A 1 star sales experience, turned into a 5 star rating, honest review, please read! Here is a nice long review, wanted to be honest and as accurate as possible starting from the beginning. I live in Austin, TX and inquired about a car for sale at their dealership via a phone call. I was promptly setup talking with a knowledgeable sales guy, he described the car in detail as much as he could over the phone, and I was very interested, so we setup a meeting and I actually decided to put a deposit down on the car before I drove the 3 plus hours, so they couldn't sell it in the meantime. I get there and I loved the car, it had a few issues, but I brought those issues to the attention of my sales guy. I will say he tried to brush them off with typical sales guy rederic, "car is priced accordingly" etc. Well I wasnt having that, it was missing a advertised component, and I spoke with a manager and they reduced the price. My experience with the sales people there overall would have just warranted a 1 to 2 star rating to be honest. They weren't interested in haggling, which is fine, the price on the car was already pretty good, but my sales guy wasnt giving me much attention and I definitely felt rushed out of the door. Like I said a 1 or 2 star sales experience. I ended up purchasing the car and subsequently drove it back to Austin the same day. Approximately 40 miles down the road, the check engine light on the car came on, I decided I would just drive it home and deal with it on Monday, it being the weekend and all. I was thinking whatever it was the warranty would surely cover it. So I take the car in to a local shop on Monday evening. That same afternoon, I got an email from Emmons asking how was my experience, so I replied and told them how my check engine light had come on and I was having it looked at already. I promptly got a call back from my sales guy, saying once they figured out what the problem was to give him a call back. Which was nice, but at that time I wasn't sure exactly what it was going to cover. About 2 hours later I got a call from Gary Emmons himself, he explained sometimes these things happen when people reset the codes before they trade in the vehicle and his guys dont always have time to drive the car to complete the drive cycle. He then told me that any and all repairs needed to get the check engine light off would be covered directly by the dealership. Man did that set my mind at ease, but this was also just the beginning. I finally found out from the shop doing the repairs that the issue was a modified exhaust system, someone had installed 02 sensors in the proper location, the shop I was at was not equipped to handle custom exhaust work, so after discussing with Mr. Emmons himself, he pointed me in the direction of an exhaust shop he trusted in Austin, after being told he couldnt do the work needed at his shop, Gary and I decided that the best choice would be to take it to a performance shop to have the car tuned, still covered by him. I was pretty amazed, at this point I would have been hung out to dry by 90% of the dealerships out there, so it felt great that he had me covered. So I was told the car was safe to drive as is, and I decided to drive it up to Dallas for the weekend, on my way back, the car starts to overheat and make funny noises, I pull over and there is coolant all over the engine bay. I immediately called Mr. Emmons and he told me, and this is the truly amazing part most people cant believe when I tell it. Find a place to park it, hide the key, he will have it towed back to Houston, he will cover the repairs to what we had assumed was a water pump at that point, then take it to a performance shop he trusted in the area and have it delivered back to me. He also offered to cover a rental car in the meantime, or whatever I needed to get home, so I took an uber 1.5 hours and was reimbursed for it by Thursday of the next week via a check in the mail. I was only out about an hour of my time when it was all said and done. So it turned out that a cooling fan had broken apart and ruptured the radiator. Mr. Emmons still covered all these repairs, after it was sent to the performance shop, the dealership drove it a few hundred miles to assure there were no other issues with the car, they also addressed some concerns I had planned to have fixed on my own at a later date, such as the brakes squeaking, the headliner would come loose sometimes and the keyless go system I had complained about to the sales guy earlier in the story. Although it turns out the car never had it to begin with, they ended up having a second key made for me instead. Gary personally inspected the car for me and made sure everything was perfect before sending it back to me. Upon receiving it back in Austin, turns out they forgot to send one of the keys, which was then overnighted to me via fed ex. Overall what could have been the worst car buying experience of my life was amazing! read more

