We went there expecting the all over color and hair cut, which were included in the groupon. My mother wanted blond hair color, but she did have thick and black hair to start with. Margo told me that my mother's hair was too hard to achieve the blonde effect, which I could understand. Then Margo showed me some lighter black hair which she said my mom could achieve. Then I asked her if it is possible for my mother to get a blonder hair in one session. She first said that it would be $25 dollar extra to bleach the hair. Then i said it would be fine if she could achieve the blonder hair color effect. Then Margo shaked her head and said it won't be possible. Then I told her we don't want to do the bleach with the $25 bucks anymore. Margo dyed my mother's hair, which turned out to be dark with hint of red, which was very subtle(I mean you get what you paid for, so it was okay for me in the begining). She did not dyed the full head, but just hair above the shoulder(Again, in my head, I just told myself that you got what you paid for). My mom asked Margo to thin out my mom's hair, and I told Margo multiple times, that was my mother's requests. However, she just trimmed the split ends that was it. At the end, she told me that I owe her $30 dollar and tips. I was shock, and it was pretty embrassing because it happened right in front of a group of people. However, I got to advocate for myself, because we didn't ask for extra services beside what was being included in my purchases from groupon. She then said she did add some extra chemicals. When I thought back, she didn't even bleach my mom's hair, where is that extra cost come from? Again, without me agreeing to the extra service s and started to provide it and expecting a payment wouldn't that be kind of unfair? Plus, she said it was $25 dollar, but later on she told me that I owe her $30. At the end, because I didn't carry enough cash with me and she didn't take credit card, she just told me to give her what I have. So in addition to the groupon payment, I paid $38 dollar extra for the "extra service" and tips. Honestly, this wasn't a pleasant experience for me... read more

I have probably been the most disappointed customer ever! I purchased a Groupon for a Haircut, Style and Over all hair color with Margo. When I tried calling her to get an appointment, she'd never take my call. Based on the other reviews here on yelp, I tried texting her, but never got a response for that either, until I sent her a follow-up text a couple of days later. She responded back with an appointment date and time. Finally I arrive at the Salon at the appointment time, to only find the place locked. I knock and peep through the glass like an idiot, and there was no response. Finally I call Margo to find out what the deal was, and as usual, there was no answer. I texted her, and responded back saying she wont be able to make it!! And finally I had to sit and talk to the Groupon customer support to return the useless voucher! read more

Can I just say, my wedding hair came out AWESOME. I wanted my veil in all night, and that sucker didn't budge! I brought in a photo of what I was looking for, and they matched it perfectly. Robin and Desire did such a great job - and was so much fun getting ready with. Thanks!! read more

Robin did a fantastic job on my hair . She dyed, highlighted and styled it. This is the first time I can actually say I LOVE IT!!! I will be going back to see Robin from now on. Thanks Robin for the fantastic hair. read more

I purchased a groupon for Margo at Elite Image. I first called her, left a message. Didn't hear back from her for days. Finally, I texted her. She responded right away with an appt date and time. I agreed. The night BEFORE the appt at 7pm, she TEXTS me saying that she wasn't feeling well and that 9am is too early for her to get up because it's too cold . (my appt was scheduled for 9am) WHAT?? How unprofessional is that?? Seriously? She's a flake and super unprofessional. Don't buy the groupon. Good luck if you did. read more

She is super flakey and cancels all the time, I made appointments twice and she canceled on me because she running late, even though the appointment was early in the morning and I had to drive 30 minutes to get to her place. And she wasn't nice about it either. read more

Margo Hernandez is a scam artist. I gifted a Groupon to my daughter to get her hair done for the holidays. She called to make the appointment and told her what she wanted done: full color in gray. Margo scheduled the appointment without any issue. My daughter arrived on time and was made to wait 45 minutes only to be told by Margo that she did not have any supplies for a full color. She then made excuses and sent my daughter to another stylist who wanted $250 for the same service. Margo is a perpetrator of a bait and switch scam and deserves to be prosecuted. Look up her license with the State Board of Cosmetology and see for yourself. read more

