Very good Volvo dealership they take care of the customers see Zor for Volvo sales the service department good Thk you

I already reviewed this dealership negatively due to not receiving the key for my wheel locks (which I found out when I got a flat), they never sent the touch up paint, and forgot to give me a charging cord for my plug in hybrid! I'm adding that I did follow up with their customer service as the reply from customer service rep Brianna suggested. Left 2 messages and never heard back. Seemed important to update that there was no follow up. read more

Horrible experience. George was our salesman. Not helpful or useful. Forgot to give us a charge cable for the XC90 plug in. Not at all apologetic when we had to come back! The car was a $70,000 dollar car with only 8,000 miles on it. Now I'm at a tire dealership to fix a flat and the tire key for the bolts is missing along with the bolts that are non locking that should have been in the kit. Also was supposed to send touch up paint and never did. This will make it hard to buy another Volvo because of the lack of interest in customer service. Thank God for Madison WI fields Volvo. I drive an hour just to get service from them because they are miles ahead of Waukesha and light years better than Northfield IL Volvo!! read more

This was a terrible experience. The service advisor, Denise, had zero communication while my car was in for a recall. Recall was not done despite a text message saying my car was done. The service manager follows up with zero solutions on how to fix the problem his employee caused. Meanwhile, I have wasted several hours of my life and still have a recall on my car. read more

Bought a new car and it was a good experience. Post purchase servicing was a different experience. Unfortunately some of their service advisors need interpersonal training and are just plain rude. I spoke to the general manager and nothing changed. Took my car to Orloff Volvo in Chicago and had a very positive experience. I do not recommend Field's Volvo for service. read more

Fields is the best dealership in the Northshore by far-- It's Volvo arm is especially friendly and knowledgable. In particular, our salesperson Roger has now helped us get into two Volvo's. He's legendary at Volvo, having worked there for many years, he's seen the brand evolve. He approaches things fairly, and doesn't play games like many other dealerships. We'll definitely be with Fields Volvo for a long time! read more

My wife and I just walked around the showroom, lot and showroom again. There were 7 employees inside--not one greeted us, offered any help or support. We were planning to buy a car today. I wouldn't come back here if they were giving me a car. read more

Great experience in buying a car. Worked with George, he was fantastic. Also working with the financing/service department after the sale of the car was quick efficient and pleasant read more

The Best part of this business and the reason why not only we owe Volvos but we bring them here, has a name David Ritter! He's thé nicest, kindest while remaining the most professional person that I have encountered at any Volvo dealership. As we have always said, at the end of the day we make business with people not big corporations. As for fields Volvo they are great like all the Volvo dealerships that we've been. What makes the difference is the incredible customer service and the personal approach that we have encountered here. If you want to have not a service but a wonderful experience and you own a Volvo do not hesitate to go to Fields Volvo in Northfield and ask for David Ritter. You will not be disappointed. read more

I've been shopping around for cars and have the Volvo XC40 in my top 2 options, so I've been here a few times to test drive it. I've been working with Mike Kocielski, who is extremely personable and not at all pushy. He's been very helpful in giving me the information I've requested and setting up test drive opportunities for me. I've also met and emailed with Pat, the general manager, and she's been great as well. The reception desk staff have been very nice as well. All around, good vibes at this place. I have no qualms about buying a vehicle here, if I decide that the Volvo is the right car for me (I'm a little overanalytical in my decision-making process, so I haven't made a final decision yet as to what make will be the winner). read more

It was a good dealership, but since the salesman that my mom bought the car from wasn't in that day, they had no idea what my mom was talking about relating to the new car she was picking up that day. It took them about 5 different workers from all different departments for them to get things figured out, which shouldn't take that long when my mom called ahead of time to pick the car up. The guy who explained the car to my mom did a good job but did not look at all the features leaving me to drive the car with the km/h on instead of the mph feature. Luckily, a more experienced salesman knew how to change that feature within minutes. I just wish we could have been treated with a little more empathy and care especially since we just bought a car and were just there to pick it up and drive it back home. Last note, they did have snacks and drinks which somewhat made up for the lackluster performance on their Volvo dealership. read more

Fields Volvo Cars Northfield - Car Dealers Near Me - Northfield, Illinois

I was in to get a new vehicle and was taken care of by Mike P. He was excellent, very patient and helpful. Highly recommend working with him and the dealership. Arnie helped with the car setup and overview which was extremely helpful. Never once did I feel rushed. Would work with them again ! read more

