Checked my dog in and waited 4 hours for them to tell me they would refund my money back. I had called to get an update 2 hours in and the receptionist said that she was being seen and examined by the doctor and here we are 2 hours later with no exam or solution. I didn't appreciate the dishonesty and the fact that I had called multiple times and they waited until 11PM to offer a refund and say that no treatment was done. Don't come here read more

Where do I begin? I brought my 16 month old Great Dane in for bloody diarrhea and vomiting. First of all, they required a $70 test for Parvo before they'd even see my dog, who is fully vaccinated and not even in the typical 6 week to 6 month age range that Parvo most affects. I wanted him to be seen, so I paid it, and of course it's negative. The vet tech that brought my dog in said the test would take 12-15 min and the doctor would call me to tell me the results. An hour and 15 minutes go by and I don't get any phone call. So I called the clinic and the most RUDE person with the least amount of empathy of anyone to work with animals and their worried owners answered the phone and says "your dog is the only healthy stable dog here. His vitals are normal and he's wagging his tail and hasn't had any bloody poops or vomit here." Among other things that basically said "he doesn't even need to be here" and then further tells me that it will be 4-6 hours before my dog is seen so I may as well go home. Unbelievable. So I left and 15 min later on my way home, the doctor called me (and thankfully she was at least pleasant to speak to) and says she wants to keep my dog for at least 48 hours for fluids because he has had at least 5 episodes of large bloody diarrhea and is vomiting. So going back to the awful tech who told me my dog was FINE?? Someone is lying to me. Either they want my money so they want to keep him there even though he didn't have any bowel movements or they're lying to me about my dogs ACTUAL condition. I work in the ER with humans and if I were to EVER say any of that to someone, I would be sued in a heartbeat. So MAYBE I would have agreed to keep my dog overnight but you IMMEDIATELY lose my trust if there is no consistency in the condition of my dog. These people have no idea what they are doing. So I declined the $3,800 bill and took my dog home. And when I picked him up, he was absolutely petrified as if he was abused. He has never left any other vet that way. And the woman that handed him to me was attempting to make me feel guilty for taking him home by saying he is vomiting severely and has been passing a large amount of clots and that he will need immediate attention soon. My dog was afraid the rest of that night. And he hasn't had a single bloody diarrhea or vomit since that morning and now is eating and drinking again. I will never ever bring my dog to this place ever again. I was forced to come here because everywhere else was full. The lack of care is disgusting and the lies about the condition of my dog is inexcusable. read more

Most caring staff and veterinarian during such a difficult time, definitely recommend for pet emergencies. Thank you!!

We thought our sweet elderly cocker spaniel was going to die when we rushed her to the Emergency Pet Clinic. She obviously had a fever, was not eating or drinking, and was coughing and gasping for breath. After being examined and taking x-rays and doing bloodwork, she was treated with hydration and antibiotics and improved right away. Now she is doing fine. Without her treatment at the Pet Clinic, I don't think she would have survived the night. read more

Our 14 year old kitty was lethargic and so off we ran to the emergency pet clinic in Temecula! There we found the answers and reassuring loving care and assurances we needed! Thanks to the wonderful staff and Doc! We recommend you rely on their services should you need help with your furry family! read more

Emergency Pet Intensive Care - Lori was our wonderful cat receptionist and Doctor Stryker was very comforting! - Emergency Pet Hospital Near Me - Temecula, California

I work at a nearby animal hospital but my dog had an emergency and needed to be seen when our hospital was closed and couldn't do the surgery she needed. We were seen right away, also the two other times I've brought my pets here prior we were in and out quickly. My sweet little pug needed to have her eye removed after an accident with my other dog. The surgery was preformed right away and a few hours later I picked her up. The surgery site looked great for having such a major surgery. The doctor went over how the surgery went, after care and answered all my questions. Really for such a stressful event I was very happy with the service from this hospital. Thank you so much for helping my baby Luna! read more

Emergency Pet Intensive Care - Luna right after her enucleation surgery (eye removal). She's doing great post op. - Emergency Pet Hospital Near Me - Temecula, California

