Karen was super helpful and went above and beyond to track down my RX when it hadn't been delivered on time. She was patient with me, courteous and treated me concerns with a big sense of urgency. Thank you, Karen!!! read more

Encore pharmacy, especially Trina have been a blessing in my life. They have fulfilled every prescription from fertility to asthma medication. The customer service is top notch. I strongly recommend this pharmacy for all of your needs. They have great relationships with all of my doctors which streamlines my healthcare. read more

Worst experience. Literally the worst pharmacy experience I've ever had. From losing my prescription, and not calling me to let me know, then after them asking me to get it to them again promising a return call the same day to fill and overnight it, to no call back. I called 2 days later. Then to tell me on Thursday that they can only overnight it to me for next Tuesday which is 5 days from now. Just the worst service ever. read more

Very organized operation! Everyone I've worked with here is organized and the service is fast! I've never had an issue refilling any of my medication via their text message process or phone calls. I used to go to cvs but this place is way better and friendlier. read more

I finally found a pharmacy where I feel like they're my community pharmacy. I don't feel Anonymous when I go in here. Not only are they friendly and efficient but they really go the extra mile to show you that they care. Shout out to Karen who's unlike any other Karen! read more

An amazing pharmacy. The pharmacist spent a great deal of time advising me about my meds. A very different experience than what I have encountered in the past. The entire staff was very helpful. Interestingly, I am paying less for my meds at this upscale boutique pharmacy than at cvs. read more

I want here to refill my prescription, I had a great time doing it. It was very fast and easy. I was helped by a person named Hure over the phone. Definitely check this place out for all your needs. Highly recommend!! read more

This pharmacy is literally the best pharmacy I've ever been to. They have gone above and beyond with such gracious hospitality to make sure that I got meds that were on back order in time before I left the country. I cannot tell you how many times I've transferred pharmacies because they have all been incompetent, but special shout out to Trina and the rest of the staff at this pharmacy for being so kind and treating me like I am the only customer that's how much they make me feel cared for here. I will continue to use this pharmacy from now on! read more

I was debating on leaving a review but after seeing what this pharmacy says about themselves on yelp I felt compelled " Encore Pharmacy is a family owned pharmacy. We take most major insurance plans and your co-pay is the same as the chain stores but with out the long lines. We pride ourselves on our customer service." This is most certainly NOT TRUE! They charged me over $60.00 on top of my small co-pay telling me that as a family owned pharmacy they could not take a loss as other big chains. Not only is this against the contract they are under with the insurance companies but against the law!! They also show the charge as "misc" and only show the co-pay to the insurance company so unless you call your insurance company to inquire they would never know. I hope to save other people from being over charged. If they'll tell you your co-pay doesn't cover there cost please inquire with your insurance company. I would also hope they take off their yelp statement which is just not true match co-pays!!! When you put your business on yelp you need to take the bad reviews with the good. P.S. they did refund my 60.00 and told me I wasn't welcomed back to his pharmacy read more

Picking up my prescriptions at this pharmacy is always a pleasant experience. Catrina always greets me with a smile and is extremely helpful. read more

The staff here is wonderful. Whenever I have a question, the pharmacist explains things in a kind and caring manner. I feel valued as a customer. read more

More Trina please! She's quick, organized and knows where everything is! It's nice to be called by name and remember, like the olden times read more

great staff! quick response on questions and RX pick up. Highly recommend. They also have good cards and small items for grab and go.

Professional staff at a busy pharmacy -- who always have time to answer any questions. Love the shipping option. Highly recommend.

This pharmacy is hands down amazing! I have been going for years and thought it was about time I gave them the credit they deserve! My dermatologist is a few doors down and so whenever I have a prescription she writes it to pick up here . Every time I go to pick up my prescriptions it's never more than a few minutes from the time I walk through the door from my dermatologist sending it a few minutes prior! Also the customer service is spectacular! The girl at the front is one smart cookie ...she is organized and on point. As for the pharmacist .. he's great as well! He always takes care of all the insurance stuff quickly and that's such a nice feeling. This is the spot for all your pharmacy needs. Not to mention it's in the best part of the 90210 business triangle . read more