Classic trashy dealership. Tells you they have a car only To tell you they actually don't have it after you drive an hour to see it. read more

Well.... this has a lot to do with the recent car shortage, but regardless I will have to ding them on their recent service. I purchased the XC90 about a year ago at another dealership (since Fields simply didn't have the inventory). HOWEVER, since I bought it, i have spent over $1k on accessories at Fields, had all my service done there and previously bought 2 vehicles from Fields group (a Land Rover and Infiniti)... but now they won't give me a loaner (car is on warranty) and were quite rude about it. This can be taken as a criticism of Volvo overall (in a way)... if you want to be treated as a luxury car manufacturer, stop acting like you sell Kias, Toyotas and Fords. At least those brands don't have insane repair bills. read more

Had a great experience here. Compared to how the sh!t-show of Fields BMW is ran, this place is incredible. Super friendly and knowledgeable staff. read more

I don't know why I've kept going back to this place, but today proved enough. So I've owned three Volvos and each had been either purchased, serviced or bought parts from Fields. Thousands of dollars over 15 to 20 years in service/parts alone. Today, my wiper fluid wasn't making it to the windshield, so I had to make the purchase of what is probably a $.00005 part to manufacture and paid $17 to get the fluid to work properly. Stupid engineering from Volvo, but that's another story. That, however, is not the reason for this post. As I quickly installed the part, I asked the porter how long for a wash. He advised about 15 mins. I agreed and he took the car while I perused the lot for a new/used Volvo. A few minutes later, David, the service counter employee approached me and said that since I didn't buy this car from them, he couldn't wash it. I told him I've purchased/serviced three cars there which didn't interest him as he didn't bother asking my name to check. He said he looked up the VIN (he actually took time to do this) and didn't find a record. I guess their parts and service computers don't talk to each other. As I drove to my local hand car wash (and am writing this post from there), I though about my poor service experience from an employee working in the service area that clearly doesn't know customer service. Although it's been a long and often over priced run with Fields, I'll take my business to a place that values customers when they take the time to know them and their value. read more

Nope nope nope. Didn't start out well w svc ! All I had was a simple ?? I called them around noon. I showed up @ three. Well my Volvo isnundwr warranty so what's the problem ??? All I got was attitude like all """the tech s are starting to close up. ""Well I called and they said come on in. Yup. read more

I recently moved here from NYC. My 2013 S60 needed an oil change. I called Fields Volvo and immediately felt like a VIP. Denise was patient, professional and courteous. She advised me of a recall and offered me a loaner so that I could get to work. I made an appointment. When I arrived for the appointment Denise was out and Dave stepped up and took the baton. Extremely nice, patient and professional. They took care of my car and thanked me. I highly recommend Fields Volvo. The customer service is SUPERIOR. read more

I stopped by in May 2019 shopping for a new car. It was a Saturday and they seemed very short staffed. I was with my father and I asked to test drive an XC90 T6 and a T8. It took them a while to accommodate us. We walked around the showroom for a while before someone spoke to us. We were eventually set up with some sort of product specialist. Neither Julio Cisneros or Zoar Avni, the two people I worked with previously, were working there anymore. We were never introduced to a salesman, and whoever Janki Patel is is not very responsive. I eventually reached out to a salesman I read positive reviews about over Facebook named Jimmy Hanson. Fields refused to match any trade-in offers and their lease proposal on the T8 was really high. The money factor was marked up and the sale price was too high--way too high for a car that has been sitting on their lot for more than 252 days as of the writing of this review (June 2019). I ended up leasing a 2019 Audi Q8 Premium Plus. It's not an alternative fuel vehicle (which is what I wanted), but it is a really cool car with a lot of technology. I was able to negotiate a great deal on it. In summary, Fields' communication is lackluster. I receive form emails from someone named Ronald Oliva 1-2 times per month promoting their inventory. I've been assigned multiple salespeople at their dealership and none really follow-up. I was surprised by Fields' pricing strategy, but having cross-shopped their Jaguar Land Rover dealership, I shouldn't be. They are just not very competitive. Volvo Oak Park did not have a T8 in stock, and in the end I did not want to go with a T6. However, they were the most competitive on pricing over Fields--and McGrath. I recommend reaching out to them if you are set on a more common Volvo. read more