I had to take my cat a few weeks ago because he was having shallow breathing. They took x-rays of his stomach and told me it could a number of things and they didn't know without running more tests. However, the vet believed he had heart disease and some fluid somewhere in his body I don't remember exactly where. I agreed to get him the shot for the fluid and the vet recommended a prescription pill thought I purchased. The next morning, I was having a hard time feeding my cat the pill. He picked it out of his treats and I could not get him to take it. So I called and told the receptionist I was having a hard time getting my cat to take the pill and I needed help. She said, "let me ask the vet if he needs to take it." I said, "wait a minute. I bought a pill for my cat that he may not need?? The pill was $69." She gets back on the phone and said the vet basically prescribed it as a precautionary because she wasn't sure if he had heart disease or not. I told her I could not believe that I spent $69 on a prescription for my cat that he may or may not need! Then as I was talking to her, I realized the bottle said "long term" prescription. I told her I was never told this prescription had to be taken long term and had I known that I was going to revive TEN pills for $69 on a prescription my cat may or may not need, I wouldn't have purchased the pill. The vet definitely told me my cat had heart disease! So, I ended up throwing the pill away and waisted $69 for nothing. My overall bill came out to $660 for x-rays, a pill he didn't need and one hour in an "oxygen cage." Unfortunately I had to take my cat back to another hospital a week later since the problem was not fixed the first time. Don't waste your money here. I ended up taking my cat to VCA in Murrieta and they were attentive and caring towards his needs. read more

The service was terrible and exhausting. I had my daughter take our small dog to EPC at 10 am on Sunday because he was hacking & coughing severely and he'd collapsed. Being the only one there the wait time was 2hr just to be seen. The reception was not helpful. After waiting 4 hours and watching a repeat of The Price is Right from 30 yrs ago my daughter was asked to leave our pet there for x-rays and blood work. Calling the clinic to see if my pet was ready the hold time was 6-15 mins for each of the 6 times I had called to get answers(nothing until 730pm). Got there around 830pm to pick him up. The night shift had no clue what the day shift did. After waiting a while to speak with the Dr. I actually had to ask for my dog, the receptionist lied on us in the process; I didn't receive my dog until close to 10pm. They added extra charges that no one knew about or what for. The crew showed no compassion, they were rude, and unprofessional. My dog was returned to us extremely thirsty, hungry and upset. Needless to say I will never take my pet there again. Truly dissatisfied & disappointed. read more

The most awful uncaring staff that have weaponized their so called "relationship" policy against the public. This is an emergency hospital so people bring the beloved pets here in an EMERGENCY, typically because their regular vet is closed and the pet is in a dire situation. This staff expects you to be under zero stress and go along with everything they say and ask no questions....or you have "broken the relationship" and next thing you know they are kicking your pet out and telling you to go elsewhere. In my case I was told to drive away, leave my pet, after being told that she may not be treated for up to 6 hours despite admitting her condition needed immediate care. Huh? Meanwhile, you have to sit in a parking lot, in your car talking on a phone with them, which allows for this immature rude staff to cut your conversation off, placing you on hold several times mid sentence, and then they are offended when you ask them why they are cutting you off and placing you on hold and not answering your questions about your pet! Thus, when I asked what was going on, asked to speak to the vet tech before I can leave, next thing I know my dog is being carried out to my car like a sack of potatoes and an extremely rude vet tech is telling me that "I have broken the relationship". What? Because I asked to speak to someone before I leave about what was going on? This tech's demeanor was beyond rude and annoying and accusatory for someone who had never talked to me or met me and it was clear that who ever was on the phone with me LIED to her about what was going on. Either way, for anyone in the animal medicine community to be so uncaring, officious, condescending, and rude....for them to be more motivated to march out to a car and chuck a suck dog at someone to "break a relationship" rather than have COMPASSION for the sick animal means you are in the wrong profession. It appears that several people working there need to work some where where they do not have to deal with the public and certainly not defenseless suffering animals. I am appalled at these so called animal care workers. The story did not end here.... My husband and I were desperate for my dog to be treated and knew that timing was against us due to her condition so we had no option but to plead with this graceless tech to please see my dog. How twisted is that? Interestingly, the vet, who was quite polite, caring, and exactly what anyone would expect from a professional, called to tell me that treatment would commence immediately and explained everything to me. Exactly what I was asking for when I was treated like crap as explained above. 10 minutes later I am called back...."YOU NEED TO COME GET YOUR DOG, WE DON'T HAVE THE NECESSARY MEDICINE TO PROVIDE THE TREATMENT." Are you kidding me. By now 2.5 hours of treatment time have been wasted putting my dog at risk for abdominal surgery! How do you not have such a common drug immediately on hand at an emergency hospital? You people put me through all of this! WHAT A DAMN JOKE! So, I had to come get my dog, drive her to another emergency hospital, where she was immediately treated, everyone was KIND, PROFESSIONAL, COURTEOUS, and CARING! This place has plenty of complaints. Read them. I found out that they are spot on. The vet here was very polite speaking to me on the phone, but the rest of the staff was a total misery and that is the last thing anyone needs to deal with when your beloved pet is in a dire heath situation. No one needs to be threatened and then have their sick pet thrown out of a hospital because you dont like the owner asking about what is going to happen before you shoo them away. SHAME ON YOU EPC.... Your staff are petty unprofessional hacks. read more

