If you are considering moving here, don't. There are so many internal issues to mention. The most…read moreegregious is the food. There has been a problem with "chef" after "chef" and the food right now is not edible. My mom throws hers out 6 out of 7 days. She resorts to peanut butter sandwich and milk regularly. They will not take anything off the rent for food, so now we have to have food catered and the grocery bill is 4 times as high. This is nothing more than a nursing home so for the ones that are independent this is not the place. Moving her out as soon as possible. You've been warned.

People who think living in a retirement center equals heading down to the end of the dusty road…read moreneed to visit The Heritage at Gaines Ranch. This place looks and operates like an upscale hotel. Just walking into the spacious, beautifully appointed lobby will clue you in that this is no ordinary retirement facility. High ceilings, marble floors, upscale furniture, a fully stocked hard volume library to the left, an extended double living room to the right (complete with a giant tropical fish tank, a posh seating area, and a billiards table), and a great room with a grand piano straight ahead that regularly transforms to host a live music party, or happy hour. Around the corner to the right is the restaurant, which offers chef-prepared meals selected from a menu throughout the day. Down the hall past the elevators is the indoor pool, hot tub, and exercise room, and farther down the hall is the deli, beauty salon, and crafts room. A close relative of mine lived here for four years, and I kept telling him it seemed like he was on permanent vacation at Club Med. I ended up spending a lot of time with him there, it was such a pleasant experience. We always had plenty to do together. The Heritage offers a packed calendar of classes, day trips, club meetings, parties, and other special events. Most activities are included in the monthly rent, but some cost extra. Four of the five floors consist of independent living apartments, with the other floor being dedicated to residents who require more assistance and want a smaller, quieter environment. That floor has its own dining room and additional activities as well, though residents may choose to eat or attend activities downstairs. They do offer assistance on an a la carte fee basis for residents in the independent living apartments as well. The staff is overwhelmingly pleasant and treats all residents with extreme care and dignity. At the time my relative was there, they offered residences for independent and assisted living, but not for nursing or dementia care. It was expensive, but not out of line with costs for similar services in the Austin area. And I think it stood head and shoulders above those other places as far as quality and value.

Great place to live in a convenient location within easy walking distance of Central Market,…read moredoctors offices, movie theater, etc. Meals are of very high quality, nutritious and professionally served. There are many interesting activities to take part including lots of different games and music!

The management doesn't care for their residents. I arrived today and my dear friends apt was 89…read moredegrees. AC stopped working on Friday and they brought up a temporary unit. When I looked more thoroughly the hoses were not connected from the unit and outside, I retaped them with duck tape. Asked for an emergency call for the A/C with NO Response. The concierge said, I can't help you, I've notified Everett. NO Response. Please Reconsider moving here. YOU deserve Better!!!

This is the worst place ever I would even put my uncle Johnny in this place. I can't believe they…read moreput me there at 47 years old living with 80-year-old hundred year-old people and then go give me some diapers like I'm a shit to piss on myself really The hospital put me there in my family came and got me immediately

HORRIBLE HORRIBLE HORRIBLE Experience at Brookdale Westlake Hills…read more My family chose Brookdale Westlake Hills because they took excellent care of my grandfather six years ago. Sadly, the quality of care has gone downhill DRAMATICALLY. The staff now are unprofessional, inattentive, and clearly unhappy in their roles. Every time I've visited -- and after hours of being there, observing staff behavior firsthand -- I've consistently seen them sitting on their phones instead of caring for residents. This is not just a one-time occurrence; it is a pattern that reflects neglect and lack of interest in their responsibilities. When they do interact with residents, it's often with a bad attitude, as though the residents are inconveniencing them. Family members and I have repeatedly asked for updates on our loved one, particularly from NURSE EVAN, and each time we were treated as if we were a nuisance. EVAN often responded with a dismissive tone, gave vague or minimal information, and acted visibly annoyed that we were even asking. At times, it felt like pulling teeth to get even the most basic updates about our loved one's condition -- which is unacceptable when someone's health and dignity are at stake. This is heartbreaking to witness, especially when entrusting them with the care of someone you love. It is shocking and disappointing to see this level of neglect and indifference in a place that is supposed to provide care and compassion. If you value your loved one's dignity and well-being, DO NOT send them here. They are NOT in good hands.

I am extremely disappointed with the treatment I received from Constance at the front desk during…read moremy recent visit. While the staff member conducted their duties with a surface-level professionalism, their tone and behavior were condescending , dismissive, and bordered on openly rude. At one point in the conversation she stated "How did you even get in here?". It's important to mention there was one man sitting at the front desk when I checked in on the tablet, She of course wasn't. What concerned me most, however, were the subtle but unmistakable racial undertones in the interactions--particularly in the difference between how I was treated compared to the other guest.

I was at Querencia for 10 days of physical therapy. The care was superb: The physical and…read moreoccupational therapists were appropriately challenging and consistently good-humored. I received round-the-clock care from true professionals who were always gentle and kind. The facility itself is beautiful and in a beautiful setting. Also, the food service was excellent and flexible. All they lacked was Cholula, which my wife supplied.

I moved my mom into Watermark last September. She was not very keen on moving there, but soon…read moreafter she adapted well to the environment. The management and care has been very responsive to her needs and my concerns. I feel very comfortable leaving her in good hands.

