I am writing to give Sheila a 10 for performance in every category. Sheila is professional, courteous, and kind. Thank you for helping me figure my orders out so professionally. Thank you for all you at the pharmacy do! Thank you Sheila! read more

Placed me on hold, kept on the phone for 3 hrs+ beyond closing hour. Horrible service! It's a big machine that doesn't care about patients' wellbeing. Stopped getting medications from CVS. read more

Believe all the bad reviews about the pharmacy. I regret giving it a try. They are rude and inefficient. My doctors repetitively confirmed my prescription but they failed to update and insisted that my prescription is canceled. They wouldn't own up to their mistake and had the worst attitude. I was able to pick up the prescription easily at another pharmacy. This pharmacy is as bad as all the reviews. Avoid at all cost. read more

I use this CVS as a convenience store. I cannot comment on the pharmacy as I have not used it. I always find such interesting and fun products when I shop here. They have a wonderful selection of cards and balloons for all occasions. I do find the prices here to be higher than other stores charge for the same products but I usually stack coupons and rewards to make it worth while to shop here and almost always end up getting a better deal. Make sure to sign up for rewards. This store is clean and very well organized. Customer service is on-point. There were two registers open. The check out line was a bit long but went fast and they had a third person helping with self-checkout which was nice. Shopping carts are only for the store so I didn't buy more than I could carry. There are stairs to enter from the street as well as an underground parking lot that has both elevator and stairs. Overall, I had a good experience shopping here. read more

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Awful place! Lines, no one answers the phone! They do not return calls. Their automated system does not work. Nothing good about this place!

My second review of the same CVS store in 3 days!!! Why you may ask? Well - if you look at my previous review and you see I reviewed it basically as a convenience store. This time Mrs G and I needed vaccinations - primarily whooping cough vaccine to allow us to see our granddaughter when she is born in the next few weeks. We don't have insurance yet, but as walk-ins the staff were super helpful getting us the best deal possible. The wait was just a few minutes and we were vaccinated! Yes 5 stars all around for us :) read more

CVS Pharmacy - Drugstores Near Me - BEVERLY HILLS, California

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Waited 35 mins in line to pick up my already READY prescription. This is consistent based on my past 4 visits and not a one off. Get more pharmacy techs please. read more

They are by far the worst pharmacy I've ever dealt with. You can't get anyone on the phone, and their lack of customer service is honestly appalling. This isn't based on just one visit--it's been my experience over multiple encounters. It's frustrating because this is the closest pharmacy to where I live, and it actually makes me miss Rite Aid. Even when prescriptions are supposedly ready, you still end up waiting an unreasonable amount of time. The staff is consistently rude, unhelpful, and dismissive. I would not recommend this pharmacy at all--only the store itself. read more

The pharmacist Naz is one of the rudest Pharmacists I have ever dealt with. Stay away from this place at all costs. They don't let you know when your med is ready and it's impossible to get a hold of anyone. read more

Terrible customer service. Don't let these people handle your prescribed medication Careless, rude, unqualified. read more

This has been the best pharmacy I've ever been to so far there is virtually no wait when I come to the pharmacy and even if there's six people in line, I kid you not the line moves within five minutes. The staff has always been friendly. They are thorough and I have never had any issue. I cannot believe I couldn't find this place sooner. I had so many issues with Rite Aid and other places with their wait times especially read more

I highly recommend the CVS on Wellworth more than Beverly Hills. The line for prescriptions goes fast. If the line gets too long, another person comes out to help. I feel like the pharmacist go out of their way to be accommodating! read more

My son was seen by a non Kaiser dr and a prescription was sent to this CVS. The pharmacist said no prescription was sent. My son has a staph infection in his hip and this medication was vital. The dr said he sent it at 4:00pm. But the drs office was closed by the time we got to this CVS and told there was no prescription. My son had to go without this medication all night. We called the drs office the next morning and he had proof the prescription had been received by CVS at 4:00. The pharmacist finally acknowledged they did get the prescription at 4:00 but since my son had Kaiser, they chose to ignore it. We could have taken the Rx and gone to Kaiser the day before. I finally was able to pay for this medication at 11:00. It was inexcusable to have my son suffer. I also needed to pick up several items my son needed to help him while in his hospital bed. I got home and found one item missing. It was on my receipt. I called the store and was told the cashier missed putting it in the bag. Could come back with my receipt and pick it up. She was sorry. I don't want sorry, I want them to do better. There are several small pharmacies around this CVS and I will be using them from now on. The pharmacist was rude to my drs office and to me. read more

I am a prescriber with e-prescription exemption. I called the pharmacy last night to give my patient emergency antibiotics and the pharmacy took 20 minutes to answer the call... ok. The hack of a pharmacist who took my call and spoke with me directly never submitted the script and my patient informed me in the morning that there was no script. THESE ARE EMERGENCY MEDICATIONS YOU FOOLS! when I called back I was put on hold for 24 minutes before I heard someone audibly lift the phone and hang it up without answering. It is a mockery to call yourself healthcare providers when you are not even capable of call center skills read more

