I've been a loyal customer here for a few years and have genuinely loved this place, but I'm really…read moredisappointed in the recent changes. Over time they've been quietly chipping away at the value, first lumping Swedish and deep tissue massages into the same price point, effectively raising prices for Swedish clients without adding anything new. Now they've cut massage times across the board while raising prices again. Going from 90 to 80 minutes might not sound like much but you really feel it on the table. 90 minutes was enough time for a thorough full-body massage and now it just feels rushed. And cutting the 60 minute massage down to 50 is almost pointless, that's barely enough time to get through the basics. If they had just raised prices a bit I could have lived with that, but cutting the actual time changes the experience in a way you can't make up for. It feels like the people making these decisions have lost sight of why customers actually come here. You're paying more for less, which feels like a disrespectful move toward customers who have been coming here consistently. The therapists are great, but these business decisions have me reconsidering whether I'll keep coming back

Went for the hydrafacial and massage may special, both services were great and the staff was…read morefriendly. Located in a really cute neighborhood and has an equally cute interior. Would recommended!

Came here with a gift card and it was so nice!…read more Good: - Went on an all women day and really liked how it wasn't packed! - The place was super clean - Everything was explained to me well - The hot sauna cold plunge was so good! I also liked the steam room since you can rub salt all over you - The hot sauna was really good temperature and I liked that they had a clock inside - The cold plunge was the perfect temp and you can also see the clock - The hot pool was surprisingly amazing and I stayed in in longer than I planned - The hot tea and cold towels were a big plus Bad: - More on the expensive side - I also got a massage but it wasn't super memorable Overall would come again!

Nobody asked for a Kabuki vs OnsenSF comparison, but here…read moreyou go. 1. $$$ Price Kabuki is $49/pp 2.5 hrs OnsenSF in the tenderloin is $50/pp 2 hours 2. Environment & Ambience: Kabuki has a much wider space, calming music, great ambience, wonderful smells and decor. OnsenSF is a dining space when you enter and spa in the back. Everything looks modern and nice, relaxing environment despite being located in the tenderloin. 3. Hot Tub: Kabuki has a rectangle shaped hot tub as opposed to OnsenSF's square shaped tub. 4. Cold plunge: Kabuki has a cold plunge that's perfect for people who don't need it to be extremely freezing. OnsenSF has a cold shower with many heads in place of a cold plunge. Both are enjoyable experiences 5. Steam Room: Kabuki's steam room is also rectangular as opposed to OnsenSF's square room. Kabuki's steam room also has a shower to rinse off excess salt and sweat before entering the common area. 6. Showers: At Kabuki, there's also a line of stools for the seated handheld showers where you can fill a tub of water and pour it over yourself in addition to the traditional shower stalls, where OnsenSF only has the traditional showers if I recall correctly. 7. Sauna: The sauna was great because you could adjust the heat by moving up the wooden bleachers. There was also plenty of space to stretch out and lie down. There were wooden half-cylinder blocks to place under the neck and back to promote blood flow. My partner's favorite standout was the salt scrub they have that's free to take at the refreshments table. You use it to scrub away dead skin in the shower and steam room. My favorite was the bowl of towels buried in ice cubes that helped me keep a cool head in the hot tub and sauna room. I will say that the thing that makes OnsenSF stand out is their dining pop-ups, but there's plenty of dining options on Fillmore and in Japantown. I would definitely go back to Kabuki again. The experience was incredibly relaxing. Highly recommend.

The absolute worst. I received a $200 gift card for my birthday but since my husband had really bad…read moreknots, I recommended he utilize it for a deep tissue massage. I called to book him an appointment the day before and told the receptionist that I would prefer someone good and I asked if a male masseuse would be better. She stated that actually the female masseuse would be better if I was comfortable and I appreciated that and said yes I would love the female masseuse for my husband. She the tells me all the accolades the female masseuse that will be working on my husbands back has. Next day, my husband arrives and ends up with Rafael. My husband said Rafael did what he could but unfortunately did not get most of his knots out. When he got home, I massaged his back and was surprised with the amount of knots he still had. It was as if he never got his deep tissue massage. I'm deeply saddened because my husband still ended up paying out of pocket (expensive massage) and he did not feel relaxed after. On top of that, my husband sends me pictures of the locker room that was under construction and said guys were going on and out while he was changing. Very disappointing experience compared to the many other massage spots in SF.