After my car was totaled by a woman running a stop sign I was advised to give Emmons Motor Company. Honestly I didn't want to make the drive from Conroe all the way out to Pasadena, but I had spent 2 weeks shopping online for a 1 owner, low miles, excellent condition vehicle and I found 3 at Emmons that peaked my interest. They advise you on their website to make an appointment so I called at 9am Saturday morning, they don't open until 10am so I left a voicemail stating that I would be arriving at 1pm. Traffic being what it is I was running 30 min behind so I called again at 12:45pm to let them know I was still planning on coming to look at 3 vehicles. Armando answered the phone and said that they had not received the message but he took the info on the cars I was coming to view and said he would have them up front waiting for me. When I arrived 25 min later he had 4 vehicles waiting, running and cooled down for me to view. Based on what I was looking for Armondo had a 4th vehicle he thought might work. The place was an absolute mad house of activity...the waiting area is small, only 6 chairs and they were full as well as numerous sales people, staff and customers running all over view cars, delivering cars, getting paperwork filled out. As stated, I spent 2 weeks researching vehicles online and apart from a lot in Spring these vehicles were in very good condition, very low miles and 3 out of the 4 cars were 1 owner vehicles with clean Carfax reports. I selected a car, took it for a test drive and returned to purchase. Yes, the process was not short. I had arrived about 1:30pm and didn't get out of there until 5pm. But Armando, in fact most of the salespeople I observed throughout my wait were dealing with 3 + customers at a time with more arriving all the time. It's a small building, that alone makes it seem a lot more stressful. David, the Manager was helpful and quick at running financials. Ben, another salesman and 2 other salespeople acknowledged me every time they stepped through the room asking if I needed a drink, had questions about anything or if I needed help. I am NOT a high maintenance person, and although I am spending an significant amount of money at an establishment I am also an adult who is capable of patiently waiting. I am NOT the only person there spending money, there are only so many sales people, financial personal, receptionists to field incoming calls....with so many customers arriving and expecting to be waited on what kind of world do we live in where adults become spoiled brats and after throwing a tantrum storm off the lot because they had to wait their turn. Geeeez people. The world is a much happier place when we maturely acknowledge that life isn't perfect....but give the benefit of a doubt and treat others as you want to be treated....yes, that includes car salesmen. read more

Excellent service, excellent vehicle, excellent sales man (Justin). I would highly recommend Emmons. I just bought a car from Emmons this past weekend (6/23/12) and I must say it was the best car buying experience I have ever had. I've purchased five brand new cars in my lifetime and this experience far exceeds any of those experiences. My salesman was Justin. I would highly recommend him if you are looking to purchase a car from someone trustworthy and extraordinarily helpful. I live in Crawfordsville AR, 565 miles from Pasadena, so you can imagine my hesitation to purchase a car from Emmons but Justin went out of his way to make the buying experience smooth and successful. After sending a message via the internet to Emmons, Justin called me back the next day. I wasn't available so he left me his personal cell phone so that I could reach him over the weekend. I called him back and asked lots of questions to which he gave me straight forward answers. He told me to give him another call on Monday and he would walk out to the car and go all through it with me on the phone so that I could get the answers to all my questions first hand. I took him up on that offer and when I arrived 6 days later the car was exactly the way he had described it. I flew in to Houston on Friday night and Justin picked me up in my car on Saturday morning. It took about 45 minutes to finalize the deal. I had asked Justin to please have everything ready for me sign so that I could be on my way back to Crawfordsville (10 hour drive) as soon as possible. He did exactly what he said he was going to do and more. The car had a few carpet burns on the driver's side and was missing the two floor mats. Justin sent me pictures of the burns and I felt they weren't deal breakers but by the next time I talked to Justin he had arranged to get the burns repaired and replaced the two floor mats for me. The entire experience was positive and everything went great on the way home. This car is everything I was looking for. It's a 96 Toyota Camry with 76K miles and it handled perfectly all the way home! I couldn't be happier. Yes, the waiting room is small but who cares. It's a good salesman, it's a perfect car, and it's a all around successful purchase that makes all the difference. Tammy read more

Justin Ramirez was great to work with when we bought our Ford Escape. He kept us notified of the timeline for the vehicle arriving and also of the work that was being done to prepare it for arrival. He was timely, professional, and sympathetic/understanding in all of our interactions. He put us in our "just right" vehicle and price range. Even though we were thrilled with Justin's customer service, the deal was almost nixed after we had our mechanic do an inspection prior to purchase. Upon return to the dealership with the inspection paperwork, Greg Guiles (one of the managers on duty) proceeded to argue with me about our mechanic's claim that there was "excessive rust" underneath and insisted there was no problem with rust. He was both argumentative and confrontational worh his words and tone - not at all customer-focused and actually rather defensive - until I brought to his attention how he was coming across and that up that point we were feeling very valued by Justin but that, due to our interaction with him, I was questioning whether I wanted to still do my business there. At that point, he changed his tune a little and offered to put the car up on the rack for is to look together, at which point we did indeed both see rust. Greg was reluctant to acknowledge the extent of the rust, atteibuting it to the fact that the car had come from Oklahoma where they get snow and use road salt; he also focused on the difference between surface and flaking rust, which I acknowledged was legitimate. In what seemed like an attempt to repair the relationship, Greg offered to replace the front brake pads and wash/undercoat the car, which we accepted. The car was ready a day earlier than promised during that conversation, and we are very pleased with our purchase so far (4 days later). I cannot say wnough how impressed we were with Justin Ramirez and his customer service, even to the point of returning calls and texts on his day off. Thank you, Justin, for your help! read more