HORRIBLE. I am not sure why this place has 'emergency' in their name, these people are slow, lazy, extremely rude, and have zero sense of urgency. Do NOT come here!!! If they were good once they aren't anymore! I recommend CVS in Murrieta instead, and here's why: this run-down Temecula "ER" clinic turned my kitten away over the phone after I told them she had ingested something poisonous to her (prescription pills), they gave me some poison control hotline number to call instead, only for the poison control to tell me to get my cat to a vet ASAP! So I call this lazy "ER" clinic back only for them to very reluctantly agreed to see my kitten, only after they, of course, placed me on hold, wasting more time, while my kitten's heart could be failing. When they finally agreed to see her and I finally get there, they take forever to get to the door and are instantly extremely rude and unprofessional, just glaring at me through the door right from the get-go.. And then this grumpy older gal named Lynette finally makes her way to the door, only to berate me angrily on filling out their online form before they can see my kitten. People like this should not be working in emergency clinics, such a terrible attitude, she was far the rudest most unprofessional employee I have ever met -- zero sympathy or compassion with what me and my kitten were going through. It is obvious to me that she hates her job. Go ahead and use COVID as an excuse to be lazy, slow, and extremely rude to people and animals that need help. I am glad I left and took my kitten elsewhere. I'll be sure to spread the word to everyone I know about my experience, this facility is unprofessional and horrible. I'll say it again, take your animal to CVS in Murrieta if you want fast, quality, and professional care, CVS had more sympathy over the phone and had a sense of urgency and professionalism about the situation we were in. (as all vets should, a kitten swallowing prescription pills are no joke). They got her seen quickly. So thank you CVS! read more

I would really think about taking your dog elsewhere. They are on a severe money grab but that is not the worst of it. My dog got bit by a rattlesnake and we immediately took him there. We waited for three hours and finally I just took him back from them and took him to a more professional vet. Plus, the money grabbers were very rude and had not a nice word to say. Avoid this money grabbing place, they are a joke. I would hire a new office manager, she has a serious attitude. Took my dog over to the wellness center on Clinton Keith. Totally different there. They were super concerned that the other clinic had not given him the anti venom and said instantly bring him. We did, super kind, super concerned, took him back and said we will get the paper work going but we need to get him the anti venom right away. Seriously, these guys get it. EPC needs to understand better, the emotions of a pet owner who is very concerned. Maybe say a kind word of assurance. Nope, no cares to give. read more