This place was AH- Mazing!! Was a little worried from the outside but it did not disappoint…read more 4 seating areas were all ZEN. Exquisite staff and all areas cleaned and stocked. Nora was my massage therapist and she was 10/10! Will def go back next time I'm in SFO!

DO NOT RECOMMEND! Sasha came to my house for a massage. From the beginning, it was clear that she…read moredidn't know what she was doing. She was too weak to apply any pressure at all. I specifically asked for more focus on certain areas of my back, but she kept ignoring me. In the end, when I told her I was not happy with the service, to my surprise, she offered to make it a "happy ending" massage. It was not acceptable. I paid her and asked her to leave.

Irina did a very thorough job, paying attention to all of the areas of the body. The pressure was…read moregood and quite strong. I felt comfortable and relaxed while she was massaging me. She made sure everything was fine and asked me if I felt cold one time, and when I was unintentionally squeezing my butt due to unpleasant feelings in my knee (which sometimes gets a bit painful when pressing from the back of the knee on it) she asked if the pressure was too much. Overall the massage was great and non-intimidating, she even went out of the time range and gave me extra 30min of massage for free which is awesome. Definitely recommend her service to everyone who loves deep tissue massage.

I had an excellent experience at Nail It and was genuinely impressed from start to finish. I…read morereceived a gel manicure from Irina, the founder, and her attention to detail and professionalism were impressive. She took her time, made sure every step was done properly, and the final result looked flawless--clean, precise, and exactly what I wanted. This was my first gel manicure and I got it as part of a trip out of the country where I knew I would want long-lasting results. I was not disappointed -- What stood out most was the longevity and durability of the gel manicure I received. It lasted exceptionally well without chipping, lifting, or losing its shine, which is something I had anticipated and had been looking forward to -- in and out of car services, taxis, airport lounges, hotel hallways, fancy restaurants, etc. Irina's manicure held up beautifully and I felt confident knowing my nails looked their very best for the entire length of my trip. Nail It clearly uses quality products and the application process was done with real care and expertise. Beyond the manicure itself, the overall experience was stellar. The salon was welcoming, the service felt personalized, and the value for the quality received was outstanding. Having the founder herself as my nail technician made the experience feel even more special. I would absolutely recommend Nail It to anyone looking for beautiful, lasting nails and a truly professional manicure experience.

Been here multiple times - quality is consistently high and they're also fast. I'm usually in and…read moreout within 1 hour.

Just moved out here in the city looking for a new "home" salon for myself. After trying many other…read moresalons around the neighborhood and before I found this place, nothing compares to the service they do here! First impressions was the location is nice, very local and the staff are all so friendly and accommodating. Very professional attitudes and attire along with great customer service. Their place just got renovated and it looks fancy and stunning. Every time I have went in for my nails they took great care of me and made sure I got what I wanted. I always look for Brittney and Sammi, they know how to shape and design my nails with ease and precision, it shows how much care they put into making their customers happy! Been back here about 3 times now and also brought my friend for a pedicure date. Definitely would recommend to check them out if you're in the area!

Do not go here. I paid nearly $100 for a fill that took an hour and 45 minutes and wasn't even done…read moreproperly. When I got home, I realized the polish was completely uneven and see-through as that he only did two coats. Throughout the process, I was nicked with the electric filing razor that he was using. He did not apologize nor did he thanked me for my generous tip of $15 for a subpar job. I requested a refund and they hung up on me even after I sent photos and video. I am so disappointed I'm going to have to have my nails completely redone wasting more money. Sloppy and unfriendly service. Avoid. Oh and I requested GEL X and they didn't tell me that they were doing hard gel which is completely different and this ruined my set. I only know because it took so long and he spent 45 minutes putting on a clear something he didn't even tell me about. What a frustrating experience.