This place is a unicorn: exceptional customer service, extremely reasonable prices, extremely fast…read moreservice. Diego had me in and out of there on my first visit in less than 20 minutes - having sold me two pairs of prescription glasses with lenses (both of which I love and both were suggestions of his) and they were ready the following day! The environment is clean, friendly, and the final product speaks for itself. I returned a day later to purchase some prescription sunglasses - a luxury I could not have afforded myself on my budget were it not for the terrific prices on my first two pair. Don't let the unremarkable facade from the street fool you - this is a classy business providing classy service. Go.

My daughter broke her glasses at school. And this was the closest place seen the reviews decided to…read morecheck them out. I'm so glad I did she was able to find really cheap glasses he said come back next day and they would be done she LOVES THEM she said they fit perfect to her face and she likes how he has so many colors to choose from. He was awesome he's definitely my go to guy from now on!

Too good to be true Can't believe price and service vs…read morechains or boutiques Sure one if the best of, anything in LA

I'm so happy that I found this place with a Google search! I had no idea where to go and I got…read morelucky. The employees were attentive and friendly. I was really impressed by their selection. I see the same frames over and over again online but Eyelab has a huge variety of whatever style you may be looking for. I brought in a 12 year old pair of Bvlgari glasses that are my favorite. They have very unique arms and they don't make them anymore. I was afraid they couldn't be fixed after all the abuse I put them through, but Eyelab took care of them in about 5 minutes. The price they quoted me for progressive lenses was extremely reasonable, even without insurance. Give them a try and you'll be impressed!

Dr Gomes and his staff are amazing..!!! Especially Lucy has…read morebeen patient and amazing helping me with all the selection they have 10/10 TIL next year

The customer service was awful. One employee in particular--the slim Hispanic man with a goatee was…read moreespecially unprofessional and unhelpful. He was dismissive, unfriendly, and made what should have been a simple interaction frustrating. Take your business elsewhere.

I am changing places from here. A lady answered the phone and booked my appointment and never set…read morethe appointment. Front desk was rude af don't come here. Believe the bad reviews you will see for yourself why. I think they need to hire new girls that are friendly and not distracted and actually book an appointment when they say they did.

Staff is very rude try to charge you for anything ,I had only asked about pricing for an exam and…read morewhen I came out of the doctors room I am being charged $200 for a test I only asked prices about and never confirmed . Cheap glasses the legs snapped off less than 3 months just due to the quality of the glasses,To get new ones they said i had to replace the whole frames even with medical .Better of anywhere else have never experienced such bad service !!

Isaiah was very warm in helping me fix my eyeglass frame.. that smile and accommodating gesture…read moremade me feel relaxed with him. He has a very good customer service to other people who came to visit the said store! Thank you Isaiah!

Came in the other day and was helped by Caleb. He was super knowledgeable and guided me through the…read morewhole process and adjusted my glasses to fit me. He had such a great vibe! I'm glad I was able to grab a pair that fits me well at a decent cost.

Not a patient myself, I don't need glasses. Horray!! But my kids are, and so is my wife. They get…read moretheir glasses and services done here. Always had a positive experience with all the visits; the staff is always welcoming and so amazing they treat you like one of their own, like family. That's so rare nowadays, and it's so good to feel like your business matters, not like you're just another cash grab. I came last week just to fix my son's glasses. I did not realize how simple it would be. I came in, checked in, and told them it needed a simple repair. They took it, and within 10 minutes it was out! Super fast, super great. Loved it. Did not waste time, vamolos; I had planned to wait at least an hour but 10 mins. Wow. I was very happy. What a great team!