I take hard to find medication. After Walgreens no longer had it reliably in stock, I switched to Encore. Not only did they always have it in stock they applied coupons that Walgreens couldn't figure out, lowering my co-pay to $0!! Their customer service is great too. Highly recommend!! read more

Everyone is always so friendly and helpful! Most recently spoke with Ben to get my prescription delivered. He was super friendly and able to answer all of my questions. Highly recommend read more

Best 1-on-1 service and care. We had problems ordering my medication and the pharmacy staff were all so patient and accommodating with my multiple daily check-in's, ultimately going above and beyond to help my situation. read more

Had to have prescription eyedrops prior to cataract surgery on 11/21. Due to a telephone problem (on my part) I did not receive a message from them. Jocelyn at Encore Pharmacy was excellent and tracked down the prescription and medication and overnight shipped my medications. If she had not done such great follow-up I probably would not have received my medications and that could have delayed my scheduled surgery. Thank you to everyone at Encore Pharmacy and especially Jocelyn! read more

This pharmacy was hugely helpful in sourcing a new medication for me and making the entire process seamless, right down to delivery. Ben, the Pharmacist, was particularly helpful! Can't recommend enough! read more

What a fantastic pharmacy with extremely dedicated, hard working and kind staff. Jocelyn went the extra distance for me in making sure I received my complicated order. I can't thank you enough! Highly recommend! read more

A rare gem, family owned with amazing customer service. Thank you for being caring and kind every time we come.

This is by far the best pharmacy in LA. I could not speak more highly of my experience with Encore. The customer service is excellent and they consistently go above and beyond to make sure I get what I need quickly. They have delivered my prescriptions curbside, stayed open past close to make sure I received my prescription, and have always been so helpful in finding and providing savings for costly prescriptions. 10/10 highly recommend!! Thank you Ben, Jocelyn, and the whole Encore team! read more

Excellent customer service. I needed a phone call back after an inquiry and they were fast and answered my question. Trina is super nice. Knew my needs were important to me and she came through. read more

Christmas week '21 was a particularly challenging one with the omicron Covid variant spreading like wildfire and putting all gatherings in peril. People were scrambling desperately to find at-home tests and wonder of wonders, I got a text from a friend saying Encore had a bunch and to get over there asap, which I did. The pharmacist, who was a very nice man, said yes indeed we have them and they had been selling like hotcakes and he had never seen anything like it. Over 400 sold just that morning alone. I asked for six (i was also purchasing for two friends) and he obliged without hesitation. He asked me where I normally got ny prescriptions filled and when I mentioned CVS he gave me his card and said his prices are way better than the chains. I said, 'good to know' and took the card then asked to settle up. This is when he told me the tests were $35 per box! That seemed way high even by Beverly Hills standards. I took a beat and had to consider it, but was certain I wasn't going to find any others before xmas, so I bit the bullet and paid up. I should have checked right then and there, but it was desperate times and I was in a rush. When I got home I discovered these these FlowFlex normally sell for $12 per box! The week before i had gotten the Abbot Bimax test (supposed to be the best ones) from CVS for $23 and Bimax had 2 tests per box, FlowFlex one. Guess he doesn't really beat the chains prices, does he? Price gouging like this is unforgivable (and actually a crime). I admittedly have no way of knowing what Encore paid for them, but find it hard to believe whatever markup they got from the distributor justifies what they charged me. It is wrong to price-gouge people in pandemic crisis mode. SHAME! So -definitely NOT going back here ever again. read more

I highly recommend this pharmacy; the team is incredibly understanding and accommodating .... and friendly. Also, I often receive deliveries to rural NY and receive within 24-hours! read more

I needed a prescription filled by the end of the day and they were right on it. Nice and easy to talk to, they are experts at customer service. My new go-to! read more

I called last month (January) to fill my prescription. I found out that there was quite a big price discrepancy between the payment from the previous month and I asked for the manager or pharmacist to call and explain why the price would be so drastically different. The individual took down my information and said that I would receive a call in the next couple of days. Fast forward to today, February 15th, I did not receive a call in all that time period. So, when I called to fill my prescription for this month, I asked about the price discrepancy again and mentioned that I was still waiting on a phone call back from the manager or pharmacist. To which the man, Ben, responded with telling me that he was the pharmacist. He explained that he took a look back and said that a mistake must've been made, and the pharmacy must've taken the hit for the price difference. I then inquired about not yet receiving a call back from when I called back in January. At this point, Ben's tone and temper shifted. He went back and forth with me about how I should try to be understanding and if I watched the news, I would know that they're short staffed due to covid. I then asked to speak with someone else to take care of my prescription needs because I did not appreciate beings spoken to with such disrespect. Covid or not, short staffed or not, customer service from the pharmacist himself is lacking. This was not a pleasant experience and the tone, temper, and condescending remarks about me needing to be more understanding and needing to watch the news...well, this is just completely unnecessary and ridiculous. read more