This is my first time coming to Elite Image to try out the new place with a groupon deal that I purchased to have hair cut and balayage with Ashleigh Ramundo. First of all, I rarely go online to write a review but I feel this is absolutely necessary to write this review so future clients can save themselves from going through an awful experience like I did. After I purchased the groupon, I tried calling Ashleigh through her phone for two days, leaving numerous messages and even sent her emails just to book an appointment. I finally was able to get a hold of her on the third day by using a different phone to call. She was unfriendly, didn't seem to care and bluntly just told me that she's totally booked and the only spot left she could fit in me is a Thursday at 10 AM (2 weeks from the time I spoke to her). So I was left with almost no choice and agreed to see her on Thursday and had to take time off of work. When I showed up, she did not even had my name on her appointment book. She said she had totally forgotten and then complained that I showed up 10 minutes late, which I had called prior to let her know that I was stuck in an unexpected traffic and also had to search for parking. Even if I showed up on time at 10, she is currently with another customer which she double booked at the same time as mine. She didn't even apologized, then completely ignored me and told me to wait while she was working on someone else's hair. I was under the impression that she will try to squeeze me in and work concurrently with her other client since she asked that wait for her. Then to make things worse, after waiting for her for more than half hour, she then had another stylist come and tell me to reschedule or just ask groupon to refund my money. Never again will I ever want to encounter with Ashleigh as she's so unprofessional, unethical with her work ethnics, and irresponsible with her clients. Be aware and don't waste your time with this girl. You will feel exhausted just trying to chase after her just to book an appointment. This is absolutely absurd when you have to pay money out of your pocket and have to encounter such rude attitude and uncaring character like Ashleigh. She doesn't even deserve 1 star. read more

This review is for Margo, a groupon I decided to try. I got an appt with her for a roots touch up (partial gray) and a cut. Appt was at 9am, when having my hair washed on the very uncomfortable sink, I had to support my head up the entire time which caused a sever neck pain for days. While having my hair washed, her next appt walked in, she had me laying on the chair while my hair was still soaked, then she went to attend her next appt - washed hair and had the poor girl sat in a heater to dry while she came back to cut my hair I had a picture of my old hair style to show Margo and explained to her how I wanted my hair to look, the end result of that is - she randomly chopped my hair, not only there was no layer in my hair she gave me a hair cut that looked like a defective broom stick !! And the color she put on was way to dark! I told her ahead of time the color I always used and she apparently had no intention to acknowledge me. Be aware is this hair stylist, not only she has no work ethics she has no skills. Not exactly sure how she has a business license to allow her ruining people's hair. Stay away !! read more

This review is for the stylist Ashleigh Ramundo. I usually do not post reviews on services I have never received, however I would like people who have purchased the Groupon for services she is impossible to get a hold of! I have left voice messages and send 3 emails over the last 2 weeks. I don't have time to keep attempting to make appointment and will request my money back from Groupon. Why advertise services when you clearly don't have the time to follow through? read more

The people are very rude... Initially to book the appointment I made at least 10 calls and finally i got an appointment. When i reached there for my haircut Margo was had already left for the day. Please don't waste your time to go this salon. I asked if someone else can help me and they just refused. I wish I could give them 0 stars. read more

I made an appointment with Margo to get a hair cut and oil treatment, which I brought through Groupon. EXTREMELY DISAPPOINTED because she texted me an hour before to cancel. AN HOUR? Seriously?? She said that she's been sick for the past week which is why she canceled, but I live very far and was already on the road. She could have either canceled the night before or WARNED ME that she might cancel due to her sickness. The staff were not accommodating what so ever. The same thing happened to my friend who also purchased a Groupon. Well, my Groupon was wasted and I also never got a hair cut. I would give it zero stars if I could! read more