Have been in person and the staff tend to be kind. Either this said, the medication is rarely available and patients rarely get anything close to a clear answer about when it may be. People who need to get through in any other way like on the phone, is virtually impossible with who works here on the phone line. The pharmacists let you wait on hold for about 20 minutes then just hang up the line. Happens every time you call in. Did multiple tests from different people. At least whoever these people are in charge of the calls, they're terribly unprofessional and unethical. Could reflect CVS on a larger scale where it's extremely understaffed or if leadership is completely upside down. read more

This pharmacy is a nightmare. Always a massive line and wait. Never has meds in stock. Can't get anyone on the phone. It's the worst. Avoid. Avoid. Avoid. read more

CVS Pharmacy - The line - Drugstores Near Me - BEVERLY HILLS, California

No customer service at all, always run out of medicine, long waiting line, not correct Information in your account

The pharmacy is severely understaffed and unhelpful . The lines are ridiculous doesn't matter time of day , the clerks are working 3 register/clients at same time. Can only do basic item scanned /credit card used /don't ask any questions read more

Incredibly rude pharmacy staff. Always long lines. Understaffed. Messy. Rude. This is shameful that a cvs is allowed to exist like this in Beverly Hills. read more

I like the place, but I sometimes they are reasonable. They're nice is clean you going and come out quick. It's safe.

Very easy to get latest covid shot-i saw a dr getting his flu vax qnd we discussed vaccine research- he was very interesting and injector was wonderful. Very classy mice looking soft spoken pro w slight accent and most importantly was gentle prompt and didnt hurt. A very professional kind lady which is rare. It is the best kept up of all the terrible chain downfall of the once normal chain pharmacy. The md choice in going there was a big plus to me. They were helpful at pharmacy and just normal- u could linger and not fear strange people looking to steal or act erratic. There was only 1 transient waiting to solicit money but she wasnt aggressive or " scary" as in trying to follow or invade personal space. Its very sad.people are suffering and demanding money / intimidating strangers- we are all trying our best and we all have issues and problems but better to be rude and be safe not engage or risk a persons anger . I sayif park in structure do it near exit during sun and when active or on the street - dont park in dark corner w no opl around - where someone can hide/ go unnoriced and scare u - lock your dioors and kerp windiws up day abd night- be aware- don't feel stuoid or paranoid - we all deserve safety and again dont be mean just dont stop to speak to stranger- dont get in elevator if someone seems weird to u- be confident and stand tall and show ur busy and not a target. Id rather be rude than dead - sorry rant but manners and fear of being unwoke or karen or whatever- so ppl try to prove they r good by engaging w crazy/ unsafe oerson- criminals prey on your false safety/ fear of looking racist- as a minority myself i say stuoid to feel obligation to give excon homeless chance to target sa read more

Been 4 hours and Rx is still not ready. Even if there's a short line you'll still need to wait awhile for help. This is the slowest pharmacy. Something's not right here. They also don't seem to pick up the phone. Only good thing is the free underground parking. read more

Like I have a choice? Rite aide is gone. CVS when it come to prescriptions get there early and expect to wait. The staff is overwhelmed and can be a little short tempered at times. Don't need that. read more

The pharmacy staff are very rude and unprofessional specially the pharmacist working Friday afternoon

first time using this pharmacy since my rx was transferred from Rite Aid. Have yet to talk to anyone in person at the pharmacy, and have same complaint as other customers ---auto service says they have no record of my prescription & that my Dr has not phoned in a refill. Went into another branch of CVS to check the status, as I had asked my Dr to resend the rx refill to the new branch. New branch says that the RX was sent to Wilshire location. Wilshire auto service says they have no record. Shameful service and one week since the first Dr authorization, I still don't have my meds. read more

I love the customer service here. They are always attentive and always have goodies and amazing sales for the beauty products.

This has to be the best CVS Location and I've been to a good amount. The parking isn't the best but the store is definitely the cleanest and stocked with items, even the workers are nice read more

Came here for a vaccination and did some shopping. Pharmacy is super busy with long lines but staff was courteous and helpful. Store is overall clean and well organized. I didn't have the negative experiences some other reviewers posted. Great cosmetic section with many brands and products. Best thing about this location is convenient underground parking, which is rare for Beverly Hills. read more

CVS Pharmacy - Good selections of cosmetics. - Drugstores Near Me - BEVERLY HILLS, California