Buyer beware (read entire post & see pics). They claim to have the lowest prices and then offer you nearly nothing for your trade-in. They offered me $2100 for my truck yesterday. I left there and got a firm cash offer from Carmax two hours later for $8500. Had I said yes to there final trade-in offer of $4000, after I refused to accept the terrible offer of $2100, I would have still been weaseled out of $4500 in trade-in value. In my opinion, offering $6400 less than I could get at Carmax is just bad business and it would have nearly forced me to not even get the vehicle that I actually wanted. Dealerships do not have the upper hand, don't let an experienced team of "sales" guys force you into making a bad financial decision. It would be really nice if more dealerships actually wanted to help get people into the right vehicle at the right price. This is my 5th trip to a dealer this past week and I've walked out of every single one. Rather than putting me upside down and trying to get financing approved for more than I am capable of, y'all should just sell the car for the price as advertised and offer a fair trade-in value and everyone (with approved credit) would be approved and happy with their payments and/or down payments. They had me trying to finance over $43K for a truck that was priced at $34,999. Here's a quick math equation for your finance department team - $34,999 + TT&L $2475= $37,474 - trade value $8500 = total financing $28,974, not $43K. read more

My experience was flawless!! I live in Pennsylvania, and I had my mind set of a specific car, a late model Ford Focus ST. When I started searching for a Focus, I was looking nationwide. I found several that were a good value, with Emmons having the combination of value, low mileage and amenities I was looking for. From the time I sent my first email asking if the car was available to when I picked up the car, which was all done in four days, Jaime and Mike were professional, friendly and worked with me to get the agreement in place before I flew down to pick up the car. For those who don't like the fact Emmons won't haggle their prices, there is actually no need to haaggle, which is a great thing for me. While I was picking up my Focus, they mentioned they actively price check to have the best prices in the Houston area. I'll go one further and say Emmons' prices are among those who give the best value in the *country*. While I was looking, there was only one other car -- in Florida -- that provided comparable value for the Focus I ended up buying.... and I've checked a couple of times since I bought the car last week, and I have only found two that are of comparable value, so it's safe to say I got a very good price for my car. I had a great experience with Emmons, and I'll consider buying another car from Emmons and making the drive from Texas to Pennsylvania again when the time comes for another car. read more

In February I purchased a Nissan 350z from Emmons Motor Company and I love my new car. I had owned a Nissan 300z in the past (20 years ago) and I always wanted to own one again. I found the car through their online advertising and it was exactly what I wanted. I immediately called and spoke with Justin Ramirez. He was very well informed about the car and since it was going to be a few days before I was going to be able to come test drive it, I put down a small amount to hold the car. A few days later I was able to go see the car and test drive it. The car was everything Justin had represented it to be. While it is in everyone's nature to want to haggle over prices I was very pleased that there was no haggling. That is the part I hate the most about buying a car. I knew what the price was before I went to the car lot and I was prepared to pay that price. My only complaint is that it appears that they have out grown their office space and it was a little uncomfortable at times, especially in the finance office which did not provide the most comfort at a time that is a bit stressful. I would definitely purchase another car from Emmons, I just probably would not do it on a Saturday since the process is so time consuming. read more

We have no complaints regarding service by Emmons and their staff. Price of XLR had already been reduced so they did not budge on their price. However, they did knock $1000 off my expected trade-in value after looking at the overall condition (involving road rash, curb rash on the wheels, and two scratches that went below the paint surface). I am not sure if they applied this set-off to the car prep for resale, but I was told it sold today, 3 weeks later, so it probably did get some attention. Paper work was smooth and fairly quick; car was totally as promised with no surprises, so we were happy. Trip home was smooth and there have been no problems with the car. There were a lot of customers, maybe a dozen or so, some we talked to were repeat customers, some came from areas in Texas and one was even from Florida. I think this speaks very well for the company. Megan Carver, our sales contact/internet sales specialist was diligent and personable. Bottom line is we would go there again if they had the right car...it was worth the 3 hour drive to find an exceptionally clean low mileage vehicle that was ten years old and a pleasant and competent staff. read more

We found the car we were looking for (actually a better version) at Emmons while searching online. It was a year old with 19K miles at a very competitive price. I detest the last bastion of "bet I can cheat you" games that auto sales has become and welcomed the fact that the web price we read was fixed. Unlike some others' experiences, we called ahead (and made the long drive from the Woodlands), and the car in question was in front, spotless, and ready when we arrived. As an ex-mechanic, I've developed a thorough used car check list, and it passed fine with the exception of a damaged driver's door weatherstrip. With that, and a successful test drive, we made arrangements to buy the car. We were able to pay cash, so I can't comment on any loan processes. There was a Dealer Prep charge which we hadn't been told would be included until the last minute, but customer rep Scotty Richardson openly explained how the amount was determined (not just a wash and vac) and emphasized that, in the future, salesmen would be asked to make this cost obvious before closing. Even with this addition, the price was still very good. And they replaced the weather strip a week later. read more