I've been a patient for about 3ish years, it's close to the house, takes my insurance, and the…read morestaff was great. keyword WAS My recent visit was disappointing. It took them 3 tries to order my correct contact lens prescription. The first time, they had ordered last years, so I called once I got the email receipt. The girl made it sound like I was the one that placed the order with the wrong prescription They promised it would be corrected, so I waited another week. since they are only open M-F during normal work hours, I was able to get my husband to pick it up for me. Once again WRONG. Now I'm annoyed, got them on the phone, and I never once heard an apology. It was met with snarky answers and the resolution offered was that they would throw in a couple pairs but I would need to come back to pick it up in a few days. I am not taking off work to pick up something that was supposed to be in my possession 3 weeks ago. He told me "can't your husband do it again?" I explained to him how we shouldn't be relying on my husband to fix THEIR MISTAKE. He ended saying he will just ship them to my house. I am disappointed with their declining service. Not sure if they got too busy, so they expanded the staff but the quality of service went out the door. But I will be finding a new office

All the staff are amazing recommend going here came in for a office visit was attended great an…read moredoctor was very good

Been here a couple of days both for myself and my son and every time we have an apt we are seen at…read moreour apt time without a wait. I called today and I was able to get a same day apt & the receptionists helping me over the phone were very helpful. The exam was quick & easy, I've been there before so didn't need all the exams to be explained. Everyone was helpful with answering questions and getting me in & out of my apt in a timely manner. They accept insurance which definitely brings down the price of their frames significantly. Will definitely continue coming here for my eye exams and frames

3rd or 4th I come here, I came from a family recommendation…read more Wife and I got our glasses here, they have great selection of glasses including the Metas. The customer services is top notch

Excellent service and care! I'm glad I found Lens Factory Optometry! The ladies are great and love…read morehow attentive and nice they are! The Dr is great and explains everything in detail!

I found this place through the VSP insurance website as I have insurance through my husband's work…read more I had zero expectations as it was my first time. It started off a little meh for me as there is only street parking and as I am disabled, the walk was a little hard for me. BUT the service totally made the walk worthwhile. I did pay extra for the eye X-ray thingie but that was so much better than getting my eyes dilated. I'm diabetic as well and I have to get my eyes checked yearly to ensure that my eyes are ok. This was a much easier exam than getting the dilation. Much easier and much safer for me. Then I got taken to the back and the optometrist was great as well. She recommended some things and talked with me about some other issues as well. She also told me that the pores on my eye lids were getting gunky and to start doing warm eye compresses at night and it has been helping. Then the nicest very helpful lady... I wished I had gotten her name... Helped me to find new glasses. She was so helpful in bringing glasses to me and looking up colors for me and just being overall extremely helpful. Normally I'm used to being told, go and look and see what glasses you like... Instead here, she assisted me with everything which was very much appreciated. Overall, the parking sucked but I guess that's LA.... Lol BUT the service was amazing and I think I might've finally found my permanent optometrist!!

Avoid this place if you can and go elsewhere. This is not your friendly neighorhood optometrist…read more I decided to give this place a second chance due to all of the 5 star reviews but I'm disappointed once again. My experience was similar as last time. They are not transparent with the fees they charge you until after you swipe your credit card. I booked an appointment over the phone and was told that my eye exam is $30 along with a $75 contacts fitting fee. My insurance covers my eye exam, so I should only be charged $75. This additional retinal exam was not clarified over the phone. If this were to be clear, then I would have opted out because I have no need for this. I was overcharged. I called AND texted to make things right and they come up with excuses that I signed a form that I never did sign and that they did call me. Transparency is this office's biggest weakness. As a patient here, you're simply a paying customer who's only valued for your business versus your overall wellbeing.

I use to love coming here until the front desk lady gave some NASTY talkback. Ewww! I asked a…read morecouple of questions in regard to my qualification. She would answer "mhhm I dont know" and as I was moving forward to give her my information she cut me off saying "you're not ready... mhhmm you're not ready at all." I had the information in front of me and she rudely became DISRESPECTFUL!! Hire better, respectful staff members and maybe the office wouldn't look so empty and dead.

Fixed my issue super quick. Glad I'm done looking for an eye doctor. Went to a couple that didn't…read morehelp at all before.