I performed at this facility (played guitar and sang for the residents) January 12. The residents…read moreseemed very appreciative and were very kind. There was miscommunication from the director regarding their payment terms. This frustrated me because I was paid the day of the performance for every paid gig I have ever had at other venues. Different industry, different practices. It took about 2 1/2 weeks to get paid. Today the director explained they pay 30-45 days following performances based on frequency (recurring versus first time).

This is a great place to consider for your parents or yourself if you are looking for a retirement…read moreand assisted living combination. My family did an extensive search in Central Austin, and even tried out the very large competitor that is in close vicinity for a few months - we are so glad we made the switch. Here are some of the reasons. -The staff is very friendly and quickly knew us all by name. They all care about the residents and family. -The executive director is very personable and approachable. -The facility is very nice and easy to get around, with a park near by and the shops at the Triangle. There are no "bad apartments" that I can see. -Contracts and policies are reasonable and senior friendly. Believe me, you should check this all carefully to avoid any nasty surprises. From past experience, what they tell you in sales is not necessarily to be believed. I am very glad we made the choice to move to these guys.

Moved my mother to independent living here 6 months ago from another facility in Austin. I have…read morebeen nothing but very pleased. The facility and apartment are lovely and well maintained. It is surrounded by a lovely pond, park, restaurants and shops In a very central and convenient area. The food is delicious. The staff is friendly, competent, and caring. The director is dedicated and responsive.

This is an amazing place and I'm so happy my mom lives here. The people who work here are like…read morefamily and so loving. It's an upbeat environment making every day fun. Highly recommend!

Management lies and doesn't protect the safety of residents…read more They ignore and never document what your to.d, don't like thier conversations recorded

I live at Westminster Manor and it is one of the best retirement communities in the country. For…read moreexample, we are kept busy and our minds are stimulated by the activities on campus and there are staff members and buses devoted to us. Annually, there are 9,000 activities for individuals in assisted living, 2,500 for those in nursing, and 5,500 in memory care.

I needed a quality skilled nursing facility for my mother recently as she discharged from St…read more David's. After reviewing the Centers for Medicare and Medicaid web site, I decided to go with Westminster for her care. I couldn't have been more pleased. The building is beautiful with its landscaped courtyards and spacious and immaculate resident rooms. The staff is highly professional and caring with a wonderful sense of humor. Even the food is tasty, something you don't expect when you are in the hospital or nursing home. Call lights were answered promptly here and the staff go the extra mile to make people feel welcome and at home. Highly recommended.

I cannot praise Elmcroft Assisted Living on Menchaca enough…read more Grandpa lived in the Assisted Living side till he passed away. Grandma lives in the memory care unit. They are HEROS! I would go so far as to say they have treated our family like family. Cora in admissions worked with us to explain the finances and answer all questions. She's stepped back in when finances became tighter. Amber, the Executive Director has always shown us kindness and compassion and gone to bat for our family. The maintenance staff got Grandpa's TV working a few times so he could continue to watch his baseball. They then moved Grandpa's hospital bed over to Grandma's room and set it up for us when he passed. Sandra, the director of the Memory Care Unit is such a loving leader to the residents and her staff. The Christmas party for residents, staff and family was so generous and fun. It's so hard to not be able to see Grandma in person because of COVID-19 and it makes it even more important to know that the staff in the memory care unit treats Grandma as if she were their own Grandma. I thank the Lord that we found them.

After my father's passing mom needed to move into an assisted living center. The staff made her…read morefeel so at home and she quickly made friends. She absolutely loved the bingo and the Friday happy hour. The staff treated her as part of the family and after she had to move to a skilled nursing center, she still referred to Elmcroft as her home. Thanks to the team at Elmcroft for making the last year of my mother's life special.

Moving into The Reserve is the best thing I ever did. I got…read more a one bedroom apartment with a kitchen equipped with a large refrigerator and a microwave oven. Plenty of cabinet space and drawers. The kitchen also has a large double stainless steel sink and faucet. The wall across from the kitchen has a large closet for storage and also a full size GE washing machine and dryer. The living room has plenty of room for a large recliner, a grandfather clock, a 65 inch Samsung TV and a large double door cabinet where I have my 27 inch iMac computer. Between the recliner and outside wall I also have a 36"x36" pedestal table, where I have a large hammered copper lamp with shade. The two walls forming the corner behind the recliner and grandfather clock, have two large glass windows covered by Venetian blinds. Moving through the lockable door into the bedroom there is room enough for a queen sized bed, and a three drawer cabinet with lamp. The outside wall has a large window covered with Venetian blinds. Sliding double doors lead into a closet with plenty of room for hanging shirts, and with shelves that hold baskets for socks, and underwear. Under the shelf on the right there is room for a large four drawer cabinet where I can store pajamas and a large collection of various shoes. A single sliding door leads into a spacious bathroom, complete with a shower, toilet, and lavatory. There are two spacious cabinets and drawers next to the shower. Another reason I picked this third floor apartment is that it is located next to the fire escape stairs. I never use the elevators because I like the exercise I get walking up and down the stairs. My apartment is also located at the very end of this wing of The Reserve apartment complex. Consequently I don't hear or see any of my neighbors. Thanks for your time and attention. Mack Hounsel Apartment 301 ,

Hello everyone I came to work as a caretaker I'm A agency worker so needless to say this place was…read moreawesome the staff was amazing the community was clean and it was well organized and the most important of all was the residents seemed to be very much happy so this was a awesome experience to be able to come to such a well kept environment and to also know that they are very much so doing a lot of things right from my point of view and I would say if your looking for a community for a love one this would be a excellent place