I strongly DO NOT RECOMMEND Gateway Auto Service due to their outrageous pricing and extremely poor business practice. I was quoted $1,834 for a radiator replacement, oil pressure switch, and an oil change. I had already reviewed the estimate beforehand and knew they were charging 6.2 hours of labor at $175/hour which felt extremely inflated for the work being done. For context, I called around to several shops and ended up receiving a quote for $745. When I went in to question the pricing with Nick, the quote suddenly dropped to $1,247. That's a huge difference for the exact same job - 32% to be exact. If there's that much "flex" in the price, it really makes you question how the original number was justified in the first place. At the same time, I was told they don't inflate estimates which didn't line up with what I experienced. The whole interaction felt uncomfortable and undermined my trust in their pricing transparency. read more

Great folks! In the cold my wife's car wouldn't start, let me borrow their jump pack for free. Ordered a new battery and put it in within a couple hours for a very good price. Will be coming back! read more

They are very friendly do great work and are fast! I came in on 12/23 and they were able to get my windshield wiper fixed very quickly. I am a repeat customer and won't go anywhere else for repairs. read more

These guys are incredible. I was introduced to them by a friend and I still thank them for it. Just this morning, I had an experience with a different company who came to jump my battery. They said that the jump isn't working (tried to convince me that the diagnostic box was the jumper box) and that I have to replace my battery with one of their batteries. My gut told me that they were trying to swindle me, so I called Nick at Gateway and he completely had my back, calmed me down and told me that my instincts were right and recommended that I get it jumped by a different company. He even offered one of their jump boxes. Nick and Gateway saved me from getting ripped off by a seedy company and I so appreciate them. They're friendly, understanding, honest and beyond helpful. P.s. I'm moving 30 min away and they will still be my go to for everything. read more

Gateway and nick at the front desk are awesome! I have had multiple issues examined elsewhere and brought it here to have it fixed for an honest opinion and lower cost. I am a customer here for life and would recommend to anyone in the area! read more

Called and spoke with Nick, he was so helpful. Needed someone that could and would answer questions about break repairs. I then sent my daughter to them and they took great care of the issues we were having. Fair pricing too. Living over an hour away I needed someone I could depend on, was not disappointed. Will definitely use for future auto repairs. read more

I popped in because I had a stuck screw in my license plate frame and had some errands to run in the area. The man working the front desk was extremely respectful and called me to communicate how they were getting the screw out. He also asked if I had a new plate to put in, which I did, and they installed that for me too! I appreciated the service as well as the time updates. read more

The guy at the front desk was communicative and professional. It meant a lot to not feel the need to bring a brother or husband with me to receive fair and timely service as a single woman read more

Nick was great! I called to see if they could drill in my front license plate since I just got IL plates and he did it in five minutes! Was also complimentary! Highly recommend for fast and affordable service read more

Used to be great and fair priced for years. Now it's ridiculous. Sort read: there are better options. Spent $465 to replace JUST brake pads, no rotors AND I SUPPLIED THE PARTS! "Yeah we raised our rates in December" said the girl at the desk (175/hour!!). Without any empathy or apology. And after I signed the credit card slip she handed me a receipt and said "here ya go." No thank you, didn't care if I ever came back. So I won't. Ever. Hope you're happy with your last time payment of $465... versus repeat payments for a reasonable rate. So short sighted. read more

I go there for regular oil changes ($60) because they are walking distance to my house. The last time I went for an oil change they told me I needed all brakes and roaders replaced as well as a tie rod and it would cost $1300. I found another shop that would do the same for $990 cash. TURNS OUT MY BACK BRAKES DIDNT NEED REPLACED AT ALL. The other mechanic said they have 70% of their life left. I'll be saving over $600 going elsewhere. - Specifically performance auto in lake villa (worth the drive). Ask for the cash deal for a better price. Trying to rip off women will lose you business. We do our research and are smarter than you think. Also they don't wear masks amid the COVID crisis. I've been there on two separate occasions and noticed folks working on cars and the guy up front weren't wearing masks. read more

Came in with a minor issue and was fixed right away! Nick was so courteous and helpful!

$100 to diagnose a pretty obvious problem. Tried to take advantage of my girlfriend with ridiculous pricing and then couldn't justify it when I came in with her. Obviously never coming back here. Bad pricing, bad customer service, and will take advantage of women who try to come here. Stay away and go to any of the 100 other local shops. read more

$200 and change to tell me what I already knew and suggest I go somewhere else to have it fixed. This is a lazy shop. What's up with mechanics that don't fix cars? read more

I've always loved working with them. They are very accommodating and provide great service.

Came on the recommendation of coworker. They took advantage of me and didn't fix the issue. The mechanics at Gateway misdiagnosed the problem and charged me $250 for a new battery I probably didn't need. As a low-income person, that was a huge sacrifice. I am a young woman and he called me honey and sweetie constantly. I felt from the beginning that he wasn't listening to my opinion of the problem. The day after, my car wouldn't start again. So I took it to a small shop on the south side where they charged me less, didn't treat me like a child, and fixed the problem. Sounds like these guys do a good job most of the time, but they didn't for me. Also, I wasn't gonna write a review but their voicemail is full so here I am haha read more

These guys were great! They don't beat around the bush and let you know exactly what is going on, what happens if you fix it and what happens if you don't. Will recommend and continue to patronize! read more

Amazing service, friendly and helpful staff! Honesty is key when it comes to car repairs and the team here is great! Would highly recommend!