I would definitely recommend this place! I had to drive a ways to get there but it was worth it. I dealt with Ben in the sales area and he was great to work with. He had the car ready when I showed up (let him know I was coming). He even made time for me to take the car to a body shop to have it checked over with no problems or hesitation on his part. He even told me of different places where others have taken their car for inspection before buying (since I wasn't from around the area). It was a pretty smooth process with the exception of a couple of small problems. I wrote the owner about my problems after I bought the car. He took the time to write me back shortly after and even called me to work through the issues. I believe he went above and beyond to make sure I was happy with my purchase and the purchasing process. He was down to earth and really nice. They have a lot of really nice vehicles from what I saw while looking at mine. If you get the chance to stop by here, I would give them a look. read more

If you're looking to buy a used car, from a man you can trust, GO SEE JUSTIN, at Emmons Motor Company! I have bought a car previously from him. So I knew just the place to return to buy another car. I was transferred out of town for work and was in need of a second vehicle for my home. I found the car I wanted via their website. Justin took the time to answer all of my concerns and questions in a very courteous manner. Even though I knew it was Saturday and he and his co-workers were extremely busy I feel that he took the time necessary to make me feel comfortable in making a wise decision. Justin did a great job explaining the details and condition of my vehicle of interest. He promptley took care of my paperwork in a much quicker time frame than I had expected. I bought this car sight unseen and got exactly what I expected, from the Emmonds, a great product at a fair price. I could not be any happier with my new purchase. Thank you, Justin, for making such a dueling task a very pleasant experiance! read more

I want to give a big thumbs up to the crew at Emmons Autoplex. I came in and purchased a beautiful sports car for my wife. My mistake was not having my wife with me and for buying a manual transmission. She knows how to drive a manual, but in this case she could not push the clutch to the floor because of her short legs. (lol) I was freaking out on how to make this right for my wife. I called my salesman, Donny Slaughter on a Saturday. Donny said let me check on a few things and get back with you. Donny called me bright and early on a Monday and told me to get the car back in. He said the Emmons want to make this right. I drove the sports car back in and was able to get into a nice Lincoln MKZ Sedan with no problems. To anyone behind the scenes and to Donny Slaughter, thank you very much for helping me out. This is not your typical car lot. I will be referring my friends and will return in the future to buy another vehicle. Darren Terrell read more

I came to purchase a Chevy Bolt EV 2020 in Oasis Blue (so cute!) I saw on their inventory that I loved and it was quite the journey! They assigned me to Kevin and he was SO kind and had great energy. He never made me feel pressured and always checked to make sure I was okay when I was waiting for financing. He also gave me an air compressor when he noticed the 2020 was missing it! Financing was awesome - got me multiple financing offers, adviced me on ways to save money while also getting the warranty, and even gave me my paperwork on a flashdrive instead of paper - no more lost documets! Overall, I am EXTREMELY happy with not just the customer service, but the level of dedication they have for ensuring their customers leave with satisfied customers! I will DEFINITELY be returning with my family if they ever need a new car. If you ever go to Emmons looking for a car, ask for Kevin! read more

My family has purchased four vehicles from Emmons Motor Co. through the years and will continue to do so. You can't find better pricing for the quality of vehicles they are selling. They have a huge inventory of all price ranges for the first time buyer to family vehicles, sports cars, trucks, SUV's, etc...The staff is professional and courteous, not pushy. The owners are detail oriented, helpful and honestly there to do good business. Their buyer does an excellent job bringing quality vehicles to the consumer. In the event there is a problem with a purchase, they have gone above and beyond to remedy it. I am a very satisfied customer who will continue to purchase from Emmons Motor Co. in Pasadena for years to come. I used to think purchasing new was the only way to get a good vehicle and good experience but I have changed my opinion since finding a reputable used car dealership. read more

I am very surprised at some of the negative reviews by some people. Myself and my husband bought my car here and my experience was great. Frank was our sales guy he was very professional. What I loved most was the ease of buying the car. We did not have to sit there and do the "dance", we had gone to several other dealerships and did the "dance" we walked out. I hate that stuff. At Emmons they price the vehicle to sell. I got an amazing deal on a 2010 Nissan Murano with very low miles with a Carfax and completely clean history. The car drives like a charm. I will never got back to another dealership if I can help it. The price on the internet is what you get and what you pay, ours was 1,000 under KBB. Their no haggle motto is amazing. More dealerships should do it. read more