Purchased our '16 XC90 CPO in Barrington. Started making a funny noise yesterday paired with a check engine light. Called Fields because I wasn't sure our car would make it to the Barrington location. When I called around 8AM, I was warned that service was swamped with only one Service Advisor, so I may not get through. After the Service Adviser couldn't pick up, Reception put me on hold to physically walk back to service and inquire about my vehicle's issue and loaner status. She said to bring it in and they'd have a loaner for me. Picked up my loaner around 9AM fully expecting a Monday turnaround. Received a text from the Service Adviser only 2 hours later telling me the vehicle was ready for pick up. Management, please take note of Aneta and Laura Lei. They were so helpful with our additional questions and walking us through a few other minor issues. Aneta was particularly helpful and very sweet to our 3 year old. Aneta was juggling at least 2 other customers and did everything smoothly and without missing a beat. This was a perfect example where I didn't expect much in terms of catered service but was blown away by the three people who helped us out. Thanks again, Aneta! read more

Our first time buying a pre-owned car, but we had a great experience this week buying a car and working out a month-end deal. The dealership is nice with coffee and snacks on hand while we waited for all the typical steps to close on a vehicle. Mike Pritchett was the sales person helping us and he was so professional, courteous, and personable every step of the way. He also knew we were in a time crunch to get home to our kids coming home on the school bus and with the snow, he helped us move the process up faster. There was no high-pressure sales effort in the finance office (Janki Patel) either and they gave us a no-hassel/fair offer for our trade. Thank you Mike and Janki! We love our 'new' car! read more

Dave & Denise are the service advisors I've worked with. They are professional, personable, & knowledgable. They keep me updated on my vehicle's status. I highly recommend the service dept. at Northfield. read more

If only I could give 6 Stars for my experience at Fields Volvo, I would. Based on years back reviews this dealership has taken a new direction. I have been a loyal Saab owner for over 20 years and it was time to move on as options for newer 9-5's are limited, with Saab no longer in existence. Always knew that Volvo was a comparable option and the S90 was a great option for my replacement. I searched online first and found a certified one owner that needed a closer look. I could have not been more pleased with the level of attention I received from the entire staff. I ran into Mike Hatch, Certified Manager and he made me feel right at home. Mike introduced me to Alex Zabarsky, Sales Consultant and we took a test drive in the S90 I ended up purchasing. Alex was very helpful in explaining the overall features of the car and my wife and I never felt pressured to close the deal. We met Mike back inside and the transaction could not have gone smoother. I spent quite a bit of time looking the car over and knew that it was the car for me. The next steps to completing the deal turned out very pleasant. I met Molly Barasa,Finance lead and along with Janki Patel's help the final paperwork was completed in no time. I was also introduced to Ryan Grisby from Service and he took us through the back end and although I don't plan on seeing him or the service area he will be there. I've had the car for several days now and know that I made the righ5 decision making this purchase. My experience at Fields was A++ and I want to thank Mike and his team for this - Todd Walls read more

Sold us a certified pre-owned. It was a great experience, until we got home and realized it was missing the trunk cover. When we reached out to our salesman who was REALLY responsive before we paid them all of the sudden stopped responding. Once we finally got a response it was a "too bad so sad" type of deal. They assured us while we were purchasing the car that certified pre-owned meant that the car would have everything it had originally came with. I guess not... Perhaps what they say about car salesmen is actually true. read more

Poor customer service Bad attitudes Not helpful Would recommend spending time & money elsewhere read more

Hello, I just wanted to bring to your attention that I had the WORST experience I've ever had at a car dealer at one of your locations. I went to see a used Volvo XC60 at Northfield Volvo in Northfield, IL earlier yesterday and received absolutely terrible service. Upon arrival I had to experience being eyed down by several workers who I assumed were sales people on the floor as if they were judging me and walking right past me. I had to seek an individual sales person out by myself to even get any attention. It's probably not a good idea to judge individuals by their cover (ie color of their skin) as I could not help but notice that I was the only brown customer on the sales floor, while I'm wearing a T-shirt and shorts and have my son with me in a stroller along with my wife, I found it very rude to begin with. Following this, I eventually was seen only to be treated as an afterthought during the entire ordeal. I was looking for this car for my wife and while I watched my son in the kids' play area, she would go for a drive with the sales individual, who's name escapes me, he did not even leave us with his card. My wife was told the car doesn't have any gas so she could not drive it too far. Following the test drive, my wife was going to come get me to see the car together following her test drive so we can test putting our son's car seat and stroller in the car, and upon driving back to the lot her sales person left without saying a word to her. We were left stranded on the sales floor yet again! Eventually, I was able to find the sales person helping her and I noticed he was sitting at a counter with (no surprise here) a white couple assisting them at a desk. I suppose I had to interrupt his interaction with the customers to then obtain the key to the car to go and look at it, being told I can take a look at the car but there is no gas so not to drive it. As I am looking at the car outside with my wife I look at the keytag and it is for the WRONG CAR, I then have to go back and tell this individual salesman that he had given me the wrong keys and when he went to look outside he could not find the key to the car he had just taken my wife to test drive. I can not believe I was treated in such a manner. No individual, regardless of race or class, should be treated this way this is absolutely shameful. I must say you have certainly lost a sale on this car and a potential customer. read more