Sum: These are great, trust worthy mechanics and I will be returning here for any and all repairs. Fair prices as well, as I had gotten quotes on an alternator rebuild from multiple places. They weren't the cheapest, but they weren't the most expensive either. Very reasonable prices and quality work from good people. Long-form: I was looking for a new car shop in the city, since my go-to was currently moving locations and not taking appointments but I needed to get the car inspected right away. I came across Gateway online, called and talked about the issues I was having and he could get me in right away to take a look. That never happens in Chicago, so I figured I'd at least have them inspect it. I explained the sounds and things I had been noticing and we discussed both of our thoughts on what it could be. An hour after I dropped it off they called and explained that my alternator was going out basically and I have a few bearings that needed to be replaced that were causing noise as well. The alternator was my initial guess, so I trusted their opinion and went ahead with the repair. My car was done by 5pm that same day, picked it up after work and the car ran great. 100% better, all noises and symptoms were resolved. I'm leaving this review bc a few days later (today) I got a huge nail in my tire driving home from work on Chicago Ave, drove straight there and arrived at 5:45pm - 15 minutes before they close. Asked if there was anyway they could patch/repair, he took it in right away and patched it, checked all tire pressure and was done with it all without even waiting more than 15 minutes. read more

I had my breaks done here. 3 weeks later they are grinding. I was on the expressway, I could not stop. These breaks DO NOT feel like new breaks. I go back to the place on Hoyne. "It could be other things besides the breaks"...yeah, I'm a moron, and I don't know when my breaks are grinding. He was "too busy" to care that I was an unhappy customer. He wanted me to make an appointment (LOL!) Not a care here at all..... So I call the owner on Elizabeth...see that review.... read more

Absolute best! Steve always takes care of my car. No BS. Tells you what you need, and works to get it done quickly. So glad I found someone in the city I can trust. Bonus-dropbox for keys! read more

So I am useless when it comes to cars and unfortunately in the past two weeks I have had one flat tire(thank you Chicago potholes) and a very large dent to the side of the car(some mean person.) Anyway after driving on the highway today I felt like the car was pulling and maybe I am just paranoid about another flat tire. I couldn't help it I had to get it somewhere. This place is literally across the street so I decided to give it a try (plus the good reviews on here.) They were SO nice. I explained my situation to the best of my ability and Santos explained what he thought so I could understand:) Anyway I think I got it and even better he told me he's going to check prices vs somewhere else. It doesn't get much better than that. I love honesty. read more

Steve at Gateway was awesome! He was very thorough and honest about what needed to be done. They did a great job!! I will definitely be going back! read more

If you're looking for a place to take your car for repairs or maintenance that you can trust; this is it. Steve & the crew take care of my whole family's cars (4). Steve has helped me out with many car emergencies over the years, always friendly, accommodating & fair. He goes that extra mile to make sure everything is done right. I'm so glad to have him in my neighborhood! Thanks Guys! Shelley R. read more

I opened a claim with Continental. They referred me to this tire dealer to inspect my tires. Not sure if it's because I'm a woman or a black Woman who drives a Mercedes Benz. But, the service I received from Jeff wasn't good. After inspecting my tires he was suppose to call continental so I could possibly get a pair of new tires at a proration rate since I just bought the car from Mercedes dealership 2 months ago. He could have called them while I waited but he didn't. So two days later I called him for an update. He said he was waiting to hear back from continental. So I called continental and they said he NEVER called them. WHAT A LIAR! I Wouldn't trust them with my car. Thankfully, Continental refererred me to a better tire dealer. And was able to get 50% off new tires. read more

I've had Gateway service my vehicle several times and I've been extremely pleased. They are reasonably priced and very helpful at explaining the issue and options available. The location is super accessible for anyone in the Wicker Park / Bucktown area and they have never needed to keep my car more than a couple days to complete repairs. I brought my car in recently because my coolant was leaking all over the place. They ran a diagnostic, filled the coolant tank and ran my car for an hour to check for a leak. It turns out I put the coolant tank cap on wrong and that was causing the entire problem. When checking out I asked how much I owed and they told me they aren't charging me. I thought they would at least want $50 for their time but they insisted it was no charge! read more

Do NOT go there, people. I bought a groupon voucher for oil changes. This voucher also had the prints that you get 10% off on any repair service. I got a quote from them and wanted to have my bake repair. They told me it was a mistake that the voucher printed 10% off. Groupon printed it and they did not agree with the discount... After a few argument back and forth, the guys named Santo finally agree to give me the discount, but he was rude and looking upset. Acting like it was my fault that the voucher had "wrong" print. When I paid for the car, I noticed the 10% off discount was $3 short. I brought that up to him. It was not I minded much about the $3 different (my bill was about $1000). I just wanted to let him know he miscalculated the amount. He got really upset and yelled "you know it is late. I need to go home!! Why are you arguing for 3 dollars...." It was a terrible experience. They were so unprofessional and rude. Not mentioned the place was dirty and unorganized. read more