What a joke. Service staff and Doctor were so unprofessional rude. They preferred costly pets with a major emergency. Money rules, they have to somehow pay for the outrages business tax in the city. If there was zero stars available they would have gotten -00-. Double zero. Take your pet somewhere else. read more

This is the worst place you could ever take to animal if you want it to survive. My dog had been poisoned and they took $1200 from me said it would be another $200 to save her and when I asked if they'd take payments they said no stopped treatment and euthanized my dog. I didn't have the money for the disposal fee so they put her in a trash bag had me pull around back and put her in my car to take home and burry. The staff is fake and one girl in particular was twacked our on something talking a mile a minuet she wouldn't look us in the eyes when talking to us and couldn't stop fidgeting. I would never recommend this place to anyone read more

They were able to evaluate my elderly dog even though they were extremely busy Thursday night. Staff were amazing in taking care of Whiskey, answering all of my concerns, and making certain I was safe while waiting in the parking lot with all the wild lounge patrons nearby. Thank you! read more

Very pushy to get the max payout. They make the family members sit in car while they come out to your car without wearing a mask. This makes no sense. The tech asked if our dog ingested Marijuana or rat poisoning. I told them no and we have no other of our 7 animals with the symptoms. Finally the vet spoke to me with the same questions. When I didn't cave in and shell out 700 to 1000. His voice became louder. I paid the 140.00 got my dog back and took her to her vet that took blood stated she looked great for 14 years old. Waiting for blood results. So sorry vet no iv needed to flood out her Marijuana ingestion. out to your awful service. read more

This place is horrible!!! I DO NOT RECOMMEND!!!! If you love your pets then this place isn't for you. They tried to get x-rays and all that stuff for a dog bite that just needed to be properly taken care of. I asked for an estimated amount and was told between $300-$400 just to get a call saying it's $1,100-$2,400 because he need an IV and catheter which I know isn't needed!!! Then they charged me up the ass for my dogs medicine and they gave me the wrong amount!!!! They charged me for 28 tablets and I only got 14!!! THIS PLACE DOES NOT CARE ABOUT YOUR PETS!!! read more

We brought our dog in with welts all over him, we didn't know if it was allergies or bitten by something. The Vet was quick and very caring to make sure he did the right thing for him. They gave him two shots and said he should clear up in couple hours. He did and was so happy to feel better. Thanks Emergency pet clinic. read more

I'm still reeling emotionally from my phone call to this facility late this evening. Our 22 year old pet had passed away and a woman named Alissa answered the phone. Her statements are not verbatim but synopsized from memory. I described everything in detail and asked if, in her experience, do people bring their pet into the emergency room when they pass or do they wait to take them into the clinic the following day. She answered we could bring them in and they'll put him in a freezer, in a very snide and inattentive manner. I asked her again do people usually wait until morning with a pet who has passed or bring him into the clinic. She stated that she didn't know what most people do - She just knows when they bring them in they put 'em in a freezer or we could do that at our house. At one point she started laughing ( no BS-she started laughing) and I asked her if she thought this was funny and she stated that someone in the background was making her laugh. I then stated that we don't want him in a freezer and we'll take him to the clinic early the next morning. She then (very sarcastically) stated for us to have a great evening. I was literally in shock. I said she had to be kidding and she hung up the phone. My wife was a witness to the entire conversation. I'm following up with the manager this week. Alissa should be ashamed and more importantly- she should be unemployed. I suppose people who are ignorant , unprofessional and rude will always be doomed to manning the night shift at a pet hospital that generates a lot of complaints. If you want to be treated unprofessionally and sarcastically this is the place for you. If you want compassion and information you can use-don't come to this place. read more

Brought cat in who'd escaped from a coyote attack and was seen immediately, price was fair for emergency care. Noted employees treating all clients there with compassion. What stands out is that they called the next day to check on how he was doing. I was working so they left a message. They called the following day as well to check in. Very pleased with staff professionalism, kindness and follow-up! read more