I have always had good experiences at Field's Volvo until recently. I first brought my car to Field's volvo Spring 2016 when I had a screw in my tire. I walked in and immediately was treated like family. I made the decision that day to transfer all of my service to Field's volvo. Coming from a family that owns 3 Volvo's we all made the decision to transfer our service from a different dealership to Fields. We discussed with the manager about the arrangement of having a loaner car when we bring our cars in for service for the remainder of their lifespan. We felt very comfortable with the service provided until recently. This past week a concerning light came on in my car and I called Field's Volvo like always to bring it in for service and to also do its 90k visit. I was told that they no longer provide loaner vehicles to vehicles purchased at a different dealership. I explained to the customer service agent on the phone the deal that we had made with Field's in 2016 when first bringing our cars there. She made it clear that that deal did not hold value anymore. Needless to say I will not be returning to Field's Volvo anytime soon as they have not backed their agreement with my car. This is unfortunate as I was planning on purchasing my next Volvo from Field's. I am now reconsidering where to take my business. read more

I'm a huge fan of George Fan. My wife and I bought a car from him a few weeks ago. He was knowledgeable, low pressure and upfront about pricing. He and the Fields team made the process easy with no games and no markup over sticker, which in this era of supply chain issues, is a game lots of other dealers are happy to play. Nice job George and team. read more

Steve Pflaumer at Fields Volvo goes above and beyond to keep customers happy. He is knowledgeable and experienced. A pleasure to work with. I will keep coming back. read more

This review pertains to when the dealership was at its old Highland Park location, but since it's still the same dealership, the warning applies: What a terrible business. I mistakenly accepted a ride from their official shuttle service when my car was in for a factory recall repair. The driver of the shuttle service engaged in inappropriate behavior and was arrested, charged, prosecuted, and found guilty, yet this Volvo dealer refused to take action or responsibility and still employs the individual. When I initially attempted to inform the dealership of the employee's actions before calling the police, the general manager shut me down and told me that it was a long-time employee so they would not be taking any action. They were incredibly rude to me and the police involved in the investigation. Keep yourself, your children, and your cars away. read more

Was considering ordering new xc90 from them since they are the closest dealer. I have done my research and know what I want and what people are paying. Sales person gets back to me and says he spoke to GM and they are accepting MSRP only. Now, I understand that the car is fairly popular but that is not what people are paying. Even if you want a little more than what most places are accepting at least come in with a reasonable offer, not a why don't you just take your business elsewhere because we don't care offer. This was my second interaction with them and I got a bad vibe on my first visit also. Too bad I am likely going to have to go somewhere else to purchase car, fortunately there are several good Volvo dealers in Chicago area. I will update if I try to talk with a different sales person or manager. read more

This dealership gives Volvo a bad name. We had an extended warrantee (bought from this dealership) and they did not code the warrantee correctly in their system. For that reason, whenever we would bring it for service they would deny that the work and parts were covered. However, after calling Volvo proper we had the situation straightened out and the dealership credited us for the numerous service repairs. Every time we bring the car in, it's always a hassle to talk to the service employees without them being difficult to work with, especially with what happened with the extended warrantee (they constantly argued with us that we did not have a warrantee). In general, the service employees are horrible with customer service. I've learned to buy a car based on having a good service department, and I will never buy from Fields Volvo again. read more