Margo was fabulous as ever... i started with her a year and a half back with a groupon and the association still continues. She is a veteran in this business. When it comes to hair regime i trust her as she knows the exact way to treat your hair. My sister flew in from Dubai and I took her to Margo and now even she misses her. Dont hesitate in trying her services at all and dont go by the reviews posted. read more

If I could, I'd give zero stars. I just showed up for my appointment and Margo is already running late with another client, but tries to tell me she doesn't have me scheduled. But low and behold when she opens her appointment book, there I am. Her lack of professionalism and poor time management leaves a bad taste in my mouth. Stay away! read more

Go see Michael Lopez for cut color or keratin. Enough said. He is the best in Willow Glen and perhaps the South Bay. He also is very considerate of your time. Love you M-Lo! read more

I have been going to Desirae for about five years and have NEVER been disappointed. She is an AMAZING colorist, precise on her hair cuts, the method she uses for her extensions are FABULOUS and never fall out (the hair they sell can be a bit pricey but it last FOREVER and you can always bring your own hair), and anyway I want my hair styled she is on POINT.. Robin and Micheal are AMAZING as well. I love the vibe in the salon very comfortable and stylish! It use to be located in the back but now it has moved to the front right on lincoln avenue! I have always been completely satisfied and would NEVER go to another salon! read more

Margo did a fab job on my hair !! My hair was very damaged and Margo brought shine and a beautiful color back into my hair . Looking forward to my next appointment !! Salon is adorable and is very comfortable. read more

First let me say if I could rate this a negative zero I would but, As a friend I let Ashleigh do my hair and I tell you I had long beautiful curly hair down past my bra strap she COMPLETELY fried my hair off melted it off she left bleach on my hair for 3 hours! My friends and family think she shouldn't even have a license she was trying to get me super blonde in one day which isn't really possible when you have black hair with box die on it I didn't even ask to be that blonde and after I confronted her about it I haven't hear a word from her since we use to talk everyday now image that. My friend that's a stylist had to chop all my hair off literally to my ears I didn't even want to go back to Ashleigh because I was afraid of what other damage she would do. I just want to post this because I wouldn't wish that on my worst enemy so be careful girl/guys on going there read more

Elite Image - This is what my hair looked like all over - Hair Salons Near Me - San Jose, California

Bought a groupon for Haircut, style, and Moroccan oil treatment and Margo the hairdresser that took care of me was absolutely great! I would go back, she did a great job on my hair and felt nice and healthy after the haircut and treatment. read more

Robin knows hair! She is great with color and cut, but her expertise is with hair extensions. I've got thinning hair and she has given me a wonderful full head of hair. I love my hair now. read more

I went to Robyn for a long time! She was always helping my hair be tame and relaxing it. She's often very busy switching from person to person. And one day she just left the chemicals on for too long and my hair just got FRIED. So I was forced to cut it all off. It's still growing years later, and it took so long. Robyn is a funny and talented lady and I'm sure this was a one time thing so still, check her out! I just know that personally I won't be going to Elite Image again. read more

So I love this place. Ive came here a few times to get my hair done and well theres not much to my hair except a quick buzz, but Robin and her team wash my hair and cut it fast and affordable. I brought my girlfriend over here to get her hair done as well and she loved it. She showed them what she wanted and Robin the owner did a great job. Cant wait to use them again. read more

I just got a deep condition and trim today, but Robin was absolutely darling, and I highly recommend her. When I'm ready to do something more drastic to my long mane, I'll definitely see Robin. :-) read more

I got a groupon, and used two of them, one for my daughter to get the Moroccan oil and cut and one for me, to get my hair colored and cut, and it came out great! Thanks Margo. We had fun.. read more

Robin is the best hair stylist ever! She is very friendly and makes you feel very comfortable while she works her magic. Always a great haircut at a reasonable price. I've been going there for over 2 years now. I'm a customer for life! Thanks Robin! You are the bomb!!! read more