I started out by reaching out to Wicker Park/ Bucktown Insider's Guide for a recommendation for an Auto Service. Gateway was one of two to be recommended. I reached out to Gateway for info and dropped my car off. Before working on it Steve and his team did an assessment to let me know how much everything would cost as well as another future problem. My immediate problem was front brakes and future was rear. They were friendly and professional. I was pleased to hear Steve address the customer in front of me by name before he pulled any of her info. Great service and I am happy to have found my go to auto repair here in Chicago! read more

The two services for which I've had the hardest time finding recommendations in Chicago are dentistry and auto repair. Last year, having both several cavities and a transmission problem and in the absence of any other criteria for choosing, I decided to go with the closest providers to my house in both cases. West Town Dental Group did not end up being a good choice (if anybody knows a good dentist...), but Gateway Auto Service have been nothing but wonderful to me. I've gone to them now with a dead battery, a bad transmission, a noisy engine, a failing starter, and general aging car problems. They've either done the work for much less than I was quoted at the dealer or have referred me (in the case of the transmission) to a good specialist who also did the work at a decent price. read more

My car was making a lot of noise when I took it into Gateway. Steve was very helpful and was able to find the time to inspect my car even though they were very busy. He was very friendly and kept me informed through the whole process. Definitely will be back for all my car needs! read more

These guys are a joke! The tech was still high from the night before ( I am a former law enforcement officer)! He start with attitude and we ended up in a yelling match. I dare you to visit them and see what this is all about! These reviews that point to being good is a joke! read more

I've only been here once, but I had two problems that could have been diagnosed expensively (air pressure from heat and brake indicator light on). They cleaned out the fan, refilled by brake fluid and I was done. I probably would have paid $500 if they had told me something was wrong with my brakes--but they didn't. read more

$30 and 7 hours to put a patch on the tire...hmmm...really? Apparently they ship the tire somewhere to patch it, they can put a plug right there, but not a patch. That's idiotic, is it an auto service or a dry cleaning station???? read more

I am really happy with the service at Gateway Auto. They were reasonable in price, got the job done and everything was explained to me so that I knew what type of work I was getting done and why. I called around a few other places to see if the price was fair and it was better than a lot of the other local mechanics. Since then my 13 year old Buick drives like new. Which is great news for me, but bad news for my daughter who wants me to buy a new car. read more

After taking my car to three other auto shops in the area, it seems I have finally found an honest one. I had purchased a Groupon for oil changes a few months back and aside from that great deal, Santos has been a huge help in keeping me informed of my car issues. Previously, I had been misled on my car's needs by shops that wanted to take advantage of the fact that I am a female. One even drove my car 70 miles and thought I wouldn't notice (Grace). Because I don't know a lot about my car, Santos has taken time on several occasions to explain and show me where problems exist. I appreciate the fact that I have never felt pressure from Gateway to purchase services, I have only been told and shown what work is suggested and why. Even after my oil change coupons expire, I will continue to go to Gateway because of their outstanding customer service. read more

Car wouldn't start and they were great at the last minute. Very friendly and accommodating. Even knocked out the huge dent in my back bumper when I mentioned not knowing how to fix it. Will definitely be coming back in the future! read more

I've been going to Gateway for years to get oil changes and other repairs. Today, I woke up to find my car battery completely dead! Steve and Lucas and the team at Gateway helped me out in a jam. They are super friendly and do terrific, fast work. I highly recommend this place and am so happy they are here! read more

Gateway Auto Service is great. One of those places you can take your vehicle and rest assured that they wont screw you over. I found about about Gateway on NPR's CarTalk website and after reading positive reviews, took my VW there and it's been the first stop ever since. Jim is super nice and a great guy to have look at your car. I really appreciate the fact that during my last oil change, he noticed one of the bets was starting to show signs of wear but insisted it can wait until the next oil change. Sure enough it lasted and I am grateful he didnt try to take advantage of the situation and do it too soon. read more

I bought a Groupon deal for oil changes. The business made some repair suggestions for me because the deal also included a vehicle inspection. I had some repairs done which were reasonably priced. I also declined some of the suggested repairs and felt no pressure from them to up sell me. I have been back since for additional work and am glad to have found a trustworthy mechanic that does not take advantage of me or pressure me. read more

I'm so relieved to have found an auto shop I trust. I've been here twice and have left with my car running nicely and me totally satisfied. Unlike other repairshops where I've left feeling like they ripped me a new one. Both times Gateway knew I didn't have a lot of money to spend, so they took me through a list of things that needed to be done and things that could wait. As in "do this now, but this other thing can probably wait until next season." A couple years ago they gave my '99 Altima a once-over before driving down to NC, and the car ran perfectly the whole way down and back. I also notice lots of women coming in and out of here, which tells me they've probably also come to trust the place. read more