The only place that was able to see my dog, called multiple other vets but was referred to here due to them being at capacity. They did there best on keeping me informed and any question I had they answered to there best intent. yes I could say the wait time was a little longer then expected( but called ahead anr they did mention wait time was higher then usual) but again it was 7pm and they seem to be busy. she was tested and given treatment and released at 1:30 am, overall experience was good and if I have another emergency I will be going here again. read more

So, I brought my cat in which had blood in both eyes. I understand they can get busy with emergencies. No one would even say it will be a couple of minutes till we can get to you. 25-30 minutes went by and my kitty started bleeding from her rectum. I checked in the lobby and no receptionist or anyone else. I literally had to call the clinic to let them know. They told me "we will get to you when we can". I dont usually write reviews and I understand this might have ( or not ) been unusual for them. I saw them going into the back and saw at least 4 personnel sitting on stools not really doing anything. I recommend that they retrain their staff to keep patients informed about having to wait. read more

First, I want to say my experience has been overall positive. My dog did end up passing away but it was after many effort to help her. The reason I rate it 4 stars is because how they do cremation. My dog had experienced a seizure late at night so I called here. The person who answered, Thomas (?) was incredibly nice and helpful. I appreciated him getting my dog in fine. They sent her off with medicine which did help. The second time, her legs started declining and she couldn't walk. They ran tests and she had numerous tumors everywhere and her health was declining rapidly. My dog already had cancer once and since she was unable to walk, I knew she couldn't fight and I decided to put her down. They were very nice and respectful when I came in for that, and I asked for cremation. Mind you, this was my first time ever putting an animal done. I was reassured I would receive her ashes in an urn and since I already was in distress, I said ok. I knew I should had done more research, but how was I suppose to know? This clinic does INDIVIDUAL cremation, not private. That means your animal will be placed in the same incinerator with other animals. You will not get 100% of them back. I wish they explained that. We as pet owners are already emotional and aren't thinking bright as we put our dog down. I wish I was told that they would be with other animals so I could had went somewhere else and did private cremation. I want 100% of her, not 95% and some random. They just had me mark off and went on with the day. Please consider telling your patients this so we know what we're doing. As well, I was informed I'd be getting ashes in a couple of days and when I called today, they said two weeks. read more

Hands down the best 24 hour emergency clinic. I took my dog here twice and they got her the treatment she needed for a reasonable price. Would highly recommend you come here over CVS Emergency Clinic in Murrieta. They are way more affordable and care about your pet versus payment. CVS will do extra (perhaps unnecessary) tests & procedures then charge you three times more than this place. The vet here is absolutely amazing and super accommodating. read more

We have used the emergency pet clinic for a few urgent situations now. Our most recent was with our very pregnant poodle to got ahold of a bikini top. The staff was so compassionate and comfortable using a more conservative approach to her treatment, she was able to pass the blockage on her own after receiving subcutaneous fluids and went on to deliver 7 healthy puppies! read more

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This vet does not your have pet's health as their #1 priority. All they care about is money. If you cant afford a $3,000 vet bill at 3 am then you're out of luck. They'll either put your dog down or take your dog and not give it back even if you come up with the funds. Heartless. A payment plan should always be an option. read more

I am writing this with a heavy heart as my almost 14 year old pug that has grown up with me since I was 6 years old has been put to sleep on Monday, June 24th. Now let me explain why I am so resentful towards this place that should be shut down. Choowee, my pug, has never really had any health complications. However, just about a week ago he started having trouble being able to urinate and poop. He became incontinent. He usually loved going on walks, but started showing physical inability to do so anymore. We didn't know what was wrong. We figured he had a UTI, so my parents took him to this place to confirm the problem. They wanted to go to a different vet that we had visited before to put down one of my past dogs, but he was not there at the time. The vet at this Emergency Pet Clinic made my parents pay $1k to run lab tests just for a MISDIAGNOSIS. They said my dog had kidney stones. He didn't. When he came home, he became worse and worse. He was unable to walk and was screeching in pain Sunday night. On Monday morning, I had never seen him in a worse condition, he was panting and it was clear that he was not doing any better. We took him to the original vet my parents wanted to see the first time, and the vet actually took the time to look through the x-rays and documents that the vet at this place took. The vet explained how he didn't have any kidney stones, but he had a neurological problem that affected his spine which explains why he was not able to walk anymore. The surgery he offered to perform on Choowee had a survival rate of about 30%. It was the hardest decision we have ever had to make, but we didn't want to put Choowee through any more pain and complications. We knew it was time to say goodbye. This place scammed my parents for money, misdiagnosed my precious dog, and let him suffer a few more days than he needed to. The worst part? They called and asked to see how he was doing days after we put him down after having the nerve to not even diagnosis him right. They also sent my mom a survey to rate how her experience was. Losing my Choowee was already hard enough, but now my parents have to deal with the fact that this vet took money from them just to have my dog needing to be put down in the end. Never come here! read more