The best! Michael is incredible, I get tons of compliments on my hair, and can't thank him enough for his impeccable craft. Extraordinary color (going from black to blonde is tough) and cuts that fall perfectly round out a fun and relaxing experience. I feel like I'm amongst family everytime I have an appointment. Everyone actually remembers you and cares about how your hair looks! Thanks Michael, Robin, and Desiree! read more

This was not a pleasant experience. I made my appointment with Margo and in that call she was very putout by me asking to make an appointment. She was very negative and I felt that I was an imposition for her. I went to the appointment hopeful and was instantly let down. Rather than greeting me when I arrived she told me to go wait on the bench then when she was ready she waived me over to her. Guess it's to difficult to walk 10 steps to properly greet a new client. After a 30 second evaluation of my hair she starts complaining about how much hair I have and how much work she has to do. After an hour or more listening to every detail of her life I have color (Orange) a cut and somewhat styled hair. Oh and she never once mentioned she is cash ONLY even though yelp and their front desk say credit cards are accepted. Her reasoning is that she only rents the station. My opinion, that's should net be my problem and she should have mentioned that when I made the appointment. Over all a crap show and in Willow Glen I expected so much more. The other stylists seemed very nice and very busy. read more

I had my hair highlighted and cut by Margo and I love my hair!! My Mom recommended Margo to me and I am so happy she did!! The salon is cute too! Thank you Margo!!! read more

I don't think this place even deserves a star. I've had the worst experience ever, at a hair salon. This was my first time here and I had an appointment with MARGO. I wanted a dark brown hair dye with a slight V-shaped hair cut. In result, my hair came out with spots & strands of light brown (which was my original hair color) and the rest of my hair dye color was actually black, not dark brown like I asked. Then, she had to leave for a family emergency. (I felt so bad and I can tell she rushed on my hair, so I just didn't complain). But I stayed and asked someone else name ASHLEIGH if she can fix my hair. She looked at my hair and cut a chunk off of ONE side. Then gave me her card and said for me to book an appointment with her on another day. So I asked her if she can just fix it really quickly since she already made a noticeable dent on one side (it looked so stupid), and she said yeah as long as I stick around a bit.. So I waited for about 10 mins, and I asked her if she is going to charge me full price to just fix my hair into a V-shape, and she said yes it would be full price because all the stylists there work individually.. So then WHY DID SHE CUT A CHUNK OFF OF MY HAIR IN THE FIRST PLACE?! That part pissed me off THE MOST. So I walked out speechless!!!! I did go to another stylist at a different place for her to fix my No-Shaped hair and she did a wonderful job! And only charged me $15 for a new hair cut. I left the hair color how Margo dyed it even though there are patches bc I have already spent so much money today, but at least it didn't look as bad as the hair cut. SMH. read more

Mattie Gordon at Elite Image is as good as it gets. We fell into this salon on Ladies Night in Willow Glen. We spent about an hour gabbing and he was honest in letting us all know what he could do to to make us look "rockin". He enticed us all to come back on Sunday and trust him to give us a new do! I walked in with heavy highlights and and a choppy haircut. I walked out with an ideal haircut and subtle highlights that are perfect for me! He is an artist and has the vision. Check his bio on facebook to read all the celebrities that he has worked with. We are so lucky to have him in Willow Glen! read more

I wish i could give no stars, but the lady who cut my hair did a OK job. I purchased a group on of oil message, wash cut n style , called one week+ in advance to book an appointment. Whoever booked the appointment messed it. instead of thru , in their records it was Friday. The hair dresser requested me if i could cm back on Friday. When i hesitated, she tried to fit me in. Ofcourse which means she was in super hurry and wanted to finish asap. so she skipped the message. shampoo my hair, after which i could see soap debris on my forehead. Cut n style was ok. I do not think i'll ever visit again. read more

Margo is a fantastic colorist and hairstylist, I highly recommend her! Still with this lady and plan to keep her!