The owner of this shop is an outstanding human being. He had the parts ordered by the time I…read moredropped off my car and fixed the next day. He also did it for a more than reasonable price. Highly recommend!

I told him I had an aluminum subframe. He wasted my time having me bring my car to tell me I have…read morean aluminum subframe. Therefore, he is not able to repair it.

Every time I call, I get a number, then the number goes up, then when you pick it they add in…read moresomething and they never tell you labor costs that they throw in at the end. I would stay away.

Worst Mechanic ever Not only did He promise He would fix My…read moreTruck in a timely manner a week later nothing then when I came back to see what was the issue He said He no longer wanted to fix it. Paid almost $250 for testing. No work done buys parts without telling You!!!! He told Me if I wrote a bad review on Him He would do the same for My Company. Also Tony the Guy You Hear so Much about is No longer the owner. Joe is Beware

Review is not for service at the shop. The adjuster for First Chicago Insurance was amazing. I…read moreapologize I do not recall the gentleman name. He is there every Wednesday from 8:30 to 1:00pm. After several attempts trying to getting an estimate, he got me in and out in 5 mins. I hope the rest of the process is seamless.

They are AWESOME! Arik got parts for my old car and did a beautiful job! He even washed my car!!!!!…read moreHe's so nice and friendly and cute! I highly recommend this business. They go above and beyond for their customers.

My husband got a brakes done here and the actual charge was a lot more than the quote. It shouldn't…read morehave been because it included all the parts that were estimated in the repair and nothing more was added. Also a week later there was sound coming, and we took it back and he said there was a rock caught in between the brake and the brake pad and instead of actually apologizing and doing it for free, he charged us more to fix that when it was there shoddy repair that caused us so much inconvenience and headache. After that we have not been to this repair shop and don't believe we ever will.

Huge thanks to the Michael Auto Clinic team for repairing my Passat, which suddenly stopped…read morestarting. These guys are true professionals - special thanks to Mikhail and Nelya. They quickly found the cause of the problem -- the fuel system module -- and fixed it fast. I arrived at the service center by tow truck. Highly recommend! I really appreciate professionals who do their work honestly and responsibly. Michael Auto Clinic is definitely an excellent car repair service.

Fantastic and friendly service. Angelo helped my family out with a car emergency and was…read moreknowledgeable and professional. I would highly recommend this business!

Tom and his family took care my car while was a grad student and later working at Northwestern, so…read morehis Evanston location was convenient being close to campus and the train if needed. (drop off in morning and pickup end of the day) Pricing was fair (considering downtown Evanston location) and honest in terms of what my car needed. I'd strongly recommend Import & Domestic if you lived within walking distance or worked in the downtown Evanston area.

My dents were in the best hands with Randy and his team. The work on my vehicle was perfect! Not a…read morehint of its damage remains. Outstanding work and can't beat the friendly atmosphere!

Hubby got into a fender bender - guys fault and we wanted to use a local auto body shop. Yelped it…read moreand boom we found this place not too far from home. When we arrived, the place was very clean and organized. We met Victoria who manages the front desk and Randy was the go to guy who looked over our car and we gave them the estimated quote from the other guys insurance company. He gave us the honest truth that it would take about 3 days to fix our back number. And it was a plus that they also scheduled Enterpise car rental near by to pick us up from the shop. What customer service! They take all form of payments. If you do charge it on your credit card there's an additional service fee added on to the cost if you chose to pay this route. Ask about the fee amount before you decide to charge it! When we got a call back, it was 3 days! When we arrived the car was parked up front, washed, waxed and cleaned up inside. It smelled like new too! This was a very nice surprise! They gave us our paperwork along with their warranty of their work on the car, wow! Overall a great experience from start to finish. I would totally come back here again for service.

Horrible customer service! Alex is a piece of work too. He won't accept the fact that he (or…read moresomeone from his team) damaged the window console to my car. He blamed it on everyone else, but him. Even though all of the evidence points to him or his crew. After speaking to him face-to-face, he was rude and dismissive. You would think that after bringing your car to this place for years, he would find a way to treat a loyal customer with respect, but no. If you're looking for a good mechanic with integrity, you won't find it here. If the option was there to give zero stars, I would. I guess one star will do! UPDATE: Alex, the owner, reached out to apologize for how rude he was when I spoke to him in person at the shop. He mentioned that he was willing to look at the window console at no cost. This was after he spoke to a member of his crew who had rolled down the window and helped work on my car. I appreciated the apology, but unfortunately, it was too late, and I've decided to cut ties with the company. Next time, take the time to listen to your customers, especially the ones that are repeat customers.

This issue involved an oil leak from the oil pan, which started after an oil change at another…read morecompany that was not willing to fix the problem they had created. Based on a friend's recommendation, I took my car to ALtimate Auto Repair. They scheduled me for the very next day. From the manager to the technicians, everyone was extremely friendly and professional. They quickly diagnosed the problem and fixed it in about an hour, all at a very reasonable price. There is no longer any oil leak, and the car is running well. In addition, a noise I had been hearing from underneath the car is now gone--they likely addressed that as well (possibly by tightening a loose component such as the muffler). I strongly recommend ALtimate Auto Repair.

I needed my sideview mirror replaced after being careless. I called a few places and not only was…read moreDanielle the only person to actually answer, she was also reassuring and confident they could help. I came by the next day to get the car looked at, Danielle had a quote within 24 hours, and the part was delivered and installed within a week. Fantastic client service, I would recommend anyone coming here for service.

I got my vehicle repaired at this location, at least three different times. The first two were very…read moreminor repairs. On the third visit, it involved major repairs because the Allstate claim adjuster, didn't considered it a total loss. After hearing the various damages, right away, I inquired about new parts versus aftermarket or used parts. But most car insurance companies, usually don't offer new parts as an option. Low and behold, about two years after a part to my wheel was installed, it went bad. I thought it was a tire, ball joints, a rim issue, etc. I really didn't drive the vehicle much at that time, and because of the pandemic, but the noise still lingers. It finally struck me in 2023, that it was the same part that this shop installed from the major accident that had been making the noise. Long story short, I called my insurance company and the shop. This shop gives a guarantee on the body courtesy of my insurance, but the catch being ... you only get a year, two, or 10K miles, or (something close to that) whichever comes first. on non-body parts that were replaced or repaired. Despite having a top-rated car insurance company, most people don't zero in on the verbiage that's told to them or what's in the agreement because they're either stressed out, very busy, dealing with other pressing things, and or many are very happy everything got covered. But beware, if it's mechanical, electrical, the many undercarriage or wheel components, etc. that exceeds the short mileage or the short expiration time, you'll have to eventually pay out of pocket to buy new expensive parts, pay for expensive labor, taxes, more stress and time lost if you keep the vehicle. Folks, start demanding that car insurance companies start providing customers with new parts for non-body parts too after an accident instead of inferior after-market or used parts. I'm willing to believe my expensive wheel part that South Loop Auto ordered and installed was likely used. They lost my business because they could've apologized and ordered a new one or a good aftermarket one and not charge for the labor since I purposely gave them my business a few times. I have to eventually write a bad review regarding Allstate too for not requiring new parts, especially since my vehicle was only two years old.