Mike Katz is a great straight shooter,, there was some bumps in the road, those were beyond the dealerships control Pat was quick to do some follow ups all in all One of the better dealerships to work with. Ok, had to update my 5 star and bring it down to a 2 After purchasing the car and not receiving something promised in trade for my GPS unit, we sold the car after less then a month. It's been a circus to try and get our gap insurance cancelled and refunded I was told a month earlier it was taken care of, then we followed up...well,nothing was done! We call and are told "so and so" is not here today, when someone else told us he was..funny how that works. In all honesty, I've purchased literally dozens of cars over the years, and never have we had the headaches we've had here. From "no one in finance today", "it's been handled", "I'll send it out to you", "that's not good enough", waiting 2 hours to go through finance I should have ran when I had the chance, live and learn Btw, the car I traded it in for..walked in the dealer at 7 cut a deal and was on the road before 9 Oh well live and learn read more

Fields Volvo was a convenient choice for us when shopping for a new car. We liked the body style of the XC90 and knew about Volvo's reputation for safety. But once we sat in it and went for a test drive, it didn't take long to know that was the SUV for us. Roger Martinez was so easy to work with and he matched a competitive price. The buying process was enjoyable and easy. We couldn't be happier with our purchase. read more

My zippy Volvo C30 Turbo 2012 was fixed/serviced/polished at Volvo Northfield. it took a few days, but hey, the manager " Matt " gave me the courtesy of warranty coverage. I got my new tires too, and hop, back to driving around the streets of Chicago. Voila! Thank you Volvo Fields ( and no, you cannot buy these C30 anymore in the States ) read more

I am giving a 5 star review because fields volvo have done work on my mothers car a volvo station wagon for years. Originally she had her car done at Grossinger and they were not so great until she had found fields volvo in northbrook, il. They had provided great customer support, friendly staff at the service center, and an informative sales consultants. Furthermore, they will give you a shuttle ride to and from your house within a 10 mile radius. Recently, my mom had maintenance done to her car of 96000 miles with battery replacement. I had contacted them and they were very eager and friendly to us. The facility is great and the service center clean and big. They have an excellent customer waiting room that I could give 10 stars. You will also find a free refreshment area of sandwiches, coffee, soda pop, water, juice, milk, pastries and ice cream. They also have a large tv area with free wi fi and playroom for kids. Restroom area is very clean. Showroom stretches a good space of different models of vehicles. read more

Horrible service department. Damaged my car in 3 places while in their custody and would only fix one spot, and they didn't even fix what was broken the first time. On top of that they threw me a TON of attitude. If I was Volvo North America I'd be very concerned about this dealership. read more

This dealership cannot be trusted!! This is the second experience that I've had with Fields Volvo over the course of 15 years. I came back thinking that I would give them another chance and I can tell you that nothing has changed there besides their location!! While the sales people are friendly, their upper management is awful!! They quoted me a price to lease a car that was $100 per month higher than any other Volvo dealership within a 40 mile radius, and then, after I called them out on it, they lowered their price to match the other dealerships in order to get my business!! Don't they realize that with the internet that people are educated and know what the prices should be? Where is the honesty? Buyer beware and before you buy or lease a car from these dishonest people, do your research because you will definitely find a better deal elsewhere!! read more

I'm very disappointed. Purchased a new car 2 years ago with a great experience. I expected the same experience again, but no. Stopped in for a car wash of my Volvo and, while I waited, found a used car for my teenage and college age kids to drive. Things started nice, but quickly went south. We were told one price, but were quickly bated with a much higher price, along with being spun around in circles with multiple lies from several people. They misjudged our kindness and honesty for stupidity. Shame on you. You have lost your own integrity as a dealer and you've lost my trust. I cannot believe the owners support such horrible and deceptive sales practices. I ended up purchasing the same car new from a different dealer and for less than Fields Volvo tried to sell the used car for. Buyer beware!!!! read more

Fields Volvo has very kindly offered to "solve the problem." That's great that they want to keep me happy, but seems that my happiness was only a priority after I posted this review on Yelp. So depending on if you're an "All's well that end well" person or not, you can judge for yourself whether or not to patronize them: 3 days after my experience at Field's Volvo, the noise in the front of the car disappeared. Something happened during the detailing that created that noise, but it was nothing permanently damaging. Pros: The customer service rep/experience was very pleasant up until the incident at the end. They offer a complimentary shuttle to/from your house. Cons: They weren't willing to take responsibility for damage to the car while it was in their care (and suggested that I was lying about it) then gave me a quote for an expensive repair for an incorrect diagnosis and offered to make it right only after my Yelp review. read more