Great care was given to my dog. Very kind people. I would recommend this clinic to any who ask.

Very RUDE doctors and unprofessional work. These people half ass stapled my dogs wound closed, the Staples started falling out a few days later so we took him back and dr. Swarwoski told me in these exact words that I get what I payed for and to not "bitch" about the work that was done because I couldn't afford the other offered option and then hung up on me. I was charged $500 for 11 staples and to be treated horribly. Now my dog is at home with a gaping hole that they would not fix. Please do not take your animals to this place. Very unprofessional. Pictures are how my dog came out of clinic. Staples pulled out and hangin off him. read more

Emergency Pet Intensive Care - Emergency Pet Hospital Near Me - Temecula, California

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Do not take your animal to this place it is the worst place I've ever been to! They had missed treated my dog there! When I picked him up he smelled like a dead dog I kid you not he smelled foul when I picked him up I had to give him a bath to get the odor off of him he was scared to death when I picked him up the fees were outrageous! My dogs temperament has changed completely he is not the same dog he was when he went in and came home I am sad to say I don't know what happened to him there but he had some traumatic experience! Whenever we get in the car now he shakes and tremors. I wish I knew what happened to him that day that he was there! It saddens Me to know that people miss treat animals every day and I don't know what they did to my dog but he has never been the same he is eight months old and now needs some special treatment and needs some special training because now he barks and tries to bite everybody who handles him. Please do not go to this place read more

My dog got a piece of a toy lodged in her gums and thankfully the groomer noticed it and let me know. Unfortunately, my usual vet was closing in 15 minutes and they recommended that I come here. I'm so thankful I did. I did have a bit of a wait, but that's to be expected at an emergency clinic. Especially while there's a pandemic. Everyone was kind and friendly, and I noticed how caring the staff was with all the other emergencies that came in. I will hopefully not be back (because I want my dog healthy and hopefully no more emergencies) but this is where I'll go if anything else happens! read more

thank you Dr.CAIN.and staff that helped the night my dolly had to go... you made the most difficult thing Myself and parents ever had to do , a little easier because of your support and understanding... . Your hard work and professionalism didn't go unnoticed... we appreciate everything you did, thank you. read more

Emergency Pet Intensive Care - Ms. dolly Marie - Emergency Pet Hospital Near Me - Temecula, California

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I have been to this clinic now 4 times. Two different dogs and I can honestly say this is the worst hospital I have ever been to. The waits are excruciating. They over charged, and they have terrible communication. Need I say more. The nurses are uneducated, doctors are understaffed. I have been to emergency vets and have never had such poor service. read more

I am so grateful that there is a 24/7 clinic for my dog. This was my first visit to Emergency Pet Clinic in Temecula. I spent about 3 1/2 hours there on a Sunday, but it was well worth it. They clearly had it posted that you aren't seen in the order you arrive but rather on need of the animal, which I totally understand and agree with. The doctor was very knowledgeable and correctly diagnosed Junior's problem, but he confirmed his suspensions with blood work and x-rays, which I was fine with and agreed to. The doctor provided the perfect medication for Junior (something to ease his pain without over medicating him) and he is feeling like his old self again. My only suggestion would be to have another Vet available to help the wait time. When I arrived just before 10 AM there was only 2 couples there. When I left at 1:45 PM the waiting room was full. Bottom Line: I would highly recommend Valley Pet Clinic to everyone. read more