I recently went to encore pharmacy to pick up a prescription from an office above. I was treated with such kindness and care, I will never go back to my old pharmacy I am only going to encore from now on. The staff were so incredibly understanding and helpful during a time where I felt very frantic and panicked, they were so knowledgeable and helpful to me that it really changed my whole day around. I'm so grateful that they were able to have the items I needed, they even expedited the one that was the hardest to find so I had it ASAP. Highly highly highly recommend! read more

It's such pleasure dealing with a small private pharmacy! The staff is so helpful and wonderful!

Best pharmacy in town!! After a NIGHTMARE experience with CVS (prolonging and then ultimately never filling my prescription for a month), my friend recommended Encore and they are HEROIC. Sincerely, so patient, thorough, communicative, helpful with money-saving guidance and kind--EVERYONE there is truly wonderful and immediately handled my prescription with my doctor and were very kind with me as a new customer . I'm moving all my pharmacy needs to Encore and recommend you do, too! read more

I from Thousand Oaks and received a prescription that was hard to get, my doctor referred to Encore in Beverly Hills as they seem to be great at getting hard to fill drugs. This review is about the staff, whether on the phone or in person, full lobby or not, they are very friendly and helpful. In a day and age when customer service seems to be failing, they are not, thank you, it even makes the drive through LA tolerable :) read more

Don't use this pharmacy. Every single time I have a medication sent in I have to wait days for the most simple thing. You go in and call before and they still won't have it ready. I have been on a medication every day for four years and despite being sent it three days ago and assuring me it would be ready; I still don't have it, nor will they give me an eta. Never coming here again. read more

Encore Pharmacy delivered (literally and figuratively) where Costco Pharmacy has failed for the past 5 months. Jeffrey at Encore is an exemplary employee who never failed to be courteous, responsive, honest, and an absolute pleasure to interact with. Thank you for your stellar service and people skills Jeffrey! Thank you for employing such an exceptional employee Encore! read more

Jeffrey at Encore Pharmacy has provided great customer service for me. He went out of his way, through several days of speaking, to ensure my prescription was filled AND mailed out to me in a timely manner. It's so hard to find quality Pharmacy techs these days. He's a great asset to Encore Pharmacy! I highly recommend this Pharmacy to all. Like I said, they will mail out your meds to you if you can't make in in person. Thanks again Jeffrey! read more

As much as I want to keep this hidden GEM of a pharmacy to myself, I have to share how wonderful they are. Every time I have called to ask a question(s) about my medication they have thoroughly taken the time to not only answer my question(s) but make sure I completely understand the answers without making me feel like an idiot. In person, every one in there is so kind. They are fast and efficient with getting you in and out without feeling rushed. I'm so appreciative and I cannot recommend Encore Pharmacy enough! read more

Omg!!! I never thought I'd write a review about a pharmacy until I had the opportunity to visit Encore. The people at Encore make the experience so easy so, enjoyable and so professional my few words can't express it. Michelle, Linda, Trina and Caryn make what's normally a boring and time consuming experience positive, fun and fast! The team is truly dedicated to serve you and serve you well. In fact, I live in Brentwood and travel to Beverly Hills to get my pharmacy prescriptions filled at Encore. Take my advice stop in there, get your prescriptions filled it's clean it's pleasant and it's a wonderful experience. read more

My favorite pharmacy ever! Everyone that works here is very kind and helpful. They always call to remind me when is time to refill my prescription. read more

Best service ever. They call you back and communicate quickly and ship on time ! Very happy customer.

The team at Encore Pharmacy is fantastic. Trina recently helped me with a new prescription and sourced a special coupon which made the medication free. Free! This was a rather expensive medication and I am so grateful to her and the team for making the extra effort for their customers! read more