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The service here has gone downhill over the years. They have a "virtual assistant" who answers the line and sometimes it's difficult to get helpful answers or to get transferred to someone in the pharmacy. The in-store experience has been even worse. Was waiting in line at the window marked DROP OFF for a while and then an employee told me to not use the window and instead use the CONSULT window. Ok, that makes no sense but ok. Spoke to someone who said my prescription was not available and had to be ordered but would be ready for pickup the next day in the afternoon. The next day arrives and I received a text informing me that the item is out of stock and needs to be ordered but will arrive soon. I called the pharmacy and left a voicemail to find out when it will arrive and I'm still waiting for a return call. I suggest finding another CVS to go to. read more

I have a cold and was in bed over the weekend and Monday. I didn't go to work today. But I needed my Xeralto blood thinner for a clot. It was renewed and ready. I went to the window for the Pharmacy Mgr and asked if she could give me 2 pills and I would come back. Naz refused. I told her I had a cold and was sick. Her answer was, " Everyone in line is sick." "They are all sick." I said, "No one has masks on." Naz said, " Neither do you." "Yes, that's why I don't want to stand in line." There was a long line. I asked the last gentleman, Robert if I could go after him as I would be sitting. He said yes. I asked the double line of people if they were all sick. "NO." I waited seated and when Robert was at the register, I went up. I met a young man by the exit who was calling Customer Service. He had stood in line and they didn't have his prescription. I asked if the Pharmacist gave him a couple. No.she didn't and he said she, Naz, was very rude to him. He said they should have someone who can deal with people better. He said "CVS" Pharmacy is horrible. "It sucks." read more

I went in 5 min before closing looking for a dustpan and Saran Wrap because my friend's car had been broken into. They were out of Saran Wrap, and the night manager gave me the store's employee stash of giant Saran Wrap. Can't thank him enough. read more

Tried to find out ingredients of dental floss. Not on box as claimed. Called their 800 number and got punted around to four different people. None could give any info. Talked to p harmacist - did not know and did not know how to find out if floss contained PFAs. CVS agents refused to hand up so I could not rate their service as the recording said I could. Clever. And their recording says to look on the box for the ingredients but there was nothing on the box about ingredients on the box. read more

It took me 2 hours trying to reach a pharmacist by phone (I was never able to). The bot was useless and inapplicable to my simple question: WHY HAS MY PRESCRIPTION NOT BEEN REFILLED OR RESPONDED TO SINCE THE 2 WEEKS I'VE BEEN REQUESTING IT? This is a serious med, and I really do not want to have a heart attack because of corporate stupidity and negligence. read more

The security guard Gary (hope I heard right) was super helpful and patient, got me in then out in under 3 minutes!

I am forced to use them because of my insurance or i have to pay much more. They have a bargain basement " virtual assistant" who is less then worthless. Most responses you get when asked a question is "I am not equipped to answer that question". Try calling and saying you are calling from a health care provider that will mean 15 minutes waiting before they disconnect you. If you are lucky enough for someone to call you back CVS must be using a phone, they paid $5 for since I could not understand what the person calling was saying. My app for CVS said I could pick up a prescription only to find out when I got there and waited in the queue that they were out of it. Here is another way for them to save money- have the same BOT dispense the prescriptions. So, what if they are wrong, think of how much CVS will save in labor costs. The downside- illness or death for the customers which is just collateral damage which CVS can just have you sign a waiver of liability. If you complain to someone in the pharmacy they will say" I'm only the pharmacist" so who should I complain to? answer: call the 800 number for the CVS. Great idea, Now I can wait on the phone at their headquarters until the same useless BOT has me going on the voice hell merry-go-round. read more

The pharmacists told me that they are ordering my medication. I called each day and again was told that no one ordered my medication. Then they ordered the wrong medication, and one week later, they still claim they are ordering my medication. The pharmacist then rudely hung up the phone on me. The pharmacists at CVS on Fairfax and Third are professional and reliable. I will not be returning to CVS on Doheny and Wilshire. read more

The pharmacy is always understaffed. The retail side is always out of basic things. It used to be better back in the day! Too bad read more

First I was told my prescription would be ready @4:30pm. It was not. Then one of the pharmacists called two hours later to say it was ready. I was too sick to go get it myself so my son went there for me around 7pm and was told it wasn't ready yet. He was told to wait. While he was waiting there, one of the pharmacists called me to ask how he could help me.... I lost it!! What kind of operation are they running over there? Finally they filled the prescription and my son picked it up!!! If you actually need your meds, find a different pharmacy. These people don't know what they're doing. Worst customer service of all the pharmacies in town!!! Don't go there!!! You could die before they let you get your meds!!! read more

Don't go to this cvs! I called yesterday and they said my prescription would be ready that night. I went in this morning a waited in a 20 minute line and they said it wasn't ready but I could wait in another line and see if that works. I left this CVS for this reason but my rite aid closed. Looking now for a new store! read more

Go to another pharmacy. They are terrible here. They'll make you wait forever for a prescription and then forget to put it in. No respect whatsoever for their customers or their time. If I could give 0 stars, I would. read more