In the worst week of my life, both of my dogs ended up admitted here for different reasons. The patience, thoroughness, and care of this clinic got us through it. They took every call I made, no matter the hour. They were always patient with my many questions. They sent pictures and updates frequently. Dr. Kim De La Peza is an absolute angel and took such good care of my babies. Though i hope to never need an emergency vet again, I know I can trust them. read more

I had to take my 15 yo senior dog to emergency because she had gastrointestinal issues. I liked that they took my dog quickly inside the room meantime they were taking my information so there weren't waste of time that was being escential for my dog by that time. The Dr was very clear in explaining his diagnosis and what should be practiced at that time. The assistant gave me the amount that I would have to pay for the treatment but there was never pressure of any kind. My 4 stars (one less from 5) is because they are pricey. I know they have to charge for their job and professionalism and my dog worth it with no doubt but I believe many people could save their animals if they were a little bit more reacheable. THANKS to all the staff who saved my dog's life. read more

We had a very positive experience here. They came recommended by multiple primary vet clinics when we were calling around trying to get my sick dog seen day of. She started vomiting multiple times and had diarrhea for long enough for us to know she needed to be seen asap. However every primary Vet we called was booked out completely for days to weeks. We knew taking her to an emergency vet would cost us more but that didn't change the fact that she absolutely needed care. She was seen by the vet promptly and my boyfriend (who was the one who took her in) was kept regularly updated during her time there. We do not feel we were upsold on anything unnecessary. We opted to have treatments and tests done that made sense and the price, while still a good chunk of change, was nothing that surprised us. We are very happy to know we have this emergency vet as a future option for when the primary vet is booked. read more

I can't thank the staff enough. 2 Sunday's ago my poor cat Clyde was in very bad shape. I rushed him here at 6 in the morning. They did everything they could to save my boy. Unfortunately he could not be saved. They staff was so kind and loving. Today I picked up his ashes. When I got home and opened up the bag there was a beautiful card, a ceramic disc with his paw print a stand with his name on it and his beautiful wooden urn with his name on it. read more

They did was was needed to save my dog. I feel they were expensive but then again a life is priceless so it was worth it. Just a very depressing place to be. One thing I did not like was they were showing hunting shows on the television. So while we were sitting there waiting, my wife and I, there were moose, deer, and other animals being hunted. When I asked for them to change the channel as I did not feel it was appropriate in that type of setting the nurses or front desk people claimed they weren't aware of it and they don't have a remote... needless to say they left it on how it was not even shutting it off. read more

Highly recommend This emergency pet clinic Dr. Bryden is amazing. My dog ACL wound opened up she was able to care for him and close his wound with also giving me so much information in regards to the surgery and the healing process. She has given me more information than my own vet and was very nice to work with I would highly recommend her to anyone. read more

This is absolutely the WORST place I've ever been to in my 22 years of owning pets. I will never come here again not if you paid me to. The workers are so rude and so slow and ignore you! They sit and chat with each other while ignoring you. I was told to bring my dog in at a certain time. It took FIVE HOURS to get my dog back even though all they did was an exam! We waited in our car in the parking lot the whole time. They called me on the phone and asked a lot of questions, then as the hours went by I called and they said that there were two dogs ahead of him, there was an emergency etc etc. I finally got to talk to the Dr and she was very nice. Then it took another hour and a half more?! Why!? I said I just want my dog back. They wouldn't bring him to me even though I had paid CASH at the door right at drop off. They just sat there talking while I stared at them through the window. What were they doing with my dog all this time? Why didn't they call me and say hey we can't see your dog because we have an emergency. Is my dog in a cage? Why is there no update? So so frustrating and I was so worried about my dog. Too long of a story to even tell- I finally got my dog and left. When I got home he was so thirsty and I'm sure they hadn't given him water. This is a very unprofessional place and I would never recommend ever. read more