Ari has developed a great company focused on customer service, communication and expertise. I had what was a leak from the powder room and Ari himself came out within 30 minutes and root caused the issue. In addition, I received a quote to replace a valve on my ac system which was going to be quite expensive. This quote was extremely suspect and I asked elite to evaluate and the issue was not even related to the suggested fix quoted by the other company. Turns out Elite was correct and they fixed the problem. Company oversees with a lot of integrity and I highly recommend them. read more

The water heater was installed without a required drain pan beneath the unit and without a drain line to safely discharge water to the exterior in the event of a leak. These omissions expose my home to unnecessary risk of water damage and do not meet applicable plumbing code requirements. In addition, Elite Plumbing failed to obtain the required plumbing permit before performing the installation. As a homeowner, I relied on the company to perform the work in compliance with all applicable codes and permit requirements. I later learned that no permit had been obtained. After discovering these issues, I contacted the company and requested that they correct the deficiencies or provide a refund. I spoke with Ari, but my concerns were dismissed, and my request for a refund was refused. Despite giving the company the opportunity to resolve the matter, they have not done so. I hired Elite Plumbing with the expectation that the work would be completed professionally, safely, and in accordance with Michigan plumbing codes. Instead, I was left with an installation that failed to meet those standards and required additional time and expense to address. read more

I just called for a sump pump that was running continuously. The office sent two younger plumbers out within a half hour from a 15min vicinity. They took a look at the sump pump and after 5-8min said there was a piece of debris from the pit that was preventing the float from moving. No parts were replaced and nothing was installed - they simply removed a tiny piece of debris out of the way so the float could clear. They served me with a $130 bill ostensibly for a service call fee, labor and trip fee combined. The plumber serving the bill copped a bit of an attitude when I questioned the bill. I told him that yes it is a lot of money considering you literally spent less than 10min on the "job". Really Elite? I've used elite plumbing since 2016 for various jobs such as pipe replacements, water heater replacement, spigot replacement, hvac jobs, etc. Never had they ever nickel and dimed in this way. Hosing your customers this way ensures you chase them away permanently. This is a very poor showing from you guys and I will take my business elsewhere next time. Not a happy customer here. I would not recommend this company to anyone else. read more

I highly recommend Elite because they followed through and investigated an issue that had troubled me for months. Prompt, friendly serviceand professional. I will use them again for all plumbing repairs in the future. Easily 5 stars read more

Called to see if they can take plumbing customers of mine in need in their neighborhood of Royal Oak and Ferndale. Quick, abrasive woman on the phone said "they have enough customers and don't want anymore". Wow. Thought I would share this info. Pick someone else, they don't want to help anyone else. read more

Prompt, efficient, cost-effective, and friendly. Four words to describe Glen and his colleagues. He called the morning of the appointment to let us know that he was en route. Great courtesy call. He thoroughly explained the problem and resolved it. He doesn't upsell and he's an honest business man. He's been in business for 30+ years and has a strong referral network. We highly recommend him for all plumbing and heating/cooling services. Thank you Glen for restoring our faith in "Heating and Cooling guys." read more

Glenn and his team are incredible. Over the summer, my air conditioner died and Glenn came out on the Saturday of Labor Day weekend to replace it. His price was incredibly fair and his work was great. Another time, we had him out to install a backup sump pump. He explained our current setup to us, showing that we already had a back up in place. He was our second quote for that job, the first being from Levine and sons who tried to swindle us into buying a new system for a few thousand dollars. Today, Glenn came out to install a common wire in our nest system and was able to complete the job quickly and for a great price. This company is honest, their work is great and I wouldn't go anywhere else. read more

I called to get a quote on winterizing my loft above my garage. The lady sounded unfamiliar w the job. So I said "sounds like this isn't something you guys are familiar with I appreciate your help mam, thanks have a great day, goodbye" she then clicked the phone. Didn't say " thnx for calling in" or say "goodbye" .... I tried calling her back to ask her why she hangs up the phone w out saying goodbye. She wouldn't answer my cell phone bc she thought it was a worthless call... So I called her from my work phone and she answered and laughed at me and was sarcastic and rude. Based on the lady at the front desk this place is unprofessional and let's their employees get cocky w potential customers . I would never do business with people who's workers hang up on customers then get cocky attitudes with them when it's addressed. read more

My experience with Elite was the absolute best ever! I have always dreaded calling for repairs and now I'm happy to have found Elite! They came out to repair my water heater with short notice and provided super service and very fair prices. I'll definitely call them again for my HVAC and plumbing. Glen and Nick are awesome!! read more

I am so happy I was recommended to Elite Plumbing and heating! They gave my father fast and courteous service on a Sunday after his air conditioner stopped working in 90F weather. They are great! read more

We called these folks at 3:30 and within an hour they were here and working. Courteous, professional, competent and reasonably priced.... we will be calling Elite for all our plumbing needs. Highly recommend!!!! read more

Great service, fair pricing..... I will use them again!